SEO Health Check

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Engaging insights in minutes: launching five new features to speed up analysis

Five new features to get from data to insights—fast

Dovetail is the customer insights hub that makes deep customer insights easier—and fast insights possible.

label	url	patched url
insight template	https://dovetailapp.com/templates/insights
Team plan and above	https://dovetail.com/pricing/
Try Dovetail	https://dovetail.com/

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Built to scale: introducing video blurring plus four more features for security and collaboration

Built for scale: face blurring, SCIM, user groups, and more

We’ve launched five new features to help large organizations take their customer-led culture to new heights.

label	url	patched url
vision for the future of customer research	https://dovetail.com/blog/dovetail-in-2023/#a-scalable-standardized-insights-hub
Enterprise	https://dovetail.com/scale/
Speak to our team	https://dovetail.com/help/contact/

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Dovetail in the details: 24 improvements to automate, tag, and share

Dovetail in the details: 24 product improvements

Your go-to place to discover all the small but mighty improvements we’ve made to our product, in hopes of helping you build better products too.

label	url	patched url
new AI features	https://dovetail.com/ai/
Help Center	https://dovetail.com/help/
newest AI features	https://dovetailapp.com/ai	https://dovetail.com/ai
tweeting us	https://twitter.com/hidovetail/
joining the discussion in our Slack Community.	https://dovetail.com/community/

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Stakeholder buy-in at every step, now with AI-powered summaries

Stakeholder buy-in at every step, with AI-powered summaries

Auto-summarize key takeaways from interviews, feedback, and customer data on the fly.

label	url	patched url
newest AI features	https://dovetail.com/ai/

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Uncover themes faster than ever in canvas, now with AI clustering

Uncover themes faster than ever, now with AI clustering

Kick off your affinity mapping process by automatically clustering highlights by theme in canvas.

label	url	patched url
more machine learning technology into Dovetail	https://dovetail.com/ai/

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Netguru

Netguru - Customers

This is how Netguru saves 38+ hours every week, collaborates on multiple projects at once, and shares digestible findings their stakeholders love.

label	url	patched url
Ewelina Szczepaniak-Wenting	https://www.linkedin.com/in/ewelinaszczepaniakwenting/
transcribe interviews in 30+ different languages	https://dovetail.com/help/transcribe-video-and-audio/#Supported-languages
security features	https://dovetail.com/security/
recognized them as one of the fastest-growing European companies	https://hubs.ly/Q01PHkms0
who can access any given project	https://dovetail.com/help/access-controls/

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How to connect Jira, Confluence, and Trello to Dovetail

Connect Jira, Confluence, and Trello to Dovetail

Unlock the power of your findings in the three tools your teams are in every day. Make it easier for your team to find, consume, and action insights.

label	url	patched url
Connect Jira, Confluence, and Trello to Dovetail	https://dovetailapp.com/settings/user/integrations
integrations blog	https://dovetail.com/blog/insights-where-you-work-connect-dovetail-with-8-tools/

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How to connect Notion to Dovetail

Connect Notion to Dovetail

Embed Dovetail insights, highlights, and notes into your Notion pages and share your work across the platform your team is working in every day.

label	url	patched url
Connect Notion to Dovetail	https://dovetailapp.com/settings/user/integrations
integrations blog	https://dovetail.com/blog/insights-where-you-work-connect-dovetail-with-8-tools/

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How to connect Productboard to Dovetail

Connect Productboard to Dovetail

Send Dovetail insights and highlights straight to Productboard and bring the customer into every decision.

label	url	patched url
Connect Productboard to Dovetail	https://dovetailapp.com/settings/user/integrations
integrations blog	https://dovetail.com/blog/insights-where-you-work-connect-dovetail-with-8-tools/

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How to connect Slack to Dovetail

Connect Slack to Dovetail

Put your findings where your stakeholders are. Share Dovetail insights, highlights, and more directly to your team in Slack. 

label	url	patched url
Connect Slack to Dovetail	https://dovetailapp.com/settings/user/integrations
integrations blog	https://dovetail.com/blog/insights-where-you-work-connect-dovetail-with-8-tools/

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How to connect Zapier to Dovetail

How to connect Zapier to Dovetail

Connect Dovetail to all the tools you already use with Zapier and streamline your end-to-end workflow. Trigger data in and out of Dovetail effortlessly.

label	url	patched url
Connect Zapier to Dovetail	https://dovetailapp.com/settings/user/integrations
integrations blog	https://dovetail.com/blog/insights-where-you-work-connect-dovetail-with-8-tools/

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How to connect OneDrive and Sharepoint to Dovetail

Connect OneDrive and Sharepoint to Dovetail

Quickly import Teams recordings, Word documents, and PowerPoints from OneDrive and Sharepoint, and analyze all your data in one place.

label	url	patched url
Connect OneDrive and Sharepoint to Dovetail	https://dovetailapp.com/settings/user/integrations
integrations blog	https://dovetail.com/blog/insights-where-you-work-connect-dovetail-with-8-tools/

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How to connect Google Drive to Dovetail

Connect Google Drive to Dovetail

Directly import Google Meets recordings, Docs, Sheets, and Slides into Dovetail and set up your insights hub in just minutes.

label	url	patched url
Connect Google Drive to Dovetail	https://dovetailapp.com/settings/user/integrations
integrations blog	https://dovetail.com/blog/insights-where-you-work-connect-dovetail-with-8-tools/

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How to connect Zoom to Dovetail

Connect Zoom to Dovetail

Seamlessly import your Zoom cloud recordings. Start analyzing meetings, interviews, and calls in Dovetail right after they happen.

label	url	patched url
Connect Zoom to Dovetail	https://dovetailapp.com/settings/user/integrations
integrations blog	https://dovetail.com/blog/insights-where-you-work-connect-dovetail-with-8-tools/

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Insights where you work: connect Dovetail with 8+ tools like Notion, OneDrive, and Productboard

Insights where you work: connect Dovetail with 8+ tools

Now you can connect Dovetail to all your favorite tools, with 8+ integrations, and create a workflow that fits into the way you already work.

label	url	patched url
8+ integrations	https://dovetailapp.com/settings/user/integrations?utm_source=blog&utm_medium=organic&utm_campaign=outlier&utm_content=20250511_https:&utm_term=product_update
more	https://dovetail.com/integrations/?utm_source=blog&utm_medium=organic&utm_campaign=outlier&utm_content=20250511_https:&utm_term=product_update
Google Drive	https://dovetail.com/blog/how-to-connect-google-drive-to-dovetail/
connect the two	https://dovetail.com/blog/how-to-connect-google-drive-to-dovetail/
OneDrive and Sharepoint	https://dovetail.com/blog/how-to-connect-onedrive-and-sharepoint-to-dovetail/
connect OneDrive and Sharepoint	https://dovetail.com/blog/how-to-connect-onedrive-and-sharepoint-to-dovetail/
Zoom	https://dovetail.com/blog/how-to-connect-zoom-to-dovetail/
uploading your Zoom cloud recordings to Dovetail	https://dovetail.com/blog/how-to-connect-zoom-to-dovetail/
Zapier	https://dovetail.com/blog/how-to-connect-zapier-to-dovetail/
Zapier to connect thousands of applications to Dovetail	https://dovetail.com/blog/how-to-connect-zapier-to-dovetail/
embedding links with rich previews	https://dovetail.com/help/embedding-links-in-the-editor/
Slack	https://dovetail.com/blog/how-to-connect-slack-to-dovetail/
directly in Slack	https://dovetail.com/blog/how-to-connect-slack-to-dovetail/
Notion	https://dovetail.com/blog/how-to-connect-notion-to-dovetail/
Notion integration	https://dovetail.com/blog/how-to-connect-notion-to-dovetail/
Productboard	https://dovetail.com/blog/how-to-connect-productboard-to-dovetail/
sending Dovetail insights and highlights straight to Productboard	https://dovetail.com/blog/how-to-connect-productboard-to-dovetail/
Atlassian	https://dovetail.com/blog/how-to-connect-jira-confluence-and-trello-to-dovetail/
Connect Dovetail to your favorite three Atlassian tools	https://dovetail.com/blog/how-to-connect-jira-confluence-and-trello-to-dovetail/
now in your settings	https://dovetailapp.com/settings/user/integrations?utm_source=blog&utm_medium=organic&utm_campaign=outlier&utm_content=20250511_https:&utm_term=product_update
integrations page	https://dovetail.com/integrations/?utm_source=blog&utm_medium=organic&utm_campaign=outlier&utm_content=20250511_https:&utm_term=product_update

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Our moonshot

Our moonshot

Tech is going through a tough time right now. The best startups will use this uncertainty as an opportunity to clarify how they win. Here’s how we win.

label	url	patched url
antifragile	https://en.wikipedia.org/wiki/Antifragility
said	https://twitter.com/paulg/status/1250061898671947777

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Dovetail for documents: unlock the power of desk research with document tagging and highlighting

Document highlighting and tagging in Dovetail

Rich desk research is at your fingertips. Now, you can analyze it just like anything else in Dovetail.

label	url	patched url
help center	https://dovetail.com/help/previewing-and-highlighting-documents/
industry reports	https://dovetail.dovetailapp.com/templates/projects/6gcA54hBlNxGaIVOMvRNjx?utm_source=blog&utm_medium=organic&utm_campaign=outlier&utm_content=20230501_industry-reports-template&utm_term=template
market analysis	https://dovetail.dovetailapp.com/templates/projects/86J2shXSZn44ebJl8ipzj?utm_source=blog&utm_medium=organic&utm_campaign=outlier&utm_content=20230501_market-analysis-template&utm_term=template
Dovetail community	https://dovetail.com/community/

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Our vision for AI in Dovetail

Our vision for AI in Dovetail

We will harness this potential to give you a broader and more unbiased perspective of your customers than ever before possible.

label	url	patched url
a lengthy support conversation	https://dovetail.com/templates/projects/4Eie6XYk1BbPRNDzzbfGqe	https://dovetailapp.com/templates/projects/4Eie6XYk1BbPRNDzzbfGqe
customer interview transcript	https://dovetail.com/templates/projects/6YvBh4aNkIqV0V3VsEzs4w	https://dovetailapp.com/templates/projects/6YvBh4aNkIqV0V3VsEzs4w
limit or ban the use of ChatGPT	https://www.bloomberg.com/news/articles/2023-03-20/using-chatgpt-at-work-nearly-half-of-firms-are-drafting-policies-on-its-use
this Outlier video	https://dovetail.com/outlier/how-ai-is-changing-research/

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Five templates to streamline product feedback

Five templates to streamline product feedback

The Dovetail community has templates to help you with product feedback. Install a template, import your data, and create insights your whole team can use.

label	url	patched url
Dovetail community	https://dovetailapp.com/templates
Streamline product feedback	https://dovetailapp.com/templates/projects/6LLitOOZioWYHbjnykqasV
product feedback template	https://dovetailapp.com/templates/projects/6LLitOOZioWYHbjnykqasV
Analyze customer support tickets	https://dovetailapp.com/templates/projects/4Eie6XYk1BbPRNDzzbfGqe
customer support ticket template	https://dovetailapp.com/templates/projects/4Eie6XYk1BbPRNDzzbfGqe
Unpack your app store feedback	https://templates.dovetailapp.com/templates/projects/6oNdCIn4u9NGlfCv6u0S5E
app store feedback template	https://templates.dovetailapp.com/templates/projects/6oNdCIn4u9NGlfCv6u0S5E
Build your voice of the customer	https://dovetailapp.com/templates/projects/2kGyFxNhcWMH6xn28JyP59
voice of the customer template	https://dovetailapp.com/templates/projects/2kGyFxNhcWMH6xn28JyP59
Understand why customers churn	https://dovetailapp.com/templates/projects/4Nk2wm5m5AX6ilhtGBIS5W
churn analysis template	https://dovetailapp.com/templates/projects/4Nk2wm5m5AX6ilhtGBIS5W
Dovetail community	https://dovetailapp.com/templates

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Three templates to analyze the market

Three templates to analyze the market

The Dovetail community has templates to help you analyze the market. Install a template, import your data, and create insights your whole team can use.

label	url	patched url
Dovetail community	https://dovetailapp.com/templates
Competitor analysis	https://dovetailapp.com/templates/projects/1O6NdtkC1RbnT6cKM57F6m
competitor analysis template	https://dovetailapp.com/templates/projects/1O6NdtkC1RbnT6cKM57F6m
SWOT analysis	https://dovetailapp.com/templates/projects/6t43W2eWpp9b6NeUh2T7e1
SWOT analysis template	https://dovetailapp.com/templates/projects/6t43W2eWpp9b6NeUh2T7e1
Win-loss analysis	https://dovetailapp.com/templates/projects/3TieiYZr2iFCK8RfrENEAk
win-loss analysis template	https://dovetailapp.com/templates/projects/3TieiYZr2iFCK8RfrENEAk
Dovetail community	https://dovetailapp.com/templates

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Four templates to simplify product discovery

Four templates to simplify product discovery

The Dovetail community has templates to help you with product discovery. Install a template, import your data, and create insights your whole team can use.

label	url	patched url
Dovetail community	https://dovetailapp.com/templates
Understand stakeholder needs	https://dovetailapp.com/templates/projects/3FP7tOEbBGoMtOhZ8339qb
stakeholder interview template	https://dovetailapp.com/templates/projects/3FP7tOEbBGoMtOhZ8339qb
Analyze user interviews	https://dovetailapp.com/templates/projects/6YvBh4aNkIqV0V3VsEzs4w
user interview template	https://dovetailapp.com/templates/projects/6YvBh4aNkIqV0V3VsEzs4w
Turn diary studies into insights	https://dovetailapp.com/templates/projects/625deFTeHgEPoeelxdams9
diary study template	https://dovetailapp.com/templates/projects/625deFTeHgEPoeelxdams9
Map your user engagement	https://dovetailapp.com/templates/projects/2KMPgpjnZXP1pQRXU8Kcus
Kickstarter’s user engagement mapping template	https://dovetailapp.com/templates/projects/2KMPgpjnZXP1pQRXU8Kcus
Dovetail community	https://dovetailapp.com/templates

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Three ways to standardize your team’s approach to surfacing insights

Standardize your team’s approach to surfacing insights

Learn three ways you can start standardizing today.

label	url	patched url
tag boards in the Dovetail community	https://dovetailapp.com/templates/tags
workspace settings	https://dovetailapp.com/settings/fields
workspace settings	https://dovetailapp.com/settings/templates
projects in the Dovetail community	https://dovetailapp.com/templates/projects
plans	https://dovetail.com/pricing/
upgrade today	https://dovetailapp.com/settings/billing

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Introducing the Dovetail community

Introducing the Dovetail community

We’re excited to launch a first-of-its kind community for exchanging and learning different approaches to uncovering customer insights.

label	url	patched url
Dovetail community	https://dovetailapp.com/templates
Project templates	https://dovetailapp.com/templates/projects
product feedback	https://dovetailapp.com/templates/projects/6LLitOOZioWYHbjnykqasV
sales calls	https://dovetailapp.com/templates/projects/5zGkhEqEMdh5ncBnkTjsjS
Tag boards	https://dovetailapp.com/templates/tags
creating persona tags	https://dovetailapp.com/templates/tags/3Y0F3LapibvnJBMSsnd6f
market segmentation tags	https://dovetailapp.com/templates/tags/5JxRcuPkDr7N2P9ZalwKrL
Kickstarter	https://www.kickstarter.com/
Maze	https://maze.co/
Sprig	https://sprig.com/
product feedback template	https://dovetailapp.com/templates/projects/6LLitOOZioWYHbjnykqasV
Kickstarter’s customer engagement template	https://dovetailapp.com/templates/projects/2KMPgpjnZXP1pQRXU8Kcus
NPS response analysis template	https://dovetailapp.com/templates/projects/6d3b6T1AI0cVspcempVgrQ
Maze’s unmoderated usability testing template	https://dovetailapp.com/templates/projects/1cdnzqqCyTlnltZMi9iYuY
creating personas tag board	https://dovetailapp.com/templates/tags/3Y0F3LapibvnJBMSsnd6f
Sprig's CSAT tag board	https://dovetailapp.com/templates/tags/5Alf2WxteD6ecIBO3WWct6
contribute your own approach	https://dovetail.com/blog/contribute-to-the-community/
Dovetail community	https://dovetailapp.com/templates
Slack user group	https://join.slack.com/t/heydovetail/shared_invite/zt-1pkelo0tt-OQ5IterCKz_JebFP7GMiww

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Dovetail in the details: 17 ways we’ve improved your experience

Dovetail in the details: 17 product improvements

We’re here to help you make better products. And it’s important we start in our own backyard by constantly striving to make Dovetail the best it can be.

label	url	patched url
Atlassian	https://www.linkedin.com/posts/heydovetail_integrate-your-favorite-atlassian-tools-with-activity-7031867128659996672-nPRd?utm_source=share&utm_medium=member_desktop
Notion	https://www.linkedin.com/posts/heydovetail_love-notion-so-do-we-now-you-can-connect-activity-7041890850825527297-_JbB/?utm_source=share&utm_medium=member_desktop
Maze	https://www.linkedin.com/feed/update/urn:li:ugcPost:7033942391774486529/
tweeting us	https://twitter.com/hidovetail/
joining the discussion in our Slack Community.	https://dovetail.com/community/

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Mable

Mable - Customers

Mable is consolidating all their research in Dovetail to connect the dots, standardize their process and create powerful insights. They’re building an impactful

No internal links

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Careship

Careship - Customers

This Berlin-based startup wants to fundamentally change the way care is delivered in Europe, and user research with Dovetail plays a critical role.

label	url	patched url
	https://dovetailapp.com/static/a4c723b4c0bdb1a83bbe7696f0d1ad67/cbe2c/7.jpg	https://dovetail.com/static/a4c723b4c0bdb1a83bbe7696f0d1ad67/cbe2c/7.jpg

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Harvard Business Publishing

Harvard Business Publishing - Customers

Learn why Harvard Business Publishing relies on Dovetail to conduct world-class research.

