Five new features to get from data to insights—fast
Dovetail is the customer insights hub that makes deep customer insights easier—and fast insights possible.
label | url | patched url |
insight template | https://dovetailapp.com/templates/insights | |
Team plan and above | https://dovetail.com/pricing/ | |
Try Dovetail | https://dovetail.com/ |
Built for scale: face blurring, SCIM, user groups, and more
We’ve launched five new features to help large organizations take their customer-led culture to new heights.
Dovetail in the details: 24 product improvements
Your go-to place to discover all the small but mighty improvements we’ve made to our product, in hopes of helping you build better products too.
Stakeholder buy-in at every step, with AI-powered summaries
Auto-summarize key takeaways from interviews, feedback, and customer data on the fly.
label | url | patched url |
newest AI features | https://dovetail.com/ai/ |
Uncover themes faster than ever, now with AI clustering
Kick off your affinity mapping process by automatically clustering highlights by theme in canvas.
label | url | patched url |
more machine learning technology into Dovetail | https://dovetail.com/ai/ |
Netguru - Customers
This is how Netguru saves 38+ hours every week, collaborates on multiple projects at once, and shares digestible findings their stakeholders love.
Connect Jira, Confluence, and Trello to Dovetail
Unlock the power of your findings in the three tools your teams are in every day. Make it easier for your team to find, consume, and action insights.
Connect Notion to Dovetail
Embed Dovetail insights, highlights, and notes into your Notion pages and share your work across the platform your team is working in every day.
label | url | patched url |
Connect Notion to Dovetail | https://dovetailapp.com/settings/user/integrations | |
integrations blog | https://dovetail.com/blog/insights-where-you-work-connect-dovetail-with-8-tools/ |
Connect Productboard to Dovetail
Send Dovetail insights and highlights straight to Productboard and bring the customer into every decision.
label | url | patched url |
Connect Productboard to Dovetail | https://dovetailapp.com/settings/user/integrations | |
integrations blog | https://dovetail.com/blog/insights-where-you-work-connect-dovetail-with-8-tools/ |
Connect Slack to Dovetail
Put your findings where your stakeholders are. Share Dovetail insights, highlights, and more directly to your team in Slack.
label | url | patched url |
Connect Slack to Dovetail | https://dovetailapp.com/settings/user/integrations | |
integrations blog | https://dovetail.com/blog/insights-where-you-work-connect-dovetail-with-8-tools/ |
How to connect Zapier to Dovetail
Connect Dovetail to all the tools you already use with Zapier and streamline your end-to-end workflow. Trigger data in and out of Dovetail effortlessly.
label | url | patched url |
Connect Zapier to Dovetail | https://dovetailapp.com/settings/user/integrations | |
integrations blog | https://dovetail.com/blog/insights-where-you-work-connect-dovetail-with-8-tools/ |
Connect OneDrive and Sharepoint to Dovetail
Quickly import Teams recordings, Word documents, and PowerPoints from OneDrive and Sharepoint, and analyze all your data in one place.
Connect Google Drive to Dovetail
Directly import Google Meets recordings, Docs, Sheets, and Slides into Dovetail and set up your insights hub in just minutes.
label | url | patched url |
Connect Google Drive to Dovetail | https://dovetailapp.com/settings/user/integrations | |
integrations blog | https://dovetail.com/blog/insights-where-you-work-connect-dovetail-with-8-tools/ |
Connect Zoom to Dovetail
Seamlessly import your Zoom cloud recordings. Start analyzing meetings, interviews, and calls in Dovetail right after they happen.
label | url | patched url |
Connect Zoom to Dovetail | https://dovetailapp.com/settings/user/integrations | |
integrations blog | https://dovetail.com/blog/insights-where-you-work-connect-dovetail-with-8-tools/ |
Insights where you work: connect Dovetail with 8+ tools
Now you can connect Dovetail to all your favorite tools, with 8+ integrations, and create a workflow that fits into the way you already work.
Our moonshot
Tech is going through a tough time right now. The best startups will use this uncertainty as an opportunity to clarify how they win. Here’s how we win.
label | url | patched url |
antifragile | https://en.wikipedia.org/wiki/Antifragility | |
said | https://twitter.com/paulg/status/1250061898671947777 |
Document highlighting and tagging in Dovetail
Rich desk research is at your fingertips. Now, you can analyze it just like anything else in Dovetail.
Our vision for AI in Dovetail
We will harness this potential to give you a broader and more unbiased perspective of your customers than ever before possible.
Five templates to streamline product feedback
The Dovetail community has templates to help you with product feedback. Install a template, import your data, and create insights your whole team can use.
Three templates to analyze the market
The Dovetail community has templates to help you analyze the market. Install a template, import your data, and create insights your whole team can use.
Four templates to simplify product discovery
The Dovetail community has templates to help you with product discovery. Install a template, import your data, and create insights your whole team can use.
Standardize your team’s approach to surfacing insights
Learn three ways you can start standardizing today.
Introducing the Dovetail community
We’re excited to launch a first-of-its kind community for exchanging and learning different approaches to uncovering customer insights.
Dovetail in the details: 17 product improvements
We’re here to help you make better products. And it’s important we start in our own backyard by constantly striving to make Dovetail the best it can be.
Mable - Customers
Mable is consolidating all their research in Dovetail to connect the dots, standardize their process and create powerful insights. They’re building an impactful
Careship - Customers
This Berlin-based startup wants to fundamentally change the way care is delivered in Europe, and user research with Dovetail plays a critical role.
label | url | patched url |
https://dovetailapp.com/static/a4c723b4c0bdb1a83bbe7696f0d1ad67/cbe2c/7.jpg | https://dovetail.com/static/a4c723b4c0bdb1a83bbe7696f0d1ad67/cbe2c/7.jpg |
Harvard Business Publishing - Customers
Learn why Harvard Business Publishing relies on Dovetail to conduct world-class research.
