SEO Health Check

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Just like magic: Dovetail’s newest features are here

Last updated: 12 April 2024
Created: 11 April 2024
Search Title:

Just like magic: Dovetail's newest features are here

Search Description:

We are excited to unveil several magic features that fit seamlessly into your workflow and uplift your Dovetail experience in surprising and delightful ways

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Internal Links
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Insight Outhttps://dovetail.com/insightout/
sign up for a free accounthttps://dovetail.com/signup/?utm_source=website&utm_medium=blog+post&utm_campaign=magic_2024
Register for the webinar here. https://dovetail.com/events/whats-new-in-dovetail/?utm_source=website&utm_medium=blog+post&utm_campaign=magic_2024

Three things to look forward to at Insight Out

Last updated: 28 March 2024
Created: 28 March 2024
Search Title:

Three things to look forward to at Insight Out

Search Description:

If you’re still on the fence in deciding whether Insight Out is right for you, here are three things that we are looking forward to at the event.

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Internal Links
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Insight Outhttps://dovetail.com/insightout/?utm_source=blog&utm_medium=blog&utm_campaign=Magic_2024
We’ve been working hardhttps://dovetail.com/blog/dovetail-retro/?utm_source=blog&utm_medium=website&utm_campaign=magic_2024
Product Hunthttps://www.producthunt.com/products/dovetail?utm_source=blog&utm_medium=website&utm_campaign=magic_2024
register todayhttps://dovetail.com/insightout/?utm_source=blog&utm_medium=blog&utm_campaign=Magic_2024

Make magic with your customer data in Dovetail

Last updated: 26 March 2024
Created: 22 March 2024
Search Title:

How Dovetail helps you make magic with your customer data

Search Description:

Here are some ways that Dovetail delivers magic to uncover the insights hidden in your messy customer data, and share them to drive alignment.

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Internal Links
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learn how to opt-inhttps://dovetail.com/help/beta-features/
contact our sales teamhttps://dovetail.com/help/contact/?type=ENTERPRISE_SALES&utm_source=website&utm_medium=blog+post&utm_campaign=magic_2024
Insight Outhttps://dvtl.link/43yuuPa
signing up for a free Dovetail accounthttps://dovetail.com/signup/?utm_source=website&utm_medium=blog+post&utm_campaign=magic_2024

Four ways Dovetail helps Product Managers master continuous product discovery

Last updated: 19 March 2024
Created: 19 March 2024
Search Title:

How Dovetail helps you master continuous product discovery

Search Description:

Here are four ways Dovetail can get you to actionable insights, fast and help with your biggest challenges as a product manager.

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Internal Links
No internal links

Dovetail retro: our biggest releases from the past year

Last updated: 1 March 2024
Created: 28 February 2024
Search Title:

Dovetail retro: our biggest releases from the past year

Search Description:

See a recap of what we released over the past 12 months, and get excited for some of the biggest ever changes to Dovetail landing this year.

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Internal Links
labelurlpatched url
Dovetail communityhttps://dvtl.link/3uOW0uD
Dovetail Academyhttps://dvtl.link/3OYgqIu
Reserve your spot todayhttps://dvtl.link/3P0LG9J

Dovetail in the Details: 21 improvements to influence, transcribe, and store

Last updated: 14 December 2023
Created: 14 December 2023
Search Title:

Dovetail in the Details: 21 product improvements

Search Description:

We’ve made tiny but powerful improvements to help insights pack a punch, integrate Dovetail seamlessly into your workflow, and transcribe smoother than ever.

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Internal Links
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now livehttps://dovetail.com/academy/
hopping into the product todayhttps://dovetailapp.com/start
Slack Communityhttps://dovetail.com/community/

Zapier’s 1,000+ team members have tens of hours back weekly thanks to Dovetail’s centralized insights hub

Last updated: 28 February 2024
Created: 12 December 2023
Search Title:

Zapier - Customers

Search Description:

Learn how Zapier centralizes customer data and stays connected across their fully remote organization with the help of Dovetail.

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Internal Links
No internal links

Okta securely scales customer insights across 30+ teams

Last updated: 5 March 2024
Created: 10 December 2023
Search Title:

How Okta leverages insights at scale

Search Description:

Okta scales customer insights to build a world-class authentication tool—all with security and functionality front of mind.

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Internal Links
No internal links

Five ways Dovetail helps ReOps scale research

Last updated: 6 December 2023
Created: 5 December 2023
Search Title:

Five ways Dovetail helps ReOps scale research

Search Description:

You’re a research enabler. But as the team scales, so do the challenges. We’ve got solutions for each key problem you’re facing.

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Internal Links
No internal links

Engaging insights in minutes: launching five new features to speed up analysis

Last updated: 4 December 2023
Created: 23 November 2023
Search Title:

Five new features to get from data to insights—fast

Search Description:

Dovetail is the customer insights hub that makes deep customer insights easier—and fast insights possible.

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Internal Links
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insight templatehttps://dovetailapp.com/templates/insights
Team plan and abovehttps://dovetail.com/pricing/
Try Dovetailhttps://dovetail.com/

Built to scale: introducing video blurring plus four more features for security and collaboration

Last updated: 28 February 2024
Created: 27 September 2023
Search Title:

Built for scale: face blurring, SCIM, user groups, and more

Search Description:

We’ve launched five new features to help large organizations take their customer-led culture to new heights.

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Internal Links
labelurlpatched url
vision for the future of customer researchhttps://dovetail.com/blog/dovetail-in-2023/#a-scalable-standardized-insights-hub
Enterprisehttps://dovetail.com/scale/
Speak to our teamhttps://dovetail.com/help/contact/

Dovetail in the details: 24 improvements to automate, tag, and share

Last updated: 8 August 2023
Created: 8 August 2023
Search Title:

Dovetail in the details: 24 product improvements

Search Description:

Your go-to place to discover all the small but mighty improvements we’ve made to our product, in hopes of helping you build better products too.

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Internal Links
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new AI featureshttps://dovetail.com/ai/
Help Centerhttps://dovetail.com/help/
newest AI features https://dovetailapp.com/ai
tweeting ushttps://twitter.com/hidovetail/
joining the discussion in our Slack Community.https://dovetail.com/community/

Stakeholder buy-in at every step, now with AI-powered summaries

Last updated: 2 August 2023
Created: 2 August 2023
Search Title:

Stakeholder buy-in at every step, with AI-powered summaries

Search Description:

Auto-summarize key takeaways from interviews, feedback, and customer data on the fly.

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Internal Links
labelurlpatched url
newest AI featureshttps://dovetail.com/ai/

Uncover themes faster than ever in canvas, now with AI clustering

Last updated: 1 August 2023
Created: 26 July 2023
Search Title:

Uncover themes faster than ever, now with AI clustering

Search Description:

Kick off your affinity mapping process by automatically clustering highlights by theme in canvas.

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Internal Links
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more machine learning technology into Dovetailhttps://dovetail.com/ai/

Netguru reclaims 38+ hours per week by centralizing insights with Dovetail

Last updated: 14 December 2023
Created: 7 June 2023
Search Title:

Netguru - Customers

Search Description:

This is how Netguru saves 38+ hours every week, collaborates on multiple projects at once, and shares digestible findings their stakeholders love.

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Internal Links
labelurlpatched url
Ewelina Szczepaniak-Wentinghttps://www.linkedin.com/in/ewelinaszczepaniakwenting/
transcribe interviews in 30+ different languageshttps://dovetail.com/help/transcribe-video-and-audio/#Supported-languages
security featureshttps://dovetail.com/security/
recognized them as one of the fastest-growing European companieshttps://hubs.ly/Q01PHkms0
who can access any given projecthttps://dovetail.com/help/access-controls/

How to connect Jira, Confluence, and Trello to Dovetail

Last updated: 1 June 2023
Created: 1 June 2023
Search Title:

Connect Jira, Confluence, and Trello to Dovetail

Search Description:

Unlock the power of your findings in the three tools your teams are in every day. Make it easier for your team to find, consume, and action insights.

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Internal Links
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Connect Jira, Confluence, and Trello to Dovetailhttps://dovetailapp.com/settings/user/integrations
integrations bloghttps://dovetail.com/blog/insights-where-you-work-connect-dovetail-with-8-tools/

How to connect Notion to Dovetail

Last updated: 31 May 2023
Created: 31 May 2023
Search Title:

Connect Notion to Dovetail

Search Description:

Embed Dovetail insights, highlights, and notes into your Notion pages and share your work across the platform your team is working in every day.

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Internal Links
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Connect Notion to Dovetailhttps://dovetailapp.com/settings/user/integrations
integrations bloghttps://dovetail.com/blog/insights-where-you-work-connect-dovetail-with-8-tools/

How to connect Productboard to Dovetail

Last updated: 30 May 2023
Created: 25 May 2023
Search Title:

Connect Productboard to Dovetail

Search Description:

Send Dovetail insights and highlights straight to Productboard and bring the customer into every decision.

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Internal Links
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Connect Productboard to Dovetailhttps://dovetailapp.com/settings/user/integrations
integrations bloghttps://dovetail.com/blog/insights-where-you-work-connect-dovetail-with-8-tools/

How to connect Slack to Dovetail

Last updated: 25 May 2023
Created: 25 May 2023
Search Title:

Connect Slack to Dovetail

Search Description:

Put your findings where your stakeholders are. Share Dovetail insights, highlights, and more directly to your team in Slack. 

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Internal Links
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Connect Slack to Dovetailhttps://dovetailapp.com/settings/user/integrations
integrations bloghttps://dovetail.com/blog/insights-where-you-work-connect-dovetail-with-8-tools/

How to connect Zapier to Dovetail

Last updated: 24 May 2023
Created: 23 May 2023
Search Title:

How to connect Zapier to Dovetail

Search Description:

Connect Dovetail to all the tools you already use with Zapier and streamline your end-to-end workflow. Trigger data in and out of Dovetail effortlessly.

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Internal Links
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Connect Zapier to Dovetailhttps://dovetailapp.com/settings/user/integrations
integrations bloghttps://dovetail.com/blog/insights-where-you-work-connect-dovetail-with-8-tools/

How to connect OneDrive and Sharepoint to Dovetail

Last updated: 23 May 2023
Created: 18 May 2023
Search Title:

Connect OneDrive and Sharepoint to Dovetail

Search Description:

Quickly import Teams recordings, Word documents, and PowerPoints from OneDrive and Sharepoint, and analyze all your data in one place.

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Internal Links
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Connect OneDrive and Sharepoint to Dovetailhttps://dovetailapp.com/settings/user/integrations
integrations bloghttps://dovetail.com/blog/insights-where-you-work-connect-dovetail-with-8-tools/

How to connect Google Drive to Dovetail

Last updated: 23 May 2023
Created: 17 May 2023
Search Title:

Connect Google Drive to Dovetail

Search Description:

Directly import Google Meets recordings, Docs, Sheets, and Slides into Dovetail and set up your insights hub in just minutes.

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Internal Links
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Connect Google Drive to Dovetailhttps://dovetailapp.com/settings/user/integrations
integrations bloghttps://dovetail.com/blog/insights-where-you-work-connect-dovetail-with-8-tools/

How to connect Zoom to Dovetail

Last updated: 23 May 2023
Created: 16 May 2023
Search Title:

Connect Zoom to Dovetail

Search Description:

Seamlessly import your Zoom cloud recordings. Start analyzing meetings, interviews, and calls in Dovetail right after they happen.

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Internal Links
labelurlpatched url
Connect Zoom to Dovetailhttps://dovetailapp.com/settings/user/integrations
integrations bloghttps://dovetail.com/blog/insights-where-you-work-connect-dovetail-with-8-tools/

Insights where you work: connect Dovetail with 8+ tools like Notion, OneDrive, and Productboard

Last updated: 2 June 2023
Created: 12 May 2023
Search Title:

Insights where you work: connect Dovetail with 8+ tools

Search Description:

Now you can connect Dovetail to all your favorite tools, with 8+ integrations, and create a workflow that fits into the way you already work.

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Internal Links
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8+ integrationshttps://dovetailapp.com/settings/user/integrations?utm_source=blog&utm_medium=organic&utm_campaign=outlier&utm_content=20250511_https:&utm_term=product_update
morehttps://dovetail.com/integrations/?utm_source=blog&utm_medium=organic&utm_campaign=outlier&utm_content=20250511_https:&utm_term=product_update
Google Drivehttps://dovetail.com/blog/how-to-connect-google-drive-to-dovetail/
connect the twohttps://dovetail.com/blog/how-to-connect-google-drive-to-dovetail/
OneDrive and Sharepointhttps://dovetail.com/blog/how-to-connect-onedrive-and-sharepoint-to-dovetail/
connect OneDrive and Sharepointhttps://dovetail.com/blog/how-to-connect-onedrive-and-sharepoint-to-dovetail/
Zoomhttps://dovetail.com/blog/how-to-connect-zoom-to-dovetail/
uploading your Zoom cloud recordings to Dovetailhttps://dovetail.com/blog/how-to-connect-zoom-to-dovetail/
Zapierhttps://dovetail.com/blog/how-to-connect-zapier-to-dovetail/
Zapier to connect thousands of applications to Dovetailhttps://dovetail.com/blog/how-to-connect-zapier-to-dovetail/
embedding links with rich previewshttps://dovetail.com/help/embedding-links-in-the-editor/
Slackhttps://dovetail.com/blog/how-to-connect-slack-to-dovetail/
directly in Slackhttps://dovetail.com/blog/how-to-connect-slack-to-dovetail/
Notionhttps://dovetail.com/blog/how-to-connect-notion-to-dovetail/
Notion integrationhttps://dovetail.com/blog/how-to-connect-notion-to-dovetail/
Productboardhttps://dovetail.com/blog/how-to-connect-productboard-to-dovetail/
sending Dovetail insights and highlights straight to Productboardhttps://dovetail.com/blog/how-to-connect-productboard-to-dovetail/
Atlassianhttps://dovetail.com/blog/how-to-connect-jira-confluence-and-trello-to-dovetail/
Connect Dovetail to your favorite three Atlassian toolshttps://dovetail.com/blog/how-to-connect-jira-confluence-and-trello-to-dovetail/
now in your settingshttps://dovetailapp.com/settings/user/integrations?utm_source=blog&utm_medium=organic&utm_campaign=outlier&utm_content=20250511_https:&utm_term=product_update
integrations pagehttps://dovetail.com/integrations/?utm_source=blog&utm_medium=organic&utm_campaign=outlier&utm_content=20250511_https:&utm_term=product_update

Our moonshot

Last updated: 10 May 2023
Created: 10 May 2023
Search Title:

Our moonshot

Search Description:

Tech is going through a tough time right now. The best startups will use this uncertainty as an opportunity to clarify how they win. Here’s how we win.

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antifragilehttps://en.wikipedia.org/wiki/Antifragility
saidhttps://twitter.com/paulg/status/1250061898671947777

Dovetail for documents: unlock the power of desk research with document tagging and highlighting

Last updated: 1 May 2023
Created: 28 April 2023
Search Title:

Document highlighting and tagging in Dovetail

Search Description:

Rich desk research is at your fingertips. Now, you can analyze it just like anything else in Dovetail.

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Internal Links
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help centerhttps://dovetail.com/help/previewing-and-highlighting-documents/
industry reportshttps://dovetail.dovetailapp.com/templates/projects/6gcA54hBlNxGaIVOMvRNjx?utm_source=blog&utm_medium=organic&utm_campaign=outlier&utm_content=20230501_industry-reports-template&utm_term=template
market analysishttps://dovetail.dovetailapp.com/templates/projects/86J2shXSZn44ebJl8ipzj?utm_source=blog&utm_medium=organic&utm_campaign=outlier&utm_content=20230501_market-analysis-template&utm_term=template
Dovetail communityhttps://dovetail.com/community/

Our vision for AI in Dovetail

Last updated: 14 April 2023
Created: 14 April 2023
Search Title:

Our vision for AI in Dovetail

Search Description:

We will harness this potential to give you a broader and more unbiased perspective of your customers than ever before possible.

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Internal Links
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a lengthy support conversationhttps://dovetail.com/templates/projects/4Eie6XYk1BbPRNDzzbfGqe
customer interview transcripthttps://dovetail.com/templates/projects/6YvBh4aNkIqV0V3VsEzs4w
limit or ban the use of ChatGPThttps://www.bloomberg.com/news/articles/2023-03-20/using-chatgpt-at-work-nearly-half-of-firms-are-drafting-policies-on-its-use
this Outlier videohttps://dovetail.com/outlier/how-ai-is-changing-research/

Five templates to streamline product feedback

Last updated: 14 April 2023
Created: 12 April 2023
Search Title:

Five templates to streamline product feedback

Search Description:

The Dovetail community has templates to help you with product feedback. Install a template, import your data, and create insights your whole team can use.

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Dovetail communityhttps://dovetailapp.com/templates
Streamline product feedbackhttps://dovetailapp.com/templates/projects/6LLitOOZioWYHbjnykqasV
product feedback templatehttps://dovetailapp.com/templates/projects/6LLitOOZioWYHbjnykqasV
Analyze customer support ticketshttps://dovetailapp.com/templates/projects/4Eie6XYk1BbPRNDzzbfGqe
customer support ticket templatehttps://dovetailapp.com/templates/projects/4Eie6XYk1BbPRNDzzbfGqe
Unpack your app store feedbackhttps://templates.dovetailapp.com/templates/projects/6oNdCIn4u9NGlfCv6u0S5E
app store feedback templatehttps://templates.dovetailapp.com/templates/projects/6oNdCIn4u9NGlfCv6u0S5E
Build your voice of the customerhttps://dovetailapp.com/templates/projects/2kGyFxNhcWMH6xn28JyP59
voice of the customer templatehttps://dovetailapp.com/templates/projects/2kGyFxNhcWMH6xn28JyP59
Understand why customers churnhttps://dovetailapp.com/templates/projects/4Nk2wm5m5AX6ilhtGBIS5W
churn analysis templatehttps://dovetailapp.com/templates/projects/4Nk2wm5m5AX6ilhtGBIS5W
Dovetail communityhttps://dovetailapp.com/templates

Three templates to analyze the market

Last updated: 14 April 2023
Created: 12 April 2023
Search Title:

Three templates to analyze the market

Search Description:

The Dovetail community has templates to help you analyze the market. Install a template, import your data, and create insights your whole team can use.

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Dovetail communityhttps://dovetailapp.com/templates
Competitor analysishttps://dovetailapp.com/templates/projects/1O6NdtkC1RbnT6cKM57F6m
competitor analysis templatehttps://dovetailapp.com/templates/projects/1O6NdtkC1RbnT6cKM57F6m
SWOT analysishttps://dovetailapp.com/templates/projects/6t43W2eWpp9b6NeUh2T7e1
SWOT analysis templatehttps://dovetailapp.com/templates/projects/6t43W2eWpp9b6NeUh2T7e1
Win-loss analysishttps://dovetailapp.com/templates/projects/3TieiYZr2iFCK8RfrENEAk
win-loss analysis templatehttps://dovetailapp.com/templates/projects/3TieiYZr2iFCK8RfrENEAk
Dovetail communityhttps://dovetailapp.com/templates

Four templates to simplify product discovery

Last updated: 14 April 2023
Created: 12 April 2023
Search Title:

Four templates to simplify product discovery

Search Description:

The Dovetail community has templates to help you with product discovery. Install a template, import your data, and create insights your whole team can use.

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Dovetail communityhttps://dovetailapp.com/templates
Understand stakeholder needshttps://dovetailapp.com/templates/projects/3FP7tOEbBGoMtOhZ8339qb
stakeholder interview templatehttps://dovetailapp.com/templates/projects/3FP7tOEbBGoMtOhZ8339qb
Analyze user interviewshttps://dovetailapp.com/templates/projects/6YvBh4aNkIqV0V3VsEzs4w
user interview templatehttps://dovetailapp.com/templates/projects/6YvBh4aNkIqV0V3VsEzs4w
Turn diary studies into insightshttps://dovetailapp.com/templates/projects/625deFTeHgEPoeelxdams9
diary study templatehttps://dovetailapp.com/templates/projects/625deFTeHgEPoeelxdams9
Map your user engagementhttps://dovetailapp.com/templates/projects/2KMPgpjnZXP1pQRXU8Kcus
Kickstarter’s user engagement mapping templatehttps://dovetailapp.com/templates/projects/2KMPgpjnZXP1pQRXU8Kcus
Dovetail communityhttps://dovetailapp.com/templates

Three ways to standardize your team’s approach to surfacing insights

Last updated: 10 April 2023
Created: 10 April 2023
Search Title:

Standardize your team’s approach to surfacing insights

Search Description:

Learn three ways you can start standardizing today.

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Internal Links
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tag boards in the Dovetail communityhttps://dovetailapp.com/templates/tags
workspace settingshttps://dovetailapp.com/settings/fields
workspace settingshttps://dovetailapp.com/settings/templates
projects in the Dovetail communityhttps://dovetailapp.com/templates/projects
planshttps://dovetail.com/pricing/
upgrade todayhttps://dovetailapp.com/settings/billing

Introducing the Dovetail community

Last updated: 5 April 2023
Created: 4 April 2023
Search Title:

Introducing the Dovetail community

Search Description:

We’re excited to launch a first-of-its kind community for exchanging and learning different approaches to uncovering customer insights.

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Internal Links
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Dovetail communityhttps://dovetailapp.com/templates
Project templateshttps://dovetailapp.com/templates/projects
product feedbackhttps://dovetailapp.com/templates/projects/6LLitOOZioWYHbjnykqasV
sales callshttps://dovetailapp.com/templates/projects/5zGkhEqEMdh5ncBnkTjsjS
Tag boardshttps://dovetailapp.com/templates/tags
creating persona tagshttps://dovetailapp.com/templates/tags/3Y0F3LapibvnJBMSsnd6f
market segmentation tagshttps://dovetailapp.com/templates/tags/5JxRcuPkDr7N2P9ZalwKrL
Kickstarterhttps://www.kickstarter.com/
Mazehttps://maze.co/
Sprighttps://sprig.com/
product feedback templatehttps://dovetailapp.com/templates/projects/6LLitOOZioWYHbjnykqasV
Kickstarter’s customer engagement templatehttps://dovetailapp.com/templates/projects/2KMPgpjnZXP1pQRXU8Kcus
NPS response analysis templatehttps://dovetailapp.com/templates/projects/6d3b6T1AI0cVspcempVgrQ
Maze’s unmoderated usability testing templatehttps://dovetailapp.com/templates/projects/1cdnzqqCyTlnltZMi9iYuY
creating personas tag boardhttps://dovetailapp.com/templates/tags/3Y0F3LapibvnJBMSsnd6f
Sprig's CSAT tag boardhttps://dovetailapp.com/templates/tags/5Alf2WxteD6ecIBO3WWct6
contribute your own approachhttps://dovetail.com/blog/contribute-to-the-community/
Dovetail communityhttps://dovetailapp.com/templates
Slack user grouphttps://join.slack.com/t/heydovetail/shared_invite/zt-1pkelo0tt-OQ5IterCKz_JebFP7GMiww

Dovetail in the details: 17 ways we’ve improved your experience

Last updated: 30 March 2023
Created: 30 March 2023
Search Title:

Dovetail in the details: 17 product improvements

Search Description:

We’re here to help you make better products. And it’s important we start in our own backyard by constantly striving to make Dovetail the best it can be.

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Internal Links
labelurlpatched url
Atlassianhttps://www.linkedin.com/posts/heydovetail_integrate-your-favorite-atlassian-tools-with-activity-7031867128659996672-nPRd?utm_source=share&utm_medium=member_desktop
Notionhttps://www.linkedin.com/posts/heydovetail_love-notion-so-do-we-now-you-can-connect-activity-7041890850825527297-_JbB/?utm_source=share&utm_medium=member_desktop
Mazehttps://www.linkedin.com/feed/update/urn:li:ugcPost:7033942391774486529/
tweeting ushttps://twitter.com/hidovetail/
joining the discussion in our Slack Community.https://dovetail.com/community/

Mable built a single source of truth for customer knowledge with Dovetail

Last updated: 14 December 2023
Created: 21 March 2023
Search Title:

Mable - Customers

Search Description:

Mable is consolidating all their research in Dovetail to connect the dots, standardize their process and create powerful insights. They’re building an impactful

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No internal links

Careship gains a competitive advantage with fast customer insights

Last updated: 14 December 2023
Created: 21 March 2023
Search Title:

Careship - Customers

Search Description:

This Berlin-based startup wants to fundamentally change the way care is delivered in Europe, and user research with Dovetail plays a critical role.

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Internal Links
labelurlpatched url
https://dovetailapp.com/static/a4c723b4c0bdb1a83bbe7696f0d1ad67/cbe2c/7.jpg

Dovetail fuels world-class research at Harvard Business Publishing

Last updated: 14 December 2023
Created: 21 March 2023
Search Title:

Harvard Business Publishing - Customers

Search Description:

Learn why Harvard Business Publishing relies on Dovetail to conduct world-class research.

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Internal Links
No internal links

Hampr harnesses customer insights to build exceptional workplaces with Dovetail

Last updated: 14 December 2023
Created: 21 March 2023
Search Title:

Hampr - Customers

Search Description:

This is how Hampr uses Dovetail to enhance workplace culture through the power of food and experiences.

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Internal Links
labelurlpatched url
live demo sessionshttps://dovetailapp.com/events/live-demo/
free Slack communityhttps://dovetailapp.com/community/
blogshttps://dovetailapp.com/blog/
Dovetail communityhttps://dovetail.com/community/
Outlierhttps://dovetailapp.com/outlier/

Vero brings the customer to their global team

Last updated: 15 December 2023
Created: 21 March 2023
Search Title:

Vero - Customers

Search Description:

Vero’s mission is to build quality, purpose-driven products that help marketing teams get more out of their data. Here’s how Dovetail helps.

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N/A
Internal Links
labelurlpatched url
highlightshttps://dovetailapp.com/help/highlight-and-tag-project-content/
insightshttps://dovetailapp.com/blog/research-findings-insights/

Intrepid restructured their insights and are involving more team in Dovetail

Last updated: 15 December 2023
Created: 21 March 2023
Search Title:

Intrepid Group - Customers

Search Description:

The world’s largest provider of adventure travel experiences uses Dovetail to store and analyze research data from a rapidly growing user experience team.

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Internal Links
labelurlpatched url
https://dovetailapp.com/static/769accfaec1e6b7eaa7f668459d817ac/cbe2c/4.jpg

HealthMatch personalizes product experiences with Dovetail insights

Last updated: 14 December 2023
Created: 21 March 2023
Search Title:

HealthMatch - Customers

Search Description:

Dovetail enables HealthMatch to get closer to their customers and empowers the team to show rather than talk about research data to make better product decision

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Internal Links
labelurlpatched url
HIPAA readyhttps://dovetailapp.com/blog/health-is-wealth-were-hipaa-ready/
Enterprise pagehttps://dovetailapp.com/enterprise
contacting our teamhttps://dovetailapp.com/help/contact/form/?type=ENTERPRISE_SALES

Sonder scaled Dovetail fast across every Product Manager, Designer, and Researcher

Last updated: 14 December 2023
Created: 21 March 2023
Search Title:

Sonder - Customers

Search Description:

Sonder is scaling-up fast and using research to achieve its vision of enabling global access to on-demand and personalized safety, medical and mental health sup

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Internal Links
labelurlpatched url
Dovetail’s educational video contenthttps://www.youtube.com/@HiDovetail/videos

Zoco Design builds trust and legitimacy with traceable customer insights in Dovetail

Last updated: 14 December 2023
Created: 21 March 2023
Search Title:

ZoCo Design - Customers

Search Description:

Learn how ZoCo Design uses Dovetail to build confidence in their research accuracy and visibility, and bring collaboration into the twenty-first century.

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Internal Links
No internal links

DoubleCheck Research outshines the competition and wins clients using Dovetail

Last updated: 14 December 2023
Created: 21 March 2023
Search Title:

DoubleCheck Research - Customers

Search Description:

The team at this win/loss analysis provider use Dovetail to help their clients better understand why they win some deals and lose others.

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Internal Links
labelurlpatched url
Ryan Sorleyhttps://www.linkedin.com/in/ryansorley/

SafetyCulture puts the customer at the heart of decision with Dovetail

Last updated: 14 December 2023
Created: 21 March 2023
Search Title:

SafetyCulture - Customers

Search Description:

Dovetail helps the product team at this global tech company to stay true to their value of holding the customer at the heart of everything they do.

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Internal Links
labelurlpatched url
iAuditorhttps://safetyculture.com/iauditor/
EdApphttps://www.edapp.com/
the four valueshttps://safetyculture.com/about/
Manoj Verghesehttps://www.linkedin.com/in/manojverghese/
Luke Anearhttps://www.linkedin.com/in/luke-anear-9b331835/
Jules Lipmanhttps://www.linkedin.com/in/juleslipman/
Matt Hindshttps://www.linkedin.com/in/hindsmatt/
Natasha Wolfhttps://www.linkedin.com/in/natasha-wolf/
Divya Konnurhttps://www.linkedin.com/in/divyakonnur/
Manoj Verghesehttps://www.linkedin.com/in/manojverghese/
Ria Chanhttps://www.linkedin.com/in/riachan/
Waleed Usmanhttps://www.linkedin.com/in/waleedusman/
Divya Konnurhttps://www.linkedin.com/in/divyakonnur/

Atlassian champions the customer at a global scale with Dovetail

Last updated: 14 December 2023
Created: 21 March 2023
Search Title:

Atlassian - Customers

Search Description:

Atlassian’s world-class research teams set the standard when it comes to customer closeness. Here’s how Dovetail helps.

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Internal Links
labelurlpatched url
highlightinghttps://dovetailapp.com/blog/highlights-table/
tagginghttps://dovetailapp.com/blog/three-features-quick-accurate-tagging/
insightshttps://dovetailapp.com/blog/research-findings-insights/
Maze’s Trends to Watch Research report in 2023https://maze.co/resources/continuous-research-report/#continuous-research-practice

Kickstarter ignites action with viral customer insights in Dovetail

Last updated: 14 December 2023
Created: 21 March 2023
Search Title:

Kickstarter - Customers

Search Description:

Kickstarter uses Dovetail to centralize their research data, create demand for insights among stakeholders, and create a workflow that elevates the research cra

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Internal Links
No internal links

Hear Me Out translates qualitative data into quantitive insights with Dovetail

Last updated: 14 December 2023
Created: 21 March 2023
Search Title:

Hear Me Out - Customers

Search Description:

This New York-based consultancy uses Dovetail to help its clients make sense of employee feedback and build more sustainable cultures.

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N/A
Internal Links
labelurlpatched url
Ben Jacksonhttps://www.linkedin.com/in/bhjackson/

Mathspace unifies five tools into one, driving efficiency with Dovetail

Last updated: 14 December 2023
Created: 21 March 2023
Search Title:

Mathspace - Customers

Search Description:

Learn how Mathspace uses Dovetail to build confidence in their roadmap, make insights stick, and consolidate data in one tool, not five.

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Internal Links
No internal links

The Honeycomb Works supercharges development and innovation with Dovetail

Last updated: 14 December 2023
Created: 21 March 2023
Search Title:

The Honeycomb Works - Customers

Search Description:

At the Honeycomb Works they’re using Dovetail to break down their own silos and collaborate in the research process to help build cultures of inclusion and inno

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N/A
Internal Links
No internal links

Project44 streamlines data overload with Dovetail’s centralized insights hub

Last updated: 14 December 2023
Created: 21 March 2023
Search Title:

project44 - Customers

Search Description:

Project44 makes supply chains work around the globe. Here’s how Dovetail helps.

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N/A
Internal Links
labelurlpatched url
pull out themes with tagging,https://dovetailapp.com/help/highlight-and-tag-project-content/
insights featurehttps://dovetailapp.com/blog/research-findings-insights/

Dovetail helps Canva empower the world to design, one customer insight at a time

Last updated: 14 December 2023
Created: 21 March 2023
Search Title:

Canva - Customers

Search Description:

The research specialty at this online design and publishing tool uses Dovetail to achieve their mission of empowering the world to design.