No internal links

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Hampr

Hampr - Customers

This is how Hampr uses Dovetail to enhance workplace culture through the power of food and experiences.

label	url	patched url
live demo sessions	https://dovetailapp.com/events/live-demo/	https://dovetail.com/events/live-demo/
free Slack community	https://dovetailapp.com/community/	https://dovetail.com/community/
blogs	https://dovetailapp.com/blog/	https://dovetail.com/blog/
Dovetail community	https://dovetail.com/community/
Outlier	https://dovetailapp.com/outlier/	https://dovetail.com/outlier/

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Vero

Vero - Customers

Vero’s mission is to build quality, purpose-driven products that help marketing teams get more out of their data. Here’s how Dovetail helps.

label	url	patched url
highlights	https://dovetailapp.com/help/highlight-and-tag-project-content/	https://dovetail.com/help/highlight-and-tag-project-content/
insights	https://dovetailapp.com/blog/research-findings-insights/	https://dovetail.com/blog/research-findings-insights/

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Intrepid Group

Intrepid Group - Customers

The world’s largest provider of adventure travel experiences uses Dovetail to store and analyze research data from a rapidly growing user experience team.

label	url	patched url
	https://dovetailapp.com/static/769accfaec1e6b7eaa7f668459d817ac/cbe2c/4.jpg	https://dovetail.com/static/769accfaec1e6b7eaa7f668459d817ac/cbe2c/4.jpg

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HealthMatch

HealthMatch - Customers

Dovetail enables HealthMatch to get closer to their customers and empowers the team to show rather than talk about research data to make better product decision

label	url	patched url
HIPAA ready	https://dovetailapp.com/blog/health-is-wealth-were-hipaa-ready/	https://dovetail.com/blog/health-is-wealth-were-hipaa-ready/
Enterprise page	https://dovetailapp.com/enterprise	https://dovetail.com/enterprise
contacting our team	https://dovetailapp.com/help/contact/form/?type=ENTERPRISE_SALES	https://dovetail.com/help/contact/form/?type=ENTERPRISE_SALES

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Sonder

Sonder - Customers

Sonder is scaling-up fast and using research to achieve its vision of enabling global access to on-demand and personalized safety, medical and mental health sup

label	url	patched url
Dovetail’s educational video content	https://www.youtube.com/@HiDovetail/videos

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ZoCo Design

ZoCo Design - Customers

Learn how ZoCo Design uses Dovetail to build confidence in their research accuracy and visibility, and bring collaboration into the twenty-first century.

No internal links

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DoubleCheck Research

DoubleCheck Research - Customers

The team at this win/loss analysis provider use Dovetail to help their clients better understand why they win some deals and lose others.

label	url	patched url
Ryan Sorley	https://www.linkedin.com/in/ryansorley/

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SafetyCulture

SafetyCulture - Customers

Dovetail helps the product team at this global tech company to stay true to their value of holding the customer at the heart of everything they do.

label	url	patched url
iAuditor	https://safetyculture.com/iauditor/
EdApp	https://www.edapp.com/
the four values	https://safetyculture.com/about/
Manoj Verghese	https://www.linkedin.com/in/manojverghese/
Luke Anear	https://www.linkedin.com/in/luke-anear-9b331835/
Jules Lipman	https://www.linkedin.com/in/juleslipman/
Matt Hinds	https://www.linkedin.com/in/hindsmatt/
Natasha Wolf	https://www.linkedin.com/in/natasha-wolf/
Divya Konnur	https://www.linkedin.com/in/divyakonnur/
Manoj Verghese	https://www.linkedin.com/in/manojverghese/
Ria Chan	https://www.linkedin.com/in/riachan/
Waleed Usman	https://www.linkedin.com/in/waleedusman/
Divya Konnur	https://www.linkedin.com/in/divyakonnur/

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Atlassian

Atlassian - Customers

Atlassian’s world-class research teams set the standard when it comes to customer closeness. Here’s how Dovetail helps.

label	url	patched url
highlighting	https://dovetailapp.com/blog/highlights-table/	https://dovetail.com/blog/highlights-table/
tagging	https://dovetailapp.com/blog/three-features-quick-accurate-tagging/	https://dovetail.com/blog/three-features-quick-accurate-tagging/
insights	https://dovetailapp.com/blog/research-findings-insights/	https://dovetail.com/blog/research-findings-insights/
Maze’s Trends to Watch Research report in 2023	https://maze.co/resources/continuous-research-report/#continuous-research-practice

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Kickstarter

Kickstarter - Customers

Kickstarter uses Dovetail to centralize their research data, create demand for insights among stakeholders, and create a workflow that elevates the research cra

No internal links

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Hear Me Out

Hear Me Out - Customers

This New York-based consultancy uses Dovetail to help its clients make sense of employee feedback and build more sustainable cultures.

label	url	patched url
Ben Jackson	https://www.linkedin.com/in/bhjackson/

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Mathspace

Mathspace - Customers

Learn how Mathspace uses Dovetail to build confidence in their roadmap, make insights stick, and consolidate data in one tool, not five.

No internal links

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The Honeycomb Works

The Honeycomb Works - Customers

At the Honeycomb Works they’re using Dovetail to break down their own silos and collaborate in the research process to help build cultures of inclusion and inno

No internal links

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project44

project44 - Customers

Project44 makes supply chains work around the globe. Here’s how Dovetail helps.

label	url	patched url
pull out themes with tagging,	https://dovetailapp.com/help/highlight-and-tag-project-content/	https://dovetail.com/help/highlight-and-tag-project-content/
insights feature	https://dovetailapp.com/blog/research-findings-insights/	https://dovetail.com/blog/research-findings-insights/

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Canva

Canva - Customers

The research specialty at this online design and publishing tool uses Dovetail to achieve their mission of empowering the world to design.

label	url	patched url
Canva	https://www.canva.com/
Becky White	https://www.linkedin.com/in/uxbeckywhite/
check out their open roles here	https://www.canva.com/careers/design/

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Eucalyptus

Eucalyptus - Customers

This is how Eucalyptus is using Dovetail to change the future of healthcare.

label	url	patched url
insights	https://dovetailapp.com/blog/research-findings-insights/	https://dovetail.com/blog/research-findings-insights/

---

Uniqa

Uniqa - Customers

Dovetail helps the Digitalisation & Innovation department drive process forward at Uniqa, one of Europe’s largest insurance providers.

label	url	patched url
Lookback	https://lookback.io/

---

How to build your Voice of the Customer

How to build your Voice of the Customer in Dovetail

Create your Voice of the Customer in Dovetail and bring in all your multi-channel, high-volume customer feedback for analysis.

label	url	patched url
Zapier integration	https://dovetail.com/help/connect-apps-to-dovetail-with-zapier/
more	https://zapier.com/apps/dovetail/integrations
import any structured data directly from a Csv	https://dovetail.com/help/import-structured-spreadsheet-data/
Voice of the Customer tag board template	https://dt-marketing.dovetailapp.com/templates/tags/3ajICN072XP0mBoFLPCV5E
Dovetail’s integrations	https://dovetail.com/integrations/

---

Taking the show on the road: Bringing persona-lity to SXSW

Taking the show on the road: Bringing persona-lity to SXSW

Dovetail went to SXSW 2023 as the sponsor of the Interactive Opening Party.

label	url	patched url
this tagboard	https://expert-armadillo-3ryv.dovetailapp.com/templates/tags/2Mih4CMiunZLDxXry0TGE9

---

How to contribute to the Dovetail community

Contribute to the Dovetail community

Join industry leaders and share your templates and tag boards with the Dovetail community.

label	url	patched url
Dovetail community	http://dovetailapp.com/community	http://dovetail.com/community
Learn more	https://dovetail.com/help/community-submissions/#:~:text=would%20any%20other.-,Publish%20your%20project%20template,-Coming%20soon!
Learn more	https://dovetail.com/help/community-submissions/#:~:text=Coming%20soon!-,Publish%20your%20tag%20board,-Tag%20boards%20can
hello@dovetailapp.com	mailto:hello@dovetailapp.com	mailto:hello@dovetail.com
Join our Slack user group	https://join.slack.com/t/heydovetail/shared_invite/zt-1pkelo0tt-OQ5IterCKz_JebFP7GMiww
#template-marketplace	https://heydovetail.slack.com/archives/C02V2U1CN4Q
the Dovetail community	http://dovetailapp.com/community	http://dovetail.com/community

---

Insights from anywhere: flex your projects with views, layouts, and a customizable sidebar

Insights from anywhere

Flex projects with views, layouts, and a customizable sidebar

label	url	patched url
Bring past research into Dovetail	https://dovetailapp.com/blog/how-to-bring-research-reports-into-dovetail/	https://dovetail.com/blog/how-to-bring-research-reports-into-dovetail/
Bring your NPS feedback into Dovetail	https://dovetailapp.com/blog/how-to-analyze-nps-responses/	https://dovetail.com/blog/how-to-analyze-nps-responses/
Affinity map using canvas	https://dovetailapp.com/blog/how-to-affinity-map-using-the-canvas/	https://dovetail.com/blog/how-to-affinity-map-using-the-canvas/
create engaging reports	https://dovetailapp.com/blog/how-to-create-engaging-research-reports/	https://dovetail.com/blog/how-to-create-engaging-research-reports/
Be a founding contributor	https://dovetailapp.com/help/community-submissions/	https://dovetail.com/help/community-submissions/
#template-marketplace	https://heydovetail.slack.com/archives/C02V2U1CN4Q
Slack user group	https://dovetailapp.com/join-the-community/#:~:text=Join%206%2C600%2B%20people%20in%20our%20user%20group	https://dovetail.com/join-the-community/#:~:text=Join%206%2C600%2B%20people%20in%20our%20user%20group

---

What Dovetail does and does not do

What Dovetail does and does not do

In order to achieve our mission, we’re focusing most of our effort on the middle of the research journey—analyze, synthesize, summarize, and share.

label	url	patched url
Confluence	https://atlassian.com/software/confluence/
Notion	https://notion.so/
Google Docs	https://google.com/docs/about/
Calendly	https://calendly.com/
User Interviews	https://userinterviews.com/
Askable	https://askable.com/
Consent Kit	https://consentkit.com/
Zoom	https://zoom.us/
Google Meet	https://apps.google.com/meet/
Microsoft Teams	https://microsoft.com/microsoft-teams/group-chat-software/
UserTesting	https://usertesting.com/
Maze	https://maze.com/
Lookback	https://lookback.com/
Optimal Workshop	https://optimalworkshop.com/
Typeform	https://typeform.com/
Sprig	https://sprig.com/
SurveyMonkey	https://surveymonkey.com/
Qualtrics	https://qualtrics.com/
Google Forms	https://google.com/forms/about/
Front	https://front.com/
Zendesk	https://zendesk.com/
ServiceNow	https://servicenow.com/
Jira Service Management	https://atlassian.com/software/jira/service-management/
Delighted	https://delighted.com/
AskNicely	https://asknicely.com/
Medallia	https://medallia.com/
Gong	https://gong.io/
Outreach	https://outreach.io/
Chorus	https://chorus.ai/

---

How to bring research reports into Dovetail

How to bring research reports into Dovetail

How to bring research reports into Dovetail

No internal links

---

How to import structured spreadsheet data into Dovetail

How to import structured spreadsheet data into Dovetail

How to import structured spreadsheet data into Dovetail

No internal links

---

How to integrate Dovetail with Slack

How to integrate Dovetail with Slack

How to integrate Dovetail with Slack: A walkthrough

No internal links

---

Speed up your tag game: three features for quick and accurate tagging

Speed up your tag game: new features for efficient tagging

Check out new features including a pop-out tag menu, recent tags and snap to highlight.

label	url	patched url
sit together	https://dovetailapp.com/blog/research-fast-reliable-collaborative-analysis/	https://dovetail.com/blog/research-fast-reliable-collaborative-analysis/
Slack community	https://dovetailapp.com/community/	https://dovetail.com/community/

---

How to create a custom transcription vocabulary

How to create a custom transcription vocabulary

How to create a custom transcription vocabulary

No internal links

---

How to affinity map using the canvas

How to affinity map using the canvas

How to affinity map using the canvas

label	url	patched url
here	https://dovetailapp.com/help/highlight-and-tag-project-content/	https://dovetail.com/help/highlight-and-tag-project-content/

---

How to create video highlight reels that influence

How to create video highlight reels

How to create video highlight reels

No internal links

---

Power up your projects: five new features to make self-service a breeze

Power up your projects: five new features

We’ve released five new features that make projects more powerful and help you focus your stakeholders’ attention on the insights that matter most.

label	url	patched url
tweeting us	https://twitter.com/hidovetail/
joining the discussion in our Slack Community.	/community/

---

Dovetail in 2023: visualizing our versatile and efficient product

Dovetail in 2023: our versatile, efficient product

A versatile product for efficient analysis of data from any source, in any format, empowering our customers to produce engaging insights that drive action.

label	url	patched url
store, reference, and share files in Dovetail	/blog/introducing-files-in-dovetail/
five new ways to slice and dice data	/blog/introducing-views-affinity-mapping/
support high volume data	/blog/speed-up-analysis/
more file types and customization	/blog/power-up-your-projects/
workspace analytics	/help/viewing-workspace-analytics/
HIPAA compliant for healthcare customers	/blog/health-is-wealth-were-hipaa-ready/
custom video data retention	/blog/privacy-without-pain-data-retention-is-here/
dovetailapp.com/changes	https://dovetailapp.com/changes	https://dovetail.com/changes
a digital magazine for product people	/outlier/introducing-outlier/
the top 10 best places to work in Australia	/blog/the-secrets-out-were-officially-in-the-top-ten-of-australias-best-workplaces/
dovetailapp.com/customers	/customers/
powerful Zapier app	https://zapier.com/apps/dovetail
our public Slack community workspace	/community/

---

How to build an effective home page for your insights hub

How to build an effective home page for your insights hub

Great homepages are simple and tightly structured.