Hampr - Customers
This is how Hampr uses Dovetail to enhance workplace culture through the power of food and experiences.
Vero - Customers
Vero’s mission is to build quality, purpose-driven products that help marketing teams get more out of their data. Here’s how Dovetail helps.
Intrepid Group - Customers
The world’s largest provider of adventure travel experiences uses Dovetail to store and analyze research data from a rapidly growing user experience team.
label | url | patched url |
https://dovetailapp.com/static/769accfaec1e6b7eaa7f668459d817ac/cbe2c/4.jpg | https://dovetail.com/static/769accfaec1e6b7eaa7f668459d817ac/cbe2c/4.jpg |
HealthMatch - Customers
Dovetail enables HealthMatch to get closer to their customers and empowers the team to show rather than talk about research data to make better product decision
Sonder - Customers
Sonder is scaling-up fast and using research to achieve its vision of enabling global access to on-demand and personalized safety, medical and mental health sup
label | url | patched url |
Dovetail’s educational video content | https://www.youtube.com/@HiDovetail/videos |
ZoCo Design - Customers
Learn how ZoCo Design uses Dovetail to build confidence in their research accuracy and visibility, and bring collaboration into the twenty-first century.
DoubleCheck Research - Customers
The team at this win/loss analysis provider use Dovetail to help their clients better understand why they win some deals and lose others.
label | url | patched url |
Ryan Sorley | https://www.linkedin.com/in/ryansorley/ |
SafetyCulture - Customers
Dovetail helps the product team at this global tech company to stay true to their value of holding the customer at the heart of everything they do.
Atlassian - Customers
Atlassian’s world-class research teams set the standard when it comes to customer closeness. Here’s how Dovetail helps.
Kickstarter - Customers
Kickstarter uses Dovetail to centralize their research data, create demand for insights among stakeholders, and create a workflow that elevates the research cra
Hear Me Out - Customers
This New York-based consultancy uses Dovetail to help its clients make sense of employee feedback and build more sustainable cultures.
label | url | patched url |
Ben Jackson | https://www.linkedin.com/in/bhjackson/ |
Mathspace - Customers
Learn how Mathspace uses Dovetail to build confidence in their roadmap, make insights stick, and consolidate data in one tool, not five.
The Honeycomb Works - Customers
At the Honeycomb Works they’re using Dovetail to break down their own silos and collaborate in the research process to help build cultures of inclusion and inno
project44 - Customers
Project44 makes supply chains work around the globe. Here’s how Dovetail helps.
Canva - Customers
The research specialty at this online design and publishing tool uses Dovetail to achieve their mission of empowering the world to design.
label | url | patched url |
Canva | https://www.canva.com/ | |
Becky White | https://www.linkedin.com/in/uxbeckywhite/ | |
check out their open roles here | https://www.canva.com/careers/design/ |
Eucalyptus - Customers
This is how Eucalyptus is using Dovetail to change the future of healthcare.
label | url | patched url |
insights | https://dovetailapp.com/blog/research-findings-insights/ | https://dovetail.com/blog/research-findings-insights/ |
Uniqa - Customers
Dovetail helps the Digitalisation & Innovation department drive process forward at Uniqa, one of Europe’s largest insurance providers.
label | url | patched url |
Lookback | https://lookback.io/ |
How to build your Voice of the Customer in Dovetail
Create your Voice of the Customer in Dovetail and bring in all your multi-channel, high-volume customer feedback for analysis.
Taking the show on the road: Bringing persona-lity to SXSW
Dovetail went to SXSW 2023 as the sponsor of the Interactive Opening Party.
label | url | patched url |
this tagboard | https://expert-armadillo-3ryv.dovetailapp.com/templates/tags/2Mih4CMiunZLDxXry0TGE9 |
Contribute to the Dovetail community
Join industry leaders and share your templates and tag boards with the Dovetail community.
Insights from anywhere
Flex projects with views, layouts, and a customizable sidebar
What Dovetail does and does not do
In order to achieve our mission, we’re focusing most of our effort on the middle of the research journey—analyze, synthesize, summarize, and share.
How to bring research reports into Dovetail
How to bring research reports into Dovetail
How to import structured spreadsheet data into Dovetail
How to import structured spreadsheet data into Dovetail
How to integrate Dovetail with Slack
How to integrate Dovetail with Slack: A walkthrough
Speed up your tag game: new features for efficient tagging
Check out new features including a pop-out tag menu, recent tags and snap to highlight.
How to create a custom transcription vocabulary
How to create a custom transcription vocabulary
How to affinity map using the canvas
How to affinity map using the canvas
label | url | patched url |
here | https://dovetailapp.com/help/highlight-and-tag-project-content/ | https://dovetail.com/help/highlight-and-tag-project-content/ |
How to create video highlight reels
How to create video highlight reels
Power up your projects: five new features
We’ve released five new features that make projects more powerful and help you focus your stakeholders’ attention on the insights that matter most.
label | url | patched url |
tweeting us | https://twitter.com/hidovetail/ | |
joining the discussion in our Slack Community. | /community/ |
Dovetail in 2023: our versatile, efficient product
A versatile product for efficient analysis of data from any source, in any format, empowering our customers to produce engaging insights that drive action.
How to build an effective home page for your insights hub
Great homepages are simple and tightly structured.
Demonstrate the impact of research with analytics
Demonstrate the impact of research with analytics
Dovetail in the details: 23 product improvements
We're here to help you make better products. And it’s important we start in our own backyard by constantly striving to make Dovetail the best it can be.
label | url | patched url |
tweeting us | https://twitter.com/hidovetail/ | |
joining the discussion in our Slack Community. | /community/ |
How we developed our repository strategy
Lightricks Research Team Lead Cori Widen provides an inside view into how their team created their repository strategy.