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Internal Links
labelurlpatched url
Canvahttps://www.canva.com/
Becky Whitehttps://www.linkedin.com/in/uxbeckywhite/
check out their open roles herehttps://www.canva.com/careers/design/

Eucalyptus uses Dovetail to democratize customer research and shape the future of healthcare

Last updated: 14 December 2023
Created: 21 March 2023
Search Title:

Eucalyptus - Customers

Search Description:

This is how Eucalyptus is using Dovetail to change the future of healthcare.

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Internal Links
labelurlpatched url
insightshttps://dovetailapp.com/blog/research-findings-insights/

Uniqa conducts five times more customer research using Dovetail

Last updated: 15 December 2023
Created: 21 March 2023
Search Title:

Uniqa - Customers

Search Description:

Dovetail helps the Digitalisation & Innovation department drive process forward at Uniqa, one of Europe’s largest insurance providers.

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Internal Links
labelurlpatched url
Lookbackhttps://lookback.io/

How to build your Voice of the Customer

Last updated: 18 March 2023
Created: 17 March 2023
Search Title:

How to build your Voice of the Customer in Dovetail

Search Description:

Create your Voice of the Customer in Dovetail and bring in all your multi-channel, high-volume customer feedback for analysis.

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Internal Links
labelurlpatched url
Zapier integrationhttps://dovetail.com/help/connect-apps-to-dovetail-with-zapier/
morehttps://zapier.com/apps/dovetail/integrations
import any structured data directly from a Csvhttps://dovetail.com/help/import-structured-spreadsheet-data/
Voice of the Customer tag board templatehttps://dt-marketing.dovetailapp.com/templates/tags/3ajICN072XP0mBoFLPCV5E
Dovetail’s integrationshttps://dovetail.com/integrations/

Taking the show on the road: Bringing persona-lity to SXSW

Last updated: 17 March 2023
Created: 17 March 2023
Search Title:

Taking the show on the road: Bringing persona-lity to SXSW

Search Description:

Dovetail went to SXSW 2023 as the sponsor of the Interactive Opening Party.

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N/A
Internal Links
labelurlpatched url
this tagboardhttps://expert-armadillo-3ryv.dovetailapp.com/templates/tags/2Mih4CMiunZLDxXry0TGE9

How to contribute to the Dovetail community

Last updated: 13 March 2023
Created: 5 March 2023
Search Title:

Contribute to the Dovetail community

Search Description:

Join industry leaders and share your templates and tag boards with the Dovetail community.

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Internal Links
labelurlpatched url
Dovetail communityhttp://dovetailapp.com/community
Learn morehttps://dovetail.com/help/community-submissions/#:~:text=would%20any%20other.-,Publish%20your%20project%20template,-Coming%20soon!
Learn morehttps://dovetail.com/help/community-submissions/#:~:text=Coming%20soon!-,Publish%20your%20tag%20board,-Tag%20boards%20can
hello@dovetailapp.commailto:hello@dovetailapp.com
Join our Slack user grouphttps://join.slack.com/t/heydovetail/shared_invite/zt-1pkelo0tt-OQ5IterCKz_JebFP7GMiww
#template-marketplacehttps://heydovetail.slack.com/archives/C02V2U1CN4Q
the Dovetail communityhttp://dovetailapp.com/community

Insights from anywhere: flex your projects with views, layouts, and a customizable sidebar

Last updated: 15 February 2023
Created: 14 February 2023
Search Title:

Insights from anywhere

Search Description:

Flex projects with views, layouts, and a customizable sidebar

Search Image:
N/A
Internal Links
labelurlpatched url
Bring past research into Dovetailhttps://dovetailapp.com/blog/how-to-bring-research-reports-into-dovetail/
Bring your NPS feedback into Dovetailhttps://dovetailapp.com/blog/how-to-analyze-nps-responses/
Affinity map using canvashttps://dovetailapp.com/blog/how-to-affinity-map-using-the-canvas/
create engaging reportshttps://dovetailapp.com/blog/how-to-create-engaging-research-reports/
Be a founding contributorhttps://dovetailapp.com/help/community-submissions/
#template-marketplacehttps://heydovetail.slack.com/archives/C02V2U1CN4Q
Slack user grouphttps://dovetailapp.com/join-the-community/#:~:text=Join%206%2C600%2B%20people%20in%20our%20user%20group

What Dovetail does and does not do

Last updated: 27 January 2023
Created: 24 January 2023
Search Title:

What Dovetail does and does not do

Search Description:

In order to achieve our mission, we’re focusing most of our effort on the middle of the research journey—analyze, synthesize, summarize, and share.

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Internal Links
labelurlpatched url
Confluencehttps://atlassian.com/software/confluence/
Notionhttps://notion.so/
Google Docshttps://google.com/docs/about/
Calendlyhttps://calendly.com/
User Interviewshttps://userinterviews.com/
Askablehttps://askable.com/
Consent Kithttps://consentkit.com/
Zoomhttps://zoom.us/
Google Meethttps://apps.google.com/meet/
Microsoft Teamshttps://microsoft.com/microsoft-teams/group-chat-software/
UserTestinghttps://usertesting.com/
Mazehttps://maze.com/
Lookbackhttps://lookback.com/
Optimal Workshophttps://optimalworkshop.com/
Typeformhttps://typeform.com/
Sprighttps://sprig.com/
SurveyMonkeyhttps://surveymonkey.com/
Qualtricshttps://qualtrics.com/
Google Formshttps://google.com/forms/about/
Fronthttps://front.com/
Zendeskhttps://zendesk.com/
ServiceNowhttps://servicenow.com/
Jira Service Managementhttps://atlassian.com/software/jira/service-management/
Delightedhttps://delighted.com/
AskNicelyhttps://asknicely.com/
Medalliahttps://medallia.com/
Gonghttps://gong.io/
Outreachhttps://outreach.io/
Chorushttps://chorus.ai/

How to bring research reports into Dovetail

Last updated: 19 January 2023
Created: 19 January 2023
Search Title:

How to bring research reports into Dovetail

Search Description:

How to bring research reports into Dovetail

Search Image:
N/A
Internal Links
No internal links

How to import structured spreadsheet data into Dovetail

Last updated: 19 January 2023
Created: 19 January 2023
Search Title:

How to import structured spreadsheet data into Dovetail

Search Description:

How to import structured spreadsheet data into Dovetail

Search Image:
N/A
Internal Links
No internal links

How to integrate Dovetail with Slack

Last updated: 13 January 2023
Created: 18 December 2022
Search Title:

How to integrate Dovetail with Slack

Search Description:

How to integrate Dovetail with Slack: A walkthrough

Search Image:
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Internal Links
No internal links

Speed up your tag game: three features for quick and accurate tagging

Last updated: 19 January 2023
Created: 14 December 2022
Search Title:

Speed up your tag game: new features for efficient tagging

Search Description:

Check out new features including a pop-out tag menu, recent tags and snap to highlight.

Search Image:
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Internal Links
labelurlpatched url
sit togetherhttps://dovetailapp.com/blog/research-fast-reliable-collaborative-analysis/
Slack communityhttps://dovetailapp.com/community/

How to create a custom transcription vocabulary

Last updated: 13 December 2022
Created: 13 December 2022
Search Title:

How to create a custom transcription vocabulary

Search Description:

How to create a custom transcription vocabulary

Search Image:
N/A
Internal Links
No internal links

How to affinity map using the canvas

Last updated: 22 January 2024
Created: 13 December 2022
Search Title:

How to affinity map using the canvas

Search Description:

How to affinity map using the canvas

Search Image:
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Internal Links
labelurlpatched url
researchhttps://dovetail.com/research/
herehttps://dovetailapp.com/help/highlight-and-tag-project-content/

How to create video highlight reels that influence

Last updated: 6 December 2022
Created: 6 December 2022
Search Title:

How to create video highlight reels

Search Description:

How to create video highlight reels

Search Image:
N/A
Internal Links
No internal links

Power up your projects: five new features to make self-service a breeze

Last updated: 19 January 2023
Created: 29 November 2022
Search Title:

Power up your projects: five new features

Search Description:

We’ve released five new features that make projects more powerful and help you focus your stakeholders’ attention on the insights that matter most.

Search Image:
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Internal Links
labelurlpatched url
tweeting ushttps://twitter.com/hidovetail/
joining the discussion in our Slack Community./community/

Dovetail in 2023: visualizing our versatile and efficient product

Last updated: 27 September 2023
Created: 29 November 2022
Search Title:

Dovetail in 2023: our versatile, efficient product

Search Description:

A versatile product for efficient analysis of data from any source, in any format, empowering our customers to produce engaging insights that drive action.

Search Image:
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Internal Links
labelurlpatched url
store, reference, and share files in Dovetail/blog/introducing-files-in-dovetail/
five new ways to slice and dice data/blog/introducing-views-affinity-mapping/
support high volume data/blog/speed-up-analysis/
more file types and customization/blog/power-up-your-projects/
workspace analytics/help/viewing-workspace-analytics/
HIPAA compliant for healthcare customers/blog/health-is-wealth-were-hipaa-ready/
custom video data retention/blog/privacy-without-pain-data-retention-is-here/
dovetailapp.com/changeshttps://dovetailapp.com/changes
a digital magazine for product people/outlier/introducing-outlier/
the top 10 best places to work in Australia/blog/the-secrets-out-were-officially-in-the-top-ten-of-australias-best-workplaces/
dovetailapp.com/customers/customers/
powerful Zapier apphttps://zapier.com/apps/dovetail
our public Slack community workspace/community/

How to build an effective home page for your insights hub

Last updated: 5 December 2022
Created: 28 November 2022
Search Title:

How to build an effective home page for your insights hub

Search Description:

Great homepages are simple and tightly structured.

Search Image:
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Internal Links
No internal links

Quantify the impact of research with analytics

Last updated: 24 November 2022
Created: 24 November 2022
Search Title:

Demonstrate the impact of research with analytics

Search Description:

Demonstrate the impact of research with analytics

Search Image:
N/A
Internal Links
No internal links

Dovetail in the details: 23 product improvements to lift your experience

Last updated: 1 December 2022
Created: 16 November 2022
Search Title:

Dovetail in the details: 23 product improvements

Search Description:

We're here to help you make better products. And it’s important we start in our own backyard by constantly striving to make Dovetail the best it can be.

Search Image:
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Internal Links
labelurlpatched url
tweeting ushttps://twitter.com/hidovetail/
joining the discussion in our Slack Community./community/

How we developed our repository strategy 

Last updated: 15 November 2022
Created: 10 November 2022
Search Title:

How we developed our repository strategy 

Search Description:

Lightricks Research Team Lead Cori Widen provides an inside view into how their team created their repository strategy.

Search Image:
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Internal Links
labelurlpatched url
our repository using Dovetailhttps://dovetailapp.com/plans/collections/
understand stakeholder perspectiveshttps://dovetailapp.com/blog/uncover-stakeholder-perspectives-toward-research/
We tagged everything by topicshttps://dovetailapp.com/blog/global-project-tags-taxonomy-research-repository/
ideas about taxonomyhttps://dovetailapp.com/blog/talking-tagging-taxonomies-bec-sareff-hibbert/
analyzing our interview datahttps://dovetailapp.com/plans/projects/

How to use creative thinking in user research

Last updated: 23 May 2023
Created: 7 November 2022
Search Title:

How to use creative thinking in user research

Search Description:

We look at how questions can be used to unlock creative solutions for user research problems.

Search Image:
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Internal Links
No internal links

Privacy without pain: custom data retention is here

Last updated: 15 November 2022
Created: 31 October 2022
Search Title:

Custom data retention for Dovetail users

Search Description:

Enterprise users get a custom data retention feature that makes it easier to comply with data regulations like the CCPA and GDPR.

Search Image:
N/A
Internal Links
labelurlpatched url
security and privacy/security/
GDPRhttps://gdpr.eu/what-is-gdpr/
CCPAhttps://oag.ca.gov/privacy/ccpa
help centerhttps://dovetailapp.com/help/custom-data-retention/
Contact our Enterprise teamhttps://dovetailapp.com/help/contact/form/?type=ENTERPRISE_SALES
pricing pagehttps://dovetailapp.com/enterprise

Use a job atlas to share your JTBD Research

Last updated: 22 January 2024
Created: 28 October 2022
Search Title:

jobs-to-be-done atlas for sharing insights

Search Description:

A jobs-to-be-done atlas is a great way to visualize your JTBD outputs, writes research educator Nikki Anderson.

Search Image:
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Internal Links
labelurlpatched url
Jobs to be donehttps://dovetailapp.com/blog/framework-jobs-to-be-done/

New features to speed up analysis when customer feedback feels like a firehose

Last updated: 21 March 2023
Created: 18 October 2022
Search Title:

Speed up analysis of high-volume customer feedback

Search Description:

Customer feedback can be a blessing and a burden. Introducing Dovetail for high volumes of feedback.

Search Image:
N/A
Internal Links
labelurlpatched url
our integration with Zapier/help/connect-apps-to-dovetail-with-zapier/
Learn how/help/import-data-with-a-zapier-action/
Learn howhttps://dovetailapp.com/help/export-data-with-a-zapier-trigger/
creating workspace tagshttps://dovetailapp.com/help/tag-across-projects-with-workspace-tags/
edit fields in bulkhttps://dovetailapp.com/help/add-structured-data-with-fields/#:~:text=their%20display%20order.-,Create%20and%20update%20field%20data%20in%20bulk,-You%20can%20update
Tweeting ushttps://twitter.com/hidovetail?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor
joining the discussion in our Slack Community.https://dovetailapp.com/community/#slack

Getting started with Jobs to be Done

Last updated: 31 October 2022
Created: 7 October 2022
Search Title:

Jobs to be done guide for user researchers

Search Description:

Research educator Nikki Anderson provides a detailed and down-to-earth kickstarter guide for jobs-to-be-done.

Search Image:
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Internal Links
labelurlpatched url
Jobs to be Done Playbookhttps://rosenfeldmedia.com/books/jobs-to-be-done-book/

How to create engaging research reports

Last updated: 28 February 2023
Created: 6 October 2022
Search Title:

How to create engaging research reports

Search Description:

Gather findings across projects to create visually stunning, collaborative, well-sourced, actionable reports.

Search Image:
N/A
Internal Links
No internal links

How to collaborate on reports

Last updated: 28 February 2023
Created: 6 October 2022
Search Title:

How to share and collaborate on research reports

Search Description:

Bring in stakeholders from across your organization into Dovetail to enhance the impact of your research. Create evidence-rich reports and start sharing them.

Search Image:
N/A
Internal Links
No internal links

How to measure the impact of your reports

Last updated: 28 February 2023
Created: 6 October 2022
Search Title:

How to measure the impact of research reports in Dovetail

Search Description:

Prove the value of your research reports with these handy features for measuring your impact, including read receipts and inline comments.

Search Image:
N/A
Internal Links
No internal links

What to do before building your research repository

Last updated: 10 October 2022
Created: 6 October 2022
Search Title:

N/A

Search Description:

Before building your research repository, you’ll want to map out current customer knowledge, decide which data to include, and pitch the repository to your organization.

Search Image:
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Internal Links
labelurlpatched url
research repositories for tracking UX research and growing your ResearchOpshttps://www.nngroup.com/articles/research-repositories/
this end-to-end article about how a research repository can solve your organization’s research problems on our bloghttps://dovetailapp.com/blog/user-ux-research-repository/
Miriam Mansohttps://www.linkedin.com/in/myriammansoizquierdo/
this article on creating a research repository with Dovetailhttps://liferay.design/articles/2021/creating-a-research-repository-with-dovetail/
why we built a UX research insights repository by Gitlabhttps://about.gitlab.com/blog/2019/07/10/building-a-ux-research-insights-repository/
integrations you can seamlessly connect to Dovetail todayhttps://dovetailapp.com/features/integrations/
Jirahttps://zapier.com/apps/dovetail/integrations/jira-software
Google Drivehttps://dovetailapp.com/features/integrations/
Zoom cloudhttps://dovetailapp.com/features/integrations/
Delightedhttps://zapier.com/apps/dovetail/integrations/delighted
Notionhttps://zapier.com/apps/dovetail/integrations/notion
Dropboxhttps://zapier.com/apps/dovetail/integrations/dropbox
Confluencehttps://zapier.com/apps/dovetail/integrations/confluence-cloud

How to analyze NPS responses

Last updated: 20 July 2023
Created: 6 October 2022
Search Title:

How to analyze NPS responses with Dovetail

Search Description:

Bring your Net Promoter Score (NPS) responses into Dovetail for easy analysis. Apply sentiment analysis and quantify themes with charts

Search Image:
N/A
Internal Links
labelurlpatched url
Zapierhttps://dovetailapp.com/help/connect-apps-to-dovetail-with-zapier/
created fieldshttps://dovetailapp.com/help/add-structured-data-with-fields/
Delightedhttps://help.delighted.com/article/91-can-i-get-my-data-out-of-delighted
Wootrichttp://help.wootric.com/en/articles/979565-how-do-i-export-my-raw-wootric-data
AskNicelyhttps://help.asknice.ly/en/articles/2319523-how-to-download-your-surveys-sent-history
Promoter.iohttps://help.promoter.io/docs/exporting-survey-data
import your exported CSV file into Dovetailhttps://dovetail.com/help/take-notes-and-upload-data/#import-a-csv-spreadsheet
Learn more about sentiment analysishttps://dovetail.com/help/highlight-and-tag-project-content/#sentiment-analysis
workspace fields and tagshttps://dovetailapp.com/help/tag-across-projects-with-workspace-tags/
insights featurehttps://dovetailapp.com/help/summarize-and-present-insights/

Five ways we reinforce our product-led growth model at Dovetail

Last updated: 8 February 2023
Created: 16 September 2022
Search Title:

Five ways we reinforce our product-led growth model

Search Description:

While the foundation underpinning product-led growth is well understood, we’ve also sought out unique ways that build upon those principles. Here's 5 ways we do

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Internal Links
labelurlpatched url
Product-Led Growth (’PLG’)https://openviewpartners.com/product-led-growth/
consumerization of enterprise softwarehttps://www.forbes.com/sites/darianshirazi/2013/05/08/the-consumerization-of-enterprise-software/?sh=14e5da8b2549
The decision-making criteria of the end user is now based on personal productivity—will this product actually help me day-to-day?https://openviewpartners.com/blog/what-is-product-led-growth/
five company valueshttps://dovetailapp.com/company/
a section on our help centerhttps://dovetailapp.com/help/categories/purchasing-and-billing/
Figma gets ithttps://review.firstround.com/the-5-phases-of-figmas-community-led-growth-from-stealth-to-enterprise
public roadmaphttps://dovetailapp.com/roadmap/
security documentation onlinehttps://dovetailapp.com/help/categories/security/
When we set out to build a company, our first long-term goal was to build a product that had an NPS of 100.https://dovetailapp.com/blog/our-new-company-purpose-improve-the-quality-of-every-thing/
publicly available security documentation and certificationshttps://dovetailapp.com/help/categories/security/#compliance

Talking tagging taxonomies with Laura Mata

Last updated: 1 November 2022
Created: 12 September 2022
Search Title:

Talking tagging taxonomies with Laura Mata

Search Description:

Laura Mata, Lead Design Researcher at Designit, talks about her approach to tagging and taxonomies within Dovetail.

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Internal Links
labelurlpatched url
Designithttps://www.designit.com/
Dovetail’s Slack communityhttps://dovetailapp.com/community/

Talking tagging taxonomies with Caitlin McCurrie

Last updated: 1 November 2022
Created: 12 September 2022
Search Title:

Talking tagging taxonomies with Caitlin McCurrie (Atlassian)

Search Description:

Caitlin McCurrie, Lead Researcher at Atlassian, talks about her approach to tagging and taxonomies when using Dovetail.

Search Image:
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Internal Links
labelurlpatched url
latent variablehttps://methods.sagepub.com/reference/encyc-of-research-design/n213.xml#:~:text=A%20latent%20variable%20is%20a,in%20research%20are%20latent%20variables.&text=Because%20measurement%20error%20is%20by,captured%20in%20the%20latent%20variable.
the tag feature in Dovetailhttps://dovetailapp.com/help/highlight-and-tag-project-content/
Dovetail’s Slack communityhttps://dovetailapp.com/community/

Talking tagging taxonomies with Jules Lipman

Last updated: 2 August 2023
Created: 12 September 2022
Search Title:

Talking tagging taxonomies with Jules Lipman

Search Description:

Jules Lipman, Product Designer at SafetyCulture, talks about her approach to tagging and taxonomies when using Dovetail.

Search Image:
Internal Links
labelurlpatched url
SafetyCulturehttps://safetyculture.com/
upload the video, get the transcript/help/transcribe-video-and-audio/
projects/help/an-overview-of-projects/
workspace tags/help/tag-across-projects-with-workspace-tags/
Fields/help/add-structured-data-with-fields/
Dovetail’s Slack community/community/#slack

Talking tagging taxonomies with a live panel

Last updated: 1 November 2022
Created: 12 September 2022
Search Title:

Watch: Dovetail panel on tagging taxonomies

Search Description:

Watch a community panel of researchers from companies including Atlassian tackle the topic of tagging taxonomies.

Search Image:
Internal Links
labelurlpatched url
Katherine Agnew, Senior UX Researcher at Gartnerhttps://www.linkedin.com/in/katherine-agnew/
Mark Fishman, User Researcher at Whiskhttps://www.linkedin.com/in/markfishmanresearch/
Melanie Mauller, UX Researcher at Vertex Inc.https://www.linkedin.com/in/melaniemauller/
Samaher Ramzan, UX Researcher at 1Passwordhttps://www.linkedin.com/in/samaher/
Caitlin McCurrie, Ph.D., Lead Researcher at Atlassianhttps://www.linkedin.com/in/chmccurrie/
Joyce Lee, Senior Researcher at Atlassianhttps://www.linkedin.com/in/joyceslee/
Bec Sareff-Hibbert, User Researcher at Atlassianhttps://www.linkedin.com/in/rebeccasareff/
Dovetail Slack communityhttps://dovetailapp.com/community/

How to triangulate data from multiple sources in user research

Last updated: 19 January 2023
Created: 12 September 2022
Search Title:

How to triangulate data from sources in user research

Search Description:

Learn about triangulating data in user research to enhance the validity of studies and reduce risky decision-making. When to use triangulation + gather data

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Internal Links
labelurlpatched url
Mixed methods approachhttps://dovetailapp.com/blog/mixed-methods-research/

How to choose the right research methods for your discovery process

Last updated: 19 January 2023
Created: 12 September 2022
Search Title:

Choosing research methods for your discovery process

Search Description:

Product coach Robin Zaragoza breaks down an important framework for deciding which research methods to apply to different stages and forms of discovery.

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Internal Links
labelurlpatched url
this frameworkhttps://productcraft.com/best-practices/a-tried-and-true-framework-for-prioritizing-user-research/?utm_content=205073924&utm_medium=social&utm_source=linkedin&hss_channel=lis-lg-pm9wYwp
types of researchhttps://dovetailapp.com/blog/qualitative-research-methods-techniques/
user researchhttps://dovetailapp.com/
make sure to keep both a summary and transcript or recording of the interviewhttps://dovetailapp.com/products/markup
Diary or camera studieshttps://dovetailapp.com/blog/user-research-diary-study/
The Product Refineryhttp://theproductrefinery.com/
product coachinghttps://www.theproductrefinery.com/articles/what-is-product-coaching

How to write an unbiased and conversation-starting discussion guide

Last updated: 6 July 2023
Created: 12 September 2022
Search Title:

Writing an unbiased & conversation-starting discussion guide

Search Description:

Use the TEDW acronym to create open-ended and unbiased questions for one-on-one interview sessions. Improve research by getting participants to tell stories

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Internal Links
labelurlpatched url
insightshttps://dscout.com/people-nerds/writing-user-insights
highly actionable recommendationshttps://dovetailapp.com/blog/research-report-recommendations-examples/
answerable research questionshttps://dovetail.com/research/research-questions/
market researchhttps://dscout.com/people-nerds/intersection-market-user-research
product-market fithttps://dovetailapp.com/blog/product-market-fit-ux-research/

How to use mixed media to level-up your UX research reports

Last updated: 24 April 2023
Created: 12 September 2022
Search Title:

How to use mixed media to level-up your UX research reports

Search Description:

Research educator Nikki Anderson covers what types of media to use in reports and how to use them for maximum impact. Includes infographic templates.

Search Image:
Internal Links
labelurlpatched url
Canva templateshttps://www.canva.com/design/DAEE2yiVH0Q/4k5SHVab6BtO-8JR-Z_UlQ/view?utm_content=DAEE2yiVH0Q&utm_campaign=designshare&utm_medium=link&utm_source=sharebutton&mode=preview

Creating WeWork’s Polaris research repository in Dovetail

Last updated: 10 October 2022
Created: 12 September 2022
Search Title:

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Search Description:

Tomer Sharon and his team had built an in-house research repository to help WeWork make better decisions informed by UX research.

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Internal Links
labelurlpatched url
Tomer Sharonhttps://www.linkedin.com/in/tomersharon/
WeWorkhttps://wework.com/
Democratizing UXhttps://medium.com/@tsharon/democratizing-ux-670b95fbc07f
research repository/blog/user-ux-research-repository/
Leading Experience 2017 conferencehttp://www.lxconference.com/
free trial of Dovetailhttps://dovetailapp.com/auth/signup/

UXR Maturity: move to a more advanced level in your org

Last updated: 30 May 2023
Created: 9 September 2022
Search Title:

UXR Maturity: move to a more advanced level in your org

Search Description:

Research educator Nikki Anderson talks through UXR Maturity models and how to best use them to assess and improve you org’s research maturity.

Search Image:
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Internal Links
labelurlpatched url
what you need to do as a user researcherhttps://dovetail.com/ux/ux-researcher/
GetYourGuidehttps://inside.getyourguide.com/blog/2018/1/17/10-learnings-on-maturing-ux
Nasdaqhttp://vitor.io/evangelizing-user-research-enterprise

Research repository: solving your organization’s research problems

Last updated: 15 August 2023
Created: 9 September 2022
Search Title:

Research repository: solving your organization’s problems

Search Description:

Research repositories try to solve for user research being siloed within departments, the same research being repeated, and research reports going unread.

Search Image:
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Internal Links
labelurlpatched url
morehttps://dovetailapp.com/customers/
great research repository solutionhttps://dovetail.com/solution/ux-research-repository/
Net Promoter Score/blog/net-promoter-score-nps/
Sherif Mansourhttps://www.linkedin.com/in/sherifmansour/
Atlassianhttps://atlassian.com/
Jirahttps://www.atlassian.com/software/jira
Confluencehttps://www.atlassian.com/software/confluence
build a shared understandinghttps://dovetailapp.com/blog/interview-atlassian-sherif-mansour/
Jakob Nielsenhttps://en.wikipedia.org/wiki/Jakob_Nielsen_(usability_consultant)
Nielsen Norman Grouphttps://www.nngroup.com/
Archiving Usability Reportshttps://www.nngroup.com/articles/archiving-usability-reports/
empowers stakeholdershttps://dovetailapp.com/blog/a-stakeholders-perspective-on-engaging-in-research/
fosters a culture of researchhttps://dovetailapp.com/blog/creating-a-research-culture/
NPS/blog/net-promoter-score-nps/
General Data Protection Regulation (GDPR)/blog/gdpr-design-researchers/
governance and operations/blog/what-is-researchops/
Confluencehttps://atlassian.com/software/confluence
Sharepointhttps://products.office.com/sharepoint/
Excelhttps://products.office.com/excel
Airtablehttps://airtable.com/
Jirahttps://atlassian.com/software/jira
Trellohttps://trello.com/
Google Drivehttps://drive.google.com/
Dropboxhttps://dropbox.com/
GitLabhttps://gitlab.com/
Sarah Joneshttps://www.linkedin.com/in/sarah-jones-13b73898/
describes their repositoryhttps://about.gitlab.com/blog/2019/07/10/building-a-ux-research-insights-repository/
issues to document key findingshttps://gitlab.com/gitlab-org/uxr_insights/issues
Dovetailhttps://dovetailapp.com/
Microsofthttps://medium.com/microsoft-design/how-microsofts-human-insights-library-creates-a-living-body-of-knowledge-fff54e53f5ec
WeWorkhttps://medium.com/@tsharon/democratizing-ux-670b95fbc07f
Nasdaqhttps://medium.com/nasdaq-design/organize-all-your-design-research-in-one-place-with-nasdaq-designs-mosaiq-ceccbb77bc38
Human Insights System (HITS)https://medium.com/microsoft-design/how-microsofts-human-insights-library-creates-a-living-body-of-knowledge-fff54e53f5ec
Matt Duignanhttps://www.linkedin.com/in/matthew-duignan-89493932/
Tomer Sharonhttps://dovetailapp.com/blog/contributors/tomer-sharon/
the Polaris research repositoryhttps://dovetailapp.com/blog/polaris-research-repository-dovetail/
Democratising UXhttps://medium.com/@tsharon/democratizing-ux-670b95fbc07f
released as a template on Airtablehttps://airtable.com/universe/expShuhNMi0Oc0xpb/polaris-ux-nuggets
teamhttps://dovetailapp.com/company/about/
Atlassianhttps://atlassian.com/
Canvahttps://canva.com/
Intercomhttps://intercom.com/
Microsofthttps://microsoft.com/
Net Promoter Score/blog/net-promoter-score-nps/
MAXQDAhttps://maxqda.com/
NVivohttps://qsrinternational.com/nvivo/
Dedoosehttps://dedoose.com/
Microsoft’s Human Insights Libraryhttps://medium.com/microsoft-design/how-microsofts-human-insights-library-creates-a-living-body-of-knowledge-fff54e53f5ec
our pricinghttps://dovetailapp.com/pricing/
Intrepid Grouphttps://www.intrepidgroup.travel/
shared with ushttps://dovetailapp.com/customers/intrepid/
allow anyone with an email addresshttps://dovetailapp.com/help/manage-your-workspace/domain-restricted-sign-up/
share your projects and insightshttps://dovetailapp.com/help/faq/share/
GDPRhttps://dovetailapp.com/legal/policies/gdpr/
many other cloud security techniqueshttps://dovetailapp.com/security/
many exciting features plannedhttps://dovetailapp.com/roadmap/
sign up for a free trialhttps://dovetailapp.com/users/sign_up/

How to embrace inclusivity in UX research

Last updated: 10 October 2022
Created: 9 September 2022
Search Title:

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Search Description:

Inclusivity isn’t just a buzzword—it’s good for business. Here are some ways to prioritize inclusivity in your research to help create better results

Search Image:
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Internal Links
labelurlpatched url
Building For Everyonehttps://www.wiley.com/en-us/Building+For+Everyone%3A+Expand+Your+Market+With+Design+Practices+From+Google%27s+Product+Inclusion+Team-p-9781119646228
Writing is Designinghttps://rosenfeldmedia.com/books/writing-is-designing/
American Institute for Researchhttps://www.air.org/system/files/downloads/report/Hidden-Market-Spending-Power-of-People-with-Disabilities-April-2018.pdf
choose your research methodhttps://dovetailapp.com/blog/qualitative-research-methods-techniques/
analyze and share resultshttps://dovetailapp.com/blog/research-fast-reliable-collaborative-analysis/
“Nothing about us without us.”https://www.ucpress.edu/book/9780520224810/nothing-about-us-without-us
study samplehttps://dovetailapp.com/blog/recruiting-participants-user-research/

How to influence leaders and communicate the value of research

Last updated: 31 May 2023
Created: 9 September 2022
Search Title:

Influencing leaders and communicating the value of research

Search Description:

Dovetail's Head of Product puts on his executive cap and provides advice on how to convince leaders of the value of research.

Search Image:
Internal Links
labelurlpatched url
Brian Swifthttps://dovetailapp.com/blog/contributors/brian-swift/
product managementhttps://dovetailapp.com/blog/interview-atlassian-sherif-mansour/
Pareto Principlehttps://en.wikipedia.org/wiki/Pareto_principle
building a culture around researchhttps://dovetailapp.com/blog/creating-a-research-culture/

Predictions for user research in 2021: part one

Last updated: 10 October 2022
Created: 9 September 2022
Search Title:

N/A

Search Description:

Dovetail Co-founder and CEO Benjamin Humphrey and Alec Levin from UXR Collective in Toronto dish out their top predictions for UXR this year.