No internal links

---

Quantify the impact of research with analytics

Demonstrate the impact of research with analytics

Demonstrate the impact of research with analytics

No internal links

---

Dovetail in the details: 23 product improvements to lift your experience

Dovetail in the details: 23 product improvements

We're here to help you make better products. And it’s important we start in our own backyard by constantly striving to make Dovetail the best it can be.

label	url	patched url
tweeting us	https://twitter.com/hidovetail/
joining the discussion in our Slack Community.	/community/

---

How we developed our repository strategy 

How we developed our repository strategy 

Lightricks Research Team Lead Cori Widen provides an inside view into how their team created their repository strategy.

label	url	patched url
our repository using Dovetail	https://dovetailapp.com/plans/collections/	https://dovetail.com/plans/collections/
understand stakeholder perspectives	https://dovetailapp.com/blog/uncover-stakeholder-perspectives-toward-research/	https://dovetail.com/blog/uncover-stakeholder-perspectives-toward-research/
We tagged everything by topics	https://dovetailapp.com/blog/global-project-tags-taxonomy-research-repository/	https://dovetail.com/blog/global-project-tags-taxonomy-research-repository/
ideas about taxonomy	https://dovetailapp.com/blog/talking-tagging-taxonomies-bec-sareff-hibbert/	https://dovetail.com/blog/talking-tagging-taxonomies-bec-sareff-hibbert/
analyzing our interview data	https://dovetailapp.com/plans/projects/

---

How to use creative thinking in user research

How to use creative thinking in user research

We look at how questions can be used to unlock creative solutions for user research problems.

No internal links

---

Privacy without pain: custom data retention is here

Custom data retention for Dovetail users

Enterprise users get a custom data retention feature that makes it easier to comply with data regulations like the CCPA and GDPR.

label	url	patched url
security and privacy	/security/
GDPR	https://gdpr.eu/what-is-gdpr/
CCPA	https://oag.ca.gov/privacy/ccpa
help center	https://dovetailapp.com/help/custom-data-retention/	https://dovetail.com/help/custom-data-retention/
Contact our Enterprise team	https://dovetailapp.com/help/contact/form/?type=ENTERPRISE_SALES	https://dovetail.com/help/contact/form/?type=ENTERPRISE_SALES
pricing page	https://dovetailapp.com/enterprise	https://dovetail.com/enterprise

---

Use a job atlas to share your JTBD Research

jobs-to-be-done atlas for sharing insights

A jobs-to-be-done atlas is a great way to visualize your JTBD outputs, writes research educator Nikki Anderson.

label	url	patched url
Jobs to be done	https://dovetailapp.com/blog/framework-jobs-to-be-done/	https://dovetail.com/blog/framework-jobs-to-be-done/

---

New features to speed up analysis when customer feedback feels like a firehose

Speed up analysis of high-volume customer feedback

Customer feedback can be a blessing and a burden. Introducing Dovetail for high volumes of feedback.

label	url	patched url
our integration with Zapier	/help/connect-apps-to-dovetail-with-zapier/
Learn how	/help/import-data-with-a-zapier-action/
Learn how	https://dovetailapp.com/help/export-data-with-a-zapier-trigger/	https://dovetail.com/help/export-data-with-a-zapier-trigger/
creating workspace tags	https://dovetailapp.com/help/tag-across-projects-with-workspace-tags/	https://dovetail.com/help/tag-across-projects-with-workspace-tags/
edit fields in bulk	https://dovetailapp.com/help/add-structured-data-with-fields/#:~:text=their%20display%20order.-,Create%20and%20update%20field%20data%20in%20bulk,-You%20can%20update	https://dovetail.com/help/add-structured-data-with-fields/#:~:text=their%20display%20order.-,Create%20and%20update%20field%20data%20in%20bulk,-You%20can%20update
Tweeting us	https://twitter.com/hidovetail?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor
joining the discussion in our Slack Community.	https://dovetailapp.com/community/#slack	https://dovetail.com/community/#slack

---

Getting started with Jobs to be Done

Jobs to be done guide for user researchers

Research educator Nikki Anderson provides a detailed and down-to-earth kickstarter guide for jobs-to-be-done.

label	url	patched url
Jobs to be Done Playbook	https://rosenfeldmedia.com/books/jobs-to-be-done-book/

---

How to create engaging research reports

How to create engaging research reports

Gather findings across projects to create visually stunning, collaborative, well-sourced, actionable reports.

No internal links

---

How to collaborate on reports

How to share and collaborate on research reports

Bring in stakeholders from across your organization into Dovetail to enhance the impact of your research. Create evidence-rich reports and start sharing them.

No internal links

---

How to measure the impact of your reports

How to measure the impact of research reports in Dovetail

Prove the value of your research reports with these handy features for measuring your impact, including read receipts and inline comments.

No internal links

---

What to do before building your research repository

N/A

Before building your research repository, you’ll want to map out current customer knowledge, decide which data to include, and pitch the repository to your organization.

label	url	patched url
research repositories for tracking UX research and growing your ResearchOps	https://www.nngroup.com/articles/research-repositories/
this end-to-end article about how a research repository can solve your organization’s research problems on our blog	https://dovetailapp.com/blog/user-ux-research-repository/	https://dovetail.com/blog/user-ux-research-repository/
Miriam Manso	https://www.linkedin.com/in/myriammansoizquierdo/
this article on creating a research repository with Dovetail	https://liferay.design/articles/2021/creating-a-research-repository-with-dovetail/
why we built a UX research insights repository by Gitlab	https://about.gitlab.com/blog/2019/07/10/building-a-ux-research-insights-repository/
integrations you can seamlessly connect to Dovetail today	https://dovetailapp.com/features/integrations/	https://dovetail.com/features/integrations/
Jira	https://zapier.com/apps/dovetail/integrations/jira-software
Google Drive	https://dovetailapp.com/features/integrations/	https://dovetail.com/features/integrations/
Zoom cloud	https://dovetailapp.com/features/integrations/	https://dovetail.com/features/integrations/
Delighted	https://zapier.com/apps/dovetail/integrations/delighted
Notion	https://zapier.com/apps/dovetail/integrations/notion
Dropbox	https://zapier.com/apps/dovetail/integrations/dropbox
Confluence	https://zapier.com/apps/dovetail/integrations/confluence-cloud

---

How to analyze NPS responses

How to analyze NPS responses with Dovetail

Bring your Net Promoter Score (NPS) responses into Dovetail for easy analysis. Apply sentiment analysis and quantify themes with charts

label	url	patched url
Zapier	https://dovetailapp.com/help/connect-apps-to-dovetail-with-zapier/	https://dovetail.com/help/connect-apps-to-dovetail-with-zapier/
created fields	https://dovetailapp.com/help/add-structured-data-with-fields/	https://dovetail.com/help/add-structured-data-with-fields/
Delighted	https://help.delighted.com/article/91-can-i-get-my-data-out-of-delighted
Wootric	http://help.wootric.com/en/articles/979565-how-do-i-export-my-raw-wootric-data
AskNicely	https://help.asknice.ly/en/articles/2319523-how-to-download-your-surveys-sent-history
Promoter.io	https://help.promoter.io/docs/exporting-survey-data
import your exported CSV file into Dovetail	https://dovetail.com/help/take-notes-and-upload-data/#import-a-csv-spreadsheet
Learn more about sentiment analysis	https://dovetail.com/help/highlight-and-tag-project-content/#sentiment-analysis
workspace fields and tags	https://dovetailapp.com/help/tag-across-projects-with-workspace-tags/	https://dovetail.com/help/tag-across-projects-with-workspace-tags/
insights feature	https://dovetailapp.com/help/summarize-and-present-insights/	https://dovetail.com/help/summarize-and-present-insights/

---

Five ways we reinforce our product-led growth model at Dovetail

Five ways we reinforce our product-led growth model

While the foundation underpinning product-led growth is well understood, we’ve also sought out unique ways that build upon those principles. Here's 5 ways we do

label	url	patched url
Product-Led Growth (’PLG’)	https://openviewpartners.com/product-led-growth/
consumerization of enterprise software	https://www.forbes.com/sites/darianshirazi/2013/05/08/the-consumerization-of-enterprise-software/?sh=14e5da8b2549
The decision-making criteria of the end user is now based on personal productivity—will this product actually help me day-to-day?	https://openviewpartners.com/blog/what-is-product-led-growth/
five company values	https://dovetailapp.com/company/	https://dovetail.com/company/
a section on our help center	https://dovetailapp.com/help/categories/purchasing-and-billing/	https://dovetail.com/help/categories/purchasing-and-billing/
Figma gets it	https://review.firstround.com/the-5-phases-of-figmas-community-led-growth-from-stealth-to-enterprise
public roadmap	https://dovetailapp.com/roadmap/	https://dovetail.com/roadmap/
security documentation online	https://dovetailapp.com/help/categories/security/	https://dovetail.com/help/categories/security/
When we set out to build a company, our first long-term goal was to build a product that had an NPS of 100.	https://dovetailapp.com/blog/our-new-company-purpose-improve-the-quality-of-every-thing/	https://dovetail.com/blog/our-new-company-purpose-improve-the-quality-of-every-thing/
publicly available security documentation and certifications	https://dovetailapp.com/help/categories/security/#compliance	https://dovetail.com/help/categories/security/#compliance

---

Talking tagging taxonomies with Laura Mata

Talking tagging taxonomies with Laura Mata

Laura Mata, Lead Design Researcher at Designit, talks about her approach to tagging and taxonomies within Dovetail.

label	url	patched url
Designit	https://www.designit.com/
Dovetail’s Slack community	https://dovetailapp.com/community/	https://dovetail.com/community/

---

Talking tagging taxonomies with Caitlin McCurrie

Talking tagging taxonomies with Caitlin McCurrie (Atlassian)

Caitlin McCurrie, Lead Researcher at Atlassian, talks about her approach to tagging and taxonomies when using Dovetail.

label	url	patched url
latent variable	https://methods.sagepub.com/reference/encyc-of-research-design/n213.xml#:~:text=A%20latent%20variable%20is%20a,in%20research%20are%20latent%20variables.&text=Because%20measurement%20error%20is%20by,captured%20in%20the%20latent%20variable.
the tag feature in Dovetail	https://dovetailapp.com/help/highlight-and-tag-project-content/	https://dovetail.com/help/highlight-and-tag-project-content/
Dovetail’s Slack community	https://dovetailapp.com/community/	https://dovetail.com/community/

---

Talking tagging taxonomies with Jules Lipman

Talking tagging taxonomies with Jules Lipman

Jules Lipman, Product Designer at SafetyCulture, talks about her approach to tagging and taxonomies when using Dovetail.

label	url	patched url
SafetyCulture	https://safetyculture.com/
upload the video, get the transcript	/help/transcribe-video-and-audio/
projects	/help/an-overview-of-projects/
workspace tags	/help/tag-across-projects-with-workspace-tags/
Fields	/help/add-structured-data-with-fields/
Dovetail’s Slack community	/community/#slack

---

Talking tagging taxonomies with a live panel

Watch: Dovetail panel on tagging taxonomies

Watch a community panel of researchers from companies including Atlassian tackle the topic of tagging taxonomies.

label	url	patched url
Katherine Agnew, Senior UX Researcher at Gartner	https://www.linkedin.com/in/katherine-agnew/
Mark Fishman, User Researcher at Whisk	https://www.linkedin.com/in/markfishmanresearch/
Melanie Mauller, UX Researcher at Vertex Inc.	https://www.linkedin.com/in/melaniemauller/
Samaher Ramzan, UX Researcher at 1Password	https://www.linkedin.com/in/samaher/
Caitlin McCurrie, Ph.D., Lead Researcher at Atlassian	https://www.linkedin.com/in/chmccurrie/
Joyce Lee, Senior Researcher at Atlassian	https://www.linkedin.com/in/joyceslee/
Bec Sareff-Hibbert, User Researcher at Atlassian	https://www.linkedin.com/in/rebeccasareff/
Dovetail Slack community	https://dovetailapp.com/community/	https://dovetail.com/community/

---

How to triangulate data from multiple sources in user research

How to triangulate data from sources in user research

Learn about triangulating data in user research to enhance the validity of studies and reduce risky decision-making. When to use triangulation + gather data

label	url	patched url
Mixed methods approach	https://dovetailapp.com/blog/mixed-methods-research/	https://dovetail.com/blog/mixed-methods-research/

---

How to choose the right research methods for your discovery process

Choosing research methods for your discovery process

Product coach Robin Zaragoza breaks down an important framework for deciding which research methods to apply to different stages and forms of discovery.

label	url	patched url
this framework	https://productcraft.com/best-practices/a-tried-and-true-framework-for-prioritizing-user-research/?utm_content=205073924&utm_medium=social&utm_source=linkedin&hss_channel=lis-lg-pm9wYwp
types of research	https://dovetailapp.com/blog/qualitative-research-methods-techniques/	https://dovetail.com/blog/qualitative-research-methods-techniques/
user research	https://dovetailapp.com/	https://dovetail.com/
make sure to keep both a summary and transcript or recording of the interview	https://dovetailapp.com/products/markup	https://dovetail.com/products/markup
Diary or camera studies	https://dovetailapp.com/blog/user-research-diary-study/	https://dovetail.com/blog/user-research-diary-study/
The Product Refinery	http://theproductrefinery.com/
product coaching	https://www.theproductrefinery.com/articles/what-is-product-coaching

---

How to write an unbiased and conversation-starting discussion guide

Writing an unbiased & conversation-starting discussion guide

Use the TEDW acronym to create open-ended and unbiased questions for one-on-one interview sessions. Improve research by getting participants to tell stories

label	url	patched url
insights	https://dscout.com/people-nerds/writing-user-insights
highly actionable recommendations	https://dovetailapp.com/blog/research-report-recommendations-examples/	https://dovetail.com/blog/research-report-recommendations-examples/
answerable research questions	https://dovetail.com/research/research-questions/
market research	https://dscout.com/people-nerds/intersection-market-user-research
product-market fit	https://dovetailapp.com/blog/product-market-fit-ux-research/	https://dovetail.com/blog/product-market-fit-ux-research/

---

How to use mixed media to level-up your UX research reports

How to use mixed media to level-up your UX research reports

Research educator Nikki Anderson covers what types of media to use in reports and how to use them for maximum impact. Includes infographic templates.

label	url	patched url
Canva templates	https://www.canva.com/design/DAEE2yiVH0Q/4k5SHVab6BtO-8JR-Z_UlQ/view?utm_content=DAEE2yiVH0Q&utm_campaign=designshare&utm_medium=link&utm_source=sharebutton&mode=preview

---

Creating WeWork’s Polaris research repository in Dovetail

N/A

Tomer Sharon and his team had built an in-house research repository to help WeWork make better decisions informed by UX research.

label	url	patched url
Tomer Sharon	https://www.linkedin.com/in/tomersharon/
WeWork	https://wework.com/
Democratizing UX	https://medium.com/@tsharon/democratizing-ux-670b95fbc07f
research repository	/blog/user-ux-research-repository/
Leading Experience 2017 conference	http://www.lxconference.com/
free trial of Dovetail	https://dovetailapp.com/auth/signup/

---

UXR Maturity: move to a more advanced level in your org

UXR Maturity: move to a more advanced level in your org

Research educator Nikki Anderson talks through UXR Maturity models and how to best use them to assess and improve you org’s research maturity.