How to use creative thinking in user research
We look at how questions can be used to unlock creative solutions for user research problems.
Custom data retention for Dovetail users
Enterprise users get a custom data retention feature that makes it easier to comply with data regulations like the CCPA and GDPR.
jobs-to-be-done atlas for sharing insights
A jobs-to-be-done atlas is a great way to visualize your JTBD outputs, writes research educator Nikki Anderson.
label | url | patched url |
Jobs to be done | https://dovetailapp.com/blog/framework-jobs-to-be-done/ | https://dovetail.com/blog/framework-jobs-to-be-done/ |
Speed up analysis of high-volume customer feedback
Customer feedback can be a blessing and a burden. Introducing Dovetail for high volumes of feedback.
Jobs to be done guide for user researchers
Research educator Nikki Anderson provides a detailed and down-to-earth kickstarter guide for jobs-to-be-done.
label | url | patched url |
Jobs to be Done Playbook | https://rosenfeldmedia.com/books/jobs-to-be-done-book/ |
How to create engaging research reports
Gather findings across projects to create visually stunning, collaborative, well-sourced, actionable reports.
How to share and collaborate on research reports
Bring in stakeholders from across your organization into Dovetail to enhance the impact of your research. Create evidence-rich reports and start sharing them.
How to measure the impact of research reports in Dovetail
Prove the value of your research reports with these handy features for measuring your impact, including read receipts and inline comments.
N/A
Before building your research repository, you’ll want to map out current customer knowledge, decide which data to include, and pitch the repository to your organization.
How to analyze NPS responses with Dovetail
Bring your Net Promoter Score (NPS) responses into Dovetail for easy analysis. Apply sentiment analysis and quantify themes with charts
Five ways we reinforce our product-led growth model
While the foundation underpinning product-led growth is well understood, we’ve also sought out unique ways that build upon those principles. Here's 5 ways we do
Talking tagging taxonomies with Laura Mata
Laura Mata, Lead Design Researcher at Designit, talks about her approach to tagging and taxonomies within Dovetail.
label | url | patched url |
Designit | https://www.designit.com/ | |
Dovetail’s Slack community | https://dovetailapp.com/community/ | https://dovetail.com/community/ |
Talking tagging taxonomies with Caitlin McCurrie (Atlassian)
Caitlin McCurrie, Lead Researcher at Atlassian, talks about her approach to tagging and taxonomies when using Dovetail.
Talking tagging taxonomies with Jules Lipman
Jules Lipman, Product Designer at SafetyCulture, talks about her approach to tagging and taxonomies when using Dovetail.
Watch: Dovetail panel on tagging taxonomies
Watch a community panel of researchers from companies including Atlassian tackle the topic of tagging taxonomies.
How to triangulate data from sources in user research
Learn about triangulating data in user research to enhance the validity of studies and reduce risky decision-making. When to use triangulation + gather data
label | url | patched url |
Mixed methods approach | https://dovetailapp.com/blog/mixed-methods-research/ | https://dovetail.com/blog/mixed-methods-research/ |
Choosing research methods for your discovery process
Product coach Robin Zaragoza breaks down an important framework for deciding which research methods to apply to different stages and forms of discovery.
Writing an unbiased & conversation-starting discussion guide
Use the TEDW acronym to create open-ended and unbiased questions for one-on-one interview sessions. Improve research by getting participants to tell stories
How to use mixed media to level-up your UX research reports
Research educator Nikki Anderson covers what types of media to use in reports and how to use them for maximum impact. Includes infographic templates.
N/A
Tomer Sharon and his team had built an in-house research repository to help WeWork make better decisions informed by UX research.
UXR Maturity: move to a more advanced level in your org
Research educator Nikki Anderson talks through UXR Maturity models and how to best use them to assess and improve you org’s research maturity.
Research repository: solving your organization’s problems
Research repositories try to solve for user research being siloed within departments, the same research being repeated, and research reports going unread.
N/A
Inclusivity isn’t just a buzzword—it’s good for business. Here are some ways to prioritize inclusivity in your research to help create better results
Influencing leaders and communicating the value of research
Dovetail's Head of Product puts on his executive cap and provides advice on how to convince leaders of the value of research.
N/A
Dovetail Co-founder and CEO Benjamin Humphrey and Alec Levin from UXR Collective in Toronto dish out their top predictions for UXR this year.
N/A
How research professionals navigate raw qualitative data and use the power of synthesis to identify valuable insights that motivate action.
How to run a user research diary study with participants
While diary studies do require more time and effort than other research methods, they yield invaluable information about real-life behaviors and experiences.
N/A
Explaining a range of qualitative research methods and guideline to incorporate each one into your qualitative research project.
Involve stakeholders in research with collaborative analysis
Lucy Denton (Atlassian, Dovetail) shares methods for analyzing and synthesizing research data as a team.
N/A
Remote user research and the valuable insights needed to create better customer experiences with tight budgets, time constraints, or need to bridge distances.
N/A
Telehealth services were rarely used before the COVID-19 global health crisis. Now there has been a huge explosion in users. We look at how UX research will be crucial in defining the future of these vital services.
N/A
Democratization of user research is a thorny subject. With the help of Dovetail’s Design Lead Lucy Denton, we unpack what it means and how it could enhance research practice at your org.
N/A
Customers will often tell you they prefer one design over another. But is that really what we should be asking?
N/A
User research educator Nikki Anderson covers the four kinds of research and how to plan so they fit into an Agile framework.