Search Image:
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Internal Links
labelurlpatched url
Alec Levin, CEO and Co-founder at UXR Collectivehttps://www.linkedin.com/in/aleclevin/
CEO and Co-founder of Dovetailhttps://www.linkedin.com/in/humphreybc/
In the 90s and early 2000shttps://files.eric.ed.gov/fulltext/ED505602.pdf
allowing for high volume transcription tools like Dovetailhttps://dovetailapp.com/features/video-audio-transcription-for-research/
researchers are conducting more remote video interviewshttps://dovetailapp.com/blog/collection-analysis-remote-research/
check out part two of the series herehttp://dvtl.link/clicktoparttwo

The role of synthesis in creating order from research chaos

Last updated: 10 October 2022
Created: 9 September 2022
Search Title:

N/A

Search Description:

How research professionals navigate raw qualitative data and use the power of synthesis to identify valuable insights that motivate action.

Search Image:
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Internal Links
labelurlpatched url
what makes a good research insight greathttps://www.uxmatters.com/mt/archives/2017/06/what-makes-a-good-research-insight-great.php
‘Quantitative’ data/blog/qualitative-quantitative-research/
‘Qualitative data’/blog/qualitative-quantitative-research/
research repositories/blog/user-ux-research-repository//
most common challengeshttps://www.nngroup.com/articles/thematic-analysis/
matches to the closest kindred patternhttps://www.psychologytoday.com/us/articles/200705/gut-almighty
both fact and feelinghttps://blog.theteamw.com/2016/07/08/the-next-100-things-you-need-to-know-about-people-118-memories-are-unreliable/

How to run a user research diary study with participants

Last updated: 1 November 2022
Created: 9 September 2022
Search Title:

How to run a user research diary study with participants

Search Description:

While diary studies do require more time and effort than other research methods, they yield invaluable information about real-life behaviors and experiences.

Search Image:
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Internal Links
labelurlpatched url
Erika Hallhttps://muledesign.com/speaking/erika-hall
On Surveyshttps://medium.com/research-things/on-surveys-5a73dda5e9a0
https://dovetailapp.com/static/5aeb997f0b6c34b52f434236b3da88c1/cbe2c/pencils.jpg

Our list of qualitative research methods and techniques

Last updated: 10 October 2022
Created: 9 September 2022
Search Title:

N/A

Search Description:

Explaining a range of qualitative research methods and guideline to incorporate each one into your qualitative research project.

Search Image:
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Internal Links
labelurlpatched url
Card sortinghttps://www.usability.gov/how-to-and-tools/methods/card-sorting.html
information architecturehttps://en.wikipedia.org/wiki/Information_architecture
OptimalSorthttps://www.optimalworkshop.com/optimalsort
case studyhttps://en.wikipedia.org/wiki/Case_study
Calendlyhttps://calendly.com/
Dovetailhttps://dovetailapp.com/
Co-designhttps://en.wikipedia.org/wiki/Participatory_design
Calendlyhttps://calendly.com/
Dovetailhttps://dovetailapp.com/
competitor analysishttps://en.wikipedia.org/wiki/Competitor_analysis
Google Searchhttps://google.com/
Dovetailhttps://dovetailapp.com/
contextual inquiryhttps://en.wikipedia.org/wiki/Contextual_inquiry
Calendlyhttps://calendly.com/
Dovetailhttps://dovetailapp.com/
Focus groupshttps://en.wikipedia.org/wiki/Focus_group
observer biashttps://en.wikipedia.org/wiki/Observer-expectancy_effect
groupthinkhttps://en.wikipedia.org/wiki/Groupthink
Calendlyhttps://calendly.com/
Dovetailhttps://dovetailapp.com/
Grounded theoryhttps://en.wikipedia.org/wiki/Grounded_theory
personahttps://www.usability.gov/how-to-and-tools/methods/personas.html
Dovetailhttps://dovetailapp.com/
structured interviewshttps://en.wikipedia.org/wiki/Structured_interview
Calendlyhttps://calendly.com/
Dovetailhttps://dovetailapp.com/
surveyhttps://en.wikipedia.org/wiki/Survey_(human_research)
Typeformhttps://typeform.com/
Dovetailhttps://dovetailapp.com/
Unstructured interviewshttps://en.wikipedia.org/wiki/Unstructured_interview
Calendlyhttps://calendly.com/
Dovetailhttps://dovetailapp.com/
Usability testinghttps://en.wikipedia.org/wiki/Usability_testing
Calendlyhttps://calendly.com/
Lookbackhttps://lookback.io/
Dovetailhttps://dovetailapp.com/
InVisionhttps://www.invisionapp.com/
Sketchhttps://sketchapp.com/

Collaborative analysis: A better way of involving stakeholders in research

Last updated: 1 November 2022
Created: 9 September 2022
Search Title:

Involve stakeholders in research with collaborative analysis

Search Description:

Lucy Denton (Atlassian, Dovetail) shares methods for analyzing and synthesizing research data as a team.

Search Image:
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Internal Links
labelurlpatched url
Advancing Research 2020https://rosenfeldmedia.com/advancing-research-2020/
Lucy Dentonhttps://www.linkedin.com/in/lucy-denton-4b6b8059/
Atlassianhttps://www.atlassian.com/
this blog/blog/research-repositories-10-minutes/
Benjaminhttps://www.linkedin.com/in/humphreybc/
UX Australiahttp://www.uxaustralia.com.au/
Slack communityhttps://dovetailapp.com/community/

Research collection and analysis when everyone’s remote

Last updated: 10 October 2022
Created: 9 September 2022
Search Title:

N/A

Search Description:

Remote user research and the valuable insights needed to create better customer experiences with tight budgets, time constraints, or need to bridge distances.

Search Image:
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Internal Links
labelurlpatched url
remote collaborationhttps://www.process.st/virtual-team/
James Vinhhttps://www.linkedin.com/in/james-vinh/
SDXDhttps://www.sdxd.org/
Remote participants can be more focused and honest in their feedbackhttps://www.uxbooth.com/articles/hidden-benefits-remote-research/
Conducting research remotely can make people share more informationhttps://www.researchgate.net/profile/Yu_Sun_Bin/publication/51750501_Comparing_Online_and_Offline_Self-Disclosure_A_Systematic_Review/links/0fcfd506a4f4bd71ae000000/Comparing-Online-and-Offline-Self-Disclosure-A-Systematic-Review.pdf
Caitlin McCurriehttps://www.linkedin.com/in/chmccurrie/
Zoomhttps://zoom.us/
Google Hangoutshttps://hangouts.google.com/
transcribe your interviewhttps://dovetailapp.com/features/video-audio-transcription-for-research/
research repository/blog/user-ux-research-repository/
think-aloud protocolhttps://www.nngroup.com/articles/thinking-aloud-the-1-usability-tool/
Lookbackhttps://lookback.io/
Mazehttps://maze.design/
Google Formshttps://www.google.com/forms/about/
Google Sheetshttps://www.google.com.au/sheets/about/
Indeemohttps://indeemo.com/
dscouthttps://dscout.com/
User Interviewshttps://www.userinterviews.com/
UserZoomhttps://www.userzoom.com/
Caitlin McCurriehttps://www.linkedin.com/in/chmccurrie/
Askablehttps://www.askable.com/product-select
Prolifichttps://www.prolific.co/
collaborative analysis/blog/collaborative-analysis-research-stakeholders/
research repository/blog/user-ux-research-repository/
videos that drive action from your teamhttps://dovetailapp.com/features/video-audio-transcription-for-research/
Lucy Dentonhttps://www.linkedin.com/in/lucy-denton-4b6b8059/
a few methods/blog/collaborative-analysis-research-stakeholders/
Mirohttps://miro.com/templates/affinity-diagram/

New normal: How UXR is shaping the post-COVID-19 future of telehealth

Last updated: 10 October 2022
Created: 9 September 2022
Search Title:

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Search Description:

Telehealth services were rarely used before the COVID-19 global health crisis. Now there has been a huge explosion in users. We look at how UX research will be crucial in defining the future of these vital services.

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Internal Links
labelurlpatched url
Amwell’s 2019 Consumer Surveyhttps://business.amwell.com/2019-consumer-survey-majority-of-consumers-are-willing-to-use-telehealth-but-use-varies-by-age/
more than one billionhttps://www.cnbc.com/2020/04/03/telehealth-visits-could-top-1-billion-in-2020-amid-the-coronavirus-crisis.html
James Vinhhttps://www.linkedin.com/in/james-vinh-1320017/
SDXDhttps://www.meetup.com/s-d-x-d/
McKinseyhttps://www.mckinsey.com/industries/healthcare-systems-and-services/our-insights/telehealth-a-quarter-trillion-dollar-post-covid-19-reality

What is the democratization of user research?

Last updated: 10 October 2022
Created: 9 September 2022
Search Title:

N/A

Search Description:

Democratization of user research is a thorny subject. With the help of Dovetail’s Design Lead Lucy Denton, we unpack what it means and how it could enhance research practice at your org.

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Internal Links
labelurlpatched url
check out his full opinion on the matter herehttps://dovetailapp.com/blog/jared-spool-democratization-research
ResearchOpshttps://dovetailapp.com/blog/what-is-researchops/
research repositoryhttps://dovetailapp.com/features/user-research-repository/
Ben Jomohttps://www.instagram.com/ben.jomo/?hl=en

Usability vs preference—what’s more important?

Last updated: 10 October 2022
Created: 9 September 2022
Search Title:

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Search Description:

Customers will often tell you they prefer one design over another. But is that really what we should be asking?

Search Image:
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Internal Links
labelurlpatched url
there is a hierarchy of needs for usershttps://www.nngroup.com/articles/theory-user-delight/#:~:text=Aarron%20Walter%2C%20in%20his%20book,that%20closely%20mirrors%20Maslow's%20hierarchy.&text=Only%20when%20a%20product%20is,enjoyable%20aspects%20of%20the%20experience.
System Usability Scalehttps://usabilitygeek.com/how-to-use-the-system-usability-scale-sus-to-evaluate-the-usability-of-your-website/
Single-Ease Questionnairehttps://www.nngroup.com/articles/measuring-perceived-usability/
They changed their yellow background to white, and complaints flooded inhttps://articles.uie.com/death_of_relaunch/
bustling community Slack channelhttps://join.slack.com/t/heydovetail/shared_invite/zt-dd1rlss7-SP3HpTTQRUohdjZBqvlEkw

How to conduct user research in an agile environment

Last updated: 10 October 2022
Created: 9 September 2022
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User research educator Nikki Anderson covers the four kinds of research and how to plan so they fit into an Agile framework.

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agilehttps://www.atlassian.com/agile
success criteria/metricshttps://dovetailapp.com/blog/user-research-metrics/
impact x effort matrixhttps://dovetailapp.com/blog/researching-right-thing-versus-researching-thing-right/
Create a research roadmap and backloghttps://dovetailapp.com/blog/five-things-create-strong-research-culture/
Deliver concise reportshttps://dovetailapp.com/blog/how-to-create-a-powerful-research-presentation/
Slack communityhttps://join.slack.com/t/heydovetail/shared_invite/zt-dd1rlss7-SP3HpTTQRUohdjZBqvlEkw
Ben Jomohttps://www.instagram.com/ben.jomo/?hl=en

Dealing with impostor syndrome as a user researcher

Last updated: 30 May 2023
Created: 9 September 2022
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Dealing with impostor syndrome as a user researcher

Search Description:

Learn about imposter syndrome and how it affects user researchers. A personal story of overcoming self-doubt with tips on managing imposter syndrome in research

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ready to jump into becoming a user researcher!https://dovetail.com/ux/ux-researcher/
nervous about presentationshttps://dovetailapp.com/blog/how-to-create-a-powerful-research-presentation/

Participant recruitment 101 with User Interviews’ VP of Product

Last updated: 28 March 2023
Created: 9 September 2022
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Participant recruitment 101 - User Interviews' VP of Product

Search Description:

User Interviews’ Product Veep John-Henry Forster talks through key areas in research participant recruitment.

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Internal Links
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general guidelines to help you find the right person for the jobhttps://dovetailapp.com/blog/research-participants-what-does-good-look-like/
People,https://dovetailapp.com/blog/track-manage-research-participants/
User Interviewshttps://www.userinterviews.com/
John-Henry Forsterhttps://www.linkedin.com/in/jhforster/
five or six peoplehttps://www.nngroup.com/articles/why-you-only-need-to-test-with-5-users/
Slack Channelhttps://join.slack.com/t/heydovetail/shared_invite/zt-dd1rlss7-SP3HpTTQRUohdjZBqvlEkw

Leveling up employee experiences amid the Great Resignation

Last updated: 10 October 2022
Created: 9 September 2022
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With the Great Resignation looming over our economy, President of San Diego Experience Design Professionals James Vinh explains how UX practitioners can help.

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The Great Resignationhttps://www.wired.com/story/great-resignation-misses-the-point/
4.3 million in the UShttps://www.bls.gov/opub/ted/2021/quits-rate-of-2-9-percent-in-august-2021-an-all-time-high.htm
a recent Gartner surveyhttps://www.gartner.com/en/newsroom/press-releases/2021-04-29-gartner-hr-survey-shows-a-quarter-of-australian-emplo
Harvard Business Review https://hbr.org/2021/09/who-is-driving-the-great-resignation
Don Norman and Jakob Nielsen’s definition of User Experiencehttps://www.nngroup.com/articles/definition-user-experience/
US Bureau of Laborhttps://www.bls.gov/news.release/jolts.nr0.htm
Dovetail Slack! https://dovetailapp.com/community/

What is grounded theory? Finding insights in qualitative research

Last updated: 19 January 2023
Created: 9 September 2022
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What is grounded theory? Insights in qualitative research

Search Description:

Research instructor Brennan Martin gives us an in-depth rundown of grounded theory and its application in UX research.

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Glaser and Strausshttps://www.amazon.com/Discovery-Grounded-Theory-Strategies-Qualitative/dp/0202302601
Glaser and Strauss 1967https://www.amazon.com/Discovery-Grounded-Theory-Strategies-Qualitative/dp/0202302601
check out my full course on UX researchhttps://atomicuxresearch.com/
my favorite bookshttps://www.amazon.com/Discovery-Grounded-Theory-Strategies-Qualitative/dp/0202302601/ref=asc_df_0202302601/?tag=hyprod-20&linkCode=df0&hvadid=312407247347&hvpos=&hvnetw=g&hvrand=12897809203569827628&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9011682&hvtargid=pla-466623713183&psc=1
via LinkedInhttps://www.linkedin.com/in/itsbrennan
Brennan Martinhttps://dovetailapp.com/blog/contributors/brennan-martin/

Turn your research insights into actionable recommendations

Last updated: 30 September 2022
Created: 9 September 2022
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Research educator Nikki Anderson provides in-depth examples of how to craft the perfect research recommendation.

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when I used video clipshttps://dovetailapp.com/blog/how-to-use-mixed-media-ux-research-reports/
My reports were more clear and straightforwardhttps://dovetailapp.com/blog/writing-format-ux-research-report/
How Might We statementshttps://dscout.com/people-nerds/how-might-we-statements
running an ideation workshophttps://dscout.com/people-nerds/how-and-why-you-should-run-an-ideation-workshop
people leave a presentation with their minds buzzinghttps://dovetailapp.com/blog/how-to-create-a-powerful-research-presentation/

JDs and interviewing: How to grow a successful UX research team

Last updated: 10 October 2022
Created: 9 September 2022
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Building out research capacity but don’t know where to start? This article covers writing a JD, working with internal stakeholders, and managing the hiring process.

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As I covered last timehttps://dovetailapp.com/blog/how-to-grow-ux-research-team/
a great articlehttps://dovetailapp.com/blog/prepare-uxr-interview-hiring-manager/
other articlehttps://dovetailapp.com/blog/prepare-uxr-interview-hiring-manager/

How to prepare for a UXR interview as a hiring manager

Last updated: 10 October 2022
Created: 9 September 2022
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Research educator Nikki Anderson offers a wealth of advice for hiring managers looking for the perfect candidate. Includes plenty of examples and an interview scorecard template!

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help us assess the candidatehttps://dovetailapp.com/blog/how-to-prepare-for-a-ux-researcher-interview/
the same themes repeatedlyhttps://dovetailapp.com/blog/user-research-affinity-diagramming/
to share insightshttps://dovetailapp.com/blog/share-insights-stick/

People success tips for UX research managers

Last updated: 10 October 2022
Created: 9 September 2022
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Research managers need to be both experts in their craft and dedicated people managers. In this article we cover how to effectively manage UX researchers from the heart.

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 vision and a hiring strategyhttps://dovetailapp.com/blog/how-to-grow-ux-research-team/
 thoughtfully hiring new team membershttps://dovetailapp.com/blog/how-to-grow-ux-research-team-jd-interview/
Lara Hoganhttps://larahogan.me/blog/first-one-on-one-questions/
interview processhttps://dovetailapp.com/blog/how-to-grow-ux-research-team-jd-interview/

Two pivotal human-centered approaches for repository planning

Last updated: 10 October 2022
Created: 9 September 2022
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Establishing basic knowledge management principles and engaging your stakeholders during the planning phase are essential in the success of your research repository.

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research repositoryhttps://dovetailapp.com/blog/user-ux-research-repository/
research culturehttps://dovetailapp.com/blog/five-things-create-strong-research-culture/

The challenges of inheriting a research team

Last updated: 10 October 2022
Created: 9 September 2022
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As a manager you will often find yourself inheriting a pre-existing team. We learn how to tackle this unique challenge with the help of UX research leader Janelle Ward.

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 a vision and hiring strategyhttps://dovetailapp.com/blog/how-to-grow-ux-research-team/

Scaling user research through democratization

Last updated: 10 October 2022
Created: 9 September 2022
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You’re ready to get serious about scaling user research at your organization, but where do you even begin? Follow our step-by-step guide to democratizing research and supercharging your organization’s research capacity

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Internal Links
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Forresterhttps://www.forrester.com/report/The+Six+Steps+For+Justifying+Better+UX/-/E-RES117708
Dr. Susan Weinschenkhttps://www.youtube.com/watch?v=O94kYyzqvTc
Forbeshttps://www.forbes.com/sites/forbestechcouncil/2015/11/19/good-ux-is-good-business-how-to-reap-its-benefits/#23060ef64e51
gain more exposurehttps://dovetailapp.com/blog/research-fast-reliable-collaborative-analysis/
while campaigning for buy-in for researchhttps://dovetailapp.com/blog/how-to-influence-leaders-and-communicate-the-value-of-research/
LinkedInhttps://www.mixed-methods.org/episodes/2017/6/15/research-bento-scaling-through-collaboration-donna-driscoll-kassie-chaney-linkedin
Nerdwallethttps://youtu.be/t6wwkJXh_Ic
Fidelityhttps://youtu.be/BmJ2IfTHMag
Interview, observation, or usability test guideshttps://dovetailapp.com/blog/a-quick-guide-to-running-unmoderated-tests/
Share out slide deckhttps://dovetailapp.com/blog/how-to-create-a-powerful-research-presentation/
Recruiting, scheduling, incentivizing, and debriefing participantshttps://dovetailapp.com/blog/track-manage-research-participants/
the Dovetail Slackhttps://dovetailapp.com/community/

Creating global and project tags for your research repository

Last updated: 30 September 2022
Created: 9 September 2022
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Search Description:

Research educator Nikki Anderson outlines her approach to creating global and project-based tags for a research repository.

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Internal Links
No internal links

Five ways to create a research culture at your organization

Last updated: 30 September 2022
Created: 9 September 2022
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Search Description:

Research educator Nikki Anderson provides guidance on establishing a research culture at your work. Includes templates, tips, and frameworks to build on.

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Internal Links
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track the impact of user researchhttps://dovetailapp.com/blog/user-research-metrics/
streamlined way to receive research requestshttps://dovetailapp.com/blog/streamline-your-user-research-process-in-seven-simple-steps/
intake formhttps://docs.google.com/document/d/10IwzR_zC7sNZj4Js_s49Vgu0k5XE5-M4EsAJqr62cyw/edit?usp=sharing
created a research roadmap, and backloghttps://docs.google.com/spreadsheets/u/2/d/1klndwCXnecj48tbKj5Sd8VgpZpKaiJzKSgC8WoRnwzw/edit

Researching the right thing versus researching the thing right

Last updated: 6 February 2023
Created: 9 September 2022
Search Title:

Researching the right thing vs researching the thing right

Search Description:

Maximize your impact! two simple research question prioritization exercises that ensure you’re answering the highest impact business questions. 

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popularized a distinctionhttps://uxdesign.cc/doing-the-right-things-and-doing-things-right-a-design-researchers-process-model-abd222699bbf
toolinghttps://dovetailapp.com/blog/design-research-tools/
data gatheringhttps://dovetailapp.com/blog/qualitative-research-skills/
social mediahttps://twitter.com/hidovetail
Dovetail Community Slack channelhttps://join.slack.com/t/heydovetail/shared_invite/zt-dd1rlss7-SP3HpTTQRUohdjZBqvlEkw

How to move from qualitative data to actionable insights

Last updated: 23 May 2023
Created: 9 September 2022
Search Title:

How to move from qualitative data to actionable insights

Search Description:

Research educator Nikki Anderson gives us her method for deciding on what a good insight looks like and how to action them for maximum impact.

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Internal Links
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debrief and synthesis sessionshttps://miro.com/miroverse/user-research-debrief-and-synthesis/?social=copy-link
creating an affinity diagramhttps://dovetailapp.com/blog/user-research-affinity-diagramming/
Gamestorminghttps://gamestorming.com/
Trigger cardshttps://www.trytriggers.com/
Board of Innovationhttps://www.boardofinnovation.com/staff_picks/our-favorite-ideation-tools/
HI Toolboxhttps://toolbox.hyperisland.com/
community Slack channelhttps://join.slack.com/t/heydovetail/shared_invite/zt-dd1rlss7-SP3HpTTQRUohdjZBqvlEkw
Ben Jomohttps://www.instagram.com/ben.jomo/?hl=en

Field guide for the time-poor: How to conduct lean and unbiased research

Last updated: 1 November 2022
Created: 9 September 2022
Search Title:

How to conduct lean and unbiased research

Search Description:

Following these steps can help lead to rich and helpful data, leading your team in a better direction without breaking the bank.

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check out the templatehttps://docs.google.com/document/d/19_2S5c-LWhwEk86oMxemgwsYHcm6CG_rwut5TLz0byY/edit?usp=sharing
affinity diagramshttps://dovetailapp.com/blog/user-research-affinity-diagramming/
Ben Jomohttps://www.instagram.com/ben.jomo/?hl=en

Better together: a mixed methods approach to user research

Last updated: 10 October 2022
Created: 9 September 2022
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Research educator Nikki Anderson cover the designs of mixed methods research studies and teaches how qualitative and quantitative data can be used together for maximum impact.

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Internal Links
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quantitative vs qualitative https://dovetailapp.com/blog/qualitative-quantitative-research/
follow-up with a surveyhttps://dovetailapp.com/blog/analyze-open-ended-survey-questions/
prioritize the insightshttps://dovetailapp.com/blog/qualitative-data-actionable-insights/
affinity diagramshttps://dovetailapp.com/blog/user-research-affinity-diagramming/

Five principles for scaling and democratizing product research

Last updated: 19 January 2023
Created: 9 September 2022
Search Title:

Five principles for scaling & democratizing product research

Search Description:

Learn how to scale and democratize product research in your organization, identifying gaps, and empowering stakeholders to conduct research + best practices

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Internal Links
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NNG studyhttps://www.nngroup.com/articles/ux-developer-ratio/
democratizing researchhttps://dovetailapp.com/blog/what-is-the-democratization-of-user-research/
Mazehttps://maze.co/
Behzod Sirjanihttps://www.linkedin.com/in/behzodsirjani/
ADPListhttps://adplist.org/
Hailey Clausenhttps://www.linkedin.com/in/haileyc/
Roberta Dombrowskihttps://www.linkedin.com/in/robertadombrowski/
Edie Caohttps://www.linkedin.com/in/escao/
The Organizational Appetite for Researchhttps://yetanother.studio/blog/the-organizational-appetite-for-research
Behzod Sirjanihttps://www.linkedin.com/in/behzodsirjani/
Hailey Clausenhttps://www.linkedin.com/in/haileyc/
Democratizing product researchhttps://dovetailapp.com/blog/scaling-user-research-through-democratization/
framework for prioritizing user researchhttps://uxdesign.cc/building-a-framework-for-prioritizing-user-research-ed46622ead99
check out the Method in Madness articlehttps://dovetailapp.com/blog/research-method-discovery-product-management/
User Interviewshttps://www.userinterviews.com/
UX researchhttps://dovetailapp.com/
Roberta Dombrowskihttps://www.linkedin.com/in/robertadombrowski/
avoiding leading questionshttps://maze.co/blog/leading-questions-examples/
step-by-step guideshttps://maze.co/guides/
research toolhttps://maze.co/guides/ux-research/ux-research-tools/
streamlining the research processhttps://dovetailapp.com/blog/streamline-your-user-research-process-in-seven-simple-steps/
writing research reportshttps://dovetailapp.com/blog/writing-format-ux-research-report/
Marion Kammererhttps://www.linkedin.com/in/marionkammerer
Joshua Ledermanhttps://www.linkedin.com/in/joshualederman/
Edie Caohttps://www.linkedin.com/in/escao/
Maze x ADPList Playbook: Democratizing Research to Deliver Impact at Scalehttps://maze.co/resources/scaling-research-playbook

How to uncover stakeholder perspectives on research: Part two

Last updated: 6 March 2023
Created: 9 September 2022
Search Title:

How to uncover stakeholder perspective on research: Part two

Search Description:

Research consultant provides expert advice on managing different stakeholders and gives us some concrete strategies to follow for growing UXR maturity

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In my last articlehttps://dovetailapp.com/blog/uncover-stakeholder-perspectives-toward-research/
Power-Interest Matrixhttps://www.nngroup.com/articles/stakeholder-analysis/
in my earlier articlehttps://dovetailapp.com/blog/uncover-stakeholder-perspectives-toward-research/
how to assess UXR maturityhttps://dovetailapp.com/blog/uxr-maturity/
how to create a research culture at your organizationhttps://dovetailapp.com/blog/five-things-create-strong-research-culture/
stakeholders more involved in your research processhttps://dovetailapp.com/blog/how-stakeholder-participation-can-make-ux-research-more-agile/

How UXR leaders approach research in a low UX maturity organization

Last updated: 8 May 2023
Created: 9 September 2022
Search Title:

How UXR leaders approach research in an immature UX space

Search Description:

Challenges of low UX maturity organizations + how to overcome them. Learn how to approach growing UX maturity at organizational, product & researcher levels.

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Corporate UX Maturityhttps://www.nngroup.com/articles/ux-maturity-stages-1-4-original/
six key stageshttps://www.nngroup.com/articles/ux-maturity-model/
emergent stagehttps://www.nngroup.com/articles/ux-maturity-stage-3/
take a quizhttps://forms.nngroup.com/s3/Maturity-Quiz
take an approach we’ve outlinedhttps://dovetailapp.com/blog/uxr-maturity/
four key factorshttps://www.nngroup.com/articles/factors-ux-maturity/
broader management challenges of inheriting research teamshttps://dovetailapp.com/blog/the-challenges-of-inheriting-a-research-team/
create a visionhttps://dovetailapp.com/blog/how-to-grow-ux-research-team/
step in and show themhttps://dovetailapp.com/blog/five-things-create-strong-research-culture/

Five questions to improve your pre-project stakeholder meetings

Last updated: 19 January 2023
Created: 9 September 2022
Search Title:

Five questions to improve your pre-project meetings

Search Description:

Get the full picture! Lightricks Research Team Lead provides a set of nuanced questions to help you go deep on your next pre-project stakeholder meeting

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Internal Links
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Lightrickshttps://www.lightricks.com/
we present the results to the main stakeholdershttps://dovetailapp.com/blog/making-insights-actionable/
if we provide additional deliverableshttps://dovetailapp.com/blog/share-insights-stick/

The Baton Handover: making insights actionable  

Last updated: 10 October 2022
Created: 9 September 2022
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Search Description:

Janelle Ward teaches us how to improve the quality of insights handover by comparing the process to a relay race.

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 many different wayshttps://dovetailapp.com/blog/qualitative-data-actionable-insights/
nuggetshttps://dovetailapp.com/blog/atomic-research/
solution spacehttps://dovetailapp.com/blog/research-report-recommendations-examples/

Six-step framework for a high-performing product strategy

Last updated: 22 January 2024
Created: 9 September 2022
Search Title:

6-step product strategy framework

Search Description:

Wondering how to get key stakeholders on board and develop and launch a new product? You need a product strategy.

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Internal Links
No internal links

Q&A with Matt Duignan from Microsoft’s Human Insight System

Last updated: 10 October 2022
Created: 9 September 2022
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Search Description:

Microsoft's Principal User Research Manager of HITS talks about atomized insights and insight repositories at Rosenfeld Media's Advancing Research 2020.

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Advancing Research 2020https://rosenfeldmedia.com/advancing-research-2020/
Matt Duignanhttps://www.linkedin.com/in/matthew-duignan-89493932/
Dovetailhttps://dovetailapp.com/
Microsoft have done with HITShttps://medium.com/microsoft-design/how-microsofts-human-insights-library-creates-a-living-body-of-knowledge-fff54e53f5ec
atomized insightshttps://medium.com/@tsharon/the-atomic-unit-of-a-research-insight-7bf13ec8fabe
insight repositorieshttps://dovetailapp.com/blog/2020/ux-australia-design-research-2020/
more and more tools (like Dovetail)https://dovetailapp.com/features/user-research-repository/

The characteristics of top ResearchOps practitioners

Last updated: 1 November 2022
Created: 9 September 2022
Search Title:

The 4 qualities you need to excel in ResearchOps

Search Description:

Thinking about a career in ResearchOps? Top specialists are often organized, proactive, user centric, and emotionally intelligent.

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We’ve previously covered the details of how ResearchOps enables efficiency, consistency, and quality at scale.https://dovetailapp.com/blog/what-is-researchops/
community began in March 2018https://researchops.community/about/
Kate Towseyhttps://www.linkedin.com/in/katetowsey/
Googlehttps://design.google/jobs/design-producer/
Facebookhttps://medium.com/facebook-design-program-management
Salesforcehttps://medium.com/salesforce-ux/tagged/designops
eight pillarshttps://medium.com/researchops-community/the-eight-pillars-of-user-research-1bcd2820d75a
Dovetail’s Research Repositoryhttps://dovetailapp.com/features/user-research-repository/
People featurehttps://dovetailapp.com/help/manage-your-participants/
A’verria Maritn, Ph.D, Director at ServiceNowhttps://dovetailapp.com/blog/how-to-tackle-researchops-in-a-rapidly-scaling-organization/
listening like we mean ithttps://dovetailapp.com/blog/ux-research-leader-and-author-of-listen-like-you-mean-it-ximena-vengoechea/
design thinking methods https://www.designkit.org/methods
current articles related to the field of user researchhttps://dovetailapp.com/blog/
Harvard Business Review articlehttps://hbr.org/2017/02/emotional-intelligence-has-12-elements-which-do-you-need-to-work-on
Emotional Intelligence 2.0https://g.co/kgs/1aXocM
Dovetailhttps://dovetailapp.com/community/
ResearchOpshttps://researchops.community

The anatomy of great storytelling with Ben Crothers 

Last updated: 10 October 2022
Created: 9 September 2022
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Search Description:

We speak with Ben Crothers about the ins-and-outs of understanding and telling great stories in business.

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Ben Crothershttp://www.bencrothers.com/
Presto Sketching: The Magic of Simple Drawing for Brilliant Product Thinking and Designhttp://prestosketching.com/index.html
Theory of the Businesshttps://hbr.org/1994/09/the-theory-of-the-business

Top techniques to level up your qualitative research interviews

Last updated: 12 June 2023
Created: 9 September 2022
Search Title:

Top techniques to level up your research interviews

Search Description:

Learn how to do customer interviews like a pro! Whether you're a veteran or a fresher, check out these tips to improve your craft.