label	url	patched url
what you need to do as a user researcher	https://dovetail.com/ux/ux-researcher/
GetYourGuide	https://inside.getyourguide.com/blog/2018/1/17/10-learnings-on-maturing-ux
Nasdaq	http://vitor.io/evangelizing-user-research-enterprise

---

Research repository: solving your organization’s research problems

Research repository: solving your organization’s problems

Research repositories try to solve for user research being siloed within departments, the same research being repeated, and research reports going unread.

label	url	patched url
more	https://dovetailapp.com/customers/	https://dovetail.com/customers/
great research repository solution	https://dovetail.com/solution/ux-research-repository/
Net Promoter Score	/blog/net-promoter-score-nps/
Sherif Mansour	https://www.linkedin.com/in/sherifmansour/
Atlassian	https://atlassian.com/
Jira	https://www.atlassian.com/software/jira
Confluence	https://www.atlassian.com/software/confluence
build a shared understanding	https://dovetailapp.com/blog/interview-atlassian-sherif-mansour/	https://dovetail.com/blog/interview-atlassian-sherif-mansour/
Jakob Nielsen	https://en.wikipedia.org/wiki/Jakob_Nielsen_(usability_consultant)
Nielsen Norman Group	https://www.nngroup.com/
Archiving Usability Reports	https://www.nngroup.com/articles/archiving-usability-reports/
empowers stakeholders	https://dovetailapp.com/blog/a-stakeholders-perspective-on-engaging-in-research/	https://dovetail.com/blog/a-stakeholders-perspective-on-engaging-in-research/
fosters a culture of research	https://dovetailapp.com/blog/creating-a-research-culture/	https://dovetail.com/blog/creating-a-research-culture/
NPS	/blog/net-promoter-score-nps/
General Data Protection Regulation (GDPR)	/blog/gdpr-design-researchers/
governance and operations	/blog/what-is-researchops/
Confluence	https://atlassian.com/software/confluence
Sharepoint	https://products.office.com/sharepoint/
Excel	https://products.office.com/excel
Airtable	https://airtable.com/
Jira	https://atlassian.com/software/jira
Trello	https://trello.com/
Google Drive	https://drive.google.com/
Dropbox	https://dropbox.com/
GitLab	https://gitlab.com/
Sarah Jones	https://www.linkedin.com/in/sarah-jones-13b73898/
describes their repository	https://about.gitlab.com/blog/2019/07/10/building-a-ux-research-insights-repository/
issues to document key findings	https://gitlab.com/gitlab-org/uxr_insights/issues
Dovetail	https://dovetailapp.com/	https://dovetail.com/
Microsoft	https://medium.com/microsoft-design/how-microsofts-human-insights-library-creates-a-living-body-of-knowledge-fff54e53f5ec
WeWork	https://medium.com/@tsharon/democratizing-ux-670b95fbc07f
Nasdaq	https://medium.com/nasdaq-design/organize-all-your-design-research-in-one-place-with-nasdaq-designs-mosaiq-ceccbb77bc38
Human Insights System (HITS)	https://medium.com/microsoft-design/how-microsofts-human-insights-library-creates-a-living-body-of-knowledge-fff54e53f5ec
Matt Duignan	https://www.linkedin.com/in/matthew-duignan-89493932/
Tomer Sharon	https://dovetailapp.com/blog/contributors/tomer-sharon/	https://dovetail.com/blog/contributors/tomer-sharon/
the Polaris research repository	https://dovetailapp.com/blog/polaris-research-repository-dovetail/	https://dovetail.com/blog/polaris-research-repository-dovetail/
Democratising UX	https://medium.com/@tsharon/democratizing-ux-670b95fbc07f
released as a template on Airtable	https://airtable.com/universe/expShuhNMi0Oc0xpb/polaris-ux-nuggets
team	https://dovetailapp.com/company/about/	https://dovetail.com/company/about/
Atlassian	https://atlassian.com/
Canva	https://canva.com/
Intercom	https://intercom.com/
Microsoft	https://microsoft.com/
Net Promoter Score	/blog/net-promoter-score-nps/
MAXQDA	https://maxqda.com/
NVivo	https://qsrinternational.com/nvivo/
Dedoose	https://dedoose.com/
Microsoft’s Human Insights Library	https://medium.com/microsoft-design/how-microsofts-human-insights-library-creates-a-living-body-of-knowledge-fff54e53f5ec
our pricing	https://dovetailapp.com/pricing/	https://dovetail.com/pricing/
Intrepid Group	https://www.intrepidgroup.travel/
shared with us	https://dovetailapp.com/customers/intrepid/	https://dovetail.com/customers/intrepid/
allow anyone with an email address	https://dovetailapp.com/help/manage-your-workspace/domain-restricted-sign-up/	https://dovetail.com/help/manage-your-workspace/domain-restricted-sign-up/
share your projects and insights	https://dovetailapp.com/help/faq/share/	https://dovetail.com/help/faq/share/
GDPR	https://dovetailapp.com/legal/policies/gdpr/	https://dovetail.com/legal/policies/gdpr/
many other cloud security techniques	https://dovetailapp.com/security/	https://dovetail.com/security/
many exciting features planned	https://dovetailapp.com/roadmap/	https://dovetail.com/roadmap/
sign up for a free trial	https://dovetailapp.com/users/sign_up/	https://dovetail.com/users/sign_up/

---

How to embrace inclusivity in UX research

N/A

Inclusivity isn’t just a buzzword—it’s good for business. Here are some ways to prioritize inclusivity in your research to help create better results

label	url	patched url
Building For Everyone	https://www.wiley.com/en-us/Building+For+Everyone%3A+Expand+Your+Market+With+Design+Practices+From+Google%27s+Product+Inclusion+Team-p-9781119646228
Writing is Designing	https://rosenfeldmedia.com/books/writing-is-designing/
American Institute for Research	https://www.air.org/system/files/downloads/report/Hidden-Market-Spending-Power-of-People-with-Disabilities-April-2018.pdf
choose your research method	https://dovetailapp.com/blog/qualitative-research-methods-techniques/	https://dovetail.com/blog/qualitative-research-methods-techniques/
analyze and share results	https://dovetailapp.com/blog/research-fast-reliable-collaborative-analysis/	https://dovetail.com/blog/research-fast-reliable-collaborative-analysis/
“Nothing about us without us.”	https://www.ucpress.edu/book/9780520224810/nothing-about-us-without-us
study sample	https://dovetailapp.com/blog/recruiting-participants-user-research/	https://dovetail.com/blog/recruiting-participants-user-research/

---

How to influence leaders and communicate the value of research

Influencing leaders and communicating the value of research

Dovetail's Head of Product puts on his executive cap and provides advice on how to convince leaders of the value of research.

label	url	patched url
Brian Swift	https://dovetailapp.com/blog/contributors/brian-swift/	https://dovetail.com/blog/contributors/brian-swift/
product management	https://dovetailapp.com/blog/interview-atlassian-sherif-mansour/	https://dovetail.com/blog/interview-atlassian-sherif-mansour/
Pareto Principle	https://en.wikipedia.org/wiki/Pareto_principle
building a culture around research	https://dovetailapp.com/blog/creating-a-research-culture/	https://dovetail.com/blog/creating-a-research-culture/

---

Predictions for user research in 2021: part one

N/A

Dovetail Co-founder and CEO Benjamin Humphrey and Alec Levin from UXR Collective in Toronto dish out their top predictions for UXR this year.

label	url	patched url
Alec Levin, CEO and Co-founder at UXR Collective	https://www.linkedin.com/in/aleclevin/
CEO and Co-founder of Dovetail	https://www.linkedin.com/in/humphreybc/
In the 90s and early 2000s	https://files.eric.ed.gov/fulltext/ED505602.pdf
allowing for high volume transcription tools like Dovetail	https://dovetailapp.com/features/video-audio-transcription-for-research/	https://dovetail.com/features/video-audio-transcription-for-research/
researchers are conducting more remote video interviews	https://dovetailapp.com/blog/collection-analysis-remote-research/	https://dovetail.com/blog/collection-analysis-remote-research/
check out part two of the series here	http://dvtl.link/clicktoparttwo

---

The role of synthesis in creating order from research chaos

N/A

How research professionals navigate raw qualitative data and use the power of synthesis to identify valuable insights that motivate action.

label	url	patched url
what makes a good research insight great	https://www.uxmatters.com/mt/archives/2017/06/what-makes-a-good-research-insight-great.php
‘Quantitative’ data	/blog/qualitative-quantitative-research/
‘Qualitative data’	/blog/qualitative-quantitative-research/
research repositories	/blog/user-ux-research-repository//
most common challenges	https://www.nngroup.com/articles/thematic-analysis/
matches to the closest kindred pattern	https://www.psychologytoday.com/us/articles/200705/gut-almighty
both fact and feeling	https://blog.theteamw.com/2016/07/08/the-next-100-things-you-need-to-know-about-people-118-memories-are-unreliable/

---

How to run a user research diary study with participants

How to run a user research diary study with participants

While diary studies do require more time and effort than other research methods, they yield invaluable information about real-life behaviors and experiences.

label	url	patched url
Erika Hall	https://muledesign.com/speaking/erika-hall
On Surveys	https://medium.com/research-things/on-surveys-5a73dda5e9a0
	https://dovetailapp.com/static/5aeb997f0b6c34b52f434236b3da88c1/cbe2c/pencils.jpg	https://dovetail.com/static/5aeb997f0b6c34b52f434236b3da88c1/cbe2c/pencils.jpg

---

Our list of qualitative research methods and techniques

N/A

Explaining a range of qualitative research methods and guideline to incorporate each one into your qualitative research project.

label	url	patched url
Card sorting	https://www.usability.gov/how-to-and-tools/methods/card-sorting.html
information architecture	https://en.wikipedia.org/wiki/Information_architecture
OptimalSort	https://www.optimalworkshop.com/optimalsort
case study	https://en.wikipedia.org/wiki/Case_study
Calendly	https://calendly.com/
Dovetail	https://dovetailapp.com/	https://dovetail.com/
Co-design	https://en.wikipedia.org/wiki/Participatory_design
Calendly	https://calendly.com/
Dovetail	https://dovetailapp.com/	https://dovetail.com/
competitor analysis	https://en.wikipedia.org/wiki/Competitor_analysis
Google Search	https://google.com/
Dovetail	https://dovetailapp.com/	https://dovetail.com/
contextual inquiry	https://en.wikipedia.org/wiki/Contextual_inquiry
Calendly	https://calendly.com/
Dovetail	https://dovetailapp.com/	https://dovetail.com/
Focus groups	https://en.wikipedia.org/wiki/Focus_group
observer bias	https://en.wikipedia.org/wiki/Observer-expectancy_effect
groupthink	https://en.wikipedia.org/wiki/Groupthink
Calendly	https://calendly.com/
Dovetail	https://dovetailapp.com/	https://dovetail.com/
Grounded theory	https://en.wikipedia.org/wiki/Grounded_theory
persona	https://www.usability.gov/how-to-and-tools/methods/personas.html
Dovetail	https://dovetailapp.com/	https://dovetail.com/
structured interviews	https://en.wikipedia.org/wiki/Structured_interview
Calendly	https://calendly.com/
Dovetail	https://dovetailapp.com/	https://dovetail.com/
survey	https://en.wikipedia.org/wiki/Survey_(human_research)
Typeform	https://typeform.com/
Dovetail	https://dovetailapp.com/	https://dovetail.com/
Unstructured interviews	https://en.wikipedia.org/wiki/Unstructured_interview
Calendly	https://calendly.com/
Dovetail	https://dovetailapp.com/	https://dovetail.com/
Usability testing	https://en.wikipedia.org/wiki/Usability_testing
Calendly	https://calendly.com/
Lookback	https://lookback.io/
Dovetail	https://dovetailapp.com/	https://dovetail.com/
InVision	https://www.invisionapp.com/
Sketch	https://sketchapp.com/

---

Collaborative analysis: A better way of involving stakeholders in research

Involve stakeholders in research with collaborative analysis

Lucy Denton (Atlassian, Dovetail) shares methods for analyzing and synthesizing research data as a team.

label	url	patched url
Advancing Research 2020	https://rosenfeldmedia.com/advancing-research-2020/
Lucy Denton	https://www.linkedin.com/in/lucy-denton-4b6b8059/
Atlassian	https://www.atlassian.com/
this blog	/blog/research-repositories-10-minutes/
Benjamin	https://www.linkedin.com/in/humphreybc/
UX Australia	http://www.uxaustralia.com.au/
Slack community	https://dovetailapp.com/community/	https://dovetail.com/community/

---

Research collection and analysis when everyone’s remote

N/A

Remote user research and the valuable insights needed to create better customer experiences with tight budgets, time constraints, or need to bridge distances.

label	url	patched url
remote collaboration	https://www.process.st/virtual-team/
James Vinh	https://www.linkedin.com/in/james-vinh/
SDXD	https://www.sdxd.org/
Remote participants can be more focused and honest in their feedback	https://www.uxbooth.com/articles/hidden-benefits-remote-research/
Conducting research remotely can make people share more information	https://www.researchgate.net/profile/Yu_Sun_Bin/publication/51750501_Comparing_Online_and_Offline_Self-Disclosure_A_Systematic_Review/links/0fcfd506a4f4bd71ae000000/Comparing-Online-and-Offline-Self-Disclosure-A-Systematic-Review.pdf
Caitlin McCurrie	https://www.linkedin.com/in/chmccurrie/
Zoom	https://zoom.us/
Google Hangouts	https://hangouts.google.com/
transcribe your interview	https://dovetailapp.com/features/video-audio-transcription-for-research/	https://dovetail.com/features/video-audio-transcription-for-research/
research repository	/blog/user-ux-research-repository/
think-aloud protocol	https://www.nngroup.com/articles/thinking-aloud-the-1-usability-tool/
Lookback	https://lookback.io/
Maze	https://maze.design/
Google Forms	https://www.google.com/forms/about/
Google Sheets	https://www.google.com.au/sheets/about/
Indeemo	https://indeemo.com/
dscout	https://dscout.com/
User Interviews	https://www.userinterviews.com/
UserZoom	https://www.userzoom.com/
Caitlin McCurrie	https://www.linkedin.com/in/chmccurrie/
Askable	https://www.askable.com/product-select
Prolific	https://www.prolific.co/
collaborative analysis	/blog/collaborative-analysis-research-stakeholders/
research repository	/blog/user-ux-research-repository/
videos that drive action from your team	https://dovetailapp.com/features/video-audio-transcription-for-research/	https://dovetail.com/features/video-audio-transcription-for-research/
Lucy Denton	https://www.linkedin.com/in/lucy-denton-4b6b8059/
a few methods	/blog/collaborative-analysis-research-stakeholders/
Miro	https://miro.com/templates/affinity-diagram/

---

New normal: How UXR is shaping the post-COVID-19 future of telehealth

N/A

Telehealth services were rarely used before the COVID-19 global health crisis. Now there has been a huge explosion in users. We look at how UX research will be crucial in defining the future of these vital services.

label	url	patched url
Amwell’s 2019 Consumer Survey	https://business.amwell.com/2019-consumer-survey-majority-of-consumers-are-willing-to-use-telehealth-but-use-varies-by-age/
more than one billion	https://www.cnbc.com/2020/04/03/telehealth-visits-could-top-1-billion-in-2020-amid-the-coronavirus-crisis.html
James Vinh	https://www.linkedin.com/in/james-vinh-1320017/
SDXD	https://www.meetup.com/s-d-x-d/
McKinsey	https://www.mckinsey.com/industries/healthcare-systems-and-services/our-insights/telehealth-a-quarter-trillion-dollar-post-covid-19-reality

---

What is the democratization of user research?