Dealing with impostor syndrome as a user researcher
Learn about imposter syndrome and how it affects user researchers. A personal story of overcoming self-doubt with tips on managing imposter syndrome in research
Participant recruitment 101 - User Interviews' VP of Product
User Interviews’ Product Veep John-Henry Forster talks through key areas in research participant recruitment.
N/A
With the Great Resignation looming over our economy, President of San Diego Experience Design Professionals James Vinh explains how UX practitioners can help.
What is grounded theory? Insights in qualitative research
Research instructor Brennan Martin gives us an in-depth rundown of grounded theory and its application in UX research.
N/A
Research educator Nikki Anderson provides in-depth examples of how to craft the perfect research recommendation.
N/A
Building out research capacity but don’t know where to start? This article covers writing a JD, working with internal stakeholders, and managing the hiring process.
N/A
Research educator Nikki Anderson offers a wealth of advice for hiring managers looking for the perfect candidate. Includes plenty of examples and an interview scorecard template!
N/A
Research managers need to be both experts in their craft and dedicated people managers. In this article we cover how to effectively manage UX researchers from the heart.
N/A
Establishing basic knowledge management principles and engaging your stakeholders during the planning phase are essential in the success of your research repository.
N/A
As a manager you will often find yourself inheriting a pre-existing team. We learn how to tackle this unique challenge with the help of UX research leader Janelle Ward.
label | url | patched url |
a vision and hiring strategy | https://dovetailapp.com/blog/how-to-grow-ux-research-team/ | https://dovetail.com/blog/how-to-grow-ux-research-team/ |
N/A
You’re ready to get serious about scaling user research at your organization, but where do you even begin? Follow our step-by-step guide to democratizing research and supercharging your organization’s research capacity
N/A
Research educator Nikki Anderson outlines her approach to creating global and project-based tags for a research repository.
N/A
Research educator Nikki Anderson provides guidance on establishing a research culture at your work. Includes templates, tips, and frameworks to build on.
Researching the right thing vs researching the thing right
Maximize your impact! two simple research question prioritization exercises that ensure you’re answering the highest impact business questions.
How to move from qualitative data to actionable insights
Research educator Nikki Anderson gives us her method for deciding on what a good insight looks like and how to action them for maximum impact.
How to conduct lean and unbiased research
Following these steps can help lead to rich and helpful data, leading your team in a better direction without breaking the bank.
N/A
Research educator Nikki Anderson cover the designs of mixed methods research studies and teaches how qualitative and quantitative data can be used together for maximum impact.
Five principles for scaling & democratizing product research
Learn how to scale and democratize product research in your organization, identifying gaps, and empowering stakeholders to conduct research + best practices
How to uncover stakeholder perspective on research: Part two
Research consultant provides expert advice on managing different stakeholders and gives us some concrete strategies to follow for growing UXR maturity
How UXR leaders approach research in an immature UX space
Challenges of low UX maturity organizations + how to overcome them. Learn how to approach growing UX maturity at organizational, product & researcher levels.
Five questions to improve your pre-project meetings
Get the full picture! Lightricks Research Team Lead provides a set of nuanced questions to help you go deep on your next pre-project stakeholder meeting
N/A
Janelle Ward teaches us how to improve the quality of insights handover by comparing the process to a relay race.
6-step product strategy framework
Wondering how to get key stakeholders on board and develop and launch a new product? You need a product strategy.
N/A
Microsoft's Principal User Research Manager of HITS talks about atomized insights and insight repositories at Rosenfeld Media's Advancing Research 2020.
The 4 qualities you need to excel in ResearchOps
Thinking about a career in ResearchOps? Top specialists are often organized, proactive, user centric, and emotionally intelligent.
N/A
We speak with Ben Crothers about the ins-and-outs of understanding and telling great stories in business.
Top techniques to level up your research interviews
Learn how to do customer interviews like a pro! Whether you're a veteran or a fresher, check out these tips to improve your craft.
N/A
Looking for that perfect UXR job? Brush up on your interview skills and learn how to nail the process with this article.
N/A
We've compiled a list of the best platforms for finding research participants, organizing availability and scheduling, and paying incentives to research participants.
Interview with UX researcher and author, Ximena Vengoechea
Our interview with research leader, writer, artist, and author of Listen Like You Mean It: Reclaiming the Lost Art of True Connection
N/A
Research Lead at Adyen, Katarina Bagherian, talks through her method for collaborative tag creation, analysis, and synthesis using Dovetail.
N/A
We look at how simple observation and exposing stakeholders to research processes can help making customer-driven product decisions faster and more agile.
N/A
An overview of how GDPR impacts the design research process and how user researchers can protect personal data.
N/A
Back for round two with Dovetail CEO and Co-founder Benjamin Humphrey and UXR Collective Co-founder and CEO Alec Levin as they weigh in on the major trends in user research in 2021.
Rachel Posman's path to UX Ops at Salesforce
Rachel Posman currently leads UX Team Operations for Salesforce’s 300+ person design organization. Learn about her path to UX Ops.
How Biteable's product team conducts research
Dovetail chatted with Niels Oeltjen, a Product Designer at video creation platform Biteable, about its approach to product design and research.
N/A
This article will help you get from burning questions about your product to sharing actionable insights with your whole team.
N/A
Finding the relevant and right participants to engage in your qualitative research activities is no small feat.
N/A
Dovetail spoke with A’verria Martin, Ph.D., Senior Manager of Research Operations, to learn about how she and her team tackle research operations (ResearchOps) in a rapidly scaling organization.
N/A
Leverage tested research techniques to maximize the output of conversations and potential for insights.
N/A
Dovetail's Senior UX Designer, Lucy Denton, sat down to chat with Cyber-Duck's UX designers Meera Rao and Vanessa Strydom
N/A
Find out how design and research work at Dovetail.