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biaseshttps://en.wikipedia.org/wiki/Cognitive_bias
open-ended conversationshttps://uxdesign.cc/why-you-should-always-aim-for-open-ended-conversations-331321cdbd7?sk=80cce43d1a0afffa78c4d7ee4dc13816

How to prepare for a UXR job interview as a candidate

Last updated: 10 October 2022
Created: 9 September 2022
Search Title:

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Search Description:

Looking for that perfect UXR job? Brush up on your interview skills and learn how to nail the process with this article.

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Internal Links
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your research processhttps://dovetailapp.com/blog/streamline-your-user-research-process-in-seven-simple-steps/
I synthesized the data into actionable insightshttps://dovetailapp.com/blog/qualitative-data-actionable-insights/
How does this person synthesizehttps://dovetailapp.com/blog/user-research-affinity-diagramming/
I use a mix of global tags, such as pain points, needs, goals, and project-specific tags related to the research goalshttps://dovetailapp.com/blog/global-project-tags-taxonomy-research-repository/

The best platforms for recruiting user research participants

Last updated: 10 October 2022
Created: 9 September 2022
Search Title:

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Search Description:

We've compiled a list of the best platforms for finding research participants, organizing availability and scheduling, and paying incentives to research participants.

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Internal Links
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tips for recruiting participants for user research/blog/recruiting-participants-user-research
Respondenthttps://respondent.io
Respondenthttps://respondent.io
generative and evaluative research/blog/generative-evaluative-research/
Askablehttps://askable.com
Askablehttps://askable.com
generative and evaluative research/blog/generative-evaluative-research/
get five participants for free for your first bookinghttps://au.askable.com/dovetail
User Interviewshttps://userinterviews.com
User Interviewshttps://userinterviews.com
generative and evaluative research/blog/generative-evaluative-research/
Validatelyhttps://validately.com/
Validatelyhttps://validately.com/
UserZoomhttps://www.userzoom.com/
evaluative research/blog/generative-evaluative-research/

UX Research leader and author of Listen Like You Mean It Ximena Vengoechea

Last updated: 1 November 2022
Created: 9 September 2022
Search Title:

Interview with UX researcher and author, Ximena Vengoechea

Search Description:

Our interview with research leader, writer, artist, and author of Listen Like You Mean It: Reclaiming the Lost Art of True Connection

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labelurlpatched url
Ximena Vengoecheahttps://www.ximenavengoechea.com/
Listen Like You Mean It: Reclaiming the Lost Art of True Connectionhttps://www.amazon.com/gp/product/0593087054/?ie=UTF8&camp=1789&creative=9325&creativeASIN=0593087054&&&
Listen Like You Mean Ithttps://bit.ly/nahskd19

Learn a fast, reliable, and collaborative analysis approach

Last updated: 10 October 2022
Created: 9 September 2022
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Research Lead at Adyen, Katarina Bagherian, talks through her method for collaborative tag creation, analysis, and synthesis using Dovetail.

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research analysis accessible to non-researchershttps://dovetailapp.com/features/collaborative-research-ops/
two brains are generally better than onehttps://dovetailapp.com/blog/collaborative-analysis-research-stakeholders/
finishing twice as fasthttps://dovetailapp.com/blog/how-stakeholder-participation-can-make-ux-research-more-agile/
might have unaligned taxonomy levelshttps://dovetailapp.com/blog/what-we-learned-creating-tagging-taxonomy/
a live collaborative processhttps://dovetailapp.com/blog/a-stakeholders-perspective-on-engaging-in-research/

How stakeholder participation can make UX research more agile

Last updated: 10 October 2022
Created: 9 September 2022
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We look at how simple observation and exposing stakeholders to research processes can help making customer-driven product decisions faster and more agile.

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Internal Links
labelurlpatched url
recently published an articlehttps://dovetailapp.com/blog/a-stakeholders-perspective-on-engaging-in-research/
Lucy Dentonhttps://dovetailapp.com/blog/contributors/lucy-denton/
Brendan Jarvishttps://www.linkedin.com/in/brendanjarvis/?originalSubdomain=nz
The Space InBetweenhttps://thespaceinbetween.co.nz/
Leaders want researchers to have more inputhttps://www.linkedin.com/pulse/growing-demand-ux-researchers-andrew-smith/
Agilehttps://www.atlassian.com/agile
Jared Spool of UIEhttps://www.uie.com/
big advocatehttps://articles.uie.com/user_exposure_hours/
implemented exposure hourshttps://dovetailapp.com/blog/creating-a-research-culture/
Longitudinalhttps://www.nngroup.com/articles/diary-studies/
foundationalhttps://medium.com/facebook-research/getting-started-with-foundational-ux-48dd244b763e

How GDPR has changed the rules for design researchers

Last updated: 10 October 2022
Created: 9 September 2022
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Search Description:

An overview of how GDPR impacts the design research process and how user researchers can protect personal data.

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Internal Links
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General Data Protection Regulationhttps://gdpr-info.eu/
clearly spells outhttps://gdpr-info.eu/issues/fines-penalties/
actively enforcing the regulationhttps://www.enforcementtracker.com/
anyone in the E.U.https://gdpr-info.eu/art-3-gdpr/
official definition of personal datahttps://gdpr-info.eu/art-4-gdpr/
legitimate justificationhttps://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/lawful-basis-for-processing/
about the age of consenthttps://www.betterinternetforkids.eu/en_US/web/portal/practice/awareness/detail?articleId=3017751
rights of the data subjecthttps://gdpr-info.eu/chapter-3/
valid reasonhttps://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-erasure/

Predictions for user research 2021: part two

Last updated: 10 October 2022
Created: 9 September 2022
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Back for round two with Dovetail CEO and Co-founder Benjamin Humphrey and UXR Collective Co-founder and CEO Alec Levin as they weigh in on the major trends in user research in 2021.

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labelurlpatched url
read it nowhttps://dovetailapp.com/blog/predictions-user-research-2021-part-one/
agriculturehttps://irishadvantage.com/high-investments-in-agritech-demonstrate-future-growth-and-impact-of-the-sector/
educationhttps://www.holoniq.com/notes/global-education-technology-market-to-reach-404b-by-2025/
healthhttps://www2.deloitte.com/us/en/insights/industry/health-care/health-tech-investment-trends.html
financehttps://www.mordorintelligence.com/industry-reports/us-fintech-market
have high impacthttps://dovetailapp.com/blog/creating-a-research-culture/
Cambridge Analyticahttps://en.wikipedia.org/wiki/Facebook%E2%80%93Cambridge_Analytica_data_scandal
evermore strict privacy and data protection lawshttps://dovetailapp.com/blog/gdpr-design-researchers/

Rachel Posman's path to UX Ops at Salesforce

Last updated: 6 February 2023
Created: 9 September 2022
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Rachel Posman's path to UX Ops at Salesforce

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Rachel Posman currently leads UX Team Operations for Salesforce’s 300+ person design organization. Learn about her path to UX Ops.

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Internal Links
labelurlpatched url
UC Berkeley’s Haas School of Businesshttps://haas.berkeley.edu/
MBA in Design Strategy (DMBA) program at California College of the Artshttps://portal.cca.edu/learning/academic-programs/design-strategy-mba/
Adaptive Path at Capital Onehttps://medium.com/@adaptivepath/were-making-it-official-we-re-capital-one-ffbd26748328

How Biteable's product team conducts research

Last updated: 1 November 2022
Created: 9 September 2022
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How Biteable's product team conducts research

Search Description:

Dovetail chatted with Niels Oeltjen, a Product Designer at video creation platform Biteable, about its approach to product design and research.

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Internal Links
labelurlpatched url
Niels Oeltjenhttps://www.linkedin.com/in/nielsoeltjen/
Biteablehttps://biteable.com/
James MacGregorhttps://www.linkedin.com/in/james-macgregor-biteable/
Tagginghttps://dovetailapp.com/features/user-research-data-analysis/
Automatic transcriptionshttps://dovetailapp.com/features/video-audio-transcription-for-research/
Commenting and insightshttps://dovetailapp.com/features/collaborative-research-ops/

A guide to running unmoderated usability tests

Last updated: 6 October 2022
Created: 9 September 2022
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This article will help you get from burning questions about your product to sharing actionable insights with your whole team.

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Internal Links
No internal links

Research participants: What does good look like?

Last updated: 10 October 2022
Created: 9 September 2022
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Search Description:

Finding the relevant and right participants to engage in your qualitative research activities is no small feat.

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Internal Links
labelurlpatched url
Eric Lutley/blog/contributors/eric-lutley/
Jess Nichols/blog/contributors/jess-nichols/
the methodology/blog/qualitative-research-methods-techniques/
Nielsen Norman Group suggests testing with five users in discussions with a usability focushttps://www.nngroup.com/articles/why-you-only-need-to-test-with-5-users/
Finding the right participants/blog/recruiting-participants-user-research/

How to tackle ResearchOps in a rapidly scaling organization

Last updated: 10 October 2022
Created: 9 September 2022
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Dovetail spoke with A’verria Martin, Ph.D., Senior Manager of Research Operations, to learn about how she and her team tackle research operations (ResearchOps) in a rapidly scaling organization.

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Internal Links
labelurlpatched url
Forbes’ #1 Most Innovative Companyhttps://www.forbes.com/innovative-companies/#e22fe861d654
James Vinhhttps://www.linkedin.com/in/james-vinh/
SDXDhttps://www.sdxd.org/
A’verria Martin, Ph.D.https://www.linkedin.com/in/averriamartin/
ServiceNowhttps://www.servicenow.com/
ResearchOpshttps://dovetailapp.com/blog/what-is-researchops/
Geriatric Psychiatry Department at UC San Diegohttps://medschool.ucsd.edu/som/psychiatry/research/division-of-geropsychiatry/Pages/default.aspx
Randy Siefferthttps://www.linkedin.com/in/rsieffert/
https://uxdesign.cc/designops-the-questions-youre-probably-asking-yourself-now-fdac491bfe4f
Eight Pillars of ResearchOpshttps://medium.com/researchops-community/the-eight-pillars-of-user-research-1bcd2820d75a
Anjelica (AJ) Mationghttps://www.linkedin.com/in/anjelicamationg/
ServiceNow Product Lab Insider Programhttps://community.servicenowproductlab.com/
Mindticklehttps://www.mindtickle.com/
https://www.hotjar.com/usability-testing/
https://www.nngroup.com/articles/how-to-conduct-a-heuristic-evaluation/
https://www.nngroup.com/articles/service-design-101/
Michelle Munozhttps://www.linkedin.com/in/michelle-munoz-1bb47611/
Forresterhttps://go.forrester.com/blogs/category/user-experience-ux/
Elisa Ewinghttps://www.linkedin.com/in/elisaewing/
research repositoryhttps://dovetailapp.com/blog/user-ux-research-repository/

Tips for having research conversations

Last updated: 10 October 2022
Created: 9 September 2022
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Leverage tested research techniques to maximize the output of conversations and potential for insights.

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Internal Links
labelurlpatched url
five whyshttps://www.playbookux.com/five-whys/
Henry Ford* wanted to innovate beyond faster horseshttps://hbr.org/2011/08/henry-ford-never-said-the-fast?registration=success
Nielsen Norman Group suggests testing with five users in conversations with a usability focushttps://www.nngroup.com/articles/why-you-only-need-to-test-with-5-users/

Interview with Cyber-Duck's UX design team

Last updated: 10 October 2022
Created: 9 September 2022
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Search Description:

Dovetail's Senior UX Designer, Lucy Denton, sat down to chat with Cyber-Duck's UX designers Meera Rao and Vanessa Strydom

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Internal Links
labelurlpatched url
Bank of Englandhttps://www.cyber-duck.co.uk/client-stories/bank-of-england
Sport Englandhttps://www.cyber-duck.co.uk/client-stories/sport-england
Cyber-Duckhttps://cyber-duck.co.uk/
This Girl Canhttps://www.sportengland.org/campaigns-and-our-work/this-girl-can
tree-testinghttps://www.userzoom.com/blog/what-is-tree-testing-and-why-is-it-important-for-your-sites-ux
#StayInWorkOuthttps://www.sportengland.org/jointhemovement
user-centered design processhttps://www.cyber-duck.co.uk/how-we-work/user-experience
Cabinet Officehttps://www.cyber-duck.co.uk/client-stories/cabinet-office
A Book Aparthttps://abookapart.com
Invisible Women by Caroline Criado Perezhttps://www.penguin.com.au/books/invisible-women-9781784706289
Don't Make Me Think by Steve Krughttps://www.amazon.com.au/Dont-Make-Think-Steve-Krug/dp/0321344758
20 Minutes into the Futurehttps://medium.com/20minutesintothefuture/20-minutes-into-the-future-16c2c7334e25

An inside look at design research at Dovetail

Last updated: 10 October 2022
Created: 9 September 2022
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Search Description:

Find out how design and research work at Dovetail.

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Internal Links
labelurlpatched url
grown our team substantiallyhttps://dovetailapp.com/company/about/
bring all research into a single homehttp://www.dovetailapp.com/features/user-research-repository/
generative and foundational researchhttps://dovetailapp.com/blog/generative-evaluative-research/
generative researchhttps://dovetailapp.com/blog/generative-evaluative-research/

Research repositories in 10 minutes

Last updated: 10 October 2022
Created: 9 September 2022
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Search Description:

What a research repository is, what problems they are trying to solve, and some principles to guide decision-making for people who are planning to set one up for their own organization.

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Internal Links
labelurlpatched url
Design Research 2020http://www.uxaustralia.com.au/conferences/design-research-2020
Advancing Research 2020https://rosenfeldmedia.com/advancing-research-2020/
Democratizing UXhttps://medium.com/@tsharon/democratizing-ux-670b95fbc07f
Tomer Sharonhttps://www.linkedin.com/in/tomersharon/
Matt from Microsofthttps://www.linkedin.com/in/matthew-duignan-89493932/
How Microsoft’s human insights library creates a living body of knowledgehttps://medium.com/microsoft-design/how-microsofts-human-insights-library-creates-a-living-body-of-knowledge-fff54e53f5ec
Sarahhttps://www.linkedin.com/in/sarah-jones-13b73898/
‘Why we built a UX Research Insights repository’https://about.gitlab.com/blog/2019/07/10/building-a-ux-research-insights-repository/
Etiennehttps://www.linkedin.com/in/etienne-fang-5a671a4/
‘The Power of Insights: A behind-the-scenes look at the new insights platform at Uber’https://medium.com/uber-design/the-power-of-insights-a-behind-the-scenes-look-at-the-new-insights-platform-at-uber-26f85becc2e6
Rosenfeld Mediahttps://rosenfeldmedia.com/
video conferencehttps://rosenfeldmedia.com/advancing-research-community/archive/videoconference-power-of-insights-why-sharing-is-better-than-silos-with-ubers-insights-platform/
Sherif, a Product Managerhttps://www.linkedin.com/in/sherifmansour
Atlassianhttps://www.atlassian.com/
articlehttps://www.nngroup.com/articles/archiving-usability-reports/
Jakob Nielsenhttps://en.wikipedia.org/wiki/Jakob_Nielsen_(usability_consultant)
Nielsen Norman Grouphttps://www.nngroup.com/
GDPR/blog/gdpr-design-researchers/
California Consumer Privacy Acthttps://en.wikipedia.org/wiki/California_Consumer_Privacy_Act
Benson Low, UX Research Managerhttps://www.linkedin.com/in/bensonlow
REA Grouphttps://www.rea-group.com/

Ten ways to get great product feedback from early customers

Last updated: 6 October 2022
Created: 9 September 2022
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Search Description:

Techniques to get feedback from your users. Talking to your customers and understanding their needs is the most effective way to build a great product.

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Internal Links
labelurlpatched url
Dovetailhttps://dovetailapp.com/
AskNicelyhttps://www.asknicely.com/
Intercomhttps://intercom.com/
Jirahttps://www.atlassian.com/software/jira
issue collectorhttps://confluence.atlassian.com/adminjiracloud/using-the-issue-collector-776636529.html
Front form inboxhttps://help.frontapp.com/t/h429xa/how-to-set-up-a-form-inbox-in-front
Dovetailhttps://dovetailapp.com/
Zapierhttps://zapier.com/
Mixpanelhttps://mixpanel.com/
Vitallyhttps://vitally.io/
Facebook Groupshttps://facebook.com/
Discoursehttps://www.discourse.org/
Twitterhttps://twitter.com/hidovetail
LinkedInhttps://linkedin.com/
public Slack communityhttps://dovetailapp.com/community/
Net Promoter/blog/net-promoter-score-nps
Delightedhttps://delighted.com/
AskNicelyhttps://www.asknicely.com/
Vitallyhttps://vitally.io/
Dovetailhttps://dovetailapp.com/
Start a free trial →https://dovetailapp.com/auth/signup/
Revhttps://rev.com/
Dovetailhttps://dovetailapp.com/
researchers, designers, and product managers as our core usershttps://dovetailapp.com/customers
Sketchhttps://sketchapp.com/

Strategy and vision: how to grow a successful UX research team

Last updated: 8 September 2023
Created: 9 September 2022
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Strategy and vision: growing a successful UX research team

Search Description:

Starting with strategy and vision, research leader Janelle Ward provides some accessible wisdom for research managers looking to build their teams.

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Internal Links
labelurlpatched url
UX research strategyhttps://dovetail.com/ux/ux-research-methods/
to write the job description—the first communication you will have with your future team members—and prepare your interviewing process.https://dovetailapp.com/blog/prepare-uxr-interview-hiring-manager/

Christmas gift ideas for the user researcher in your team

Last updated: 10 October 2022
Created: 9 September 2022
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Search Description:

Struggling to find the perfect Christmas gift for your researcher this year? Here are a few ideas that will surely resonate with the curious folk in your organization.

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Internal Links
No internal links

Mila Kuznetsova, Director of User Research at Houghton Mifflin Harcourt

Last updated: 1 November 2022
Created: 9 September 2022
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Mila Kuznetsova on user research in the education industry

Search Description:

Mila Kuznetsova chatted to Dovetail about how Houghton Mifflin Harcourt approaches user research.

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Internal Links
labelurlpatched url
https://dovetailapp.com/static/c2222e63d543e8e65456006c81d2c28a/490e5/mila.jpg

What is Net Promoter Score (NPS)? – a guide for UX practitioners

Last updated: 19 January 2023
Created: 9 September 2022
Search Title:

What is Net Promoter Score (NPS)? Guide for UX practitioners

Search Description:

The Net Promoter Score (NPS) is a loyalty metric that aims to quantify the likelihood of someone providing a recommendation. Learn the what, why and how of NPS

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Internal Links
labelurlpatched url
Fred Reichheldhttps://en.wikipedia.org/wiki/Fred_Reichheld
Bain & Companyhttps://www.bain.com/
Satmetrixhttps://www.satmetrix.com/
“The One Number You Need to Grow”http://hbr.org/2003/12/the-one-number-you-need-to-grow/ar/1
Delightedhttps://delighted.com/
Wootrichttps://wootric.com/
AskNicelyhttps://www.asknicely.com/nps-software
Promoter.iohttps://promoter.io/
selection biaseshttps://en.wikipedia.org/wiki/Selection_bias
Jared Spoolhttps://articles.uie.com/net-promoter-score-considered-harmful-and-what-ux-professionals-can-do-about-it/
Gerry McGovernhttp://gerrymcgovern.com/measure-customer-use-of-things-not-customer-satisfaction-with-things/
Jared Spoolhttps://articles.uie.com/net-promoter-score-considered-harmful-and-what-ux-professionals-can-do-about-it/
better instrumentshttps://www.nngroup.com/articles/usability-metrics/
the real value is in the follow up questionhttps://articles.uie.com/net-promoter-score-considered-harmful-and-what-ux-professionals-can-do-about-it/
NPS survey tools can be integrated with Dovetailhttps://dovetailapp.com/help/guides/how-to-analyze-nps-responses/
stored within each NPS responsehttps://dovetailapp.com/help/organize-your-data/structured-data-fields
charts in Dovetailhttps://dovetailapp.com/help/guides/how-to-analyze-nps-responses/#quantifying-nps-themes-with-charts
How to analyze NPS responses with Dovetailhttps://dovetailapp.com/help/guides/how-to-analyze-nps-responses/

How Matter approaches research and design

Last updated: 21 March 2023
Created: 9 September 2022
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How Matter approaches research and design

Search Description:

Marc Reisen and Francesca Gabales explain how Matter uses Dovetail to understand qualitative customer feedback.

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Internal Links
labelurlpatched url
Matterhttps://matterapp.com/
Marc Reisenhttps://www.linkedin.com/in/marcreisen/
Francesca Gabaleshttps://www.linkedin.com/in/francescagabales/
Brett Hellmanhttps://www.linkedin.com/in/bretthellman/
NPS/blog/net-promoter-score-nps/
customer qualitative interviewshttps://dovetailapp.com/use-cases/customer-interview-analysis/
Notionhttps://www.notion.so/
Figmahttps://www.figma.com/

Using qualitative research to make an impact

Last updated: 10 October 2022
Created: 9 September 2022
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Search Description:

User Research Leader Jess Nichols and Academy Xi's Eric Lutley sat down to chat about using qualitative research to make an impact.

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Internal Links
labelurlpatched url
Eric Lutley/blog/contributors/eric-lutley/
Jess Nichols/blog/contributors/jess-nichols/
Qualitative research/blog/qualitative-quantitative-research/
Quantitative data/blog/qualitative-quantitative-research/
this article/blog/what-is-a-user-researcher/
Forrester, via Forbes, calculates that $1 invested in UX returns $100https://www.forbes.com/sites/forbestechcouncil/2017/01/23/how-ux-is-transforming-business-whether-you-want-it-to-or-not/#2d5aa97580e6
researchers use many research techniques to maximize the conversations' output/blog/tips-for-having-research-conversations/
an excellent tool for thishttps://dovetailapp.com/features/user-research-data-analysis/
foundational generative work/blog/generative-evaluative-research/
analyze your research data remotely/blog/collection-analysis-remote-research/

How to claim your stake in research

Last updated: 19 January 2023
Created: 9 September 2022
Search Title:

How to claim your stake in research

Search Description:

Get buy-in & budget for research by showing a quick-win outcome, using creative methods, & involving stakeholders in the process. Read on to learn more!

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Internal Links
labelurlpatched url
Eric Lutley/blog/contributors/eric-lutley/
Jess Nichols/blog/contributors/jess-nichols/
evaluative methodology/blog/qualitative-research-methods-techniques/
guide them through the research journey/blog/the-qualitative-research-process-end-to-end/
Marissa Mayerhttps://twitter.com/marissamayer
recruiting participants/blog/the-best-platforms-for-recruiting-user-research-participants/
coaching them to capture meaningful insights/blog/tips-for-having-research-conversations/

What is a user researcher and what do they do?

Last updated: 22 January 2024
Created: 9 September 2022
Search Title:

What is a user researcher and what do they do?

Search Description:

You've discovered the opportunity to work with a researcher; or are looking to move onto a researcher career path – but you're not sure what a researcher does.

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Internal Links
No internal links

The ultimate list of UX and user research podcasts

Last updated: 1 November 2022
Created: 9 September 2022
Search Title:

The best podcasts on UX design and research

Search Description:

A definitive list of the best user experience (UX) and user research podcasts for hours and hours of learning through osmosis.

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Internal Links
labelurlpatched url
Steve Portigalhttps://twitter.com/steveportigal
herehttps://open.spotify.com/show/26yTpSSgqzR58wdlFTEvis?si=FU8B_7sxQluT78PepGecGA
Ellie Kemery,https://www.linkedin.com/in/elliekemery/
Aryel Cianflonehttps://twitter.com/AryelCianflone
herehttps://open.spotify.com/show/3tO5oXP7vKBT55WLaVidpM?si=GmNNzFybQr2dM5U6m5H5FQ
Jeff Veenhttps://twitter.com/veen
herehttps://open.spotify.com/show/2HMGa6BesR174n8NP28VEu?si=5tSm84pmTvKhOD4313Ir8Q
#77: How Likely Are You to Recommend This Podcast to a Friendhttps://www.relay.fm/presentable/77
Erika Hallhttps://muledesign.com/speaking/erika-hall
Jason Oglehttps://twitter.com/jasonogle
herehttps://open.spotify.com/show/3UHIrTqr1Cm3BdxHEciBpi?si=W09IFFNERaC6Nb6bQ4hdaA
Laura Kleinhttps://twitter.com/lauraklein
Kate Rutterhttps://twitter.com/katerutter
herehttps://open.spotify.com/show/4hf2et6iEWhbmlowRKjV7J?si=pzRhQOReQfW1dfWnE8Gmdw
Erin Mayhttps://www.linkedin.com/in/erinhollingsworth/
JH Forsterhttps://www.linkedin.com/in/jhforster/
herehttps://open.spotify.com/show/26btXibgh2cxTo10ey12vj
Sagi Shrieberhttps://twitter.com/sagishrieber
David Tintnerhttps://twitter.com/DMTintner
herehttps://open.spotify.com/show/0NspcqOh73jnw5yOXNoope?si=HrWZcp6GTfGvA4ovWAOo7g
Stephen Gateshttps://twitter.com/sdgates
herehttps://open.spotify.com/show/1lGg6hdIocDUp6oPTfbILD?si=IKwgJR9tQ3q-bPg6Kvpnnw
Jane Portmanhttps://twitter.com/uibreakfast
herehttps://open.spotify.com/show/1mpwVsWRVGB7SfBWqZJbAb?si=_FeXOpptS429b6lAfcoWNg
Aarron Walterhttps://twitter.com/aarron
Eli Wooleryhttps://twitter.com/ewoolery
herehttps://open.spotify.com/show/59RliaMdeDAkEgp9nj1Mkj?si=HPb1fHNsSfe7Sjcoy9UWxQ
Michael Bieruthttps://twitter.com/michaelbierut
Jessica Helfandhttps://twitter.com/jessicahelfand
herehttps://open.spotify.com/show/13AWtP7sNJ13Grdxx7w0el?si=hn8VrzVnQhC0WKyfYWOihw
Chris Dohttps://twitter.com/theChrisDo
herehttps://open.spotify.com/show/5K96ryZCjCmxqMzEotvS8h?si=9pdR_lp5QleX_OaWk73b9g
Roman Marshttps://twitter.com/romanmars
herehttps://open.spotify.com/show/2VRS1IJCTn2Nlkg33ZVfkM?si=GekLlLxJT8G9PMWuy74Fcg
Amy Devershttps://twitter.com/amydevers
Jaime Derringerhttps://twitter.com/jaimederringer
herehttps://open.spotify.com/show/5NuHvE92LqcEUWgPc0Pv4W?si=tUhxKK32RTeQ8xoYNLzGMA
Debbie Millmanhttps://twitter.com/debbiemillman
herehttps://open.spotify.com/show/3bc5zY5jVzs8HjeaEcQl2j?si=BbVwbWQ5SC6AOMdPcUVA_w
Khoi Vinhhttps://twitter.com/khoi
herehttps://open.spotify.com/show/5ykZ7DGfxkdhuCvn3jwP3X?si=VhnjJv_VRTKumDA2ns9MLQ
Fast Company’s 100 Most Creative People in Businesshttps://www.fastcompany.com/most-creative-people/2019
Get in touchhttps://dovetailapp.com/community/

A beginner’s guide to natural language sentiment analysis

Last updated: 30 September 2022
Created: 9 September 2022
Search Title:

N/A

Search Description:

Learn how sentiment analysis works in basic terms and discover a few practical examples of when sentiment analysis is useful or not in this practical guide for beginners.

Search Image:
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Internal Links
labelurlpatched url
Natural Language Processing (NLP)https://en.wikipedia.org/wiki/Natural_language_processing
Machine Learning (ML)https://en.wikipedia.org/wiki/Machine_learning
Dovetailhttps://dovetailapp.com/
Dovetailhttps://dovetailapp.com/
Automatic summarizationhttps://en.wikipedia.org/wiki/Automatic_summarization
Machine translationhttps://en.wikipedia.org/wiki/Machine_translation
Named entity recognition (NER)https://en.wikipedia.org/wiki/Named_entity_recognition
Optical character recognition (OCR)https://en.wikipedia.org/wiki/Optical_character_recognition
Part-of-speech tagginghttps://en.wikipedia.org/wiki/Part-of-speech_tagging
Question answeringhttps://en.wikipedia.org/wiki/Question_answering
Sentence breakinghttps://en.wikipedia.org/wiki/Sentence_boundary_disambiguation
Topic segmentationhttps://en.wikipedia.org/wiki/Topic_segmentation
Amazon Comprehendhttps://aws.amazon.com/comprehend/
Google Cloudhttps://cloud.google.com/natural-language/
Microsoft Azurehttps://azure.microsoft.com/en-au/services/cognitive-services/text-analytics/
Dovetailhttps://dovetailapp.com/

A stakeholder’s perspective on engaging in research

Last updated: 10 October 2022
Created: 9 September 2022
Search Title:

N/A

Search Description:

Dovetail’s Product Design Lead Lucy Denton gives her perspective on how stakeholders can engage with research.

Search Image:
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Internal Links
labelurlpatched url
a research planhttps://dovetailapp.com/blog/qualitative-research-data-analysis-project/
anchoring biashttps://en.wikipedia.org/wiki/Anchoring_(cognitive_bias)
availability biashttps://en.wikipedia.org/wiki/Availability_heuristic

These are the business metrics every user researcher should know

Last updated: 1 November 2022
Created: 9 September 2022
Search Title:

How to measure the ROI of user research

Search Description:

Nikki Anderson shares practical ways you can measure the impact of user research across your team and organization.

Search Image:
Internal Links
labelurlpatched url
check out a template herehttps://docs.google.com/document/u/1/d/19_2S5c-LWhwEk86oMxemgwsYHcm6CG_rwut5TLz0byY/edit

What’s the difference between generative and evaluative research?

Last updated: 19 January 2023
Created: 9 September 2022
Search Title:

The difference between generative and evaluative research

Search Description:

Learn about the differences between generative and evaluative research methods, examples of each, and when to use them for effective customer problem solving

Search Image:
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Internal Links
labelurlpatched url
Revhttps://www.rev.com/transcription
Collabitohttps://www.collabito.com/
Ethosapphttps://www.ethosapp.com/
Muralhttps://mural.co/
Dovetailhttps://dovetailapp.com/
UserTestinghttps://usertesting.com/
Lookbackhttps://lookback.io/
SurveyMonkeyhttps://www.surveymonkey.com/
Hotjarhttps://www.hotjar.com/
Userbrainhttps://userbrain.net/
Dovetailhttps://dovetailapp.com/
when to use which research methodhttps://www.nngroup.com/articles/which-ux-research-methods/

Top 7 user research books for beginners

Last updated: 22 January 2024
Created: 9 September 2022
Search Title:

Top 7 user research books for beginners

Search Description:

Top 7 books to read about user research and design research, from the likes of Steve Portigal, Erika Hall, and Jeff Gothelf.

Search Image:
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Internal Links
labelurlpatched url
Dovetailhttps://dovetailapp.com/
Stephanie Pratthttps://twitter.com/StephanieMPratt
GoCanvashttps://gocanvas.com/
David Hamillhttps://twitter.com/dav_hamill
David Hamillhttps://twitter.com/dav_hamill
Joe Gebbiahttps://twitter.com/jgebbia
Elizabeth Churchillhttps://twitter.com/xeeliz?s=20
Jeffrey Zeldmanhttps://twitter.com/zeldman
Andrew Binstockhttps://twitter.com/platypusguy
Liz Danzicohttps://twitter.com/bobulate
Apple & Bananahttps://www.appleandbanana.org/
Chris Nodderhttps://nodder.com/

How to create a powerful research presentation

Last updated: 10 October 2022
Created: 9 September 2022
Search Title:

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Search Description:

How do you create compelling presentations that wow your colleagues and impress your managers? Read on to find out.

Search Image:
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Internal Links
No internal links

11 common challenges you face as a researcher

Last updated: 22 January 2024
Created: 9 September 2022
Search Title:

11 Common Challenges User Researchers Face

Search Description:

Managing the user research process isn't always straightforward. A researcher shares the common challenges they face within their role.