N/A

Democratization of user research is a thorny subject. With the help of Dovetail’s Design Lead Lucy Denton, we unpack what it means and how it could enhance research practice at your org.

label	url	patched url
check out his full opinion on the matter here	https://dovetailapp.com/blog/jared-spool-democratization-research	https://dovetail.com/blog/jared-spool-democratization-research
ResearchOps	https://dovetailapp.com/blog/what-is-researchops/	https://dovetail.com/blog/what-is-researchops/
research repository	https://dovetailapp.com/features/user-research-repository/	https://dovetail.com/features/user-research-repository/
Ben Jomo	https://www.instagram.com/ben.jomo/?hl=en

---

Usability vs preference—what’s more important?

N/A

Customers will often tell you they prefer one design over another. But is that really what we should be asking?

label	url	patched url
there is a hierarchy of needs for users	https://www.nngroup.com/articles/theory-user-delight/#:~:text=Aarron%20Walter%2C%20in%20his%20book,that%20closely%20mirrors%20Maslow's%20hierarchy.&text=Only%20when%20a%20product%20is,enjoyable%20aspects%20of%20the%20experience.
System Usability Scale	https://usabilitygeek.com/how-to-use-the-system-usability-scale-sus-to-evaluate-the-usability-of-your-website/
Single-Ease Questionnaire	https://www.nngroup.com/articles/measuring-perceived-usability/
They changed their yellow background to white, and complaints flooded in	https://articles.uie.com/death_of_relaunch/
bustling community Slack channel	https://join.slack.com/t/heydovetail/shared_invite/zt-dd1rlss7-SP3HpTTQRUohdjZBqvlEkw

---

How to conduct user research in an agile environment

N/A

User research educator Nikki Anderson covers the four kinds of research and how to plan so they fit into an Agile framework.

label	url	patched url
agile	https://www.atlassian.com/agile
success criteria/metrics	https://dovetailapp.com/blog/user-research-metrics/	https://dovetail.com/blog/user-research-metrics/
impact x effort matrix	https://dovetailapp.com/blog/researching-right-thing-versus-researching-thing-right/	https://dovetail.com/blog/researching-right-thing-versus-researching-thing-right/
Create a research roadmap and backlog	https://dovetailapp.com/blog/five-things-create-strong-research-culture/	https://dovetail.com/blog/five-things-create-strong-research-culture/
Deliver concise reports	https://dovetailapp.com/blog/how-to-create-a-powerful-research-presentation/	https://dovetail.com/blog/how-to-create-a-powerful-research-presentation/
Slack community	https://join.slack.com/t/heydovetail/shared_invite/zt-dd1rlss7-SP3HpTTQRUohdjZBqvlEkw
Ben Jomo	https://www.instagram.com/ben.jomo/?hl=en

---

Dealing with impostor syndrome as a user researcher

Dealing with impostor syndrome as a user researcher

Learn about imposter syndrome and how it affects user researchers. A personal story of overcoming self-doubt with tips on managing imposter syndrome in research

label	url	patched url
ready to jump into becoming a user researcher!	https://dovetail.com/ux/ux-researcher/
nervous about presentations	https://dovetailapp.com/blog/how-to-create-a-powerful-research-presentation/	https://dovetail.com/blog/how-to-create-a-powerful-research-presentation/

---

Participant recruitment 101 with User Interviews’ VP of Product

Participant recruitment 101 - User Interviews' VP of Product

User Interviews’ Product Veep John-Henry Forster talks through key areas in research participant recruitment.

label	url	patched url
general guidelines to help you find the right person for the job	https://dovetailapp.com/blog/research-participants-what-does-good-look-like/	https://dovetail.com/blog/research-participants-what-does-good-look-like/
People,	https://dovetailapp.com/blog/track-manage-research-participants/	https://dovetail.com/blog/track-manage-research-participants/
User Interviews	https://www.userinterviews.com/
John-Henry Forster	https://www.linkedin.com/in/jhforster/
five or six people	https://www.nngroup.com/articles/why-you-only-need-to-test-with-5-users/
Slack Channel	https://join.slack.com/t/heydovetail/shared_invite/zt-dd1rlss7-SP3HpTTQRUohdjZBqvlEkw

---

Leveling up employee experiences amid the Great Resignation

N/A

With the Great Resignation looming over our economy, President of San Diego Experience Design Professionals James Vinh explains how UX practitioners can help.

label	url	patched url
The Great Resignation	https://www.wired.com/story/great-resignation-misses-the-point/
4.3 million in the US	https://www.bls.gov/opub/ted/2021/quits-rate-of-2-9-percent-in-august-2021-an-all-time-high.htm
a recent Gartner survey	https://www.gartner.com/en/newsroom/press-releases/2021-04-29-gartner-hr-survey-shows-a-quarter-of-australian-emplo
Harvard Business Review	https://hbr.org/2021/09/who-is-driving-the-great-resignation
Don Norman and Jakob Nielsen’s definition of User Experience	https://www.nngroup.com/articles/definition-user-experience/
US Bureau of Labor	https://www.bls.gov/news.release/jolts.nr0.htm
Dovetail Slack!	https://dovetailapp.com/community/	https://dovetail.com/community/

---

What is grounded theory? Finding insights in qualitative research

What is grounded theory? Insights in qualitative research

Research instructor Brennan Martin gives us an in-depth rundown of grounded theory and its application in UX research.

label	url	patched url
Glaser and Strauss	https://www.amazon.com/Discovery-Grounded-Theory-Strategies-Qualitative/dp/0202302601
Glaser and Strauss 1967	https://www.amazon.com/Discovery-Grounded-Theory-Strategies-Qualitative/dp/0202302601
check out my full course on UX research	https://atomicuxresearch.com/
my favorite books	https://www.amazon.com/Discovery-Grounded-Theory-Strategies-Qualitative/dp/0202302601/ref=asc_df_0202302601/?tag=hyprod-20&linkCode=df0&hvadid=312407247347&hvpos=&hvnetw=g&hvrand=12897809203569827628&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9011682&hvtargid=pla-466623713183&psc=1
via LinkedIn	https://www.linkedin.com/in/itsbrennan
Brennan Martin	https://dovetailapp.com/blog/contributors/brennan-martin/	https://dovetail.com/blog/contributors/brennan-martin/

---

Turn your research insights into actionable recommendations

N/A

Research educator Nikki Anderson provides in-depth examples of how to craft the perfect research recommendation.

label	url	patched url
when I used video clips	https://dovetailapp.com/blog/how-to-use-mixed-media-ux-research-reports/	https://dovetail.com/blog/how-to-use-mixed-media-ux-research-reports/
My reports were more clear and straightforward	https://dovetailapp.com/blog/writing-format-ux-research-report/	https://dovetail.com/blog/writing-format-ux-research-report/
How Might We statements	https://dscout.com/people-nerds/how-might-we-statements
running an ideation workshop	https://dscout.com/people-nerds/how-and-why-you-should-run-an-ideation-workshop
people leave a presentation with their minds buzzing	https://dovetailapp.com/blog/how-to-create-a-powerful-research-presentation/	https://dovetail.com/blog/how-to-create-a-powerful-research-presentation/

---

JDs and interviewing: How to grow a successful UX research team

N/A

Building out research capacity but don’t know where to start? This article covers writing a JD, working with internal stakeholders, and managing the hiring process.

label	url	patched url
As I covered last time	https://dovetailapp.com/blog/how-to-grow-ux-research-team/	https://dovetail.com/blog/how-to-grow-ux-research-team/
a great article	https://dovetailapp.com/blog/prepare-uxr-interview-hiring-manager/	https://dovetail.com/blog/prepare-uxr-interview-hiring-manager/
other article	https://dovetailapp.com/blog/prepare-uxr-interview-hiring-manager/	https://dovetail.com/blog/prepare-uxr-interview-hiring-manager/

---

How to prepare for a UXR interview as a hiring manager

N/A

Research educator Nikki Anderson offers a wealth of advice for hiring managers looking for the perfect candidate. Includes plenty of examples and an interview scorecard template!

label	url	patched url
help us assess the candidate	https://dovetailapp.com/blog/how-to-prepare-for-a-ux-researcher-interview/	https://dovetail.com/blog/how-to-prepare-for-a-ux-researcher-interview/
the same themes repeatedly	https://dovetailapp.com/blog/user-research-affinity-diagramming/	https://dovetail.com/blog/user-research-affinity-diagramming/
to share insights	https://dovetailapp.com/blog/share-insights-stick/	https://dovetail.com/blog/share-insights-stick/

---

People success tips for UX research managers

N/A

Research managers need to be both experts in their craft and dedicated people managers. In this article we cover how to effectively manage UX researchers from the heart.

label	url	patched url
vision and a hiring strategy	https://dovetailapp.com/blog/how-to-grow-ux-research-team/	https://dovetail.com/blog/how-to-grow-ux-research-team/
thoughtfully hiring new team members	https://dovetailapp.com/blog/how-to-grow-ux-research-team-jd-interview/	https://dovetail.com/blog/how-to-grow-ux-research-team-jd-interview/
Lara Hogan	https://larahogan.me/blog/first-one-on-one-questions/
interview process	https://dovetailapp.com/blog/how-to-grow-ux-research-team-jd-interview/	https://dovetail.com/blog/how-to-grow-ux-research-team-jd-interview/

---

Two pivotal human-centered approaches for repository planning

N/A

Establishing basic knowledge management principles and engaging your stakeholders during the planning phase are essential in the success of your research repository.

label	url	patched url
research repository	https://dovetailapp.com/blog/user-ux-research-repository/	https://dovetail.com/blog/user-ux-research-repository/
research culture	https://dovetailapp.com/blog/five-things-create-strong-research-culture/	https://dovetail.com/blog/five-things-create-strong-research-culture/

---

The challenges of inheriting a research team

N/A

As a manager you will often find yourself inheriting a pre-existing team. We learn how to tackle this unique challenge with the help of UX research leader Janelle Ward.

label	url	patched url
a vision and hiring strategy	https://dovetailapp.com/blog/how-to-grow-ux-research-team/	https://dovetail.com/blog/how-to-grow-ux-research-team/

---

Scaling user research through democratization

N/A

You’re ready to get serious about scaling user research at your organization, but where do you even begin? Follow our step-by-step guide to democratizing research and supercharging your organization’s research capacity

label	url	patched url
Forrester	https://www.forrester.com/report/The+Six+Steps+For+Justifying+Better+UX/-/E-RES117708
Dr. Susan Weinschenk	https://www.youtube.com/watch?v=O94kYyzqvTc
Forbes	https://www.forbes.com/sites/forbestechcouncil/2015/11/19/good-ux-is-good-business-how-to-reap-its-benefits/#23060ef64e51
gain more exposure	https://dovetailapp.com/blog/research-fast-reliable-collaborative-analysis/	https://dovetail.com/blog/research-fast-reliable-collaborative-analysis/
while campaigning for buy-in for research	https://dovetailapp.com/blog/how-to-influence-leaders-and-communicate-the-value-of-research/	https://dovetail.com/blog/how-to-influence-leaders-and-communicate-the-value-of-research/
LinkedIn	https://www.mixed-methods.org/episodes/2017/6/15/research-bento-scaling-through-collaboration-donna-driscoll-kassie-chaney-linkedin
Nerdwallet	https://youtu.be/t6wwkJXh_Ic
Fidelity	https://youtu.be/BmJ2IfTHMag
Interview, observation, or usability test guides	https://dovetailapp.com/blog/a-quick-guide-to-running-unmoderated-tests/	https://dovetail.com/blog/a-quick-guide-to-running-unmoderated-tests/
Share out slide deck	https://dovetailapp.com/blog/how-to-create-a-powerful-research-presentation/	https://dovetail.com/blog/how-to-create-a-powerful-research-presentation/
Recruiting, scheduling, incentivizing, and debriefing participants	https://dovetailapp.com/blog/track-manage-research-participants/	https://dovetail.com/blog/track-manage-research-participants/
the Dovetail Slack	https://dovetailapp.com/community/	https://dovetail.com/community/

---

Creating global and project tags for your research repository

N/A

Research educator Nikki Anderson outlines her approach to creating global and project-based tags for a research repository.

No internal links

---

Five ways to create a research culture at your organization

N/A

Research educator Nikki Anderson provides guidance on establishing a research culture at your work. Includes templates, tips, and frameworks to build on.

label	url	patched url
track the impact of user research	https://dovetailapp.com/blog/user-research-metrics/	https://dovetail.com/blog/user-research-metrics/
streamlined way to receive research requests	https://dovetailapp.com/blog/streamline-your-user-research-process-in-seven-simple-steps/	https://dovetail.com/blog/streamline-your-user-research-process-in-seven-simple-steps/
intake form	https://docs.google.com/document/d/10IwzR_zC7sNZj4Js_s49Vgu0k5XE5-M4EsAJqr62cyw/edit?usp=sharing
created a research roadmap, and backlog	https://docs.google.com/spreadsheets/u/2/d/1klndwCXnecj48tbKj5Sd8VgpZpKaiJzKSgC8WoRnwzw/edit

---

Researching the right thing versus researching the thing right

Researching the right thing vs researching the thing right

Maximize your impact! two simple research question prioritization exercises that ensure you’re answering the highest impact business questions. 

label	url	patched url
popularized a distinction	https://uxdesign.cc/doing-the-right-things-and-doing-things-right-a-design-researchers-process-model-abd222699bbf
tooling	https://dovetailapp.com/blog/design-research-tools/	https://dovetail.com/blog/design-research-tools/
data gathering	https://dovetailapp.com/blog/qualitative-research-skills/	https://dovetail.com/blog/qualitative-research-skills/
social media	https://twitter.com/hidovetail
Dovetail Community Slack channel	https://join.slack.com/t/heydovetail/shared_invite/zt-dd1rlss7-SP3HpTTQRUohdjZBqvlEkw

---

How to move from qualitative data to actionable insights

How to move from qualitative data to actionable insights

Research educator Nikki Anderson gives us her method for deciding on what a good insight looks like and how to action them for maximum impact.

label	url	patched url
debrief and synthesis sessions	https://miro.com/miroverse/user-research-debrief-and-synthesis/?social=copy-link
creating an affinity diagram	https://dovetailapp.com/blog/user-research-affinity-diagramming/	https://dovetail.com/blog/user-research-affinity-diagramming/
Gamestorming	https://gamestorming.com/
Trigger cards	https://www.trytriggers.com/
Board of Innovation	https://www.boardofinnovation.com/staff_picks/our-favorite-ideation-tools/
HI Toolbox	https://toolbox.hyperisland.com/
community Slack channel	https://join.slack.com/t/heydovetail/shared_invite/zt-dd1rlss7-SP3HpTTQRUohdjZBqvlEkw
Ben Jomo	https://www.instagram.com/ben.jomo/?hl=en

---

Field guide for the time-poor: How to conduct lean and unbiased research

How to conduct lean and unbiased research

Following these steps can help lead to rich and helpful data, leading your team in a better direction without breaking the bank.

label	url	patched url
check out the template	https://docs.google.com/document/d/19_2S5c-LWhwEk86oMxemgwsYHcm6CG_rwut5TLz0byY/edit?usp=sharing
affinity diagrams	https://dovetailapp.com/blog/user-research-affinity-diagramming/	https://dovetail.com/blog/user-research-affinity-diagramming/
Ben Jomo	https://www.instagram.com/ben.jomo/?hl=en

---

Better together: a mixed methods approach to user research

N/A

Research educator Nikki Anderson cover the designs of mixed methods research studies and teaches how qualitative and quantitative data can be used together for maximum impact.

label	url	patched url
quantitative vs qualitative	https://dovetailapp.com/blog/qualitative-quantitative-research/	https://dovetail.com/blog/qualitative-quantitative-research/
follow-up with a survey	https://dovetailapp.com/blog/analyze-open-ended-survey-questions/	https://dovetail.com/blog/analyze-open-ended-survey-questions/
prioritize the insights	https://dovetailapp.com/blog/qualitative-data-actionable-insights/	https://dovetail.com/blog/qualitative-data-actionable-insights/
affinity diagrams	https://dovetailapp.com/blog/user-research-affinity-diagramming/	https://dovetail.com/blog/user-research-affinity-diagramming/