N/A
What a research repository is, what problems they are trying to solve, and some principles to guide decision-making for people who are planning to set one up for their own organization.
N/A
Techniques to get feedback from your users. Talking to your customers and understanding their needs is the most effective way to build a great product.
Strategy and vision: growing a successful UX research team
Starting with strategy and vision, research leader Janelle Ward provides some accessible wisdom for research managers looking to build their teams.
N/A
Struggling to find the perfect Christmas gift for your researcher this year? Here are a few ideas that will surely resonate with the curious folk in your organization.
Mila Kuznetsova on user research in the education industry
Mila Kuznetsova chatted to Dovetail about how Houghton Mifflin Harcourt approaches user research.
label | url | patched url |
https://dovetailapp.com/static/c2222e63d543e8e65456006c81d2c28a/490e5/mila.jpg | https://dovetail.com/static/c2222e63d543e8e65456006c81d2c28a/490e5/mila.jpg |
What is Net Promoter Score (NPS)? Guide for UX practitioners
The Net Promoter Score (NPS) is a loyalty metric that aims to quantify the likelihood of someone providing a recommendation. Learn the what, why and how of NPS
How Matter approaches research and design
Marc Reisen and Francesca Gabales explain how Matter uses Dovetail to understand qualitative customer feedback.
N/A
User Research Leader Jess Nichols and Academy Xi's Eric Lutley sat down to chat about using qualitative research to make an impact.
How to claim your stake in research
Get buy-in & budget for research by showing a quick-win outcome, using creative methods, & involving stakeholders in the process. Read on to learn more!
N/A
So you've discovered the opportunity to work with a researcher; or are looking to move onto a researcher career path – but you're not sure what a researcher does.
The best podcasts on UX design and research
A definitive list of the best user experience (UX) and user research podcasts for hours and hours of learning through osmosis.
N/A
Learn how sentiment analysis works in basic terms and discover a few practical examples of when sentiment analysis is useful or not in this practical guide for beginners.
N/A
Dovetail’s Product Design Lead Lucy Denton gives her perspective on how stakeholders can engage with research.
How to measure the ROI of user research
Nikki Anderson shares practical ways you can measure the impact of user research across your team and organization.
label | url | patched url |
check out a template here | https://docs.google.com/document/u/1/d/19_2S5c-LWhwEk86oMxemgwsYHcm6CG_rwut5TLz0byY/edit |
The difference between generative and evaluative research
Learn about the differences between generative and evaluative research methods, examples of each, and when to use them for effective customer problem solving
Top 7 user research books for beginners
Top 7 books to read about user research and design research, from the likes of Steve Portigal, Erika Hall, and Jeff Gothelf.
N/A
How do you create compelling presentations that wow your colleagues and impress your managers? Read on to find out.
11 Common Challenges User Researchers Face
Managing the user research process isn't always straightforward. A researcher shares the common challenges they face within their role.
What is ResearchOps and when to start?
ResearchOps is the process, systems and strategies that support user research teams, it eliminates inefficiencies, democratizes research & socializes insights
N/A
Explore atomic research and nuggets with the help of Tomer Sharon. Meaningful insights from user research.
How to integrate user research into your team's day-to-day
In this article we’ll cover some simple techniques to get more stakeholders and team members participating in user research.
N/A
UX design and research platforms to help you brainstorm, test your ideas, talk to customers, and learn what they want.
N/A
Examples of how people in the design research community get their user research projects organized and how they keep them that way.
N/A
The inherent connections between research goals and research outcomes signal that our analysis journey literally begins the instant we create a plan for our research, not after we’ve finished assembling all our data.
How to write an executive summary people will read
Research educator Nikki Anderson breaks down one of the most essential components of a report—the executive summary.
The Qualitative Research Process: Step-by-Step Guide
The qualitative research process in just 8 Steps. Learn techniques for collecting and analyzing qualitative data to uncover themes that drive insights.
N/A
Participant recruitment for research involves sourcing eligible candidates, screening them, explaining the study, and keeping them motivated.
label | url | patched url |
Ethn.io | https://ethn.io/ | |
large pools of people available for research | /blog/the-best-platforms-for-recruiting-user-research-participants/ |
Building a UXR practice in a fast-paced organization
Lightricks Research Team Lead Cori Widen shares the quick wins that led her to success in the first few months of her role.
Diving into research design 101
Learn how to improve user research results by understanding & applying different types of research design: correlational, descriptive, diagnostic, explanatory
How to uncover stakeholder perspectives on research: Pt 1
Learn to communicate research insights to stakeholders effectively. Understand stakeholder views on users & UX research + practices for sharing research value
How to plan a successful remote mobile usability test
Research educator Nikki Anderson walks through the pros, cons, and pitfalls of usability testing.
N/A
This guide contains a detailed overview of how to create and analyze unstructured qualitative data along with a few suggestions on how to get better insights from open-ended survey questions.
N/A
Atlassian’s Bec Sareff-Hibbert gives us a detailed rundown on how to create the perfect tagging taxonomy.
N/A
When should you create a taxonomy? How often do you update it? How many tags, and what kind of tags should you use? Avoid these common tagging taxonomy pitfalls with this detailed guide, written by James Vinh.
N/A
Research educator Nikki Anderson teaches us the right way to structure a research report. Includes handy tips and templates!
N/A
How this simple-sounding tool transforms the way you do research. President of San Diego Experience Design Professionals James Vinh writes.
N/A
Become a productivity whiz with these templates and methods for streamlining your research processes.
What we learned from creating a tagging taxonomy
Tomer Sharon and his team share their insights on creating an effective tagging taxonomy for research.