Search Image:
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Internal Links
labelurlpatched url
generally spikes right before, and right after research executionhttps://dovetail.com/blog/what-is-researchops/
generally average 15-25%https://www.campaignmonitor.com/resources/knowledge-base/what-is-a-good-or-average-email-response-rate-for-email-marketing/https://www.campaignmonitor.com/resources/knowledge-base/what-is-a-good-or-average-email-response-rate-for-email-marketing/

What is ResearchOps?

Last updated: 19 January 2023
Created: 9 September 2022
Search Title:

What is ResearchOps and when to start?

Search Description:

ResearchOps is the process, systems and strategies that support user research teams, it eliminates inefficiencies, democratizes research & socializes insights

Search Image:
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Internal Links
labelurlpatched url
DevOpshttps://atlassian.com/devops
DesignOpshttps://designbetter.co/designops-handbook
SalesOpshttps://blog.hubspot.com/sales/sales-operations
Atlassianhttps://atlassian.com/
Airbnbhttps://airbnb.com/
Deliveroohttps://deliveroo.com/
Microsofthttps://microsoft.com/
Spotifyhttps://spotify.com/
ResearchOps communityhttps://researchops.community/
Kate Towseyhttps://linkedin.com/in/katetowsey
Atlassianhttps://atlassian.com/
ResearchOps communityhttps://researchops.community/
download a PDF version herehttps://static-assets.dovetailapp.com/what-is-researchops-map.pdf
GDPRhttps://gdpr-info.eu/
California Consumer Privacy Acthttps://en.wikipedia.org/wiki/California_Consumer_Privacy_Act
research repository/blog/user-ux-research-repository/
evaluative research methods/blog/generative-evaluative-research/
Lookbackhttps://lookback.io/
Deliveroohttps://deliveroo.com/
Saskia Liebenberghttps://linkedin.com/in/saskialiebenberg
need to operationalize researchhttps://medium.com/deliveroo-design/introducing-research-ops-at-deliveroo-1e4deb141847
Microsofthttps://microsoft.com/
Aaron Fulmerhttps://linkedin.com/in/aaronfulmer
Microsoft’s evolution of ResearchOpshttps://medium.com/researchops-community/from-pain-points-to-empowerment-a-research-ops-evolution-8bf6f05cf99e
Spotifyhttps://spotify.com/
Lucy Walshhttps://linkedin.com/in/lucy-walsh-999b2566
The Evolution of Research Operations at Spotifyhttps://spotify.design/articles/2018-06-01/the-evolution-of-research-operations-at-spotify
this articlehttps://dovetailapp.com/blog/the-characteristics-of-top-researchops-practitioners/

Atomic research: From reports to consumable insights

Last updated: 10 October 2022
Created: 9 September 2022
Search Title:

N/A

Search Description:

Explore atomic research and nuggets with the help of Tomer Sharon. Meaningful insights from user research.

Search Image:
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Internal Links
labelurlpatched url
Developed by the then Head of UX at WeWork, Tomer Sharonhttps://medium.com/@tsharon/the-atomic-unit-of-a-research-insight-7bf13ec8fabe
Foundations of atomic researchhttps://medium.com/@tsharon/foundations-of-atomic-research-a937d5da5fbb
nuggethttps://medium.com/@tsharon/the-atomic-unit-of-a-research-insight-7bf13ec8fabe
qualitative data/blog/qualitative-quantitative-research
video interviewshttps://dovetailapp.com/features/video-audio-transcription-for-research/
research repository/blog/user-ux-research-repository
Continuous researchhttps://medium.com/@tsharon/continuous-user-research-in-11-6-seconds-57c27d1595c5
out our blog post/blog/polaris-research-repository-dovetail/

5 ways to make user research part of your team’s daily life

Last updated: 14 July 2023
Created: 9 September 2022
Search Title:

How to integrate user research into your team's day-to-day

Search Description:

In this article we’ll cover some simple techniques to get more stakeholders and team members participating in user research.

Search Image:
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Internal Links
labelurlpatched url
understand their usershttps://dovetail.com/solution/user-research-platform/
Dovetail's insightshttps://dovetail.com/insights/
aggregating and analyzinghttps://dovetail.com/analysis/
short, sharp insights as a summaryhttps://dovetail.com/insights/
Collaborative tagginghttps://dovetail.com/analysis/

The best design and user research tools for startups

Last updated: 10 October 2022
Created: 9 September 2022
Search Title:

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Search Description:

UX design and research platforms to help you brainstorm, test your ideas, talk to customers, and learn what they want.

Search Image:
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Internal Links
labelurlpatched url
minimum viable product (MVP)https://en.wikipedia.org/wiki/Minimum_viable_product
product/market fithttps://en.wikipedia.org/wiki/Product/market_fit
Typeformhttp://www.typeform.com/
4.5 / 5https://www.g2.com/products/typeform/reviews
Lookbackhttps://lookback.io/
3.7 / 5https://www.capterra.com/p/168425/Lookback/
4.5 / 5https://www.g2.com/products/lookback/reviews
Zapierhttps://zapier.com/
4.7 / 5https://www.capterra.com/p/130182/Zapier/
4.5 / 5https://www.g2.com/products/zapier/reviews
4.7 / 5https://www.capterra.com/p/186596/Notion/
4.4 / 5https://www.g2.com/products/notion-labs-notion/reviews
Milanotehttps://milanote.com/
4.8 / 5https://www.capterra.com/p/165790/Milanote/
4.5 / 5https://www.g2.com/products/milanote/reviews
Slackhttps://slack.com/
4.6 / 5https://www.capterra.com/p/135003/Slack/
4.5 / 5https://www.g2.com/products/slack/reviews
InVisionhttps://www.invisionapp.com/
4.6 / 5https://www.capterra.com/p/145720/InVision/
4.4 / 5https://www.g2.com/products/invision/reviews
UsabilityHubhttps://usabilityhub.com/
4.6 / 5https://www.capterra.com/p/178766/UsabilityHub/
4 / 5https://www.g2.com/products/usability-hub/reviews
Mirohttps://miro.com/
4.8 / 5https://www.capterra.com/p/128955/RealtimeBoard/
4.7 / 5https://www.g2.com/products/miro/reviews
Dovetailhttps://dovetailapp.com/
4.6 / 5https://www.capterra.com/p/174077/Dovetail/

Getting organized with your qualitative research data analysis project

Last updated: 10 October 2022
Created: 9 September 2022
Search Title:

N/A

Search Description:

Examples of how people in the design research community get their user research projects organized and how they keep them that way.

Search Image:
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Internal Links
labelurlpatched url
order from chaos/blog/research-synthesis-creating-order/
regular and frequent touchpointshttps://24ways.org/2016/creating-a-weekly-research-cadence/
Wren Lanierhttps://www.linkedin.com/in/wrenlanier/
high psychological costshttps://www.fastcompany.com/944128/worker-interrupted-cost-task-switching
Dr. Gloria Markhttps://www.linkedin.com/in/gloriamark/
David Travishttps://www.linkedin.com/in/davidtravis/?originalSubdomain=uk
one particular behaviorhttps://www.userfocus.co.uk/articles/the_reflective_user_researcher.html
Alexander Khmelevskyhttps://www.linkedin.com/in/khmelevsky/
design agency Clayhttps://clay.global/
GDPR obligationshttps://dovetailapp.com/blog/2020/gdpr-design-researchers/
research repository/blog/user-ux-research-repository/
Caitria O’Neillhttps://uxdesign.cc/ux-debriefing-methods-c9f971094c58
Jon Kolkohttps://www.linkedin.com/in/jkolko/
are key toolshttp://www.jonkolko.com/writingAbductiveThinking.php
your brain uses more energyhttps://www.scientificamerican.com/article/why-does-the-brain-need-s/
good daily diethttps://www.healthline.com/nutrition/11-brain-foods
good objectiveshttps://uxdesign.cc/elevate-your-research-objectives-745cf9415d5b
mixed-method evaluationshttps://www.nsf.gov/pubs/1997/nsf97153/start.htm

Analysis of design research data begins before we think it does

Last updated: 10 October 2022
Created: 9 September 2022
Search Title:

N/A

Search Description:

The inherent connections between research goals and research outcomes signal that our analysis journey literally begins the instant we create a plan for our research, not after we’ve finished assembling all our data.

Search Image:
N/A
Internal Links
labelurlpatched url
rationale that they use for up-front researchhttps://www.forbes.com/sites/forbesagencycouncil/2017/03/23/the-bottom-line-why-good-ux-design-means-better-business/#44264e782396
Semper Gumbyhttps://www.uxmas.com/2016/semper-gumby-embracing-flexibility-in-user-research/
planning the researchhttps://www.interaction-design.org/literature/article/a-one-page-user-research-plan
hypotheseshttps://www.interaction-design.org/literature/article/user-research-the-importance-of-hypotheses
good practicehttps://www.uxmatters.com/mt/archives/2015/07/analysis-isnt-cool.php
qualityhttp://www.qualitative-research.net/index.php/fqs/article/view/457/974
protocolhttps://www.usability.gov/how-to-and-tools/methods/individual-interviews.html
affinity mapping activitieshttps://www.nngroup.com/articles/affinity-diagram/
data displayshttps://journals.sagepub.com/doi/full/10.1177/160940691301200117
highlighting chunks in a transcription record of the session/blog/research-stories-with-video-highlights

How to write an executive summary people will read

Last updated: 27 June 2023
Created: 9 September 2022
Search Title:

How to write an executive summary people will read

Search Description:

Research educator Nikki Anderson breaks down one of the most essential components of a report—the executive summary.

Search Image:
N/A
Internal Links
labelurlpatched url
research study goalshttps://uxdesign.cc/elevate-your-research-objectives-745cf9415d5b?sk=3ce9f4194a9ebe18d4a799a9bbdc9f8f
Check out our Guideshttps://dovetailapp.com/help/guides/
join us and 3000 other research-obsessed people on Slackhttps://join.slack.com/t/heydovetail/shared_invite/zt-dd1rlss7-SP3HpTTQRUohdjZBqvlEkw

The qualitative research process, end-to-end

Last updated: 8 September 2023
Created: 9 September 2022
Search Title:

The Qualitative Research Process: Step-by-Step Guide

Search Description:

The qualitative research process in just 8 Steps. Learn techniques for collecting and analyzing qualitative data to uncover themes that drive insights.

Search Image:
N/A
Internal Links
labelurlpatched url
customer feedbackhttps://dovetail.com/customer-research/customer-feedback-analysis/
determine the methodologyhttps://dovetail.com/research/mixed-methods-research/
When to Use Which User-Experience Research Methodshttps://www.nngroup.com/articles/which-ux-research-methods/
UX Research Cheat Sheethttps://www.nngroup.com/articles/ux-research-cheat-sheet/
Usability.govhttps://www.usability.gov/
Design Research Kithttps://medium.design/design-research-kit-fed36125a713
see patterns in the findings after five sessionshttps://www.nngroup.com/articles/why-you-only-need-to-test-with-5-users/
look for common themeshttps://dovetail.com/research/thematic-analysis/
Personashttps://dovetail.com/ux/what-is-a-persona/
Journey Maphttps://dovetail.com/ux/journey-map/

Tips for recruiting participants for user research

Last updated: 10 October 2022
Created: 9 September 2022
Search Title:

N/A

Search Description:

Participant recruitment for research involves sourcing eligible candidates, screening them, explaining the study, and keeping them motivated.

Search Image:
N/A
Internal Links
labelurlpatched url
Ethn.iohttps://ethn.io/
large pools of people available for research/blog/the-best-platforms-for-recruiting-user-research-participants/

Building a UXR practice in a thriving organization: how to achieve quick wins

Last updated: 1 November 2022
Created: 9 September 2022
Search Title:

Building a UXR practice in a fast-paced organization

Search Description:

Lightricks Research Team Lead Cori Widen shares the quick wins that led her to success in the first few months of her role.

Search Image:
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Internal Links
labelurlpatched url
Lightrickshttps://www.lightricks.com/
research questionshttps://dovetailapp.com/blog/how-to-write-discussion-guide/
insights and recommendationshttps://dovetailapp.com/blog/research-report-recommendations-examples/
research repositorieshttps://dovetailapp.com/products/playback
Dovetailhttps://dovetailapp.com/
Tagging raw research datahttps://dovetailapp.com/products/markup
sharing insightshttps://dovetailapp.com/blog/share-insights-stick/
initial taxonomyhttps://dovetailapp.com/blog/what-we-learned-creating-tagging-taxonomy/

Diving into research design 101

Last updated: 19 January 2023
Created: 9 September 2022
Search Title:

Diving into research design 101

Search Description:

Learn how to improve user research results by understanding & applying different types of research design: correlational, descriptive, diagnostic, explanatory

Search Image:
N/A
Internal Links
No internal links

How to uncover stakeholder perspectives on research: Part one

Last updated: 16 February 2023
Created: 9 September 2022
Search Title:

How to uncover stakeholder perspectives on research: Pt 1

Search Description:

Learn to communicate research insights to stakeholders effectively. Understand stakeholder views on users & UX research + practices for sharing research value

Search Image:
N/A
Internal Links
labelurlpatched url
Outlierhttps://dovetailapp.com/outlier/
Head of Producthttps://www.linkedin.com/in/brswift?original_referer=https%3A%2F%2Fwww%2Egoogle%2Ecom%2F&originalSubdomain=au
another articlehttps://dovetailapp.com/blog/uxr-maturity/
UXR maturityhttps://dovetailapp.com/blog/uxr-maturity/
looking inwardhttps://dovetailapp.com/blog/how-to-grow-ux-research-team/

How to plan a successful remote mobile usability test (and avoid nightmares)

Last updated: 1 November 2022
Created: 9 September 2022
Search Title:

How to plan a successful remote mobile usability test

Search Description:

Research educator Nikki Anderson walks through the pros, cons, and pitfalls of usability testing.

Search Image:
N/A
Internal Links
labelurlpatched url
well-defined research question and goalshttps://uxdesign.cc/elevate-your-research-objectives-745cf9415d5b
unmoderated testinghttps://dovetailapp.com/blog/a-quick-guide-to-running-unmoderated-tests/
this tablehttps://www.airtable.com/universe/exp7BidtSB73ihAqw/user-research-tool-box?explore=true
screener surveyhttps://uxdesign.cc/seven-steps-to-writing-a-screener-survey-1c75cf19c585

How to create and analyze open-ended survey questions

Last updated: 10 October 2022
Created: 9 September 2022
Search Title:

N/A

Search Description:

This guide contains a detailed overview of how to create and analyze unstructured qualitative data along with a few suggestions on how to get better insights from open-ended survey questions.

Search Image:
Internal Links
No internal links

Talking tagging taxonomies with Bec Sareff-Hibbert

Last updated: 10 October 2022
Created: 9 September 2022
Search Title:

N/A

Search Description:

Atlassian’s Bec Sareff-Hibbert gives us a detailed rundown on how to create the perfect tagging taxonomy.

Search Image:
Internal Links
labelurlpatched url
I use global tags to organize my data but not to analyze ithttps://dovetailapp.com/blog/global-project-tags-taxonomy-research-repository/
confirmation biashttps://www.britannica.com/science/confirmation-bias
community Slack channelhttps://join.slack.com/t/heydovetail/shared_invite/zt-dd1rlss7-SP3HpTTQRUohdjZBqvlEkw

Four pitfalls of establishing a tagging taxonomy as a team of one

Last updated: 10 October 2022
Created: 9 September 2022
Search Title:

N/A

Search Description:

When should you create a taxonomy? How often do you update it? How many tags, and what kind of tags should you use? Avoid these common tagging taxonomy pitfalls with this detailed guide, written by James Vinh.

Search Image:
N/A
Internal Links
labelurlpatched url
ResearchOperations practitionerhttps://dovetailapp.com/blog/the-characteristics-of-top-researchops-practitioners/
Reflexion Healthhttps://www.linkedin.com/company/reflexion-health-inc/
streamline productivityhttps://dovetailapp.com/blog/streamline-your-user-research-process-in-seven-simple-steps/
Creating global and project tags for your research repositoryhttps://dovetailapp.com/blog/global-project-tags-taxonomy-research-repository/
What we learned from creating a tagging taxonomyhttps://dovetailapp.com/blog/what-we-learned-creating-tagging-taxonomy/
Dovetailhttp://dovetailapp.com/
Dovetail Slackhttps://dovetailapp.com/community/

The right way to structure a UX research report

Last updated: 10 October 2022
Created: 9 September 2022
Search Title:

N/A

Search Description:

Research educator Nikki Anderson teaches us the right way to structure a research report. Includes handy tips and templates!

Search Image:
N/A
Internal Links
labelurlpatched url
knowing your audiencehttps://dovetailapp.com/blog/how-to-create-a-powerful-research-presentation/
affinity diagramminghttps://dovetailapp.com/blog/user-research-affinity-diagramming/
sample UX research report template herehttps://view.flodesk.com/pages/61487f63337f1c2aacf521ca
Check out our guide for building beautiful reports herehttps://dovetailapp.com/help/guides/how-to-create-reports-dovetail/

Three unexpected ways a research repository makes your life easier

Last updated: 10 October 2022
Created: 9 September 2022
Search Title:

N/A

Search Description:

How this simple-sounding tool transforms the way you do research. President of San Diego Experience Design Professionals James Vinh writes.

Search Image:
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Internal Links
labelurlpatched url
onehttps://dovetailapp.com/blog/predictions-user-research-2021-part-one/
twohttps://dovetailapp.com/blog/predictions-for-user-research-2021-part-two/
ResearchOpshttps://dovetailapp.com/blog/what-is-researchops/
research repositorieshttps://dovetailapp.com/blog/user-ux-research-repository/
“The Mythical Man-Month”https://www.smashingmagazine.com/2020/01/mythical-man-month/
Dovetail’s research repositoryhttps://dovetailapp.com/
Dovetail’s websitehttps://dovetailapp.com/
Dovetail Slack channelhttps://dovetailapp.com/community/

Streamline your user research process in seven simple steps 

Last updated: 10 October 2022
Created: 9 September 2022
Search Title:

N/A

Search Description:

Become a productivity whiz with these templates and methods for streamlining your research processes.

Search Image:
N/A
Internal Links
labelurlpatched url
this documenthttps://docs.google.com/document/d/10IwzR_zC7sNZj4Js_s49Vgu0k5XE5-M4EsAJqr62cyw/edit?usp=sharing
prioritization templatehttps://docs.google.com/spreadsheets/d/1aYbpBcy6BMtobmcuLaCM8GYmAGYqlbiowI-s57HZNsA/edit?usp=sharing
Recruitment emailshttps://docs.google.com/document/d/1p-5onX1XgjtJuq64wVgFsrA2qk3F7VFn-8hCnumxkZY/edit?usp=sharing
Consent formhttps://docs.google.com/document/d/1BIPXdiLU5GkSsv_SX9MToVNvXp-UwX459X_opSch-Rs/edit?usp=sharing
Research planhttps://docs.google.com/document/d/19_2S5c-LWhwEk86oMxemgwsYHcm6CG_rwut5TLz0byY/edit?usp=sharing

What we learned from creating a tagging taxonomy

Last updated: 30 May 2023
Created: 9 September 2022
Search Title:

What we learned from creating a tagging taxonomy

Search Description:

Tomer Sharon and his team share their insights on creating an effective tagging taxonomy for research.

Search Image:
N/A
Internal Links
labelurlpatched url
Atomic Research/blog/atomic-research/
They also order researchhttps://dovetail.com/market-research/
World Economic Forumhttps://www.weforum.org/
Dovetailhttps://dovetailapp.com/
Plutchik’s Wheel of Emotionshttps://en.wikipedia.org/wiki/Robert_Plutchik

How to synthesize data like a pro through affinity diagramming

Last updated: 1 November 2022
Created: 9 September 2022
Search Title:

How to synthesize data using affinity diagramming

Search Description:

User researcher Nikki Anderson explains how to go from raw data to actionable insights using tags and affinity diagramming.

Search Image:
N/A
Internal Links
labelurlpatched url
affinity diagramhttps://dovetailapp.com/solution/affinity-mapping/

A guide to sharing insights in ways that stick

Last updated: 10 October 2022
Created: 9 September 2022
Search Title:

N/A

Search Description:

Katarina Bagherian from Adyen uses education theory to improve the “stickiness” of insights shared out to the organization.

Search Image:
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Internal Links
labelurlpatched url
Clayton Christensenhttps://claytonchristensen.com/
The Innovator’s Dilemmahttps://www.wired.com/insights/2014/12/understanding-the-innovators-dilemma/
Bringing key stakeholders together for a workshop exercisehttp://dvtl.link/participationlio

How to get honest feedback on your designs

Last updated: 10 October 2022
Created: 9 September 2022
Search Title:

N/A

Search Description:

Research educator Nikki Anderson imparts some valuable professional advice for designers looking to get honest answers from their participants.

Search Image:
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Internal Links
labelurlpatched url
Social desirability biashttps://medium.theuxblog.com/1bit-of-research-8-overcoming-the-social-desirability-bias-in-ux-research-265738789427
build rapport with your participanthttps://dovetailapp.com/blog/qualitative-research-skills/
I always write open-ended questionshttps://dovetailapp.com/blog/qualitative-research-skills/

A brief history of UX design with Donna Spencer

Last updated: 10 October 2022
Created: 9 September 2022
Search Title:

N/A

Search Description:

With the help of local design legend Donna Spencer, we track the rise of the user experience discipline and discuss why she thinks designers still don’t have a seat at the table.

Search Image:
Internal Links
labelurlpatched url
gov.ukhttp://gov.uk/
the bridge between the company goals and their customershttps://dovetailapp.com/blog/the-power-of-storytelling-with-ben-crothers/

Our new company purpose: Improve the quality of every thing

Last updated: 1 November 2022
Created: 8 September 2022
Search Title:

Dovetail's new purpose: Improve the quality of every thing

Search Description:

Dovetail Co-Founder Benjamin Humphrey introduces our new company purpose and explains what it means for the future.

Search Image:
Internal Links
No internal links

Give stakeholders what they want: more charts

Last updated: 27 November 2022
Created: 1 September 2022
Search Title:

Give stakeholders what they want: more charts

Search Description:

Now you can filter charts in Dovetail to track trends across personas, usability scores, company size, interview quotes, anything!

Search Image:
N/A
Internal Links
labelurlpatched url
help articlehttps://dovetailapp.com/help/organize-your-data/charts
our Slack communityhttps://dovetailapp.com/community/

How to conduct unmoderated user testing

Last updated: 6 October 2022
Created: 29 August 2022
Search Title:

N/A

Search Description:

Research educator Nikki Anderson gives us a detailed rundown on how to run the perfect unmoderated user testing session.

Search Image:
Internal Links
labelurlpatched url
screener surveyhttps://uxdesign.cc/seven-steps-to-writing-a-screener-survey-1c75cf19c585
User Research Academyhttps://www.userresearchacademy.com/

A three-step framework for research prioritization 

Last updated: 10 October 2022
Created: 25 August 2022
Search Title:

N/A

Search Description:

Lightricks Research Team Lead Cori Widen provides her own framework for prioritizing research efficiently.

Search Image:
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Internal Links
No internal links

How we make it: A peek inside Dovetail’s product

Last updated: 23 May 2023
Created: 22 August 2022
Search Title:

How we make it: A peek inside Dovetail’s product

Search Description:

Innovate and shape the future at an early-stage startup. Be a part of a team where everyone wears the hat of founder, driving product development to new heights

Search Image:
N/A
Internal Links
labelurlpatched url
Dovetailhttps://dovetailapp.com/
Benjamin Humphreyhttps://www.linkedin.com/in/humphreybc/?originalSubdomain=au
herehttps://dovetailapp.com/careers/

The secret’s out: We’re officially in the top ten of Australia’s Best Workplaces™️!

Last updated: 23 May 2023
Created: 19 August 2022
Search Title:

Dovetail is in the top 10 of Australia’s Best Workplaces™️

Search Description:

Dovetail has been recognized by Great Place to Work, placing in the top 10 Small Category Best Workplaces™️ List Australia 2022!

Search Image:
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Internal Links
labelurlpatched url
Great Place to Workhttps://greatplacetowork.com.au/
our valueshttps://dovetailapp.com/company/
Uprisehttps://uprise.co/
open roleshttps://dovetail.com/careers/

Health is wealth: We’re HIPAA ready

Last updated: 28 March 2023
Created: 29 July 2022
Search Title:

Health is wealth: We’re HIPAA ready

Search Description:

To our friends in the healthcare industry who worry about the protection of information, we’ve gone ahead and built a solution to comply with HIPAA

Search Image:
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Internal Links
labelurlpatched url
rapid digital transformationhttps://www.mckinsey.com/industries/healthcare-systems-and-services/our-insights/how-covid-19-has-changed-the-way-us-consumers-think-about-healthcare
Health Insurance Portability and Accountability Act of 1996https://www.hhs.gov/hipaa/index.html
contact our Enterprise teamhttps://dovetailapp.com/help/contact/form/?type=ENTERPRISE_SALES
Enterprise pagehttps://dovetailapp.com/enterprise
contacting our teamhttps://dovetailapp.com/help/contact/form/?type=ENTERPRISE_SALES
detailed security documentationhttps://dovetailapp.com/help/categories/security/

Dovetail on tour, coming soon to a town near you

Last updated: 23 May 2023
Created: 26 May 2022
Search Title:

Dovetail meetups - San Francisco and New York City

Search Description:

Our resident design nerds are rolling into San Francisco and New York to chat about Dovetail’s design-first philosophy.

Search Image:
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Internal Links
labelurlpatched url
Benjamin Humphreyhttps://www.linkedin.com/in/humphreybc/
Lucy Dentonhttps://www.linkedin.com/in/lucy-denton/

Make it dope: How our Creative Studio team does it

Last updated: 23 May 2023
Created: 9 May 2022
Search Title:

Make it dope: How our Creative Studio team does it

Search Description:

Our vision for the Creative Studio is to be the creative nucleus for all things at Dovetail.

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Internal Links
labelurlpatched url
in-person experiencehttps://dovetailapp.com/events/
careers pagehttps://dovetailapp.com/careers/

Unsolicited parenting advice for those considering joining a startup

Last updated: 15 March 2023
Created: 9 May 2022
Search Title:

Parenting advice for those considering joining a startup

Search Description:

Startups and parents are an unlikely match made in heaven. I say unlikely as startups are renowned for instability, little structure, and huge hours

Search Image:
N/A
Internal Links
No internal links

Creative spark: The big bets we’ve taken on creativity

Last updated: 10 October 2022
Created: 11 March 2022
Search Title:

N/A

Search Description:

Learn about the big bets Dovetail has taken on creativity and how we're championing illustration as part of our brand magic

Search Image:
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Internal Links
labelurlpatched url
stalked the existing creative—Lisahttps://www.instagram.com/lisanooin/
careers pagehttps://dovetailapp.com/careers/

It’s playtime: make your data dance with affinity mapping

Last updated: 10 October 2022
Created: 1 March 2022
Search Title:

N/A

Search Description:

We’ve just launched views—five exciting new ways for you to visualize and synthesize your customer research data—bringing you to insights faster and more flexibly than ever before.

Search Image:
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Internal Links
labelurlpatched url
Get started with canvas now →https://dovetailapp.com/projects
Slack communityhttps://dovetailapp.com/community/
hello@dovetailapp.commailto:hello@dovetailapp.com

Expert panel: How to design a successful research repository

Last updated: 3 January 2023
Created: 24 February 2022
Search Title:

Expert panel: How to design a successful research repository

Search Description:

Check out the video of our expert panel on repository design! We dive deep for a full hour, covering all things repository-related.

Search Image:
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Internal Links
labelurlpatched url
Dovetail Slack communityhttps://dovetailapp.com/community/
Matt Duignanhttps://www.linkedin.com/in/matthew-duignan-89493932/
Andrew Michaelhttps://www.linkedin.com/in/andrewmichaelsa/
Fatima Kamali https://www.linkedin.com/in/fatima-kamali/
Dr. Emily DiLeo https://www.linkedin.com/in/emily-dileo/

Product Releases: Dovetailers discuss what’s coming in Q1

Last updated: 3 January 2023
Created: 27 January 2022
Search Title:

Webinar | Dovetail product releases Q1, 2022

Search Description:

Dovetailers discuss what’s coming in Q1 to make your research journey more seamless, impactful, and accessible.

Search Image:
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Internal Links
labelurlpatched url
Dovetail Slack communityhttps://dovetailapp.com/community/

Now you can store, reference, and share all of your files in Dovetail!

Last updated: 28 March 2023
Created: 27 January 2022
Search Title:

Store, reference, and share all of your files in Dovetail!

Search Description:

Files lets you store, share, and collaborate on popular filetypes within Dovetail. Whether industry or research reports they can all live in Dovetail.

Search Image:
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Internal Links
labelurlpatched url
Start uploading files now →https://dovetailapp.com/auth/signup/
Share files with your team now →https://dovetailapp.com/auth/signup/
Analysis + Repository and Enterprise planshttps://dovetailapp.com/pricing/
Slack communityhttps://dovetailapp.com/community/
hello@dovetailapp.commailto:hello@dovetailapp.com

Announcing our $63M Series A, led by Accel

Last updated: 28 March 2023
Created: 17 January 2022
Search Title:

Announcing our $63M Series A, led by Accel

Search Description:

Funding to support our continued investment in building the system of record for an organization’s customer knowledge.

Search Image:
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Internal Links
labelurlpatched url
Accelhttps://www.accel.com/
Read the full press releasehttps://drive.google.com/file/d/1Vp9pg2QXtMIlS5zPUJrY2brmQYxI-UsI/view?usp=sharing
fantastic teamhttps://dovetailapp.com/company/
2,600 wonderful customershttps://dovetailapp.com/customers/
‘democratize’ the research processhttps://dovetailapp.com/blog/what-is-the-democratization-of-user-research/
online communityhttps://dovetailapp.com/community/
tagging taxonomy eventhttps://youtu.be/468BBajtIrI
Airtablehttps://www.airtable.com/universe
Figmahttps://www.figma.com/templates/
Mirohttps://miro.com/miroverse/
communityhttps://dovetailapp.com/community/
team of world-class peoplehttps://dovetailapp.com/company/
plans to hire another 100https://dovetailapp.com/careers/
office culturehttps://dovetail.com/blog/why-we-still-believe-office-culture/
our valueshttps://dovetailapp.com/company/
careers pagehttps://dovetailapp.com/careers/

Bigger isn’t better: what it’s like to be an engineer at Dovetail

Last updated: 10 October 2022
Created: 2 December 2021
Search Title:

N/A

Search Description:

Senior Software Engineer Blake Riosa provides his take on what it's like leaving big corporate to join Dovetail.

Search Image:
Internal Links
labelurlpatched url
valueshttps://dovetailapp.com/company/
careers pagehttps://dovetailapp.com/careers/

It’s official—we’re a great place to work!

Last updated: 23 May 2023
Created: 16 November 2021
Search Title:

It’s official—we’re a great place to work!

Search Description:

We’re stoked to announce Dovetail has been certified as a Great Place to Work®. We received an average score of 94 across all categories.

Search Image:
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Internal Links
labelurlpatched url
Great Place to Workhttps://greatplacetowork.com.au/gptwcertified/dovetail/
product-led growthhttps://www.productled.org/foundations/what-is-product-led-growth
bunch of exciting opportunitieshttps://dovetailapp.com/careers/

Have a break, have a KitKat day

Last updated: 3 January 2023
Created: 24 October 2021
Search Title:

Dovetail employee benefit: KitKat days

Search Description:

KitKat days are one of our favorite employee benefits at Dovetail. They’re extra days of paid leave so everyone can—you guessed it—take a break!

Search Image:
Internal Links
labelurlpatched url
RUOK? Dayhttps://www.ruok.org.au/
we have tons of great benefits at Dovetailhttps://dovetailapp.com/careers/
one of our many open positionshttps://dovetailapp.com/careers/

Selling software in the era of the end user

Last updated: 10 October 2022
Created: 19 October 2021
Search Title:

N/A

Search Description:

Product-led growth and the era of the end user is fundamentally changing user expectations for how software is bought and sold, in this article we unpack what is driving this change and the impact for sales and revenue teams.