---

Five principles for scaling and democratizing product research

Five principles for scaling & democratizing product research

Learn how to scale and democratize product research in your organization, identifying gaps, and empowering stakeholders to conduct research + best practices

label	url	patched url
NNG study	https://www.nngroup.com/articles/ux-developer-ratio/
democratizing research	https://dovetailapp.com/blog/what-is-the-democratization-of-user-research/	https://dovetail.com/blog/what-is-the-democratization-of-user-research/
Maze	https://maze.co/
Behzod Sirjani	https://www.linkedin.com/in/behzodsirjani/
ADPList	https://adplist.org/
Hailey Clausen	https://www.linkedin.com/in/haileyc/
Roberta Dombrowski	https://www.linkedin.com/in/robertadombrowski/
Edie Cao	https://www.linkedin.com/in/escao/
The Organizational Appetite for Research	https://yetanother.studio/blog/the-organizational-appetite-for-research
Behzod Sirjani	https://www.linkedin.com/in/behzodsirjani/
Hailey Clausen	https://www.linkedin.com/in/haileyc/
Democratizing product research	https://dovetailapp.com/blog/scaling-user-research-through-democratization/	https://dovetail.com/blog/scaling-user-research-through-democratization/
framework for prioritizing user research	https://uxdesign.cc/building-a-framework-for-prioritizing-user-research-ed46622ead99
check out the Method in Madness article	https://dovetailapp.com/blog/research-method-discovery-product-management/	https://dovetail.com/blog/research-method-discovery-product-management/
User Interviews	https://www.userinterviews.com/
UX research	https://dovetailapp.com/	https://dovetail.com/
Roberta Dombrowski	https://www.linkedin.com/in/robertadombrowski/
avoiding leading questions	https://maze.co/blog/leading-questions-examples/
step-by-step guides	https://maze.co/guides/
research tool	https://maze.co/guides/ux-research/ux-research-tools/
streamlining the research process	https://dovetailapp.com/blog/streamline-your-user-research-process-in-seven-simple-steps/	https://dovetail.com/blog/streamline-your-user-research-process-in-seven-simple-steps/
writing research reports	https://dovetailapp.com/blog/writing-format-ux-research-report/	https://dovetail.com/blog/writing-format-ux-research-report/
Marion Kammerer	https://www.linkedin.com/in/marionkammerer
Joshua Lederman	https://www.linkedin.com/in/joshualederman/
Edie Cao	https://www.linkedin.com/in/escao/
Maze x ADPList Playbook: Democratizing Research to Deliver Impact at Scale	https://maze.co/resources/scaling-research-playbook

---

How to uncover stakeholder perspectives on research: Part two

How to uncover stakeholder perspective on research: Part two

Research consultant provides expert advice on managing different stakeholders and gives us some concrete strategies to follow for growing UXR maturity

label	url	patched url
In my last article	https://dovetailapp.com/blog/uncover-stakeholder-perspectives-toward-research/	https://dovetail.com/blog/uncover-stakeholder-perspectives-toward-research/
Power-Interest Matrix	https://www.nngroup.com/articles/stakeholder-analysis/
in my earlier article	https://dovetailapp.com/blog/uncover-stakeholder-perspectives-toward-research/	https://dovetail.com/blog/uncover-stakeholder-perspectives-toward-research/
how to assess UXR maturity	https://dovetailapp.com/blog/uxr-maturity/	https://dovetail.com/blog/uxr-maturity/
how to create a research culture at your organization	https://dovetailapp.com/blog/five-things-create-strong-research-culture/	https://dovetail.com/blog/five-things-create-strong-research-culture/
stakeholders more involved in your research process	https://dovetailapp.com/blog/how-stakeholder-participation-can-make-ux-research-more-agile/	https://dovetail.com/blog/how-stakeholder-participation-can-make-ux-research-more-agile/

---

How UXR leaders approach research in a low UX maturity organization

How UXR leaders approach research in an immature UX space

Challenges of low UX maturity organizations + how to overcome them. Learn how to approach growing UX maturity at organizational, product & researcher levels.

label	url	patched url
Corporate UX Maturity	https://www.nngroup.com/articles/ux-maturity-stages-1-4-original/
six key stages	https://www.nngroup.com/articles/ux-maturity-model/
emergent stage	https://www.nngroup.com/articles/ux-maturity-stage-3/
take a quiz	https://forms.nngroup.com/s3/Maturity-Quiz
take an approach we’ve outlined	https://dovetailapp.com/blog/uxr-maturity/	https://dovetail.com/blog/uxr-maturity/
four key factors	https://www.nngroup.com/articles/factors-ux-maturity/
broader management challenges of inheriting research teams	https://dovetailapp.com/blog/the-challenges-of-inheriting-a-research-team/	https://dovetail.com/blog/the-challenges-of-inheriting-a-research-team/
create a vision	https://dovetailapp.com/blog/how-to-grow-ux-research-team/	https://dovetail.com/blog/how-to-grow-ux-research-team/
step in and show them	https://dovetailapp.com/blog/five-things-create-strong-research-culture/	https://dovetail.com/blog/five-things-create-strong-research-culture/

---

Five questions to improve your pre-project stakeholder meetings

Five questions to improve your pre-project meetings

Get the full picture! Lightricks Research Team Lead provides a set of nuanced questions to help you go deep on your next pre-project stakeholder meeting

label	url	patched url
Lightricks	https://www.lightricks.com/
we present the results to the main stakeholders	https://dovetailapp.com/blog/making-insights-actionable/	https://dovetail.com/blog/making-insights-actionable/
if we provide additional deliverables	https://dovetailapp.com/blog/share-insights-stick/	https://dovetail.com/blog/share-insights-stick/

---

The Baton Handover: making insights actionable  

N/A

Janelle Ward teaches us how to improve the quality of insights handover by comparing the process to a relay race.

label	url	patched url
many different ways	https://dovetailapp.com/blog/qualitative-data-actionable-insights/	https://dovetail.com/blog/qualitative-data-actionable-insights/
nuggets	https://dovetailapp.com/blog/atomic-research/	https://dovetail.com/blog/atomic-research/
solution space	https://dovetailapp.com/blog/research-report-recommendations-examples/	https://dovetail.com/blog/research-report-recommendations-examples/

---

Six-step framework for a high-performing product strategy

6-step product strategy framework

Wondering how to get key stakeholders on board and develop and launch a new product? You need a product strategy.

No internal links

---

Q&A with Matt Duignan from Microsoft’s Human Insight System

N/A

Microsoft's Principal User Research Manager of HITS talks about atomized insights and insight repositories at Rosenfeld Media's Advancing Research 2020.

label	url	patched url
Advancing Research 2020	https://rosenfeldmedia.com/advancing-research-2020/
Matt Duignan	https://www.linkedin.com/in/matthew-duignan-89493932/
Dovetail	https://dovetailapp.com/	https://dovetail.com/
Microsoft have done with HITS	https://medium.com/microsoft-design/how-microsofts-human-insights-library-creates-a-living-body-of-knowledge-fff54e53f5ec
atomized insights	https://medium.com/@tsharon/the-atomic-unit-of-a-research-insight-7bf13ec8fabe
insight repositories	https://dovetailapp.com/blog/2020/ux-australia-design-research-2020/	https://dovetail.com/blog/2020/ux-australia-design-research-2020/
more and more tools (like Dovetail)	https://dovetailapp.com/features/user-research-repository/	https://dovetail.com/features/user-research-repository/

---

The characteristics of top ResearchOps practitioners

The 4 qualities you need to excel in ResearchOps

Thinking about a career in ResearchOps? Top specialists are often organized, proactive, user centric, and emotionally intelligent.

label	url	patched url
We’ve previously covered the details of how ResearchOps enables efficiency, consistency, and quality at scale.	https://dovetailapp.com/blog/what-is-researchops/	https://dovetail.com/blog/what-is-researchops/
community began in March 2018	https://researchops.community/about/
Kate Towsey	https://www.linkedin.com/in/katetowsey/
Google	https://design.google/jobs/design-producer/
Facebook	https://medium.com/facebook-design-program-management
Salesforce	https://medium.com/salesforce-ux/tagged/designops
eight pillars	https://medium.com/researchops-community/the-eight-pillars-of-user-research-1bcd2820d75a
Dovetail’s Research Repository	https://dovetailapp.com/features/user-research-repository/	https://dovetail.com/features/user-research-repository/
People feature	https://dovetailapp.com/help/manage-your-participants/	https://dovetail.com/help/manage-your-participants/
A’verria Maritn, Ph.D, Director at ServiceNow	https://dovetailapp.com/blog/how-to-tackle-researchops-in-a-rapidly-scaling-organization/	https://dovetail.com/blog/how-to-tackle-researchops-in-a-rapidly-scaling-organization/
listening like we mean it	https://dovetailapp.com/blog/ux-research-leader-and-author-of-listen-like-you-mean-it-ximena-vengoechea/	https://dovetail.com/blog/ux-research-leader-and-author-of-listen-like-you-mean-it-ximena-vengoechea/
design thinking methods	https://www.designkit.org/methods
current articles related to the field of user research	https://dovetailapp.com/blog/	https://dovetail.com/blog/
Harvard Business Review article	https://hbr.org/2017/02/emotional-intelligence-has-12-elements-which-do-you-need-to-work-on
Emotional Intelligence 2.0	https://g.co/kgs/1aXocM
Dovetail	https://dovetailapp.com/community/	https://dovetail.com/community/
ResearchOps	https://researchops.community

---

The anatomy of great storytelling with Ben Crothers 

N/A

We speak with Ben Crothers about the ins-and-outs of understanding and telling great stories in business.

label	url	patched url
Ben Crothers	http://www.bencrothers.com/
Presto Sketching: The Magic of Simple Drawing for Brilliant Product Thinking and Design	http://prestosketching.com/index.html
Theory of the Business	https://hbr.org/1994/09/the-theory-of-the-business

---

Top techniques to level up your qualitative research interviews

Top techniques to level up your research interviews

Learn how to do customer interviews like a pro! Whether you're a veteran or a fresher, check out these tips to improve your craft.

label	url	patched url
biases	https://en.wikipedia.org/wiki/Cognitive_bias
open-ended conversations	https://uxdesign.cc/why-you-should-always-aim-for-open-ended-conversations-331321cdbd7?sk=80cce43d1a0afffa78c4d7ee4dc13816

---

How to prepare for a UXR job interview as a candidate

N/A

Looking for that perfect UXR job? Brush up on your interview skills and learn how to nail the process with this article.

label	url	patched url
your research process	https://dovetailapp.com/blog/streamline-your-user-research-process-in-seven-simple-steps/	https://dovetail.com/blog/streamline-your-user-research-process-in-seven-simple-steps/
I synthesized the data into actionable insights	https://dovetailapp.com/blog/qualitative-data-actionable-insights/	https://dovetail.com/blog/qualitative-data-actionable-insights/
How does this person synthesize	https://dovetailapp.com/blog/user-research-affinity-diagramming/	https://dovetail.com/blog/user-research-affinity-diagramming/
I use a mix of global tags, such as pain points, needs, goals, and project-specific tags related to the research goals	https://dovetailapp.com/blog/global-project-tags-taxonomy-research-repository/	https://dovetail.com/blog/global-project-tags-taxonomy-research-repository/

---

The best platforms for recruiting user research participants

N/A

We've compiled a list of the best platforms for finding research participants, organizing availability and scheduling, and paying incentives to research participants.

label	url	patched url
tips for recruiting participants for user research	/blog/recruiting-participants-user-research
Respondent	https://respondent.io
Respondent	https://respondent.io
generative and evaluative research	/blog/generative-evaluative-research/
Askable	https://askable.com
Askable	https://askable.com
generative and evaluative research	/blog/generative-evaluative-research/
get five participants for free for your first booking	https://au.askable.com/dovetail
User Interviews	https://userinterviews.com
User Interviews	https://userinterviews.com
generative and evaluative research	/blog/generative-evaluative-research/
Validately	https://validately.com/
Validately	https://validately.com/
UserZoom	https://www.userzoom.com/
evaluative research	/blog/generative-evaluative-research/

---

UX Research leader and author of Listen Like You Mean It Ximena Vengoechea

Interview with UX researcher and author, Ximena Vengoechea

Our interview with research leader, writer, artist, and author of Listen Like You Mean It: Reclaiming the Lost Art of True Connection

label	url	patched url
Ximena Vengoechea	https://www.ximenavengoechea.com/
Listen Like You Mean It: Reclaiming the Lost Art of True Connection	https://www.amazon.com/gp/product/0593087054/?ie=UTF8&camp=1789&creative=9325&creativeASIN=0593087054&&&
Listen Like You Mean It	https://bit.ly/nahskd19

---

Learn a fast, reliable, and collaborative analysis approach

N/A

Research Lead at Adyen, Katarina Bagherian, talks through her method for collaborative tag creation, analysis, and synthesis using Dovetail.

label	url	patched url
research analysis accessible to non-researchers	https://dovetailapp.com/features/collaborative-research-ops/	https://dovetail.com/features/collaborative-research-ops/
two brains are generally better than one	https://dovetailapp.com/blog/collaborative-analysis-research-stakeholders/	https://dovetail.com/blog/collaborative-analysis-research-stakeholders/
finishing twice as fast	https://dovetailapp.com/blog/how-stakeholder-participation-can-make-ux-research-more-agile/	https://dovetail.com/blog/how-stakeholder-participation-can-make-ux-research-more-agile/
might have unaligned taxonomy levels	https://dovetailapp.com/blog/what-we-learned-creating-tagging-taxonomy/	https://dovetail.com/blog/what-we-learned-creating-tagging-taxonomy/
a live collaborative process	https://dovetailapp.com/blog/a-stakeholders-perspective-on-engaging-in-research/	https://dovetail.com/blog/a-stakeholders-perspective-on-engaging-in-research/

---

How stakeholder participation can make UX research more agile

N/A

We look at how simple observation and exposing stakeholders to research processes can help making customer-driven product decisions faster and more agile.

label	url	patched url
recently published an article	https://dovetailapp.com/blog/a-stakeholders-perspective-on-engaging-in-research/	https://dovetail.com/blog/a-stakeholders-perspective-on-engaging-in-research/
Lucy Denton	https://dovetailapp.com/blog/contributors/lucy-denton/	https://dovetail.com/blog/contributors/lucy-denton/
Brendan Jarvis	https://www.linkedin.com/in/brendanjarvis/?originalSubdomain=nz
The Space InBetween	https://thespaceinbetween.co.nz/
Leaders want researchers to have more input	https://www.linkedin.com/pulse/growing-demand-ux-researchers-andrew-smith/
Agile	https://www.atlassian.com/agile
Jared Spool of UIE	https://www.uie.com/
big advocate	https://articles.uie.com/user_exposure_hours/
implemented exposure hours	https://dovetailapp.com/blog/creating-a-research-culture/	https://dovetail.com/blog/creating-a-research-culture/
Longitudinal	https://www.nngroup.com/articles/diary-studies/
foundational	https://medium.com/facebook-research/getting-started-with-foundational-ux-48dd244b763e

---

How GDPR has changed the rules for design researchers

N/A

An overview of how GDPR impacts the design research process and how user researchers can protect personal data.