How to synthesize data using affinity diagramming
User researcher Nikki Anderson explains how to go from raw data to actionable insights using tags and affinity diagramming.
label | url | patched url |
affinity diagram | https://dovetailapp.com/solution/affinity-mapping/ | https://dovetail.com/solution/affinity-mapping/ |
N/A
Katarina Bagherian from Adyen uses education theory to improve the “stickiness” of insights shared out to the organization.
N/A
Research educator Nikki Anderson imparts some valuable professional advice for designers looking to get honest answers from their participants.
N/A
With the help of local design legend Donna Spencer, we track the rise of the user experience discipline and discuss why she thinks designers still don’t have a seat at the table.
Dovetail's new purpose: Improve the quality of every thing
Dovetail Co-Founder Benjamin Humphrey introduces our new company purpose and explains what it means for the future.
Give stakeholders what they want: more charts
Now you can filter charts in Dovetail to track trends across personas, usability scores, company size, interview quotes, anything!
N/A
Research educator Nikki Anderson gives us a detailed rundown on how to run the perfect unmoderated user testing session.
label | url | patched url |
screener survey | https://uxdesign.cc/seven-steps-to-writing-a-screener-survey-1c75cf19c585 | |
User Research Academy | https://www.userresearchacademy.com/ |
N/A
Lightricks Research Team Lead Cori Widen provides her own framework for prioritizing research efficiently.
How we make it: A peek inside Dovetail’s product
Innovate and shape the future at an early-stage startup. Be a part of a team where everyone wears the hat of founder, driving product development to new heights
Dovetail is in the top 10 of Australia’s Best Workplaces™️
Dovetail has been recognized by Great Place to Work, placing in the top 10 Small Category Best Workplaces™️ List Australia 2022!
Health is wealth: We’re HIPAA ready
To our friends in the healthcare industry who worry about the protection of information, we’ve gone ahead and built a solution to comply with HIPAA
Dovetail meetups - San Francisco and New York City
Our resident design nerds are rolling into San Francisco and New York to chat about Dovetail’s design-first philosophy.
label | url | patched url |
Benjamin Humphrey | https://www.linkedin.com/in/humphreybc/ | |
Lucy Denton | https://www.linkedin.com/in/lucy-denton/ |
Make it dope: How our Creative Studio team does it
Our vision for the Creative Studio is to be the creative nucleus for all things at Dovetail.
label | url | patched url |
in-person experience | https://dovetailapp.com/events/ | https://dovetail.com/events/ |
careers page | https://dovetailapp.com/careers/ | https://dovetail.com/careers/ |
Parenting advice for those considering joining a startup
Startups and parents are an unlikely match made in heaven. I say unlikely as startups are renowned for instability, little structure, and huge hours
N/A
Learn about the big bets Dovetail has taken on creativity and how we're championing illustration as part of our brand magic
label | url | patched url |
stalked the existing creative—Lisa | https://www.instagram.com/lisanooin/ | |
careers page | https://dovetailapp.com/careers/ | https://dovetail.com/careers/ |
N/A
We’ve just launched views—five exciting new ways for you to visualize and synthesize your customer research data—bringing you to insights faster and more flexibly than ever before.
Expert panel: How to design a successful research repository
Check out the video of our expert panel on repository design! We dive deep for a full hour, covering all things repository-related.
Webinar | Dovetail product releases Q1, 2022
Dovetailers discuss what’s coming in Q1 to make your research journey more seamless, impactful, and accessible.
label | url | patched url |
Dovetail Slack community | https://dovetailapp.com/community/ | https://dovetail.com/community/ |
Store, reference, and share all of your files in Dovetail!
Files lets you store, share, and collaborate on popular filetypes within Dovetail. Whether industry or research reports they can all live in Dovetail.
Announcing our $63M Series A, led by Accel
Funding to support our continued investment in building the system of record for an organization’s customer knowledge.
N/A
Senior Software Engineer Blake Riosa provides his take on what it's like leaving big corporate to join Dovetail.
label | url | patched url |
values | https://dovetailapp.com/company/ | https://dovetail.com/company/ |
careers page | https://dovetailapp.com/careers/ | https://dovetail.com/careers/ |
It’s official—we’re a great place to work!
We’re stoked to announce Dovetail has been certified as a Great Place to Work®. We received an average score of 94 across all categories.
Dovetail employee benefit: KitKat days
KitKat days are one of our favorite employee benefits at Dovetail. They’re extra days of paid leave so everyone can—you guessed it—take a break!
N/A
Product-led growth and the era of the end user is fundamentally changing user expectations for how software is bought and sold, in this article we unpack what is driving this change and the impact for sales and revenue teams.
Hip to be square: why we still believe in office culture
With major companies everywhere pivoting to a remote-first way of working, CEO Benjamin Humphrey explains why we’re still committed to our office culture.
Powering your organization’s home for research, at scale
Dovetail enables everybody in an organization to access customer knowledge, enabling better products and services for the world.
Dovetail raises $5M to help organizations innovate faster
Dovetail raises $5 Million AUD to empower organizations to innovate faster with all customer research housed in one central location.
We’ve overhauled search and now it’s better than ever
Dovetail’s global search is now easier and faster, empowering you and your colleagues to rapidly search through all the customer research you’ve ever done.
label | url | patched url |
the readme | /blog/project-readme | |
Search and filter data across projects | https://dovetailapp.com/help/organize-your-data/search/ | https://dovetail.com/help/organize-your-data/search/ |
N/A
Our new modal dialogs, horizontal formatting toolbar, resizable tag gutter, full width mode, and more make navigating Dovetail even faster.
Improved tagging, bulk editing, tag merging, and performance
We’ve made a number of updates to improve usability and performance, and made workflows like bulk editing and merging tags with drag and drop easier.