Search Image:
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Internal Links
labelurlpatched url
active usagehttps://slack.com/intl/en-au/blog/news/slack-has-10-million-daily-active-users
Atlassianhttps://www.atlassian.com/
Intercomhttps://www.intercom.com/
product-led growthhttps://openviewpartners.com/product-led-growth/
OpenView who have dubbed this the “end user era”https://openviewpartners.com/blog/what-is-product-led-growth
Atlassian does now have a sales teamhttps://openviewpartners.com/blog/product-led-sales/
Atlassian’s S-1 filinghttps://www.sec.gov/Archives/edgar/data/1650372/000155837015001685/filename1.htm

Hip to be square: why we still believe in office culture

Last updated: 28 March 2023
Created: 7 September 2021
Search Title:

Hip to be square: why we still believe in office culture

Search Description:

With major companies everywhere pivoting to a remote-first way of working, CEO Benjamin Humphrey explains why we’re still committed to our office culture.

Search Image:
N/A
Internal Links
labelurlpatched url
morehttps://www.remotecompany.com/blog/remote-first-companies-list
I came out in support of our strong in-person culture at Dovetail in a piece in the Sydney Morning Heraldhttps://www.smh.com.au/business/banking-and-finance/dystopian-nightmare-the-unlikely-opponents-of-working-from-home-20210708-p58801.html
physical boundarieshttps://hbr.org/2013/12/happy-workaholics-need-boundaries-not-balance
help our brain compartmentalizehttps://www.forbes.com/sites/melodywilding/2021/05/24/4-ways-to-compartmentalize-work-when-blurred-boundaries-are-stressing-you-out/?sh=43b160e22cf3
Happy Workaholicshttps://hbr.org/2013/12/happy-workaholics-need-boundaries-not-balance
Ed Batistahttps://www.edbatista.com/
considerable researchhttps://www.sciencedirect.com/science/article/pii/S1877705811029730
proximity and spontaneous interactions that establish strong relationshipshttps://legallysociable.com/2014/01/23/the-three-conditions-sociologists-say-are-crucial-for-friendship/
eating together helps create better teamshttps://thriveglobal.com/stories/teams-who-break-bread-together-bond-team-series-8-10/
state of flowhttps://en.wikipedia.org/wiki/Flow_(psychology)
check out our jobs board!https://dovetailapp.com/careers/
Dovetail employee benefithttps://dovetailapp.com/careers/
setting called speedy meetingshttps://cloud.google.com/blog/products/g-suite/work-hacks-from-g-suite-how-to-host-more-effective-meetings
GeoGuessrhttps://www.geoguessr.com/
Donut Dateshttps://www.donut.com/
digital replica of our officehttps://www.kumospace.com/house-of-dovetail
kumospacehttps://www.kumospace.com/
Working from Home...Alonehttps://www.edbatista.com/2020/03/working-from-home-alone.html
Working from Home...Togetherhttps://www.edbatista.com/2020/03/working-from-home-together.html

Powering your organization’s home for research, at scale

Last updated: 21 September 2023
Created: 9 August 2021
Search Title:

Powering your organization’s home for research, at scale

Search Description:

Dovetail enables everybody in an organization to access customer knowledge, enabling better products and services for the world.

Search Image:
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Internal Links
labelurlpatched url
Analysis + Repository and Enterprise plans/pricing/
Connect Google Drive to Dovetail →https://dovetailapp.com/account/google-drive/
People/features/research-participant-database/
Learn more about People →/features/research-participant-database/
security/help/categories/security/
privacy/help/categories/legal-and-privacy#privacy-and-gdpr
help center/help/
Learn more about our Enterprise plan →https://dovetailapp.com/enterprise/

Dovetail raises $5M to help organizations innovate faster

Last updated: 21 September 2023
Created: 6 August 2021
Search Title:

Dovetail raises $5M to help organizations innovate faster

Search Description:

Dovetail raises $5 Million AUD to empower organizations to innovate faster with all customer research housed in one central location.

Search Image:
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Internal Links
labelurlpatched url
Felicis Ventureshttps://www.felicis.com/
Blackbird Ventureshttps://blackbird.vc/
Grok Ventureshttps://grok.ventures/
Culture Amphttps://cultureamp.com/
collaborative, easily searchable repository/features/user-research-repository/
over 1,000 customers/customers/
Read more about the customer understanding gap →https://dovetailapp.com/blog/powering-your-organizations-home-for-research-at-scale/
Google Drive/features/integrations/
People/features/research-participant-database/
new security features/security/

We’ve overhauled search and now it’s better than ever

Last updated: 6 February 2023
Created: 4 August 2021
Search Title:

We’ve overhauled search and now it’s better than ever

Search Description:

Dovetail’s global search is now easier and faster, empowering you and your colleagues to rapidly search through all the customer research you’ve ever done.

Search Image:
N/A
Internal Links
labelurlpatched url
the readme/blog/project-readme
Search and filter data across projectshttps://dovetailapp.com/help/organize-your-data/search/

Better navigation and layout options in Dovetail

Last updated: 10 October 2022
Created: 4 August 2021
Search Title:

N/A

Search Description:

Our new modal dialogs, horizontal formatting toolbar, resizable tag gutter, full width mode, and more make navigating Dovetail even faster.

Search Image:
N/A
Internal Links
No internal links

Improved tagging, bulk editing, tag merging, and performance

Last updated: 21 March 2023
Created: 4 August 2021
Search Title:

Improved tagging, bulk editing, tag merging, and performance

Search Description:

We’ve made a number of updates to improve usability and performance, and made workflows like bulk editing and merging tags with drag and drop easier.

Search Image:
N/A
Internal Links
labelurlpatched url
NPS responses/blog/net-promoter-score-nps/
workspace tag boards/help/tag-across-projects-with-workspace-tags
virtualizationhttps://medium.com/outsystems-engineering/virtualizing-the-virtual-dom-pushing-react-further-d76a16e5f209

See all of your highlights in a spreadsheet-like view

Last updated: 21 March 2023
Created: 4 August 2021
Search Title:

See all of your highlights in a spreadsheet-like view

Search Description:

Refactor, organize, and interpret highlights and tags across interviews, participants, survey answers, and any other unstructured data set.

Search Image:
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Internal Links
labelurlpatched url
workspace tagshttps://dovetailapp.com/blog/introducing-workspace-tags/
Slack workspacehttps://dovetailapp.com/community/
contacting our support teamhttps://dovetailapp.com/contact/

Renaming Discover to Home and making it more relevant

Last updated: 10 October 2022
Created: 4 August 2021
Search Title:

N/A

Search Description:

Our product homepage now has quick links to get to projects you’re working on, and a way to filter the feed to things that are relevant to you.

Search Image:
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Internal Links
No internal links

Set global user access roles to control permissions

Last updated: 10 October 2022
Created: 4 August 2021
Search Title:

N/A

Search Description:

You can now set people as Admins, Users, or Viewers at the workspace level. Admins can manage the workspace and edit content, Users can edit content, and Viewers only have ‘read-only’ access to all projects.

Search Image:
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Internal Links
labelurlpatched url
workspace settingshttps://dovetailapp.com/settings/users/
in billinghttps://dovetailapp.com/pricing/

Stay on top of new insights across the org with Discover

Last updated: 10 October 2022
Created: 4 August 2021
Search Title:

N/A

Search Description:

Discover is the first step in a set of features to improve discovery and collaboration of user research across organizations.

Search Image:
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Internal Links
labelurlpatched url
unlimited free viewer accountshttps://dovetailapp.com/pricing/

Capture structured data on notes with fields

Last updated: 21 March 2023
Created: 4 August 2021
Search Title:

Capture structured data on notes with fields

Search Description:

A new way to capture structured attributes on your notes in Dovetail and segment your highlights by their values.

Search Image:
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Internal Links
labelurlpatched url
filtershttps://dovetailapp.com/help/organize-your-data/search/#filter-your-results
Zapier integrationhttps://dovetailapp.com/help/connect-other-apps/zapier-reference/
Net Promoter Scorehttps://dovetailapp.com/blog/net-promoter-score-nps/
how to analyze your NPS responses in Dovetailhttps://dovetailapp.com/help/guides/how-to-analyze-nps-responses/
quantitative, structured datahttps://dovetailapp.com/blog/2018/qual-quant/
usability metricshttps://www.nngroup.com/articles/usability-metrics/
workspace fields/help/tag-across-projects-with-workspace-tags
managing fields in our Help Center.https://dovetailapp.com/help/organize-your-data/structured-data-fields/
Slack workspacehttps://dovetailapp.com/community/
contacting our support teamhttps://dovetailapp.com/contact/

Visualize your user research with our new pie chart, treemap, and radar chart!

Last updated: 1 November 2022
Created: 4 August 2021
Search Title:

Visualize user research with more chart options in Dovetail

Search Description:

We’ve overhauled charts inside a project with three beautiful new visualizations, new metrics, hover tooltips, shiny animations, and improved legend usability.

Search Image:
N/A
Internal Links
labelurlpatched url
check out our help articlehttps://dovetailapp.com/help/organize-your-data/charts

Summarize and share research findings with insights

Last updated: 24 April 2023
Created: 4 August 2021
Search Title:

Summarize and share research findings with insights

Search Description:

Summarize user research insights with embeddable references, present insights with presentation mode, and share findings with stakeholders and clients.

Search Image:
N/A
Internal Links
labelurlpatched url
our query languagehttps://dovetailapp.com/help/organize-your-data/search
Unsplashhttps://unsplash.com/
our Zapier integrationhttps://zapier.com/apps/dovetail/integrations

Zapier updates: Insight & Project triggers

Last updated: 10 October 2022
Created: 4 August 2021
Search Title:

N/A

Search Description:

We've improved our Zapier integration with updates to the New Insight trigger, and introduced two new triggers for projects.

Search Image:
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Internal Links
labelurlpatched url
integration with Zapierhttps://dovetailapp.com/help/connect-other-apps/about-zapier/
Zapier's platformhttps://zapier.com
extension fieldshttps://dovetailapp.com/help/organize-your-data/structured-data-fields/
Zapier app referencehttps://dovetailapp.com/help/connect-other-apps/zapier-reference/
project readme/blog/project-readme/
Zapier app referencehttps://dovetailapp.com/help/connect-other-apps/zapier-reference/
Markdown formathttps://en.wikipedia.org/wiki/Markdown
Learn more about our Zapier integrationhttps://dovetailapp.com/help/connect-other-apps/about-zapier/
full documentation for triggers in our help centerhttps://dovetailapp.com/help/connect-other-apps/zapier-reference/
our Slack communityhttps://dovetailapp.com/community/
over emailhttps://dovetailapp.com/contact/

Share published insights with people who don’t have a Dovetail account

Last updated: 19 January 2023
Created: 4 August 2021
Search Title:

Share published insights with people who don’t have Dovetail

Search Description:

Insights public access is here! Share published insights with people who don’t have Dovetail, for example clients or stakeholders. Just share a link!

Search Image:
N/A
Internal Links
No internal links

Switch between multiple workspaces using a single user account

Last updated: 23 May 2023
Created: 4 August 2021
Search Title:

Switch between multiple workspaces using single user account

Search Description:

You can now belong to multiple workspaces at once without needing a separate account. This new feature is great for consultants who work with lots of clients!

Search Image:
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Internal Links
labelurlpatched url
Learn morehttps://dovetailapp.com/help/manage-your-account/multiple-workspaces
Learn morehttps://dovetailapp.com/help/manage-your-workspace/users
Learn morehttps://dovetailapp.com/help/manage-your-workspace/domain-restricted-sign-up

Describe your project with our new project readme

Last updated: 10 October 2022
Created: 4 August 2021
Search Title:

N/A

Search Description:

Projects now have a place for you to provide an overview for newcomers. Add your goals, hypotheses, research plan, or any other information.

Search Image:
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Internal Links
No internal links

Categorize research insights with fields

Last updated: 21 March 2023
Created: 4 August 2021
Search Title:

Categorize research insights with fields

Search Description:

Fields are now available on your insights. Easily categorize and retrieve research findings by filtering with fields.

Search Image:
N/A
Internal Links
labelurlpatched url
store structured data on notes with our fields featurehttps://dovetailapp.com/blog/2019/capture-structured-data-with-fields/
research repositoryhttps://dovetailapp.com/blog/2019/ux-user-research-repository/
GitHubhttps://github.com/
Jirahttps://atlassian.com/jira
Slack workspacehttps://dovetailapp.com/community/#slack
getting in touch with ushttps://dovetailapp.com/contact/

Meet the new Dovetail: updated navigation, features, and logo

Last updated: 19 January 2023
Created: 4 August 2021
Search Title:

Meet the new Dovetail: updated navigation, features + logo

Search Description:

We’re thrilled to introduce you to the newer, faster, and more intuitive Dovetail, available to all customers right now.

Search Image:
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Internal Links
labelurlpatched url
https://dovetailapp.com/static/4309f41d3b463d9be86d6ed548f18c58/a4b11/templates.png
Learn more about templateshttps://dovetailapp.com/help/the-basics/project-templates
Learn more about organizing projectshttps://dovetailapp.com/help/the-basics/create-project
Learn more about transferring adminhttps://dovetailapp.com/help/faq/workspace-admin
Alfred Salibhttps://alfsalib.com/
help documentationhttps://dovetailapp.com/help

Add more hierarchy in a project with multiple boards

Last updated: 10 October 2022
Created: 4 August 2021
Search Title:

N/A

Search Description:

Multiple boards introduces another level of hierarchy in projects and gives you a new way to organize your data. Kinda like sheets in a spreadsheet.

Search Image:
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Internal Links
No internal links

Create global tags that span across your workspace

Last updated: 23 May 2023
Created: 4 August 2021
Search Title:

Create global tags that span across your workspace

Search Description:

Create, maintain, and contribute to a set of ‘global’ tags across projects and build a shared knowledge base by contributing to broader themes.

Search Image:
N/A
Internal Links
No internal links

Up close and personal with new Dove-atars

Last updated: 30 September 2022
Created: 4 August 2021
Search Title:

N/A

Search Description:

Introducing Dove-atar, a way to create your own avatar in true Dovetail style.Add individuality to your profile and brighten up your workspace.

Search Image:
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Internal Links
labelurlpatched url
in this articlehttps://dovetailapp.com/newsroom/first-hackathon/
Peoplehttps://dovetailapp.com/features/research-participant-database/

Getting the brand back together

Last updated: 30 September 2022
Created: 4 August 2021
Search Title:

N/A

Search Description:

Come on down and see the refreshed Dovetail brand! You'll notice a fresh logo, color palette, typography, and illustration style.

Search Image:
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Internal Links
labelurlpatched url
websitehttps://dovetailapp.com/
Slackhttps://join.slack.com/t/heydovetail/shared_invite/zt-dd1rlss7-SP3HpTTQRUohdjZBqvlEkw
LinkedInhttps://www.linkedin.com/company/heydovetail
Instagramhttps://www.instagram.com/hidovetail/
Twitterhttps://twitter.com/hidovetail/

Easily import Zoom meeting recordings to Dovetail

Last updated: 10 October 2022
Created: 4 August 2021
Search Title:

N/A

Search Description:

With our new Zoom integration, import your latest meetings directly to Dovetail in a few clicks. Go from a Zoom meeting to an editable and accurate transcript in minutes.

Search Image:
N/A
Internal Links
labelurlpatched url
Zoomhttps://zoom.us
editable and accurate transcripts/blog/research-stories-with-video-highlights/
connecting your Zoom account to Dovetailhttps://dovetailapp.com/account/zoom/
Slack workspacehttps://dovetailapp.com/community/

We’re here to help—introducing our new help center

Last updated: 10 October 2022
Created: 4 August 2021
Search Title:

N/A

Search Description:

We believe in providing an outstanding experience for our customers at every touchpoint, inside the product, and out. This week we launched our brand new help center – a revamped one-stop-shop for all of our documentation and policies.

Search Image:
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Internal Links
labelurlpatched url
dovetailapp.com/helphttps://dovetailapp.com/help/
billinghttps://dovetailapp.com/help/categories/purchasing-and-billing/
securityhttps://dovetailapp.com/help/categories/security/
legalhttps://dovetailapp.com/help/categories/legal-and-privacy/
comprehensive set of security articleshttps://dovetailapp.com/help/categories/security/

Jumpstart your research journey with our new Analysis plan

Last updated: 10 October 2022
Created: 4 August 2021
Search Title:

N/A

Search Description:

With our new Analysis plan starting from $15 / month for one contributor, we’re making Dovetail available for people looking to jumpstart their research journey.

Search Image:
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Internal Links
labelurlpatched url
our new Analysis planhttps://dovetailapp.com/pricing/
our pricing pagehttps://dovetailapp.com/pricing/
7 day free trial of Dovetailhttps://dovetailapp.com/auth/signup/

Our commitment to performance and reliability

Last updated: 30 September 2022
Created: 4 August 2021
Search Title:

N/A

Search Description:

An update on the changes we're making to performance, reliability, and scalability, and the impact on the user experience of Dovetail.

Search Image:
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Internal Links
labelurlpatched url
securityhttps://dovetailapp.com/security/
released over 80 featureshttps://dovetailapp.com/roadmap/
please applyhttps://dovetailapp.com/company/careers/
video highlights and transcriptionhttps://dovetailapp.com/features/video-audio-transcription-for-research/
get in touchhttps://dovetailapp.com/contact/
Slack communityhttps://dovetailapp.com/community/

Remix your research with playlists on tags, custom vocabulary, and more

Last updated: 1 November 2022
Created: 4 August 2021
Search Title:

New media highlights and transcription features

Search Description:

Video highlights and transcription in Dovetail is now even better, with highlight reels, highlight download, custom vocabularies for transcripts, and more.

Search Image:
N/A
Internal Links
labelurlpatched url
we launched media highlights and transcriptionhttps://dovetailapp.com/blog/research-stories-with-video-highlights/
Slack workspacehttps://dovetailapp.com/community/

Going global – transcription now available in 28 languages

Last updated: 19 January 2023
Created: 4 August 2021
Search Title:

Going global – transcription now available in 28 languages

Search Description:

Now you can transcribe conversations in 28 languages and you'll receive a full native-language transcript back.

Search Image:
N/A
Internal Links
labelurlpatched url
WebVTT (Web Video Text Tracks)https://en.wikipedia.org/wiki/WebVTT
read the steps in our help centerhttps://dovetailapp.com/help/transcribe-video-and-audio/#Import-your-own-transcript
Rev.comhttps://www.rev.com/blog/resources/how-to-create-a-vtt-file-webvtt-caption-generator
Rev’s free caption converterhttps://www.rev.com/captionconverter
Slack communityhttps://dovetailapp.com/community/
Twitterhttps://twitter.com/hidovetail/
via emailmailto:hello@dovetailapp.com

Stay in the loop with project notifications

Last updated: 10 October 2022
Created: 4 August 2021
Search Title:

N/A

Search Description:

It's now easier for you and your stakeholders to say up to date with your research findings with project notifications.

Search Image:
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Internal Links
labelurlpatched url
Slack communityhttps://dovetailapp.com/community/
getting in touch with ushttps://dovetailapp.com/contact/

Copy and move notes, tags, and insights between projects

Last updated: 21 March 2023
Created: 4 August 2021
Search Title:

How to reorganize your research projects in Dovetail

Search Description:

Start creating research data in any project in Dovetail, with the flexibility to reorganize your workspace structure in the future.

Search Image:
N/A
Internal Links
labelurlpatched url
Slack workspacehttps://dovetailapp.com/community/#slack
getting in touch with ushttps://dovetailapp.com/contact/

Introducing a new way to tell stories – with video and transcription

Last updated: 10 October 2022
Created: 4 August 2021
Search Title:

N/A

Search Description:

Transform your interviews and usability testing recordings into accurate transcripts, and create video highlights of key moments to share with your team.

Search Image:
N/A
Internal Links
labelurlpatched url
product tourhttps://dovetailapp.com/features/video-audio-transcription-for-research/
Zoomhttps://zoom.us/
Google Meethttps://meet.google.com/
Lookbackhttps://lookback.io/
UserTestinghttps://www.usertesting.com/
word error rates (WER)https://en.wikipedia.org/wiki/Word_error_rate
data analysis and tagging featureshttps://dovetailapp.com/features/user-research-data-analysis/
our vision/blog/why-we-raised-4m-seed-2020/
free, unlimited viewer accountshttps://dovetailapp.com/pricing/
product tourhttps://dovetailapp.com/features/video-audio-transcription-for-research/
get in touchhttps://dovetailapp.com/contact/

Collaborate on user research and insights with @mentions and comments

Last updated: 19 January 2023
Created: 4 August 2021
Search Title:

Collaborate on user research with @mentions and comments

Search Description:

Now you can @mention admins, users, and viewers to tag them in your data and insights, and post comments to start a discussion.

Search Image:
N/A
Internal Links
labelurlpatched url
Slack workspacehttps://dovetailapp.com/community/
contacting our support teamhttps://dovetailapp.com/contact/

Inline comments: Plan, discuss, and provide context on research

Last updated: 19 January 2023
Created: 4 August 2021
Search Title:

Inline comments: Plan, discuss + provide context on research

Search Description:

Inline comments are now available across notes, tags, insights, and the project readme. Simply select the text you wish to comment on, and start a conversation.

Search Image:
N/A
Internal Links
labelurlpatched url
project readme/blog/project-readme/
mention in a commenthttps://dovetailapp.com/help/the-basics/comments/
email notificationhttps://dovetailapp.com/help/organize-your-data/project-notifications/
Slack communityhttps://dovetailapp.com/community/
over emailhttps://dovetailapp.com/contact/

Maintain context: minimize notes, tags, and insights

Last updated: 1 November 2022
Created: 4 August 2021
Search Title:

Minimize Notes, Tags, and Insights in Dovetail

Search Description:

Minimize a dialog to easily jump back in at any time. Items you minimize will remain pinned while you navigate across projects within Dovetail.

Search Image:
N/A
Internal Links
labelurlpatched url
first hackathonhttps://dovetailapp.com/blog/2020/q1-hackathon/
Slack workspacehttps://dovetailapp.com/community/
getting in touch with ushttps://dovetailapp.com/contact/

Dovetail achieves SOC 2 standard for security, availability, and confidentiality

Last updated: 1 November 2022
Created: 4 August 2021
Search Title:

Dovetail achieves SOC 2 standard for security and privacy

Search Description:

Dovetail has achieved the SOC 2 Type II standard for the Trust Service Principles for security, availability, and confidentiality.

Search Image:
N/A
Internal Links
labelurlpatched url
detailed security documentationhttps://dovetailapp.com/help/categories/security/
American Institute of CPAs (AICPA)https://www.aicpa.org/
annual SOC 2 audithttps://dovetailapp.com/help/soc2-type-ii/
get in touchhttps://dovetailapp.com/help/contact/
detailed security documentationhttps://dovetailapp.com/help/categories/security/

A fresh look with new navigation and custom theming

Last updated: 10 October 2022
Created: 4 August 2021
Search Title:

N/A

Search Description:

We’ve moved the global navigation from the side of the screen to the top, tweaked the visuals to make Dovetail simpler and more familiar for first time users and visitors, and allowed admins to theme the workspace.

Search Image:
N/A
Internal Links
labelurlpatched url
workspace settingshttps://dovetailapp.com/help/customize-your-workspace#Set-the-workspace-theme
Slack communityhttps://dovetailapp.com/community/
Twitterhttps://twitter.com/hidovetail/
via emailmailto:hello@dovetailapp.com

Looking to 2021: What we’ve got in the hype-line

Last updated: 10 October 2022
Created: 4 August 2021
Search Title:

N/A

Search Description:

One of the ‘perks’ of being a startup is that we always have big, ambitious plans! From doubling our team to making big changes to our product, 2021 is action-packed.

Search Image:
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Internal Links
labelurlpatched url
2018/blog/reflecting-on-2018/
2019/blog/looking-forward-to-2019/
2020/blog/why-we-raised-4m-seed-2020/
video and audio transcription and media highlights/blog/research-stories-with-video-highlights/
second release/blog/remix-your-research-with-playlists-on-tags-custom-vocabulary-and-more/
Zoom integration/blog/easily-import-zoom-meeting-recordings/
updates to our Zapier integration/blog/zapier-updates-insight-and-project-triggers/
project notifications/blog/project-notifications/
inline comments/blog/inline-comments-research/
our enterprise planhttps://dovetailapp.com/enterprise/
help centerhttps://dovetailapp.com/help/
security documentationhttps://dovetailapp.com/help/categories/security/
penetration test reporthttps://dovetailapp.com/help/penetration-testing/
Our new Analysis plan/blog/jumpstart-your-research-journey-with-our-new-analysis-plan/
Method in Madness/blog/
the world’s best gin distillery/blog/secret-behind-four-pillars-world-beating-title/
an editorial from Tomer Sharon on creating a tagging taxonomy/blog/what-we-learned-creating-tagging-taxonomy/
public roadmaphttps://dovetailapp.com/roadmap/
Slack communityhttps://dovetailapp.com/community/
Analysis plan/blog/jumpstart-your-research-journey-with-our-new-analysis-plan/
Brian Swifthttps://www.linkedin.com/in/brswift/
careers pagehttps://dovetailapp.com/careers/
follow us on LinkedInhttps://www.linkedin.com/company/heydovetail/

Why we waited more than three years before creating Dovetail’s values

Last updated: 30 September 2022
Created: 4 August 2021
Search Title:

N/A

Search Description:

We wanted to celebrate the wonderful, the quirky, and sometimes weird aspects of our culture in writing and make the implicit values we have, explicit.

Search Image:
N/A
Internal Links
labelurlpatched url
people we hirehttp://dovetailapp.com/careers
Robyn Dunnhttps://www.linkedin.com/in/robynemu/
Didier Elzingahttps://www.linkedin.com/in/didierelzinga/
Isabella Richhttps://www.linkedin.com/in/isabella-rich-a5652060/
https://www.linkedin.com/in/isabella-rich-a5652060/#
core to our brandhttps://dovetailapp.com/blog/getting-the-brand-back-together/
Instagramhttp://www.instagram.com/hidovetail

Looking forward to 2019—our goals and our plan to get there

Last updated: 30 September 2022
Created: 4 August 2021
Search Title:

N/A

Search Description:

2019 is all about nailing our core and scaling to become the obvious user research platform for businesses. Read on to learn about what we’re focusing on to make that a reality.

Search Image:
N/A
Internal Links
labelurlpatched url
We shipped a lot of featureshttps://dovetailapp.com/roadmap
hundreds of paying customershttps://dovetailapp.com/customers
Reflecting on 2018 — what we achieved, learned, and struggled with while starting our startup/blog/reflecting-on-2018

Why we raised $4M and what we’re planning for 2020

Last updated: 28 September 2022
Created: 4 August 2021
Search Title:

N/A

Search Description:

Since 2017, Dovetail has grown to an 11 person team with hundreds of customers, all with no external investment, and no sales or paid marketing. Now we’ve raised $4m to accelerate.

Search Image:
N/A
Internal Links
labelurlpatched url
11 person teamhttps://dovetailapp.com/company/about/
hundreds of customershttps://dovetailapp.com/customers/
Blackbird Ventureshttps://blackbird.vc/
Felicis Ventureshttps://www.felicis.com/
Culture Amphttps://cultureamp.com/
interview transcriptshttps://dovetailapp.com/use-cases/customer-interview-analysis/
usability testing noteshttps://dovetailapp.com/use-cases/usability-testing-analysis/
survey responseshttps://dovetailapp.com/use-cases/survey-response-analysis/
https://dovetailapp.com/static/69dc68d51ac7490e892d5d9081efee89/a4b11/note-page.png
research repositoryhttps://dovetailapp.com/features/user-research-repository/
Uber’s Kaleidoscopehttps://medium.com/uber-design/the-power-of-insights-a-behind-the-scenes-look-at-the-new-insights-platform-at-uber-26f85becc2e6
WeWork’s Polarishttps://medium.com/@tsharon/democratizing-ux-670b95fbc07f
Microsoft’s Human Insights Libraryhttps://medium.com/microsoft-design/how-microsofts-human-insights-library-creates-a-living-body-of-knowledge-fff54e53f5ec
https://dovetailapp.com/static/1a6ea9fa10b0d1d2f5d6e2e8cffa0119/a4b11/search-insights.png
collaboration featureshttps://dovetailapp.com/features/collaborative-research-ops/
please look at our open roleshttps://dovetailapp.com/company/careers/
https://dovetailapp.com/static/d066ca020d23e18977158d69253c90dd/362ee/dovetail-customers.png

Thoughts on discovering a startup idea and validating it

Last updated: 10 October 2022
Created: 4 August 2021
Search Title:

N/A

Search Description:

If you are building a startup then you have an idea. Ideas are usually formed by observing a problem, whether it’s one that you have, or a problem someone else has.

Search Image:
N/A
Internal Links
labelurlpatched url
Atlassianhttps://atlassian.com/
check out Clayton Christensen’s talkhttps://www.youtube.com/watch?v=kGuSM3yUxik

Outsourcing your startup’s MVP

Last updated: 10 October 2022
Created: 4 August 2021
Search Title:

N/A

Search Description:

Compromising is part of product design, and often the compromise is cutting scope. Cutting scope is better than compromising on quality. (Quality being defined as design, usability, stability, and performance.).

Search Image:
N/A
Internal Links
labelurlpatched url
my long term vision for Dovetail/blog/startup-idea-discovering-validating/
Upworkhttps://upwork.com/

Taking the plunge on your startup

Last updated: 1 November 2022
Created: 4 August 2021
Search Title:

Starting Dovetail: Benjamin Humphrey on taking the plunge

Search Description:

Benjamin Humphrey shares his experience finding a co-founder for Dovetail, going full time, and ‘pivoting’ the product.

Search Image:
N/A
Internal Links
labelurlpatched url
We had just launched pricing/blog/pricing-lessons/
beyond the diary studies MVP I created with the outsourcing agency/blog/outsourcing-startups-mvp/
our mission/blog/startup-idea-discovering-validating/

Lessons from the trenches of pricing

Last updated: 10 October 2022
Created: 4 August 2021
Search Title:

N/A

Search Description:

If everything’s going well and your startup is still alive, at some point you will need to monetize. This article covers some of the lessons we’ve learned trying to monetize our MVP.

Search Image:
N/A
Internal Links
labelurlpatched url
Basecamphttps://basecamp.com/
Bufferhttps://buffer.com/
in my last article/blog/attract-visitors-startup-website/
a single price point of $99.00 USD / month for unlimited everythinghttps://dovetailapp.com/pricing

Applying Intel’s Tick-Tock model to software development

Last updated: 10 October 2022
Created: 4 August 2021
Search Title:

N/A

Search Description:

The ‘tick-tock model’ was an approach used by Intel to alternate between improvement and innovation every 12–18 months.

Search Image:
N/A
Internal Links
labelurlpatched url
In their own words:https://www.intel.com/content/www/us/en/silicon-innovations/intel-tick-tock-model-general.html
speed is everythinghttp://blog.hut8labs.com/speeding-up-your-eng-org-part-i.html

Dovetail awarded government grant to fund automated analysis

Last updated: 6 October 2022
Created: 4 August 2021
Search Title:

N/A

Search Description:

Dovetail has been awarded a $25,000 Minimum Viable Product grant from Jobs for NSW in Sydney, Australia. We’re putting this funding towards a product development investment in automated analysis features.

Search Image:
N/A
Internal Links
labelurlpatched url
Dovetail has been awarded a $25,000 Minimum Viable Product grant from Jobs for NSW in Sydney, Australia.https://www.industry.nsw.gov.au/media/releases/2017/2017-media-releases/ex-atlassians-take-flight-with-dovetail
John Barilarohttps://www.nswnationals.org.au/state-team/john-barilaro/

Use our Zapier integration to import data from over 750 apps

Last updated: 10 October 2022
Created: 4 August 2021
Search Title:

N/A

Search Description:

We’ve collaborated with Zapier to provide a great embedded experience to connect hundreds of apps to Dovetail.