label	url	patched url
General Data Protection Regulation	https://gdpr-info.eu/
clearly spells out	https://gdpr-info.eu/issues/fines-penalties/
actively enforcing the regulation	https://www.enforcementtracker.com/
anyone in the E.U.	https://gdpr-info.eu/art-3-gdpr/
official definition of personal data	https://gdpr-info.eu/art-4-gdpr/
legitimate justification	https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/lawful-basis-for-processing/
about the age of consent	https://www.betterinternetforkids.eu/en_US/web/portal/practice/awareness/detail?articleId=3017751
rights of the data subject	https://gdpr-info.eu/chapter-3/
valid reason	https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-erasure/

---

Predictions for user research 2021: part two

N/A

Back for round two with Dovetail CEO and Co-founder Benjamin Humphrey and UXR Collective Co-founder and CEO Alec Levin as they weigh in on the major trends in user research in 2021.

label	url	patched url
read it now	https://dovetailapp.com/blog/predictions-user-research-2021-part-one/	https://dovetail.com/blog/predictions-user-research-2021-part-one/
agriculture	https://irishadvantage.com/high-investments-in-agritech-demonstrate-future-growth-and-impact-of-the-sector/
education	https://www.holoniq.com/notes/global-education-technology-market-to-reach-404b-by-2025/
health	https://www2.deloitte.com/us/en/insights/industry/health-care/health-tech-investment-trends.html
finance	https://www.mordorintelligence.com/industry-reports/us-fintech-market
have high impact	https://dovetailapp.com/blog/creating-a-research-culture/	https://dovetail.com/blog/creating-a-research-culture/
Cambridge Analytica	https://en.wikipedia.org/wiki/Facebook%E2%80%93Cambridge_Analytica_data_scandal
evermore strict privacy and data protection laws	https://dovetailapp.com/blog/gdpr-design-researchers/	https://dovetail.com/blog/gdpr-design-researchers/

---

Rachel Posman's path to UX Ops at Salesforce

Rachel Posman's path to UX Ops at Salesforce

Rachel Posman currently leads UX Team Operations for Salesforce’s 300+ person design organization. Learn about her path to UX Ops.

label	url	patched url
UC Berkeley’s Haas School of Business	https://haas.berkeley.edu/
MBA in Design Strategy (DMBA) program at California College of the Arts	https://portal.cca.edu/learning/academic-programs/design-strategy-mba/
Adaptive Path at Capital One	https://medium.com/@adaptivepath/were-making-it-official-we-re-capital-one-ffbd26748328

---

How Biteable's product team conducts research

How Biteable's product team conducts research

Dovetail chatted with Niels Oeltjen, a Product Designer at video creation platform Biteable, about its approach to product design and research.

label	url	patched url
Niels Oeltjen	https://www.linkedin.com/in/nielsoeltjen/
Biteable	https://biteable.com/
James MacGregor	https://www.linkedin.com/in/james-macgregor-biteable/
Tagging	https://dovetailapp.com/features/user-research-data-analysis/	https://dovetail.com/features/user-research-data-analysis/
Automatic transcriptions	https://dovetailapp.com/features/video-audio-transcription-for-research/	https://dovetail.com/features/video-audio-transcription-for-research/
Commenting and insights	https://dovetailapp.com/features/collaborative-research-ops/	https://dovetail.com/features/collaborative-research-ops/

---

A guide to running unmoderated usability tests

N/A

This article will help you get from burning questions about your product to sharing actionable insights with your whole team.

No internal links

---

Research participants: What does good look like?

N/A

Finding the relevant and right participants to engage in your qualitative research activities is no small feat.

label	url	patched url
Eric Lutley	/blog/contributors/eric-lutley/
Jess Nichols	/blog/contributors/jess-nichols/
the methodology	/blog/qualitative-research-methods-techniques/
Nielsen Norman Group suggests testing with five users in discussions with a usability focus	https://www.nngroup.com/articles/why-you-only-need-to-test-with-5-users/
Finding the right participants	/blog/recruiting-participants-user-research/

---

How to tackle ResearchOps in a rapidly scaling organization

N/A

Dovetail spoke with A’verria Martin, Ph.D., Senior Manager of Research Operations, to learn about how she and her team tackle research operations (ResearchOps) in a rapidly scaling organization.

label	url	patched url
Forbes’ #1 Most Innovative Company	https://www.forbes.com/innovative-companies/#e22fe861d654
James Vinh	https://www.linkedin.com/in/james-vinh/
SDXD	https://www.sdxd.org/
A’verria Martin, Ph.D.	https://www.linkedin.com/in/averriamartin/
ServiceNow	https://www.servicenow.com/
ResearchOps	https://dovetailapp.com/blog/what-is-researchops/	https://dovetail.com/blog/what-is-researchops/
Geriatric Psychiatry Department at UC San Diego	https://medschool.ucsd.edu/som/psychiatry/research/division-of-geropsychiatry/Pages/default.aspx
Randy Sieffert	https://www.linkedin.com/in/rsieffert/
	https://uxdesign.cc/designops-the-questions-youre-probably-asking-yourself-now-fdac491bfe4f
Eight Pillars of ResearchOps	https://medium.com/researchops-community/the-eight-pillars-of-user-research-1bcd2820d75a
Anjelica (AJ) Mationg	https://www.linkedin.com/in/anjelicamationg/
ServiceNow Product Lab Insider Program	https://community.servicenowproductlab.com/
Mindtickle	https://www.mindtickle.com/
	https://www.hotjar.com/usability-testing/
	https://www.nngroup.com/articles/how-to-conduct-a-heuristic-evaluation/
	https://www.nngroup.com/articles/service-design-101/
Michelle Munoz	https://www.linkedin.com/in/michelle-munoz-1bb47611/
Forrester	https://go.forrester.com/blogs/category/user-experience-ux/
Elisa Ewing	https://www.linkedin.com/in/elisaewing/
research repository	https://dovetailapp.com/blog/user-ux-research-repository/	https://dovetail.com/blog/user-ux-research-repository/

---

Tips for having research conversations

N/A

Leverage tested research techniques to maximize the output of conversations and potential for insights.

label	url	patched url
five whys	https://www.playbookux.com/five-whys/
Henry Ford* wanted to innovate beyond faster horses	https://hbr.org/2011/08/henry-ford-never-said-the-fast?registration=success
Nielsen Norman Group suggests testing with five users in conversations with a usability focus	https://www.nngroup.com/articles/why-you-only-need-to-test-with-5-users/

---

Interview with Cyber-Duck's UX design team

N/A

Dovetail's Senior UX Designer, Lucy Denton, sat down to chat with Cyber-Duck's UX designers Meera Rao and Vanessa Strydom

label	url	patched url
Bank of England	https://www.cyber-duck.co.uk/client-stories/bank-of-england
Sport England	https://www.cyber-duck.co.uk/client-stories/sport-england
Cyber-Duck	https://cyber-duck.co.uk/
This Girl Can	https://www.sportengland.org/campaigns-and-our-work/this-girl-can
tree-testing	https://www.userzoom.com/blog/what-is-tree-testing-and-why-is-it-important-for-your-sites-ux
#StayInWorkOut	https://www.sportengland.org/jointhemovement
user-centered design process	https://www.cyber-duck.co.uk/how-we-work/user-experience
Cabinet Office	https://www.cyber-duck.co.uk/client-stories/cabinet-office
A Book Apart	https://abookapart.com
Invisible Women by Caroline Criado Perez	https://www.penguin.com.au/books/invisible-women-9781784706289
Don't Make Me Think by Steve Krug	https://www.amazon.com.au/Dont-Make-Think-Steve-Krug/dp/0321344758
20 Minutes into the Future	https://medium.com/20minutesintothefuture/20-minutes-into-the-future-16c2c7334e25

---

An inside look at design research at Dovetail

N/A

Find out how design and research work at Dovetail.

label	url	patched url
grown our team substantially	https://dovetailapp.com/company/about/	https://dovetail.com/company/about/
bring all research into a single home	http://www.dovetailapp.com/features/user-research-repository/	http://www.dovetail.com/features/user-research-repository/
generative and foundational research	https://dovetailapp.com/blog/generative-evaluative-research/	https://dovetail.com/blog/generative-evaluative-research/
generative research	https://dovetailapp.com/blog/generative-evaluative-research/	https://dovetail.com/blog/generative-evaluative-research/

---

Research repositories in 10 minutes

N/A

What a research repository is, what problems they are trying to solve, and some principles to guide decision-making for people who are planning to set one up for their own organization.

label	url	patched url
Design Research 2020	http://www.uxaustralia.com.au/conferences/design-research-2020
Advancing Research 2020	https://rosenfeldmedia.com/advancing-research-2020/
Democratizing UX	https://medium.com/@tsharon/democratizing-ux-670b95fbc07f
Tomer Sharon	https://www.linkedin.com/in/tomersharon/
Matt from Microsoft	https://www.linkedin.com/in/matthew-duignan-89493932/
How Microsoft’s human insights library creates a living body of knowledge	https://medium.com/microsoft-design/how-microsofts-human-insights-library-creates-a-living-body-of-knowledge-fff54e53f5ec
Sarah	https://www.linkedin.com/in/sarah-jones-13b73898/
‘Why we built a UX Research Insights repository’	https://about.gitlab.com/blog/2019/07/10/building-a-ux-research-insights-repository/
Etienne	https://www.linkedin.com/in/etienne-fang-5a671a4/
‘The Power of Insights: A behind-the-scenes look at the new insights platform at Uber’	https://medium.com/uber-design/the-power-of-insights-a-behind-the-scenes-look-at-the-new-insights-platform-at-uber-26f85becc2e6
Rosenfeld Media	https://rosenfeldmedia.com/
video conference	https://rosenfeldmedia.com/advancing-research-community/archive/videoconference-power-of-insights-why-sharing-is-better-than-silos-with-ubers-insights-platform/
Sherif, a Product Manager	https://www.linkedin.com/in/sherifmansour
Atlassian	https://www.atlassian.com/
article	https://www.nngroup.com/articles/archiving-usability-reports/
Jakob Nielsen	https://en.wikipedia.org/wiki/Jakob_Nielsen_(usability_consultant)
Nielsen Norman Group	https://www.nngroup.com/
GDPR	/blog/gdpr-design-researchers/
California Consumer Privacy Act	https://en.wikipedia.org/wiki/California_Consumer_Privacy_Act
Benson Low, UX Research Manager	https://www.linkedin.com/in/bensonlow
REA Group	https://www.rea-group.com/

---

Ten ways to get great product feedback from early customers

N/A

Techniques to get feedback from your users. Talking to your customers and understanding their needs is the most effective way to build a great product.

label	url	patched url
Dovetail	https://dovetailapp.com/	https://dovetail.com/
AskNicely	https://www.asknicely.com/
Intercom	https://intercom.com/
Jira	https://www.atlassian.com/software/jira
issue collector	https://confluence.atlassian.com/adminjiracloud/using-the-issue-collector-776636529.html
Front form inbox	https://help.frontapp.com/t/h429xa/how-to-set-up-a-form-inbox-in-front
Dovetail	https://dovetailapp.com/	https://dovetail.com/
Zapier	https://zapier.com/
Mixpanel	https://mixpanel.com/
Vitally	https://vitally.io/
Facebook Groups	https://facebook.com/
Discourse	https://www.discourse.org/
Twitter	https://twitter.com/hidovetail
LinkedIn	https://linkedin.com/
public Slack community	https://dovetailapp.com/community/	https://dovetail.com/community/
Net Promoter	/blog/net-promoter-score-nps
Delighted	https://delighted.com/
AskNicely	https://www.asknicely.com/
Vitally	https://vitally.io/
Dovetail	https://dovetailapp.com/	https://dovetail.com/
Start a free trial →	https://dovetailapp.com/auth/signup/
Rev	https://rev.com/
Dovetail	https://dovetailapp.com/	https://dovetail.com/
researchers, designers, and product managers as our core users	https://dovetailapp.com/customers	https://dovetail.com/customers
Sketch	https://sketchapp.com/

---

Strategy and vision: how to grow a successful UX research team

Strategy and vision: growing a successful UX research team

Starting with strategy and vision, research leader Janelle Ward provides some accessible wisdom for research managers looking to build their teams.

label	url	patched url
UX research strategy	https://dovetail.com/ux/ux-research-methods/
to write the job description—the first communication you will have with your future team members—and prepare your interviewing process.	https://dovetailapp.com/blog/prepare-uxr-interview-hiring-manager/	https://dovetail.com/blog/prepare-uxr-interview-hiring-manager/

---

Christmas gift ideas for the user researcher in your team

N/A

Struggling to find the perfect Christmas gift for your researcher this year? Here are a few ideas that will surely resonate with the curious folk in your organization.

No internal links

---

Mila Kuznetsova, Director of User Research at Houghton Mifflin Harcourt

Mila Kuznetsova on user research in the education industry

Mila Kuznetsova chatted to Dovetail about how Houghton Mifflin Harcourt approaches user research.

label	url	patched url
	https://dovetailapp.com/static/c2222e63d543e8e65456006c81d2c28a/490e5/mila.jpg	https://dovetail.com/static/c2222e63d543e8e65456006c81d2c28a/490e5/mila.jpg

---

What is Net Promoter Score (NPS)? – a guide for UX practitioners

What is Net Promoter Score (NPS)? Guide for UX practitioners

The Net Promoter Score (NPS) is a loyalty metric that aims to quantify the likelihood of someone providing a recommendation. Learn the what, why and how of NPS

label	url	patched url
Fred Reichheld	https://en.wikipedia.org/wiki/Fred_Reichheld
Bain & Company	https://www.bain.com/
Satmetrix	https://www.satmetrix.com/
“The One Number You Need to Grow”	http://hbr.org/2003/12/the-one-number-you-need-to-grow/ar/1
Delighted	https://delighted.com/
Wootric	https://wootric.com/
AskNicely	https://www.asknicely.com/nps-software
Promoter.io	https://promoter.io/
selection biases	https://en.wikipedia.org/wiki/Selection_bias
Jared Spool	https://articles.uie.com/net-promoter-score-considered-harmful-and-what-ux-professionals-can-do-about-it/
Gerry McGovern	http://gerrymcgovern.com/measure-customer-use-of-things-not-customer-satisfaction-with-things/
Jared Spool	https://articles.uie.com/net-promoter-score-considered-harmful-and-what-ux-professionals-can-do-about-it/
better instruments	https://www.nngroup.com/articles/usability-metrics/
the real value is in the follow up question	https://articles.uie.com/net-promoter-score-considered-harmful-and-what-ux-professionals-can-do-about-it/
NPS survey tools can be integrated with Dovetail	https://dovetailapp.com/help/guides/how-to-analyze-nps-responses/	https://dovetail.com/help/guides/how-to-analyze-nps-responses/
stored within each NPS response	https://dovetailapp.com/help/organize-your-data/structured-data-fields	https://dovetail.com/help/organize-your-data/structured-data-fields
charts in Dovetail	https://dovetailapp.com/help/guides/how-to-analyze-nps-responses/#quantifying-nps-themes-with-charts	https://dovetail.com/help/guides/how-to-analyze-nps-responses/#quantifying-nps-themes-with-charts
How to analyze NPS responses with Dovetail	https://dovetailapp.com/help/guides/how-to-analyze-nps-responses/	https://dovetail.com/help/guides/how-to-analyze-nps-responses/

---

How Matter approaches research and design

How Matter approaches research and design

Marc Reisen and Francesca Gabales explain how Matter uses Dovetail to understand qualitative customer feedback.

label	url	patched url
Matter	https://matterapp.com/
Marc Reisen	https://www.linkedin.com/in/marcreisen/
Francesca Gabales	https://www.linkedin.com/in/francescagabales/
Brett Hellman	https://www.linkedin.com/in/bretthellman/
NPS	/blog/net-promoter-score-nps/
customer qualitative interviews	https://dovetailapp.com/use-cases/customer-interview-analysis/	https://dovetail.com/use-cases/customer-interview-analysis/
Notion	https://www.notion.so/
Figma	https://www.figma.com/

---

Using qualitative research to make an impact

N/A

User Research Leader Jess Nichols and Academy Xi's Eric Lutley sat down to chat about using qualitative research to make an impact.

label	url	patched url
Eric Lutley	/blog/contributors/eric-lutley/
Jess Nichols	/blog/contributors/jess-nichols/
Qualitative research	/blog/qualitative-quantitative-research/
Quantitative data	/blog/qualitative-quantitative-research/
this article	/blog/what-is-a-user-researcher/
Forrester, via Forbes, calculates that $1 invested in UX returns $100	https://www.forbes.com/sites/forbestechcouncil/2017/01/23/how-ux-is-transforming-business-whether-you-want-it-to-or-not/#2d5aa97580e6
researchers use many research techniques to maximize the conversations' output	/blog/tips-for-having-research-conversations/
an excellent tool for this	https://dovetailapp.com/features/user-research-data-analysis/	https://dovetail.com/features/user-research-data-analysis/
foundational generative work	/blog/generative-evaluative-research/
analyze your research data remotely	/blog/collection-analysis-remote-research/

---

How to claim your stake in research

How to claim your stake in research

Get buy-in & budget for research by showing a quick-win outcome, using creative methods, & involving stakeholders in the process. Read on to learn more!

label	url	patched url
Eric Lutley	/blog/contributors/eric-lutley/
Jess Nichols	/blog/contributors/jess-nichols/
evaluative methodology	/blog/qualitative-research-methods-techniques/
guide them through the research journey	/blog/the-qualitative-research-process-end-to-end/
Marissa Mayer	https://twitter.com/marissamayer
recruiting participants	/blog/the-best-platforms-for-recruiting-user-research-participants/
coaching them to capture meaningful insights	/blog/tips-for-having-research-conversations/

---

What is a user researcher and what do they do?