See all of your highlights in a spreadsheet-like view
Refactor, organize, and interpret highlights and tags across interviews, participants, survey answers, and any other unstructured data set.
N/A
Our product homepage now has quick links to get to projects you’re working on, and a way to filter the feed to things that are relevant to you.
N/A
You can now set people as Admins, Users, or Viewers at the workspace level. Admins can manage the workspace and edit content, Users can edit content, and Viewers only have ‘read-only’ access to all projects.
label | url | patched url |
workspace settings | https://dovetailapp.com/settings/users/ | |
in billing | https://dovetailapp.com/pricing/ | https://dovetail.com/pricing/ |
N/A
Discover is the first step in a set of features to improve discovery and collaboration of user research across organizations.
label | url | patched url |
unlimited free viewer accounts | https://dovetailapp.com/pricing/ | https://dovetail.com/pricing/ |
Capture structured data on notes with fields
A new way to capture structured attributes on your notes in Dovetail and segment your highlights by their values.
Visualize user research with more chart options in Dovetail
We’ve overhauled charts inside a project with three beautiful new visualizations, new metrics, hover tooltips, shiny animations, and improved legend usability.
label | url | patched url |
check out our help article | https://dovetailapp.com/help/organize-your-data/charts | https://dovetail.com/help/organize-your-data/charts |
Summarize and share research findings with insights
Summarize user research insights with embeddable references, present insights with presentation mode, and share findings with stakeholders and clients.
N/A
We've improved our Zapier integration with updates to the New Insight trigger, and introduced two new triggers for projects.
Share published insights with people who don’t have Dovetail
Insights public access is here! Share published insights with people who don’t have Dovetail, for example clients or stakeholders. Just share a link!
Switch between multiple workspaces using single user account
You can now belong to multiple workspaces at once without needing a separate account. This new feature is great for consultants who work with lots of clients!
N/A
Projects now have a place for you to provide an overview for newcomers. Add your goals, hypotheses, research plan, or any other information.
Categorize research insights with fields
Fields are now available on your insights. Easily categorize and retrieve research findings by filtering with fields.
Meet the new Dovetail: updated navigation, features + logo
We’re thrilled to introduce you to the newer, faster, and more intuitive Dovetail, available to all customers right now.
N/A
Multiple boards introduces another level of hierarchy in projects and gives you a new way to organize your data. Kinda like sheets in a spreadsheet.
Create global tags that span across your workspace
Create, maintain, and contribute to a set of ‘global’ tags across projects and build a shared knowledge base by contributing to broader themes.
N/A
Introducing Dove-atar, a way to create your own avatar in true Dovetail style.Add individuality to your profile and brighten up your workspace.
N/A
Come on down and see the refreshed Dovetail brand! You'll notice a fresh logo, color palette, typography, and illustration style.
N/A
With our new Zoom integration, import your latest meetings directly to Dovetail in a few clicks. Go from a Zoom meeting to an editable and accurate transcript in minutes.
N/A
We believe in providing an outstanding experience for our customers at every touchpoint, inside the product, and out. This week we launched our brand new help center – a revamped one-stop-shop for all of our documentation and policies.
N/A
With our new Analysis plan starting from $15 / month for one contributor, we’re making Dovetail available for people looking to jumpstart their research journey.
N/A
An update on the changes we're making to performance, reliability, and scalability, and the impact on the user experience of Dovetail.
New media highlights and transcription features
Video highlights and transcription in Dovetail is now even better, with highlight reels, highlight download, custom vocabularies for transcripts, and more.
Going global – transcription now available in 28 languages
Now you can transcribe conversations in 28 languages and you'll receive a full native-language transcript back.
N/A
It's now easier for you and your stakeholders to say up to date with your research findings with project notifications.
label | url | patched url |
Slack community | https://dovetailapp.com/community/ | https://dovetail.com/community/ |
getting in touch with us | https://dovetailapp.com/contact/ | https://dovetail.com/contact/ |
How to reorganize your research projects in Dovetail
Start creating research data in any project in Dovetail, with the flexibility to reorganize your workspace structure in the future.
label | url | patched url |
Slack workspace | https://dovetailapp.com/community/#slack | https://dovetail.com/community/#slack |
getting in touch with us | https://dovetailapp.com/contact/ | https://dovetail.com/contact/ |
N/A
Transform your interviews and usability testing recordings into accurate transcripts, and create video highlights of key moments to share with your team.
Collaborate on user research with @mentions and comments
Now you can @mention admins, users, and viewers to tag them in your data and insights, and post comments to start a discussion.
label | url | patched url |
Slack workspace | https://dovetailapp.com/community/ | https://dovetail.com/community/ |
contacting our support team | https://dovetailapp.com/contact/ | https://dovetail.com/contact/ |
Inline comments: Plan, discuss + provide context on research
Inline comments are now available across notes, tags, insights, and the project readme. Simply select the text you wish to comment on, and start a conversation.
Minimize Notes, Tags, and Insights in Dovetail
Minimize a dialog to easily jump back in at any time. Items you minimize will remain pinned while you navigate across projects within Dovetail.
Dovetail achieves SOC 2 standard for security and privacy
Dovetail has achieved the SOC 2 Type II standard for the Trust Service Principles for security, availability, and confidentiality.
N/A
We’ve moved the global navigation from the side of the screen to the top, tweaked the visuals to make Dovetail simpler and more familiar for first time users and visitors, and allowed admins to theme the workspace.
N/A
One of the ‘perks’ of being a startup is that we always have big, ambitious plans! From doubling our team to making big changes to our product, 2021 is action-packed.
N/A
We wanted to celebrate the wonderful, the quirky, and sometimes weird aspects of our culture in writing and make the implicit values we have, explicit.
N/A
2019 is all about nailing our core and scaling to become the obvious user research platform for businesses. Read on to learn about what we’re focusing on to make that a reality.