Search Image:
N/A
Internal Links
labelurlpatched url
Zapierhttps://zapier.com/
Append new Twitter mentions to Dovetail noteshttps://zapier.com/app/editor/template/18503
Save new emails as Dovetail noteshttps://zapier.com/zapbook/zaps/18729/forward-emails-to-dovetail-notes/
Create Dovetail notes for new Typeform entrieshttps://zapier.com/zapbook/zaps/18730/create-notes-for-new-survey-responses-in-typeform/
Save new Slack reactions to Dovetailhttps://zapier.com/zapbook/zaps/18732/save-starred-slack-messages-to-dovetail/
Create Dovetail notes for Intercom conversationshttps://zapier.com/zapbook/zaps/18734/create-dovetail-notes-for-intercom-conversations/
integrations directoryhttps://dovetailapp.com/integrations
help center https://dovetailapp.com/help
log in to Zapier and build a custom workflowhttps://zapier.com/app/editor/

How to attract visitors to your startup’s website

Last updated: 10 October 2022
Created: 4 August 2021
Search Title:

N/A

Search Description:

This guide introduces common marketing channels that help to drive traffic to your website, like social media, content marketing, SEO, paid advertising, referrals, and more.

Search Image:
N/A
Internal Links
labelurlpatched url
Google Search Consolehttps://support.google.com/webmasters/answer/4559176?hl=en
a section in their help documentationhttps://support.google.com/webmasters/answer/40349?hl=en&ref_topic=3309300
PageSpeed Insightshttps://developers.google.com/speed/pagespeed/insights/
Dovetailhttps://dovetailapp.com/
Intercomhttps://intercom.com/
InVisionhttps://invisionapp.com/
HubSpothttps://hubspot.com/
this one of 1,500+ from izideo.comhttps://www.izideo.com/blog/list-sites-accepts-guest-posting/
Quorahttps://quora.com/
post an answerhttps://www.quora.com/Whats-an-automatic-efficient-way-to-analyze-answers-to-open-ended-survey-questions/answer/Benjamin-Humphrey
nicelydone.clubhttp://nicelydone.club/
sansfrancis.cohttp://sansfrancis.co/
hypershoot.comhttp://hypershoot.com/
Product Hunthttps://www.producthunt.com/posts/dovetail-2-3
Mixpanelhttps://mixpanel.com/
Google Analyticshttps://analytics.google.com/
Facebook Pixelhttps://en-gb.facebook.com/business/help/952192354843755

Our new charts help you measure your tagging over time

Last updated: 30 September 2022
Created: 4 August 2021
Search Title:

N/A

Search Description:

This week we launched our brand new charts which help designers, product managers, and researchers combine the power of Dovetail’s qualitative tagging with a quantitative visualization over time.

Search Image:
N/A
Internal Links
labelurlpatched url
our new Slack workspacehttps://dovetailapp.com/community/

Announcing automatic sentiment analysis at the sentence level

Last updated: 6 February 2023
Created: 4 August 2021
Search Title:

Announcing automatic sentiment analysis

Search Description:

Dovetail offers granular sentiment analysis for customer feedback, breaking down text to determine positive or negative sentiment & highlighting key pain points

Search Image:
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Internal Links
labelurlpatched url
Sentiment analysishttps://en.wikipedia.org/wiki/Sentiment_analysis
Uploading a spreadsheet with datahttps://dovetailapp.com/help/import-structured-spreadsheet-data/
Importing data through a Zapier integrationhttps://dovetailapp.com/help/dovetail-zapier-app-reference/

Dovetail now supports images and files with drag and drop

Last updated: 30 September 2022
Created: 4 August 2021
Search Title:

N/A

Search Description:

Drag and drop images, audio, video, and other file types into notes, tags, and insights in Dovetail.

Search Image:
N/A
Internal Links
No internal links

Announcing full-text global search with querying

Last updated: 6 October 2022
Created: 4 August 2021
Search Title:

N/A

Search Description:

Search all of your notes, tags, insights, and highlights. Refine your results with our powerful new query language, released today.

Search Image:
N/A
Internal Links
labelurlpatched url
Dovetail Query Language (DQL)https://dovetailapp.com/help/search
our help articlehttps://dovetailapp.com/help/search

New access controls help you manage who can view and edit research projects

Last updated: 1 November 2022
Created: 4 August 2021
Search Title:

New access controls for your Dovetail research projects

Search Description:

We released new project access controls to give users more control over who can view and edit research projects inside Dovetail.

Search Image:
N/A
Internal Links
No internal links

Reflecting on 2018: achievements, lessons, and struggles

Last updated: 6 October 2022
Created: 4 August 2021
Search Title:

N/A

Search Description:

12 months ago, Dovetail was a brand new product with a handful of features and users. Now we have hundreds of happy customers and thousands of active users. Here’s our year in review.

Search Image:
N/A
Internal Links
labelurlpatched url
hundreds of happy customershttps://dovetailapp.com/customers
Dovetailhttps://dovetailapp.com/
public Slack communityhttps://dovetailapp.com/community/
Zapierhttps://zapier.com/
Often we release a new feature just hours after someone asks for ithttps://twitter.com/hidovetail/status/1056368008661102592

How we ran our first 36-hour hackathon with 9 successful projects

Last updated: 19 January 2023
Created: 4 August 2021
Search Title:

How we ran our first 36-hour hackathon

Search Description:

We ran our first 36-hour hackathon just before Christmas, and it was a huge success, with nine projects across the company.

Search Image:
N/A
Internal Links
labelurlpatched url
Atlassian ShipIthttps://www.atlassian.com/company/shipit
Dropbox Hack Weekhttps://blog.dropbox.com/topics/inside-dbx/be-a-force-for-change--hack-week-2019
fields last year/blog/capture-structured-data-with-fields/
Stripehttps://stripe.com/
billing pagehttps://dovetailapp.com/settings/billing/
teamhttps://dovetailapp.com/company/about/

  • Search title set to the same as the page title
  • Search description set to the first 200 chars of the rich text content
  • Social image taken from the blog categories social image

How do I upgrade from my legacy plan?

Last updated: 12 April 2024
Created: 12 April 2024
Search Title:

Defaults to page title

Search Description:

Defaults to page content

Search Image:
N/A
Internal Links
labelurlpatched url
Settings > Billinghttps://dovetail.com/settings/billing
Settings > Billing > Change planhttps://dovetail.com/settings/billing/plans
contact our support teamhttps://dovetail.com/help/contact/
Settings > Billing > Change planhttps://dovetail.com/settings/billing/plans
get in touch with our support teamhttps://dovetail.com/help/contact/

Track themes with channels

Last updated: 11 April 2024
Created: 9 April 2024
Search Title:

Defaults to page title

Search Description:

Defaults to page content

Search Image:
N/A
Internal Links
No internal links

Search and discover

Last updated: 10 April 2024
Created: 28 February 2024
Search Title:

Defaults to page title

Search Description:

Defaults to page content

Search Image:
N/A
Internal Links
No internal links

Video redaction beta

Last updated: 15 February 2024
Created: 22 January 2024
Search Title:

Defaults to page title

Search Description:

Defaults to page content

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Learn more about updating references →https://dovetail.com/help/summarize-and-present-insights/#update-project-data-on-insights
manager or contributorhttps://dovetail.com/help/workspace-roles/

AI Models

Last updated: 14 March 2024
Created: 21 December 2023
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Websitehttps://aws.amazon.com/bedrock/titan/
Responsible AI Policyhttps://aws.amazon.com/machine-learning/responsible-ai/policy/
Websitehttp://console.anthropic.com
Acceptable Use Policyhttps://console.anthropic.com/legal/aup
Websitehttps://cohere.com/
Responsibility Statementhttps://cohere.com/responsibility
Websitehttps://huggingface.co/
Content Policyhttps://huggingface.co/content-guidelines
security@dovetail.commailto:security@dovetail.com

Integration settings

Last updated: 8 December 2023
Created: 8 December 2023
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⚙️ Settings > Integrationshttps://dovetailapp.com/settings/integrations
Learn more about how to connect your account to a specific integration available →https://dovetail.com/help/categories/connect-your-tools/
⚙️ Settings > Integrationshttps://dovetailapp.com/settings/integrations
⚙️ Settings > Account > Your connectionshttps://dovetailapp.com/settings/user/account
Workspace adminshttps://dovetail.com/help/workspace-roles/#grant-admin-access-to-users
⚙️ Settings > Integrationshttps://dovetailapp.com/settings/integrations

Dovetail.com domain change

Last updated: 27 November 2023
Created: 27 November 2023
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dovetail.comdovetail.com
reach out to our support teamhttps://dovetail.com/help/contact/

Navigating Dovetail

Last updated: 13 March 2024
Created: 23 November 2023
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customize homehttps://dovetail.com/help/customize-your-workspace-home/
key highlightshttps://dovetail.com/help/highlight-and-tag-project-content/
accessing documentationhttps://dovetail.com/help/
product changeshttps://dovetail.com/changelog/
learning journeyhttps://dovetail.com/academy/
contacting customer supporthttps://dovetail.com/help/contact/

How Dovetail is organized

Last updated: 23 November 2023
Created: 23 November 2023
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Foldershttps://dovetail.com/help/organize-projects-and-folders/
Projectshttps://dovetail.com/help/an-overview-of-projects/
Insightshttps://dovetail.com/help/summarize-and-present-insights/
Highlightshttps://dovetail.com/help/highlight-and-tag-project-content/
Noteshttps://dovetail.com/help/take-notes-and-upload-data/
Groupshttps://dovetail.com/help/organize-users-into-groups/
Usershttps://dovetail.com/help/workspace-roles/#user-roles-in-dovetail

Welcome to Dovetail

Last updated: 13 March 2024
Created: 23 November 2023
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labelurlpatched url
Canvahttps://dovetail.com/blog/canva/
Atlassian,https://dovetail.com/blog/atlassian/
Harvard Business Publishinghttps://dovetail.com/blog/harvard-business-publishing/
integrateshttps://dovetail.com/help/categories/connect-your-tools/
Google Drivehttps://dovetail.com/help/import-files-from-google-drive/
OneDrivehttps://dovetail.com/help/import-files-from-onedrive/
Zoomhttps://dovetail.com/help/import-zoom-cloud-recordings/
Zapierhttps://dovetail.com/help/connect-apps-to-dovetail-with-zapier/
single pointshttps://dovetail.com/help/highlight-and-tag-project-content/
transcribedhttps://dovetail.com/help/take-notes-and-upload-data/
canvas viewhttps://dovetail.com/help/how-to-use-canvas-layout/
reporthttps://dovetail.com/help/summarize-and-present-insights/
video or audio reel of short clipshttps://dovetail.com/help/curate-and-share-highlights-with-reels/
Slackhttps://dovetail.com/help/slack-integration/
Notionhttps://dovetail.com/help/integrate-dovetail-with-notion/
Productboardhttps://dovetail.com/help/integrate-dovetail-with-productboard/
Atlassianhttps://dovetail.com/help/integrate-dovetail-with-atlassian/
Microsoft Teamshttps://dovetail.com/help/integrate-with-microsoft-teams/
dovetail.com/signuphttps://dovetail.com/auth/signup
Getting started with Dovetailhttps://dovetail.com/academy/getting-started-in-dovetail/
Dovetail Academyhttps://dovetail.com/academy/
communityhttps://dovetail.com/community/
customer storieshttps://dovetail.com/customers/

Dovetail buyer’s guide

Last updated: 14 March 2024
Created: 22 November 2023
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Kick off your seven-day trialhttps://dovetail.com/signup/?utm_campaign=pro-mar-2024-trial&utm_medium=internal&utm_source=promo
Getting started in Dovetailhttps://dovetail.com/events/live-demo/
Dovetail Academy https://dovetail.com/academy/
Raise a quotehttps://dovetail.com/help/how-to-pay-for-dovetail/#automatically-generate-a-quote
credit cardhttps://dovetail.com/help/how-to-pay-for-dovetail/#pay-automatically-by-card
invoicehttps://dovetail.com/help/how-to-pay-for-dovetail/#pay-manually-by-invoice
Provide our company information and bank detailshttps://dovetail.com/help/our-organization-contact-details/
Our legal centerhttps://dovetail.com/help/categories/legal-and-privacy/
Master Subscription Agreementhttps://dovetail.com/help/master-subscription-agreement/
User Terms of Service.https://dovetail.com/help/user-terms-of-service/
Trust Center https://trust.dovetail.com/

Tag boards and groups

Last updated: 13 March 2024
Created: 14 August 2023
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ISO 8601https://en.wikipedia.org/wiki/ISO_8601

Security settings

Last updated: 13 March 2024
Created: 11 August 2023
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Settings > Securityhttps://dovetailapp.com/settings/security
Settings > Security > Who can invite new users to the workspacehttps://dovetailapp.com/settings/security
Settings > Security > Who can invite users as contributors or managershttps://dovetailapp.com/settings/security

Using magic features

Last updated: 11 April 2024
Created: 2 August 2023
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Learn more about magic highlight →https://dovetail.com/help/highlight-and-tag-project-content/#automatically-create-suggested-highlights
Learn more about magic cluster →https://dovetail.com/help/how-to-use-canvas-layout/#automatic-clustering

Business continuity and disaster recovery

Last updated: 21 March 2024
Created: 18 July 2023
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Chubb Insurancehttps://www.chubb.com/
status pagehttps://status.dovetailapp.com/
status pagehttps://status.dovetailapp.com/
Relation Database Servicehttps://aws.amazon.com/rds/
Simple Storage Servicehttps://aws.amazon.com/s3/
logging and monitoringhttps://dovetail.com/help/infrastructure-application-security/#vulnerability-management

Corporate security

Last updated: 29 September 2023
Created: 18 July 2023
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Envoyhttps://envoy.com/
Kandjihttps://www.kandji.io/
Vantahttps://vanta.com/
data subprocessorshttps://dovetail.com/help/data-security-and-privacy/#subprocessors
Checkedhttps://checked.com.au/

Security information

Last updated: 22 March 2024
Created: 18 July 2023
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Bcrypthttps://en.wikipedia.org/wiki/Bcrypt
Learn how to configure sharing and access controlshttps://dovetail.com/help/sharing-and-access-control/
Learn how to configure allowed domains for your workspacehttps://dovetail.com/help/enable-domain-restricted-sign-up/
American Institute of CPAs (AICPA)https://www.aicpa.org/
BARR Advisory, P.Ahttps://www.barradvisory.com/
Open Web Application Security Project (OWASP)https://owasp.org/
CWE/SANS Top 25 Most Dangerous Software Errorshttps://www.sans.org/top25-software-errors/
CyberCXhttps://www.cybercx.com.au/
Stripehttps://stripe.com/
certified as a PCI Level 1 Service Providerhttps://www.visa.com/splisting/searchGrsp.do?companyNameCriteria=stripe,%20inc
Cloud Security Alliancehttps://cloudsecurityalliance.org/
review our registration on the STAR registryhttps://cloudsecurityalliance.org/star/registry/dovetail-research-pty-ltd/
Vendor Security Alliancehttps://www.vendorsecurityalliance.org/
McAfee Enterprise-Readyhttps://www.skyhighnetworks.com/cloud-trust-program/
Amazon Web Serviceshttps://aws.amazon.com/
sub-processorshttps://dovetail.com/help/data-security-and-privacy/#subprocessors
workspace settingshttps://dovetailapp.com/settings
sub-processorshttps://dovetail.com/help/data-security-and-privacy/#subprocessors
section 4https://dovetail.com/help/master-subscription-agreement/#4.-Security-and-Privacy
section 6https://dovetail.com/help/master-subscription-agreement/#6-compliance
section 11https://dovetail.com/help/master-subscription-agreement/#11.-Confidentiality
privacy policyhttps://dovetail.com/help/privacy-policy/
data processing agreementhttps://dovetail.com/help/data-processing-agreement/
Dovetail trust centerhttps://trust.dovetail.com/
Dovetail trust centerhttps://trust.dovetail.com/documents
Cloud Security Alliance (CSA) Consensus Assessments Initiative Questionnaire (CAIQ v4.0.2)https://cloudsecurityalliance.org/star/registry/dovetail-research-pty-ltd/
Vendor Security Alliance questionnaire (VSA-Core 2019)https://www.vendorsecurityalliance.org/
Enterprise workspacehttps://dovetail.com/pricing/

Data security and privacy

Last updated: 19 March 2024
Created: 18 July 2023
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Qualys SSL Labshttps://www.ssllabs.com/
Amazon Web Serviceshttps://aws.amazon.com/
Key Management Servicehttps://aws.amazon.com/kms/
FIPS 140-2https://csrc.nist.gov/publications/detail/fips/140/2/final
"trash" facilityhttps://dovetail.com/help/restore-deleted-things-from-trash
delete their entire Dovetail workspacehttps://dovetail.com/help/update-your-subscription/#delete-your-workspace
Master Subscription Agreementhttps://dovetailapp.com/help/master-subscription-agreement/
security@dovetail.commailto:security@dovetailapp.com
Notifiable Data Breacheshttps://www.oaic.gov.au/privacy/notifiable-data-breaches/
Git version controlhttps://en.wikipedia.org/wiki/Git
Git pull requestshttps://help.github.com/en/github/collaborating-with-issues-and-pull-requests/about-pull-requests

Infrastructure and application security

Last updated: 29 September 2023
Created: 18 July 2023
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Amazon Web Serviceshttps://aws.amazon.com/
Amazon Web Services Security pagehttps://aws.amazon.com/compliance/programs/
Rev.aihttps://www.rev.ai/
Rev.aihttp://Rev.ai
Rev.aihttp://Rev.ai
Rev.aihttp://Rev.ai
Rev.aihttp://Rev.ai
Rev.aihttp://Rev.ai
Rev.aihttp://Rev.ai
Detectifyhttps://detectify.com/
GitHub's security alerts programhttps://help.github.com/en/github/managing-security-vulnerabilities/about-security-alerts-for-vulnerable-dependencies
GitHub Advisory Databasehttps://github.com/advisories
WhiteSourcehttps://www.whitesourcesoftware.com/vulnerability-database
Kandjihttps://www.kandji.io/
Amazon ECR image scanninghttps://docs.aws.amazon.com/AmazonECR/latest/userguide/image-scanning.html
Common Vulnerabilities and Exposures (CVEs)https://cve.mitre.org/
Clair projecthttps://github.com/quay/clair
Vantahttps://vanta.com/
Common Vulnerability Scoring System (CVSS)https://www.first.org/cvss/
Vantahttps://vanta.com/
Clubhousehttps://clubhouse.io/
security@dovetail.commailto:security@dovetailapp.com
Sentryhttps://sentry.io/
Amazon CloudWatch Logshttps://aws.amazon.com/cloudwatch/
Datadoghttps://www.datadoghq.com/
Amazon CloudWatchhttps://aws.amazon.com/cloudwatch/
Datadoghttps://www.datadoghq.com/
Amazon CloudTrailhttps://aws.amazon.com/cloudtrail/
Vantahttps://www.vanta.com/
Amazon GuardDutyhttps://aws.amazon.com/guardduty/
web application firewallhttps://aws.amazon.com/waf/
OWASP Top 10 security riskshttps://owasp.org/www-project-top-ten/

Account settings

Last updated: 29 September 2023
Created: 17 July 2023
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⚙️ Settings > Account > Namehttps://dovetailapp.com/settings/user/account
⚙️ Settings > Account >https://dovetailapp.com/settings/user/account
⚙️ Settings > Accounthttps://dovetailapp.com/settings/user/account
resend another reset password emailhttps://dovetail.com/help/change-your-password/
⚙️ Settings > Accounthttps://dovetailapp.com/settings/user/account
log in pagehttps://dovetailapp.com/auth/login/
mail.dovetailapp.comhttp://mail.dovetailapp.com
dovetailapp.comhttp://dovetailapp.com
⚙️ Settings > Usershttps://dovetailapp.com/settings/users

Integrate with Microsoft Teams

Last updated: 27 October 2023
Created: 12 July 2023
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Integrationshttps://dt-marketing.dovetailapp.com/settings/user/integrations
Notificationshttps://dovetailapp.com/settings/user/notifications
Integrationshttps://dt-marketing.dovetailapp.com/settings/user/integrations

Share and access control

Last updated: 13 March 2024
Created: 10 July 2023
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No internal links

Automate and manage provisioning with Okta

Last updated: 17 October 2023
Created: 26 June 2023
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SCIM API

Last updated: 17 October 2023
Created: 26 June 2023
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Note and insight summaries

Last updated: 11 April 2024
Created: 9 May 2023
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No internal links

Integrate with Productboard

Last updated: 4 September 2023
Created: 9 May 2023
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Integrationshttps://dovetailapp.com/settings/user/integrations
Integrationshttps://dovetailapp.com/settings/user/integrations

User groups

Last updated: 27 February 2024
Created: 27 April 2023
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No internal links

Curate a highlight reel

Last updated: 19 January 2024
Created: 20 April 2023
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Import from OneDrive

Last updated: 4 September 2023
Created: 13 April 2023
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Settings > Integrationshttps://dovetailapp.com/settings/user/integrations
Firefoxhttps://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting
Safarihttps://support.apple.com/en-au/guide/safari/sfri40696/mac
Microsoft's account management dashboardhttps://account.live.com/consent/Manage
⚙️ Settings > Integrationshttps://dovetailapp.com/settings/user/integrations

Product-Specific Terms: Dovetail AI Features

Last updated: 8 January 2024
Created: 29 March 2023
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Master Subscription Agreementhttps://dovetail.com/help/master-subscription-agreement/
Artificial Intelligence Development Policyhttps://trust.dovetail.com/resources
Acceptable Use Policyhttps://dovetail.com/help/acceptable-use-policy/
herehttps://dovetail.com/help/ai-models/

Workspace fields

Last updated: 27 February 2024
Created: 21 March 2023
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⚙️ Settings > Workspace fields > + New workspace field grouphttps://dovetailapp.com/settings/fields
⚙️ Settings > Workspace fields > Open chosen field grouphttps://dovetailapp.com/settings/fields
⚙️ Settings > Workspace fields > Open chosen field grouphttps://dovetailapp.com/settings/fields
Learn how to create a project template with pre-populated fields →https://dovetail.com/academy/create-project-template-for-customer-interviews/
⚙️ Settings > Workspace fieldshttps://dovetailapp.com/settings/fields

Integrate with Notion

Last updated: 18 January 2024
Created: 15 March 2023
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No internal links

Integrate with Atlassian

Last updated: 10 December 2023
Created: 13 February 2023
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No internal links

Link embeds

Last updated: 3 October 2023
Created: 6 February 2023
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No internal links

People database

Last updated: 8 December 2023
Created: 30 January 2023
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⚙️ Settings > People databasehttps://dovetailapp.com/settings/people
Dove-atarhttps://dovetailapp.com/newsroom/dovetail-profile-avatars
⚙️ Settings > People databasehttps://dovetailapp.com/settings/people
ISO 8601https://en.wikipedia.org/wiki/ISO_8601
⚙️ Settings > People databasehttps://dovetailapp.com/settings/people
⚙️ Settings > People databasehttps://dovetailapp.com/settings/people
fieldshttps://dovetailapp.com/help/add-structured-data-with-fields/
⚙️ Settings > Security > Who can view peoplehttps://dovetailapp.com/settings/security
⚙️ Settings > People databasehttps://dovetailapp.com/settings/people

Dovetail templates

Last updated: 13 March 2024
Created: 20 December 2022
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templateshttps://www.dovetail.com/templates
Templateshttps://www.dovetail.com/templates
Projectshttps://www.dovetail.com/templates/projects
Projectshttps://dovetail.com/projects
Templateshttps://www.dovetail.com/templates
Tagshttps://www.dovetail.com/templates/tags
Templateshttps://www.dovetail.com/templates
Insightshttps://www.dovetail.com/templates/insights
Templateshttps://www.dovetail.com/templates
Templateshttps://www.dovetail.com/templates
Templateshttps://www.dovetail.com/templates
Templateshttps://www.dovetail.com/templates

Custom data retention

Last updated: 18 December 2023
Created: 31 October 2022
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⚙️ Settings > Data retentionhttps://dovetailapp.com/settings/data-retention
⚙️ Settings > Data retentionhttps://dovetailapp.com/settings/data-retention

Workspace analytics

Last updated: 8 December 2023
Created: 31 August 2022
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No internal links

Insight metrics

Last updated: 3 October 2023
Created: 6 July 2022
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No internal links

HIPAA

Last updated: 9 February 2023
Created: 8 June 2022
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herehttps://dovetailapp.com/blog/health-is-wealth-were-hipaa-ready/
Health Insurance Portability and Accountability Act of 1996https://www.hhs.gov/hipaa/index.html
herehttps://dovetailapp.com/enterprise

Using canvas view

Last updated: 25 March 2024
Created: 21 April 2022
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create an insighthttps://dovetailapp.com/help/summarize-and-present-insights/
highlight reelhttps://dovetail.com/help/curate-and-share-highlights-with-reels/

Import data from Userbrain

Last updated: 24 October 2022
Created: 15 February 2022
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Userbrainhttps://www.userbrain.com/en/
upload your video to Dovetailhttps://dovetailapp.com/help/import-your-data/images-audio-video-files/

Taxes and fees

Last updated: 1 March 2024
Created: 31 January 2022
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contact ushttps://dovetail.com/help/contact/form/

Integrate with Slack

Last updated: 14 February 2024
Created: 9 December 2021
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Integrationshttps://dovetailapp.com/settings/user/integrations
Notificationshttps://dovetailapp.com/settings/user/notifications
Integrationshttps://dovetailapp.com/settings/user/integrations

Notification settings

Last updated: 4 March 2024
Created: 28 October 2021
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Settings > Notifications > Followinghttps://dovetailapp.com/settings/user/notifications
Settings > Notificationshttps://dovetailapp.com/settings/user/notifications

Organize projects & folders

Last updated: 13 March 2024
Created: 11 October 2021
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Projectshttps://dovetailapp.com/projects
Sharehttps://dovetail.com/help/sharing-and-access-control/

Open Source

Last updated: 25 July 2023
Created: 17 August 2021
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Yarnhttps://classic.yarnpkg.com/en/docs/cli/audit/
GitHub's security alerts programhttps://help.github.com/en/github/managing-security-vulnerabilities/about-security-alerts-for-vulnerable-dependencies
Amazon ECR image scanninghttps://docs.aws.amazon.com/AmazonECR/latest/userguide/image-scanning.html
Vantahttps://vanta.com/
Common Vulnerability Scoring System (CVSS)https://www.first.org/cvss/
Vulnerability Management Policyhttps://dovetail.com/help/corporate-security/#security-policies
Infrastructure and Application Securityhttps://dovetail.com/help/infrastructure-application-security

Transfer projects across workspaces

Last updated: 22 March 2024
Created: 13 August 2021
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Views and filters

Last updated: 13 March 2024
Created: 10 August 2021
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Dovetail glossary

Last updated: 11 May 2023
Created: 5 August 2021
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labelurlpatched url
herehttps://dovetailapp.com/help/workspace-roles/#Granting-admin-access-in-the-workspace
herehttps://dovetailapp.com/help/organize-content-with-the-block-editor/
herehttps://dovetailapp.com/help/visualize-your-highlights-using-charts/
noteshttps://dovetailapp.com/help/add-structured-data-with-fields/
insightshttps://dovetailapp.com/help/summarize-and-present-insights/#Add-fields-to-your-insight
peoplehttps://dovetailapp.com/help/manage-your-participants/#Supported-person-field-types
here https://dovetailapp.com/help/import-files-from-google-drive/
Transcribe video and audiohttps://dovetailapp.com/help/transcribe-video-and-audio/
herehttps://dovetailapp.com/help/watch-highlight-reels/
herehttps://dovetailapp.com/help/summarize-and-present-insights/
herehttps://dovetail.com/help/manage-your-participants/
herehttps://dovetailapp.com/help/restrict-project-access/
herehttps://dovetailapp.com/help/create-reusable-project-templates/
project trashhttps://dovetailapp.com/help/restore-deleted-things-from-trash/#Data,-tags,-and-insights
herehttps://dovetailapp.com/help/workspace-roles/
herehttps://dovetailapp.com/help/tag-across-projects-with-extensions/
workspace trashhttps://dovetailapp.com/help/restore-deleted-things-from-trash/#Projects,-extensions,-templates
first-party integration with Zapierhttps://dovetailapp.com/help/connect-apps-to-dovetail-with-zapier/
first-party integration with Zoomhttps://dovetailapp.com/help/import-zoom-cloud-recordings/

Beta features

Last updated: 3 August 2023
Created: 29 July 2021
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New SCCs & the GDPR

Last updated: 25 July 2023
Created: 28 July 2021
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Standard Contractual Clauses adopted and approved by the European Commissionhttps://eur-lex.europa.eu/eli/dec_impl/2021/914/oj?uri=CELEX%3A32021D0914&locale=en
contact ushttps://dovetailapp.com/help/contact/

Anti-Bribery and Anti-Corruption Statement

Last updated: 25 July 2023
Created: 26 July 2021
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background checkshttps://dovetail.com/help/corporate-security/#background-checks
vendor due diligencehttps://dovetail.com/help/corporate-security/#vendor-management

Public access for insights

Last updated: 13 November 2023
Created: 23 July 2021
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⚙️ Settings > Authentication > Securityhttps://dovetailapp.com/settings/authentication

Modern Slavery Statement

Last updated: 16 August 2023
Created: 23 July 2021
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Background checkshttps://dovetail.com/help/corporate-security/#background-checks
vendors and suppliershttps://dovetail.com/help/corporate-security/#vendor-management
risk assessmentshttps://dovetail.com/help/corporate-security/#risk-management

Using the block editor

Last updated: 18 January 2024
Created: 30 June 2021
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Import from Google Drive

Last updated: 4 September 2023
Created: 25 June 2021
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Settings > Integrationshttps://dovetailapp.com/settings/user/integrations
Settings > Integrationshttps://dovetailapp.com/settings/user/integrations
Google API Services User Data Policyhttps://developers.google.com/terms/api-services-user-data-policy#additional_requirements_for_specific_api_scopes

Privacy Policy

Last updated: 25 July 2023
Created: 6 June 2021
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dovetail.comhttp://dovetail.com
Australian Privacy Acthttps://dovetail.com/help/australian-privacy-act/
Master Subscription Agreementhttps://dovetail.com/help/master-subscription-agreement/
Google Drivehttps://dovetail.com/help/import-files-from-google-drive/
Zoomhttps://dovetail.com/help/import-zoom-cloud-recordings/
Zapierhttps://dovetail.com/help/import-data-with-a-zapier-action/
herehttps://dovetail.com/help/data-subprocessors/
Google Analytics Terms of Servicehttps://www.google.com/analytics/terms/us.html
Google Privacy Policyhttps://policies.google.com/privacy
learn more about how Google collects and processes datahttps://policies.google.com/technologies/partner-sites
Google Analytics Opt-out Browser Add-onhttps://tools.google.com/dlpage/gaoptout/
Privacy Policyhttps://segment.com/docs/legal/privacy/
Facebook's advertising settingshttps://www.facebook.com/help/109378269482053/?helpref=hc_fnav
herehttps://www.facebook.com/about/privacy
user controlshttps://www.linkedin.com/psettings/guest-controls/retargeting-opt-out
herehttps://www.linkedin.com/legal/privacy-policy
Google Marketing Platform opt-out pagehttps://www.google.com/settings/ads/onweb#display_optout
Network Advertising Initiative opt-out pagehttps://www.networkadvertising.org/managing/opt_out.asp
herehttps://policies.google.com/privacy?hl=en-US
https://optout.networkadvertising.orghttps://optout.networkadvertising.org/
www.allaboutcookies.orghttp://www.allaboutcookies.org/
https://www.allaboutdnt.comhttps://www.allaboutdnt.com
legal@dovetail.commailto:legal@dovetail.com
legal@dovetail.commailto:legal@dovetail.com
herehttps://dovetail.com/help/where-does-dovetail-store-data/
herehttps://dovetail.com/help/categories/security/
legal@dovetail.commailto:legal@dovetail.com
legal@dovetail.commailto:legal@dovetail.com
Office of the Australian Information Commissionerhttps://www.oaic.gov.au/
made available on their websitehttps://www.oaic.gov.au/about-us/contact-us
legal@dovetail.commailto:legal@dovetail.com
legal@dovetail.commailto:legal@dovetail.com
herehttps://dovetail.com/help/data-retention/