N/A
Since 2017, Dovetail has grown to an 11 person team with hundreds of customers, all with no external investment, and no sales or paid marketing. Now we’ve raised $4m to accelerate.
N/A
If you are building a startup then you have an idea. Ideas are usually formed by observing a problem, whether it’s one that you have, or a problem someone else has.
label | url | patched url |
Atlassian | https://atlassian.com/ | |
check out Clayton Christensen’s talk | https://www.youtube.com/watch?v=kGuSM3yUxik |
N/A
Compromising is part of product design, and often the compromise is cutting scope. Cutting scope is better than compromising on quality. (Quality being defined as design, usability, stability, and performance.).
label | url | patched url |
my long term vision for Dovetail | /blog/startup-idea-discovering-validating/ | |
Upwork | https://upwork.com/ |
Starting Dovetail: Benjamin Humphrey on taking the plunge
Benjamin Humphrey shares his experience finding a co-founder for Dovetail, going full time, and ‘pivoting’ the product.
N/A
If everything’s going well and your startup is still alive, at some point you will need to monetize. This article covers some of the lessons we’ve learned trying to monetize our MVP.
N/A
The ‘tick-tock model’ was an approach used by Intel to alternate between improvement and innovation every 12–18 months.
N/A
Dovetail has been awarded a $25,000 Minimum Viable Product grant from Jobs for NSW in Sydney, Australia. We’re putting this funding towards a product development investment in automated analysis features.
N/A
We’ve collaborated with Zapier to provide a great embedded experience to connect hundreds of apps to Dovetail.
N/A
This guide introduces common marketing channels that help to drive traffic to your website, like social media, content marketing, SEO, paid advertising, referrals, and more.
N/A
This week we launched our brand new charts which help designers, product managers, and researchers combine the power of Dovetail’s qualitative tagging with a quantitative visualization over time.
label | url | patched url |
our new Slack workspace | https://dovetailapp.com/community/ | https://dovetail.com/community/ |
Announcing automatic sentiment analysis
Dovetail offers granular sentiment analysis for customer feedback, breaking down text to determine positive or negative sentiment & highlighting key pain points
N/A
Drag and drop images, audio, video, and other file types into notes, tags, and insights in Dovetail.
N/A
Search all of your notes, tags, insights, and highlights. Refine your results with our powerful new query language, released today.
label | url | patched url |
Dovetail Query Language (DQL) | https://dovetailapp.com/help/search | https://dovetail.com/help/search |
our help article | https://dovetailapp.com/help/search | https://dovetail.com/help/search |
New access controls for your Dovetail research projects
We released new project access controls to give users more control over who can view and edit research projects inside Dovetail.
N/A
12 months ago, Dovetail was a brand new product with a handful of features and users. Now we have hundreds of happy customers and thousands of active users. Here’s our year in review.
How we ran our first 36-hour hackathon
We ran our first 36-hour hackathon just before Christmas, and it was a huge success, with nine projects across the company.
Defaults to page title
Defaults to page content
label | url | patched url |
dovetail.com | dovetail.com | |
reach out to our support team | https://dovetail.com/help/contact/ |
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
label | url | patched url |
ISO 8601 | https://en.wikipedia.org/wiki/ISO_8601 |
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
label | url | patched url |
Settings > Authentication > Account invitations | https://dovetailapp.com/settings/authentication |
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
label | url | patched url |
Integrations | https://dovetailapp.com/settings/user/integrations | |
Integrations | https://dovetailapp.com/settings/user/integrations |
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
label | url | patched url |
⚙️ Settings > Data retention | https://dovetailapp.com/settings/data-retention |
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
label | url | patched url |
subscription billing details | https://dovetailapp.com/settings/billing/ | |
pricing page | https://dovetailapp.com/pricing/ | https://dovetail.com/pricing/ |
Defaults to page title
Defaults to page content
label | url | patched url |
contact us for help | https://dovetailapp.com/help/contact/form/ | https://dovetail.com/help/contact/form/ |
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
label | url | patched url |
contact us | https://dovetail.com/help/contact/form/ |
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
label | url | patched url |
Settings > Notifications | https://dovetailapp.com/settings/user/notifications | |
Settings > Notifications > Following | https://dovetailapp.com/settings/user/notifications |
Defaults to page title
Defaults to page content
label | url | patched url |
Projects | https://dovetailapp.com/projects |
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
label | url | patched url |
background checks | https://dovetail.com/help/corporate-security/#background-checks | |
vendor due diligence | https://dovetail.com/help/corporate-security/#vendor-management |
Defaults to page title
Defaults to page content
label | url | patched url |
⚙️ Settings > Authentication > Security | https://dovetailapp.com/settings/authentication |
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
label | url | patched url |
create your own avatar | https://dovetailapp.com/newsroom/dovetail-profile-avatars | https://dovetail.com/newsroom/dovetail-profile-avatars |
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
label | url | patched url |
Settings | https://dovetailapp.com/settings | |
Settings | https://dovetailapp.com/settings | |
Settings | https://dovetailapp.com/settings | |
Settings > Domain | https://dovetailapp.com/settings |
Defaults to page title
Defaults to page content
label | url | patched url |
Settings > Users | https://dovetailapp.com/settings/users | |
Settings > Workspace > Authentication | https://dovetailapp.com/settings/authentication |
Defaults to page title
Defaults to page content
label | url | patched url |
Chubb Insurance | https://www.chubb.com/ |
Defaults to page title
Defaults to page content
label | url | patched url |
Settings > Integrations | https://dovetailapp.com/settings/user/integrations | |
Settings > Integrations | https://dovetailapp.com/settings/user/integrations |
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content
Defaults to page title
Defaults to page content