Update your profile

Last updated: 9 March 2023
Created: 1 June 2021
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create your own avatarhttps://dovetailapp.com/newsroom/dovetail-profile-avatars

Workspace home

Last updated: 9 November 2023
Created: 25 May 2021
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Accessibility Statement

Last updated: 4 August 2023
Created: 18 May 2021
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contact ushttps://dovetailapp.com/help/contact/form/
Web Content Accessibility Guidelines version 2.1https://www.w3.org/TR/WCAG21/
contact ushttps://dovetailapp.com/help/contact/form/

Master Subscription Agreement

Last updated: 13 March 2024
Created: 9 March 2021
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https://dovetail.com/help/categories/security/https://dovetail.com/help/categories/security/
https://dovetail.com/help/taxes/https://dovetail.com/help/taxes/
legal@dovetail.commailto:legal@dovetail.com
https://dovetail.com/help/categories/legal-and-privacy/https://dovetail.com/help/categories/legal-and-privacy/
https://dovetail.com/help/acceptable-use-policy/https://dovetail.com/help/acceptable-use-policy/
https://dovetail.com/help/https://dovetail.com/help/
https://dovetail.com/pricing/https://dovetail.com/pricing/
https://dovetail.com/help/categories/legal-and-privacy/#termshttps://dovetail.com/help/categories/legal-and-privacy/#terms

Acceptable Use Policy

Last updated: 8 January 2024
Created: 8 March 2021
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Master Subscription Agreementhttps://dovetail.com/help/master-subscription-agreement/
User Terms of Servicehttps://dovetail.com/help/user-terms-of-service/
Product-Specific Termshttps://dovetail.com/help/product-specific-terms-dovetail-ai/

Workspace branding

Last updated: 27 February 2024
Created: 14 November 2020
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Settingshttps://dovetailapp.com/settings
Settingshttps://dovetailapp.com/settings
Settingshttps://dovetailapp.com/settings
Settings > Domainhttps://dovetailapp.com/settings

Add, remove and manage users

Last updated: 13 March 2024
Created: 12 November 2020
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Settings > Usershttps://dovetailapp.com/settings/users
Settings > Authenticationhttps://dovetail.com/settings/authentication

Insurance

Last updated: 25 July 2023
Created: 9 November 2020
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Chubb Insurancehttps://www.chubb.com/

Import from Zoom

Last updated: 4 September 2023
Created: 4 November 2020
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Settings > Integrationshttps://dovetailapp.com/settings/user/integrations
Settings > Integrationshttps://dovetailapp.com/settings/user/integrations

California Consumer Privacy Act

Last updated: 16 August 2023
Created: 13 October 2020
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California Consumer Privacy Acthttps://oag.ca.gov/privacy/ccpa
data retention documentationhttps://dovetail.com/help/data-security-and-privacy/#data-retention
employee confidentiality agreementshttps://dovetail.com/help/corporate-security/#confidentiality-agreements

Troubleshooting login

Last updated: 15 August 2023
Created: 7 October 2020
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log in pagehttps://dovetailapp.com/auth/login/
I’m not receiving emails from Dovetail – why?https://dovetail.com/help/account-settings/#troubleshooting-login

Press kit and logo usage

Last updated: 25 July 2023
Created: 7 October 2020
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Update your subscription

Last updated: 13 March 2024
Created: 24 September 2020
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Settings > Billinghttps://dovetailapp.com/settings/billing
Settings > Billinghttps://dovetailapp.com/settings/billing
Settings > Billinghttps://dovetailapp.com/settings/billing
Settings > Billinghttps://dovetailapp.com/settings/billing
Settings > Billinghttps://dovetailapp.com/settings/billing
Master Subscription Agreementhttps://dovetail.com/help/master-subscription-agreement/
Master Subscription Agreementhttps://dovetail.com/help/master-subscription-agreement/
data retention policyhttps://dovetail.com/help/data-security-and-privacy/#data-retention
⚙️ Settings > Delete workspacehttps://dovetailapp.com/settings

Australian Privacy Act

Last updated: 25 July 2023
Created: 22 September 2020
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Australian Privacy Act 1988 (Cth)https://www.legislation.gov.au/Details/C2017C00283
13 Australian Privacy Principles (APPs)https://www.oaic.gov.au/privacy/australian-privacy-principles/australian-privacy-principles-quick-reference/
organizational technical and security measures/help/categories/security/
services infrastructurehttps://dovetail.com/help/security-information/
full list of our data subprocessorshttps://dovetail.com/help/data-security-and-privacy/#subprocessors
Standard Contractual Clauseshttps://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en
technical and organizational security measures/help/categories/security/

Procurement information

Last updated: 13 December 2023
Created: 20 September 2020
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Australian Securities and Investments Commission (ASIC)https://connectonline.asic.gov.au/RegistrySearch/
Australian Business Register (ABR)https://abr.business.gov.au/
contact ushttps://dovetail.com/help/contact/form/

Download project data

Last updated: 19 January 2024
Created: 9 July 2020
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No internal links

Connect apps with Zapier

Last updated: 7 November 2023
Created: 9 July 2020
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directoryhttps://zapier.com/apps/integrations
Integrationshttps://dovetailapp.com/settings/user/integrations
Zapier’s websitehttps://zapier.com/pricing
sentiment analysishttps://dovetail.com/help/highlight-and-tag-project-content/#sentiment-analysis

Navigate between workspaces

Last updated: 13 March 2024
Created: 9 July 2020
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invite youhttps://dovetail.com/help/manage-your-workspace/users/
Learn more about automatic account creation.https://dovetail.com/help/enable-domain-restricted-sign-up/#automatic-account-creation
Learn more about managing user roleshttps://dovetail.com/help/manage-your-workspace/users
delete your workspacehttps://dovetail.com/help/faq/delete-workspace/

Technical limits

Last updated: 25 March 2024
Created: 9 July 2020
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contact our teamhttps://dovetail.com/help/contact/

How to pay for Dovetail

Last updated: 26 March 2024
Created: 9 July 2020
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manager or contributorhttps://dovetail.com/help/workspace-roles/#user-roles-in-dovetail
Stripehttps://stripe.com/
Settings > Billinghttps://dovetailapp.com/settings/billing
Stripehttps://stripe.com/
our bank accounthttps://dovetail.com/help/our-organization-contact-details/#bank-details
Settings > Billinghttps://dovetailapp.com/settings/billing
⚙️ Settings > Billing > Explore planshttps://dovetailapp.com/settings/billing

Quantify data with charts

Last updated: 13 March 2024
Created: 9 July 2020
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Change your password

Last updated: 17 October 2020
Created: 9 July 2020
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log in pagehttps://dovetailapp.com/auth/login/
user security pagehttps://dovetailapp.com/account/security

Configure single sign-on (SSO)

Last updated: 16 February 2024
Created: 9 July 2020
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⚙️ Settings > Authentication > Authentication optionshttps://dovetailapp.com/settings/authentication
domain-restricted sign uphttps://dovetail.com/help/enable-domain-restricted-sign-up/
⚙️ Settings > Authentication > Authentication optionshttps://dovetailapp.com/settings/authentication
⚙️ Settings > Authentication > Authentication optionshttps://dovetailapp.com/settings/authentication
Settings > Authentication > Authentication methodshttps://dovetailapp.com/settings/authentication
Google API Consolehttps://console.developers.google.com/
⚙️ Settings > Authentication > Authentication optionshttps://dovetailapp.com/settings/authentication
https://accounts.google.com/.well-known/openid-configurationhttps://accounts.google.com/.well-known/openid-configuration
Dovetail Okta integrationhttps://www.okta.com/integrations/dovetail/
⚙️ Settings > Authentication > Authentication optionshttps://dovetailapp.com/settings/authentication

Organize data with fields

Last updated: 3 April 2024
Created: 9 July 2020
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Authentication settings

Last updated: 13 March 2024
Created: 9 July 2020
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Learn more about streamlining authentication to Dovetail →https://dovetail.com/academy/streamline-authentication-to-dovetail/
Learn more about how to configure SSO for your workspace →https://dovetail.com/help/configure-single-sign-on-sso/
Learn more about how to configure SCIM for your workspace →https://dovetail.com/help/scim-overview/

Workspace tags

Last updated: 27 February 2024
Created: 9 July 2020
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Managershttps://dovetail.com/help/workspace-roles/#permissions-by-role
⚙️ Settings > Tags > Create new workspace tag boardhttps://dovetailapp.com/settings/tags
groupshttps://dovetail.com/help/organize-users-into-groups/
Templateshttps://dovetail.com/help/create-reusable-project-templates/
Learn how to link a workspace tag board to a project templatehttps://dovetail.com/academy/create-project-template-for-customer-interviews/

Data Subject Access Request

Last updated: 25 July 2023
Created: 9 July 2020
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legal@dovetailapp.commailto:legal@dovetailapp.com
about pagehttps://dovetailapp.com/company/about
legal@dovetailapp.commailto:legal@dovetailapp.com

Import data from UsabilityHub

Last updated: 24 July 2023
Created: 9 July 2020
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UsabilityHubhttps://usabilityhub.com/

Our GDPR commitment

Last updated: 10 November 2023
Created: 9 July 2020
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confidentiality and security of that datahttps://dovetail.com/help/corporate-security/#security-training
data sub-processorshttps://dovetail.com/help/data-security-and-privacy/#subprocessors
The EU’s definition of personal datahttps://ec.europa.eu/info/law/law-topic/data-protection/reform/what-personal-data_en
Full text of the GDPRhttps://gdpr-info.eu/
legal@dovetail.commailto:legal@dovetailapp.com

Import data from UserTesting

Last updated: 24 October 2022
Created: 9 July 2020
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UserTestinghttps://www.usertesting.com/
transcriptshttps://help.usertesting.com/hc/en-us/articles/115003371291-Transcripts
upload your video to Dovetailhttps://dovetailapp.com/help/import-your-data/images-audio-video-files/

Import data from Lookback

Last updated: 24 October 2022
Created: 9 July 2020
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Lookbackhttps://lookback.io/

Import data from EnjoyHQ

Last updated: 24 October 2022
Created: 9 July 2020
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EnjoyHQhttps://getenjoyhq.com/
support@getenjoyhq.commailto:support@getenjoyhq.com

Data Processing Agreement

Last updated: 25 July 2023
Created: 9 July 2020
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Master Subscription Agreementhttps://dovetailapp.com/help/master-subscription-agreement/
this linkhttps://ironcladapp.com/public-launch/62f341afa3cfdef6ae271a17

Mutual Non-Disclosure Agreement

Last updated: 25 July 2023
Created: 9 July 2020
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User Terms of Service

Last updated: 25 July 2023
Created: 9 July 2020
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https://dovetailapp.com/help/acceptable-use-policy
https://dovetailapp.com/help/acceptable-use-policy
https://dovetailapp.com/help/acceptable-use-policy
https://dovetailapp.com/help/acceptable-use-policy/
https://dovetailapp.com/help/user-privacy-policy
https://dovetailapp.com/help/acceptable-use-policy/
https://slack.com/acceptable-use-policy
legal@dovetailapp.commailto:legal@dovetailapp.com

Community Code of Conduct

Last updated: 25 July 2023
Created: 9 July 2020
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public Slack communityhttps://dovetailapp.com/community/
legal@dovetail.commailto:legal@dovetailapp.com

Restore deleted work

Last updated: 20 December 2023
Created: 9 July 2020
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workspace trashhttps://dovetailapp.com/settings/trash/
Settings > Trashhttps://dovetailapp.com/settings/trash

Templates

Last updated: 6 March 2024
Created: 9 July 2020
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Settings > Templateshttps://dovetailapp.com/settings/templates
Settings > Templateshttps://dovetailapp.com/settings/templates
Templateshttps://dovetailapp.com/settings/templates
Settings > Templateshttps://dovetail.com/settings/templates
Settings > Templateshttps://dovetail.com/settings/templates

Comment and mention others

Last updated: 3 April 2024
Created: 9 July 2020
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Create an insight

Last updated: 6 March 2024
Created: 9 July 2020
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communityhttps://dovetail.com/help/community-submissions/#whats-in-the-community
workspace templatehttps://dovetail.com/help/create-reusable-project-templates/
previews for public linkshttps://dovetail.com/help/embedding-links-in-the-editor/
Learn more about summarizing your data with AIhttps://dovetail.com/help/summarizing-your-data/
Unsplashhttps://unsplash.com/
Learn more about fields and how to use them for organizing your insights in the workspace.https://dovetail.com/help/add-structured-data-with-fields/
Learn more about enabling public access to project insightshttps://dovetail.com/help/share-insights-with-public-access/

Edit notes and transcripts

Last updated: 9 April 2024
Created: 9 July 2020
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‘WYSIWYG’ editorhttps://en.wikipedia.org/wiki/WYSIWYG

Create notes and import data

Last updated: 11 April 2024
Created: 9 July 2020
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Zoomhttps://dovetail.com/help/import-zoom-cloud-recordings/
Google Drivehttps://dovetail.com/help/import-files-from-google-drive/
OneDrivehttps://dovetail.com/help/import-files-from-onedrive/
Zapierhttps://dovetail.com/help/connect-apps-to-dovetail-with-zapier/
⚙️ Settings > Transcription > Workspace custom vocabularyhttps://eif.dovetail.com/settings/transcription
WebVTT (Web Video Text Tracks)https://en.wikipedia.org/wiki/WebVTT
Rev's free caption converterhttps://www.rev.com/captionconverter
Rev.com's paid captioning serviceshttps://www.rev.com/blog/resources/how-to-create-a-vtt-file-webvtt-caption-generator
ISO 8601https://en.wikipedia.org/wiki/ISO_8601
Transfer projects across workspaces →https://dovetail.com/help/transfer-projects-between-workspaces/

Setting up a project

Last updated: 12 November 2023
Created: 9 July 2020
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Noteshttps://dovetail.com/help/take-notes-and-upload-data/
Highlightshttps://dovetail.com/help/highlight-and-tag-project-content/
Tagshttps://dovetail.com/help/highlight-and-tag-project-content/
Insightshttps://dovetail.com/help/summarize-and-present-insights/
Chartshttps://dovetail.com/help/visualize-your-highlights-using-charts/

Surface themes with highlights

Last updated: 8 April 2024
Created: 9 July 2020
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Defaults to page content

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upload a document into a notehttps://dovetail.com/help/take-notes-and-upload-data/#import-documents
Slackhttps://dovetail.com/help/slack-integration/
Teamshttps://dovetail.com/help/integrate-with-microsoft-teams/
Notionhttps://dovetail.com/help/integrate-dovetail-with-notion/
other available toolshttps://dovetail.com/help/categories/connect-your-tools/
Importing structured spreadsheet datahttps://dovetail.com/help/take-notes-and-upload-data/#import-a-csv-spreadsheet
Importing data via Zapier actionhttps://dovetail.com/help/connect-apps-to-dovetail-with-zapier/

  • Search title set in contentful
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  • One standard seo social image used for all seo articles and categories

Enhancing employee happiness: 14 tips for a positive workplace

Last updated: 9 April 2024
Created: 9 April 2024
Search Title:

Employee Happiness: 14 Strategies to Boost Morale and Retention

Search Description:

Want to keep your team engaged, motivated, and happy? Discover proven strategies for increasing employee happiness.

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enhancing employee happinesshttps://dovetail.com/employee-experience/
Forbeshttps://www.forbes.com/sites/forbesbusinesscouncil/2024/02/26/want-business-success-stop-overlooking-employee-happiness/?sh=77caa27412d5
McKinseyhttps://www.mckinsey.com/featured-insights/diversity-and-inclusion/supporting-employees-in-the-work-life-balancing-act

What are release notes?

Last updated: 9 April 2024
Created: 9 April 2024
Search Title:

Release Notes: Overview, Fundamentals & FAQs

Search Description:

Want to communicate product updates to your customers clearly and effectively? This article covers release notes and how they can benefit your business.

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product managerhttps://dovetail.com/role/product-manager/

5 types of employees you’ll encounter in the workplace

Last updated: 4 April 2024
Created: 4 April 2024
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What Are the Different Types of Employees?

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Whether you're a manager or an employee, knowing the different types of employees can help you hire and build better teams.

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Fair Labor Standards Acthttps://www.dol.gov/agencies/whd/flsa
over 22%https://www.forbes.com/sites/carolinecastrillon/2023/09/03/why-job-hopping-is-going-to-continue-for-the-foreseeable-future/?sh=77caf97831a7
over 50%https://www.linkedin.com/pulse/ready-anything-jobs-come-go-your-career-here-stay-catherine-fisher/

How to measure company culture and why it matters

Last updated: 4 April 2024
Created: 4 April 2024
Search Title:

How to Measure Company Culture: Metrics and Best Practices

Search Description:

Discover the importance of measuring company culture and how it can impact your business. Learn about the top metrics and best practices for effectively evaluating your company's culture.

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Forbeshttps://www.forbes.com/sites/forbesbusinesscouncil/2024/01/02/18-factors-for-effectively-measuring-company-culture/?sh=19ebcf98647d
Inc.https://www.inc.com/jim-schleckser/cant-measure-culture-here-are-9-ways-to-quantify-your-culture.html
Great Place to Workhttps://www.greatplacetowork.co.uk/employee-surveys

How to conduct a successful UX audit

Last updated: 4 April 2024
Created: 4 April 2024
Search Title:

The Essential UX Audit Guide

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Improve user experience and drive better results with our comprehensive guide on conducting successful UX audits.

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Jakob Nielsen’s usability heuristicshttps://www.nngroup.com/articles/ten-usability-heuristics/

The ultimate guide to product intelligence

Last updated: 31 March 2024
Created: 31 March 2024
Search Title:

The Power of Product Intelligence: A Comprehensive Guide

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Learn how product intelligence can help your business stay ahead of the competition, make data-driven decisions, and boost your bottom line.

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What you need to know about digital prototypes

Last updated: 31 March 2024
Created: 31 March 2024
Search Title:

What Is A Digital Prototype? Principles, Benefits, Types

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Ready to take your product design process to the next level? Dive into the world of digital prototyping and discover how it can revolutionize your development cycle.

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prototypinghttps://dovetail.com/product-development/prototyping/

The ultimate UX design process guide (2024)

Last updated: 27 March 2024
Created: 27 March 2024
Search Title:

What Is The UX Design Process? Steps & Best Practices

Search Description:

Want to create a seamless user experience for your digital products? Discover the ins and outs of the UX design process, from research to testing.

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combining, analyzing, and generating actionable insightshttps://dovetail.com/help/summarize-and-present-insights/
performing UX research with Dovetailhttps://dovetail.com/solution/ux-research-platform/

13 essential CRO metrics for measuring success

Last updated: 27 March 2024
Created: 27 March 2024
Search Title:

13 CRO Metrics to Boost Website Conversions

Search Description:

Discover the key CRO metrics you need to track and analyze to improve your conversion rate optimization efforts and drive growth.

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42% of customershttps://blog.hubspot.com/marketing/web-design-stats-for-2020
50%https://retailwire.com/discussion/is-mobile-shopping-a-better-experience-than-desktop-shopping/
65%https://www.annexcloud.com/blog/21-surprising-customer-retention-statistics-2023/
anywhere between 2.5% and 3%https://www.shopify.com/blog/ecommerce-conversion-rate

Competitive positioning: How to gain a winning edge

Last updated: 4 April 2024
Created: 27 March 2024
Search Title:

Competitive Positioning: How to Stand Out and Stay Ahead

Search Description:

Learn how to establish and maintain competitive positioning for your business with effective strategies that can give you the edge over your competitors.

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Whole Foods Markethttps://www.wholefoodsmarket.com/
Axehttps://www.axe.com/us/en/home.html

Why is the sales funnel important? How does it work? How should you use one?

Last updated: 24 March 2024
Created: 24 March 2024
Search Title:

The Importance of Sales Funnels: Functionality and Best Practices

Search Description:

Understand why sales funnels are crucial for businesses and how to effectively utilize them for optimal results.

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98% of consumers see reviews as an important part of decision-making, with 45% saying they won’t purchase a product without themhttps://www.forbes.com/sites/forbesbusinesscouncil/2023/11/15/the-power-of-reputation-how-to-get-more-reviews-from-customers/#:~:text=Positive%20reviews%20can%20lead%20directly,there%20aren't%20any%20reviews.
manage to convert 2-5%https://hbr.org/2014/05/making-freemium-work#:~:text=(in%20my%20research%2C%20I%E2%80%99ve%20found%20that%20most%20companies%E2%80%99%20range%20from%202%25%20to%205%25
40%+ conversion rateshttps://www.forbes.com/sites/greatspeculations/2022/06/07/spotify-the-music-is-ending-for-this-once-high-flyer/?sh=145bd6ad9841
like golf majorshttps://newsroom.rolex.com/world-of-rolex/rolex-and-sports/rolex-and-golf
Roger Federerhttps://www.rolex.com/rolex-and-sports/tennis/roger-federer

10 employee recognition program ideas to make your employees feel valued

Last updated: 22 March 2024
Created: 22 March 2024
Search Title:

10 Employee Recognition Program Ideas

Search Description:

Find out which types of employee recognition programs are most effective and get tips on designing one to fit your organization's needs.

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of respondents said they would be more productive if recognized more frequentlyhttps://nectarhr.com/blog/employee-recognition-statistics
71% confirmed that more routine recognition efforts would make them less likely to leave their jobhttps://nectarhr.com/blog/employee-recognition-statistics
employees who receive great recognition are https://www.gallup.com/analytics/472658/workplace-recognition-research.aspx
mentions of employees in customer feedback formshttps://dovetail.com/help/categories/organize-your-data/
https://www.linkedin.com/posts/the-gorilla-glue-company_peoplefirst-safety-safetyiseverybodysbusiness-activity-7066473184237129728--Eyh/
91% of Patagonia's workforce expressing satisfactionhttps://www.greatplacetowork.com/certified-company/1000745
50-year clubhttps://www.npr.org/2021/09/28/1041270317/some-original-staffers-say-theyre-still-happy-to-work-at-disney-world-after-50-y
these six forms of recognitionhttps://www.gallup.com/workplace/236441/employee-recognition-low-cost-high-impact.aspx

The ultimate guide to effective communication in the workplace

Last updated: 22 March 2024
Created: 22 March 2024
Search Title:

Guide to Effective Communication in the Workplace

Search Description:

Discover how effective communication in the workplace can boost collaboration and productivity. Learn the basics and benefits of using different forms of communication at work.

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19 must-have CX tools for every business

Last updated: 22 March 2024
Created: 22 March 2024
Search Title:

Top 19 Customer Experience (CX) Tools for Every Business

Search Description:

Want to elevate your customer experience? Explore our top picks for the best tools to improve satisfaction and retention in your business.

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Google Analyticshttps://analytics.google.com/analytics/web/
Mixpanelhttps://mixpanel.com/home/
Google Marketing Platformhttps://marketingplatform.google.com/about/
Outfunnelhttps://outfunnel.com/web-visitor-tracking/
Hotjarhttps://www.hotjar.com/
Productboardhttps://www.productboard.com/
Mazehttps://maze.co/
Dovetailhttps://dovetail.com/
You can get started with Dovetail for free herehttps://dovetail.com/signup/
Whatfixhttps://whatfix.com/
Userpilothttps://userpilot.com/
Walnuthttps://www.walnut.io/
Appcueshttps://www.appcues.com/
Scribehttps://scribehow.com/
Document360https://document360.com/
Intercomhttps://www.intercom.com/
Freshdeskhttps://www.freshworks.com/freshdesk/
Zendeskhttps://www.zendesk.com/
SuperOffice Servicehttps://www.superoffice.com/features/service/
HubSpot'shttps://www.hubspot.com/

How to improve customer satisfaction

Last updated: 22 March 2024
Created: 22 March 2024
Search Title:

12 Ways to Improve Customer Satisfaction

Search Description:

Discover the top tips and strategies for boosting customer satisfaction in your business, leading to happier customers and increased success.

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increase revenue by as much as 80%+https://www.toptal.com/finance/venture-capital-consultants/the-importance-of-customer-retention-an-empirical-study
five to six times more expensive to find a new client than it is to reactivate an old clienthttps://www.americanexpress.com/en-us/business/trends-and-insights/articles/retaining-customers-vs-acquiring-customers/
5 to 25 times more costly than retaining existing oneshttps://www.invespcro.com/blog/customer-acquisition-retention/
68% of consumers are willing to pay more for products and serviceshttps://cdn2.hubspot.net/hubfs/2771217/Content/2018%20Customer%20Service%20Expectations%20Gladly.pdf
38% more likely to recommend your brandhttps://success.qualtrics.com/rs/542-FMF-412/images/ROI%20of%20customer%20experience%202020.pdf
significant challenge of https://www.gladly.com/wp-content/uploads/2021/02/2021-Customer-Expectation-Report.pdf
needing to provide their ticket or order numberhttps://www.gladly.com/wp-content/uploads/2021/02/2021-Customer-Expectation-Report.pdf
failed to acknowledge their order history or current statushttps://www.gladly.com/wp-content/uploads/2021/02/2021-Customer-Expectation-Report.pdf
Mentionhttps://mention.com/en/
HotJarhttps://www.hotjar.com/
identify the common issues customers face when purchasing your product or service or interacting with your businesshttps://dovetail.com/academy/advance-your-customer-analysis/
Active listeninghttps://www.coursera.org/articles/active-listening
multiple channelshttps://www.ibm.com/topics/omnichannel-customer-service#
CSAT is a valuable tool for tracking customer satisfaction trends over timehttps://dovetail.com/surveys/csat/

Analyzing your competitor’s products with a competitive product analysis

Last updated: 22 March 2024
Created: 22 March 2024
Search Title:

How to Do a Competitive Product Analysis

Search Description:

Want to come out on top in the fiercely competitive world of business? Learn how to perform a thorough competitor product analysis and gain an edge over your rivals.

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20 questions to ask on your next sales discovery call

Last updated: 21 March 2024
Created: 21 March 2024
Search Title:

20 Best Sales Discovery Questions to Ask

Search Description:

Get a jump on the competition with these top sales discovery questions. Learn how to uncover a prospect’s needs and move the sales process forward.

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10 voice of the customer (VoC) metrics to track

Last updated: 21 March 2024
Created: 21 March 2024
Search Title:

10 Voice of the Customer (VoC) Metrics to Track and Why

Search Description:

Discover the voice of the customer (VoC) metrics essential for enhancing customer experience. Learn why tracking these metrics matters for business growth.

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customer satisfactionhttps://dovetail.com/customer-research/csat-template/

How to use VoC analytics for better insights

Last updated: 21 March 2024
Created: 21 March 2024
Search Title:

How to Use Voice of Customer Analytics to Get Better Insights

Search Description:

Learn how to gather and use voice of customer analytics to get more unique insights into your customers.

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analyze the collected datahttps://dovetail.com/analysis/

Closed-ended questions: Overview, uses, and examples

Last updated: 21 March 2024
Created: 21 March 2024
Search Title:

Closed-Ended Questions: Overview, Uses, and Examples

Search Description:

Discover the ins and outs of closed-ended questions in our detailed overview. Explore their various applications, advantages, and practical examples.

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Dovetailhttps://dovetail.com

How to improve your website’s conversion rate

Last updated: 21 March 2024
Created: 21 March 2024
Search Title:

What is Conversion Rate Optimization (CRO)? Definition, Strategies, Formulas

Search Description:

Discover the power of conversion rate optimization and learn how this strategy can boost your success.

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cart abandonment rates of around 70%https://baymard.com/lists/cart-abandonment-rate

16 top customer insight tools for effective customer research

Last updated: 17 March 2024
Created: 17 March 2024
Search Title:

16 Essential Customer Insight Tools for Effective Research

Search Description:

Discover the top tools to help you gain valuable insights into your customers, improve customer satisfaction, and drive success in your business.

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74%https://instapage.com/blog/personalization-statistics
Dovetailhttps://dovetail.com/

30 open-ended sales questions to use during the sales process

Last updated: 17 March 2024
Created: 17 March 2024
Search Title:

30 Open-Ended Questions to Improve Your Sales Process

Search Description:

Boost your sales effectiveness and cultivate strong customer relationships through strategic open-ended questions. Dive into this comprehensive guide to kickstart your sales journey today.

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What does continuous UX research look like?

Last updated: 17 March 2024
Created: 17 March 2024
Search Title:

What Is Continuous UX Research? Methods, Benefits & FAQs

Search Description:

Discover the benefits of using continuous research methods to gather valuable data and improve decision-making for UX.

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No internal links

Product lifecycle management 101: definition, stages, and benefits

Last updated: 13 March 2024
Created: 13 March 2024
Search Title:

Product Lifecycle Management 101: Definition, Stages, and Benefits

Search Description:

Discover what product lifecycle management is, how it works, and why it is crucial for the success of your business.

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all products have a lifecycle and that different marketing and management activities must happen at each stagehttps://www.concurrent-engineering.co.uk/Blog/bid/100180/A-Brief-History-of-Product-Lifecycle-Management
Jeep Grand Cherokee was the first product manufactured using PLM principleshttps://www.concurrent-engineering.co.uk/Blog/bid/100180/A-Brief-History-of-Product-Lifecycle-Management
Siemens Teamcenterhttps://plm.sw.siemens.com/en-US/teamcenter/
ENOVIAhttps://www.3ds.com/products/enovia
Windchillhttps://www.ptc.com/en/products/windchill
cloud-based product data management and product lifecycle management systemhttps://www.imaginit.com/software/autodesk-products/fusion-360-manage
cloud-based PLM and QMS softwarehttps://www.arenasolutions.com/
SAP PLMhttps://www.sap.com/canada/products/scm/plm-r-d-engineering.html
Aras Innovatorhttps://www.aras.com/en
Agile PMhttps://www.oracle.com/ca-en/scm/product-lifecycle-management/
Infor PLM (Optiva)https://www.infor.com/en-ca/solutions/scm/plm/process
Creohttps://www.ptc.com/en/products#Creo%20View

17 Essential Design Thinking Tools in 2024

Last updated: 13 March 2024
Created: 13 March 2024
Search Title:

17 Best Design Thinking Tools for Product Development

Search Description:

Take your product design to the next level with these top design thinking tools.

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Make My Personahttps://www.hubspot.com/make-my-persona
UserZoomhttps://www.usertesting.com/platform/userzoom
Hotjarhttps://www.hotjar.com/
Figmahttps://www.figma.com/
ClickUphttps://clickup.com/
Optimizelyhttps://www.optimizely.com/
SessionLabhttps://www.sessionlab.com/
Stormboardhttps://stormboard.com/home
Dovetailhttps://dovetail.com/
Mirohttps://miro.com/product-overview/
Google Marketing Platformhttps://marketingplatform.google.com/about/
Muralhttps://www.mural.co/
UserTestinghttps://www.usertesting.com/platform/enjoyhq
Typeformhttps://www.typeform.com/
MindMeisterhttps://www.mindmeister.com/
UserTestinghttps://www.usertesting.com/

Measuring success: 12 key adoption metrics for product development

Last updated: 12 March 2024
Created: 12 March 2024
Search Title:

12 Essential Product Adoption Metrics to Track

Search Description:

Having trouble tracking the success of your product? Learn about the top adoption metrics and how they can help you make data-driven decisions.

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Net Promoter Score (NPS)https://dovetail.com/surveys/what-is-net-promoter-score/

What is integration testing?

Last updated: 12 March 2024
Created: 12 March 2024
Search Title:

What is Integration Testing? Ultimate Guide

Search Description:

Discover the essentials of integration testing, where individual software modules are combined and tested as a group to ensure seamless functionality.

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What you need to know about agile project management

Last updated: 12 March 2024
Created: 12 March 2024
Search Title:

What is Agile Project Management?

Search Description:

Explore agile project management: a flexible, iterative approach to managing projects. Learn how to adapt to change and deliver value faster.

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70%https://www.knowledgehut.com/blog/agile/waterfall-vs-agile#:~:text=According%20to%20current%20statistics%2C%2070,the%20success%20rate%20is%2049%25

55 research questions about mental health

Last updated: 12 March 2024
Created: 12 March 2024
Search Title:

55 Research Questions About Mental Health