N/A

So you've discovered the opportunity to work with a researcher; or are looking to move onto a researcher career path – but you're not sure what a researcher does.

No internal links

---

The ultimate list of UX and user research podcasts

The best podcasts on UX design and research

A definitive list of the best user experience (UX) and user research podcasts for hours and hours of learning through osmosis.

label	url	patched url
Steve Portigal	https://twitter.com/steveportigal
here	https://open.spotify.com/show/26yTpSSgqzR58wdlFTEvis?si=FU8B_7sxQluT78PepGecGA
Ellie Kemery,	https://www.linkedin.com/in/elliekemery/
Aryel Cianflone	https://twitter.com/AryelCianflone
here	https://open.spotify.com/show/3tO5oXP7vKBT55WLaVidpM?si=GmNNzFybQr2dM5U6m5H5FQ
Jeff Veen	https://twitter.com/veen
here	https://open.spotify.com/show/2HMGa6BesR174n8NP28VEu?si=5tSm84pmTvKhOD4313Ir8Q
#77: How Likely Are You to Recommend This Podcast to a Friend	https://www.relay.fm/presentable/77
Erika Hall	https://muledesign.com/speaking/erika-hall
Jason Ogle	https://twitter.com/jasonogle
here	https://open.spotify.com/show/3UHIrTqr1Cm3BdxHEciBpi?si=W09IFFNERaC6Nb6bQ4hdaA
Laura Klein	https://twitter.com/lauraklein
Kate Rutter	https://twitter.com/katerutter
here	https://open.spotify.com/show/4hf2et6iEWhbmlowRKjV7J?si=pzRhQOReQfW1dfWnE8Gmdw
Erin May	https://www.linkedin.com/in/erinhollingsworth/
JH Forster	https://www.linkedin.com/in/jhforster/
here	https://open.spotify.com/show/26btXibgh2cxTo10ey12vj
Sagi Shrieber	https://twitter.com/sagishrieber
David Tintner	https://twitter.com/DMTintner
here	https://open.spotify.com/show/0NspcqOh73jnw5yOXNoope?si=HrWZcp6GTfGvA4ovWAOo7g
Stephen Gates	https://twitter.com/sdgates
here	https://open.spotify.com/show/1lGg6hdIocDUp6oPTfbILD?si=IKwgJR9tQ3q-bPg6Kvpnnw
Jane Portman	https://twitter.com/uibreakfast
here	https://open.spotify.com/show/1mpwVsWRVGB7SfBWqZJbAb?si=_FeXOpptS429b6lAfcoWNg
Aarron Walter	https://twitter.com/aarron
Eli Woolery	https://twitter.com/ewoolery
here	https://open.spotify.com/show/59RliaMdeDAkEgp9nj1Mkj?si=HPb1fHNsSfe7Sjcoy9UWxQ
Michael Bierut	https://twitter.com/michaelbierut
Jessica Helfand	https://twitter.com/jessicahelfand
here	https://open.spotify.com/show/13AWtP7sNJ13Grdxx7w0el?si=hn8VrzVnQhC0WKyfYWOihw
Chris Do	https://twitter.com/theChrisDo
here	https://open.spotify.com/show/5K96ryZCjCmxqMzEotvS8h?si=9pdR_lp5QleX_OaWk73b9g
Roman Mars	https://twitter.com/romanmars
here	https://open.spotify.com/show/2VRS1IJCTn2Nlkg33ZVfkM?si=GekLlLxJT8G9PMWuy74Fcg
Amy Devers	https://twitter.com/amydevers
Jaime Derringer	https://twitter.com/jaimederringer
here	https://open.spotify.com/show/5NuHvE92LqcEUWgPc0Pv4W?si=tUhxKK32RTeQ8xoYNLzGMA
Debbie Millman	https://twitter.com/debbiemillman
here	https://open.spotify.com/show/3bc5zY5jVzs8HjeaEcQl2j?si=BbVwbWQ5SC6AOMdPcUVA_w
Khoi Vinh	https://twitter.com/khoi
here	https://open.spotify.com/show/5ykZ7DGfxkdhuCvn3jwP3X?si=VhnjJv_VRTKumDA2ns9MLQ
Fast Company’s 100 Most Creative People in Business	https://www.fastcompany.com/most-creative-people/2019
Get in touch	https://dovetailapp.com/community/	https://dovetail.com/community/

---

A beginner’s guide to natural language sentiment analysis

N/A

Learn how sentiment analysis works in basic terms and discover a few practical examples of when sentiment analysis is useful or not in this practical guide for beginners.

label	url	patched url
Natural Language Processing (NLP)	https://en.wikipedia.org/wiki/Natural_language_processing
Machine Learning (ML)	https://en.wikipedia.org/wiki/Machine_learning
Dovetail	https://dovetailapp.com/	https://dovetail.com/
Dovetail	https://dovetailapp.com/	https://dovetail.com/
Automatic summarization	https://en.wikipedia.org/wiki/Automatic_summarization
Machine translation	https://en.wikipedia.org/wiki/Machine_translation
Named entity recognition (NER)	https://en.wikipedia.org/wiki/Named_entity_recognition
Optical character recognition (OCR)	https://en.wikipedia.org/wiki/Optical_character_recognition
Part-of-speech tagging	https://en.wikipedia.org/wiki/Part-of-speech_tagging
Question answering	https://en.wikipedia.org/wiki/Question_answering
Sentence breaking	https://en.wikipedia.org/wiki/Sentence_boundary_disambiguation
Topic segmentation	https://en.wikipedia.org/wiki/Topic_segmentation
Amazon Comprehend	https://aws.amazon.com/comprehend/
Google Cloud	https://cloud.google.com/natural-language/
Microsoft Azure	https://azure.microsoft.com/en-au/services/cognitive-services/text-analytics/
Dovetail	https://dovetailapp.com/	https://dovetail.com/

---

A stakeholder’s perspective on engaging in research

N/A

Dovetail’s Product Design Lead Lucy Denton gives her perspective on how stakeholders can engage with research.

label	url	patched url
a research plan	https://dovetailapp.com/blog/qualitative-research-data-analysis-project/	https://dovetail.com/blog/qualitative-research-data-analysis-project/
anchoring bias	https://en.wikipedia.org/wiki/Anchoring_(cognitive_bias)
availability bias	https://en.wikipedia.org/wiki/Availability_heuristic

---

These are the business metrics every user researcher should know

How to measure the ROI of user research

Nikki Anderson shares practical ways you can measure the impact of user research across your team and organization.

label	url	patched url
check out a template here	https://docs.google.com/document/u/1/d/19_2S5c-LWhwEk86oMxemgwsYHcm6CG_rwut5TLz0byY/edit

---

What’s the difference between generative and evaluative research?

The difference between generative and evaluative research

Learn about the differences between generative and evaluative research methods, examples of each, and when to use them for effective customer problem solving

label	url	patched url
Rev	https://www.rev.com/transcription
Collabito	https://www.collabito.com/
Ethosapp	https://www.ethosapp.com/
Mural	https://mural.co/
Dovetail	https://dovetailapp.com/	https://dovetail.com/
UserTesting	https://usertesting.com/
Lookback	https://lookback.io/
SurveyMonkey	https://www.surveymonkey.com/
Hotjar	https://www.hotjar.com/
Userbrain	https://userbrain.net/
Dovetail	https://dovetailapp.com/	https://dovetail.com/
when to use which research method	https://www.nngroup.com/articles/which-ux-research-methods/

---

Top 7 user research books for beginners

Top 7 user research books for beginners

Top 7 books to read about user research and design research, from the likes of Steve Portigal, Erika Hall, and Jeff Gothelf.

label	url	patched url
Dovetail	https://dovetailapp.com/	https://dovetail.com/
Stephanie Pratt	https://twitter.com/StephanieMPratt
GoCanvas	https://gocanvas.com/
David Hamill	https://twitter.com/dav_hamill
David Hamill	https://twitter.com/dav_hamill
Joe Gebbia	https://twitter.com/jgebbia
Elizabeth Churchill	https://twitter.com/xeeliz?s=20
Jeffrey Zeldman	https://twitter.com/zeldman
Andrew Binstock	https://twitter.com/platypusguy
Liz Danzico	https://twitter.com/bobulate
Apple & Banana	https://www.appleandbanana.org/
Chris Nodder	https://nodder.com/

---

How to create a powerful research presentation

N/A

How do you create compelling presentations that wow your colleagues and impress your managers? Read on to find out.

No internal links

---

11 common challenges you face as a researcher

11 Common Challenges User Researchers Face

Managing the user research process isn't always straightforward. A researcher shares the common challenges they face within their role.

label	url	patched url
generally spikes right before, and right after research execution	https://dovetail.com/blog/what-is-researchops/
generally average 15-25%	https://www.campaignmonitor.com/resources/knowledge-base/what-is-a-good-or-average-email-response-rate-for-email-marketing/https://www.campaignmonitor.com/resources/knowledge-base/what-is-a-good-or-average-email-response-rate-for-email-marketing/

---

What is ResearchOps?

What is ResearchOps and when to start?

ResearchOps is the process, systems and strategies that support user research teams, it eliminates inefficiencies, democratizes research & socializes insights

label	url	patched url
DevOps	https://atlassian.com/devops
DesignOps	https://designbetter.co/designops-handbook
SalesOps	https://blog.hubspot.com/sales/sales-operations
Atlassian	https://atlassian.com/
Airbnb	https://airbnb.com/
Deliveroo	https://deliveroo.com/
Microsoft	https://microsoft.com/
Spotify	https://spotify.com/
ResearchOps community	https://researchops.community/
Kate Towsey	https://linkedin.com/in/katetowsey
Atlassian	https://atlassian.com/
ResearchOps community	https://researchops.community/
download a PDF version here	https://static-assets.dovetailapp.com/what-is-researchops-map.pdf
GDPR	https://gdpr-info.eu/
California Consumer Privacy Act	https://en.wikipedia.org/wiki/California_Consumer_Privacy_Act
research repository	/blog/user-ux-research-repository/
evaluative research methods	/blog/generative-evaluative-research/
Lookback	https://lookback.io/
Deliveroo	https://deliveroo.com/
Saskia Liebenberg	https://linkedin.com/in/saskialiebenberg
need to operationalize research	https://medium.com/deliveroo-design/introducing-research-ops-at-deliveroo-1e4deb141847
Microsoft	https://microsoft.com/
Aaron Fulmer	https://linkedin.com/in/aaronfulmer
Microsoft’s evolution of ResearchOps	https://medium.com/researchops-community/from-pain-points-to-empowerment-a-research-ops-evolution-8bf6f05cf99e
Spotify	https://spotify.com/
Lucy Walsh	https://linkedin.com/in/lucy-walsh-999b2566
The Evolution of Research Operations at Spotify	https://spotify.design/articles/2018-06-01/the-evolution-of-research-operations-at-spotify
this article	https://dovetailapp.com/blog/the-characteristics-of-top-researchops-practitioners/	https://dovetail.com/blog/the-characteristics-of-top-researchops-practitioners/

---

Atomic research: From reports to consumable insights

N/A

Explore atomic research and nuggets with the help of Tomer Sharon. Meaningful insights from user research.

label	url	patched url
Developed by the then Head of UX at WeWork, Tomer Sharon	https://medium.com/@tsharon/the-atomic-unit-of-a-research-insight-7bf13ec8fabe
Foundations of atomic research	https://medium.com/@tsharon/foundations-of-atomic-research-a937d5da5fbb
nugget	https://medium.com/@tsharon/the-atomic-unit-of-a-research-insight-7bf13ec8fabe
qualitative data	/blog/qualitative-quantitative-research
video interviews	https://dovetailapp.com/features/video-audio-transcription-for-research/	https://dovetail.com/features/video-audio-transcription-for-research/
research repository	/blog/user-ux-research-repository
Continuous research	https://medium.com/@tsharon/continuous-user-research-in-11-6-seconds-57c27d1595c5
out our blog post	/blog/polaris-research-repository-dovetail/

---

5 ways to make user research part of your team’s daily life

How to integrate user research into your team's day-to-day

In this article we’ll cover some simple techniques to get more stakeholders and team members participating in user research.

label	url	patched url
understand their users	https://dovetail.com/solution/user-research-platform/
Dovetail's insights	https://dovetail.com/insights/
aggregating and analyzing	https://dovetail.com/analysis/
short, sharp insights as a summary	https://dovetail.com/insights/
Collaborative tagging	https://dovetail.com/analysis/

---

The best design and user research tools for startups

N/A

UX design and research platforms to help you brainstorm, test your ideas, talk to customers, and learn what they want.

label	url	patched url
minimum viable product (MVP)	https://en.wikipedia.org/wiki/Minimum_viable_product
product/market fit	https://en.wikipedia.org/wiki/Product/market_fit
Typeform	http://www.typeform.com/
4.5 / 5	https://www.g2.com/products/typeform/reviews
Lookback	https://lookback.io/
3.7 / 5	https://www.capterra.com/p/168425/Lookback/
4.5 / 5	https://www.g2.com/products/lookback/reviews
Zapier	https://zapier.com/
4.7 / 5	https://www.capterra.com/p/130182/Zapier/
4.5 / 5	https://www.g2.com/products/zapier/reviews
4.7 / 5	https://www.capterra.com/p/186596/Notion/
4.4 / 5	https://www.g2.com/products/notion-labs-notion/reviews
Milanote	https://milanote.com/
4.8 / 5	https://www.capterra.com/p/165790/Milanote/
4.5 / 5	https://www.g2.com/products/milanote/reviews
Slack	https://slack.com/
4.6 / 5	https://www.capterra.com/p/135003/Slack/
4.5 / 5	https://www.g2.com/products/slack/reviews
InVision	https://www.invisionapp.com/
4.6 / 5	https://www.capterra.com/p/145720/InVision/
4.4 / 5	https://www.g2.com/products/invision/reviews
UsabilityHub	https://usabilityhub.com/
4.6 / 5	https://www.capterra.com/p/178766/UsabilityHub/
4 / 5	https://www.g2.com/products/usability-hub/reviews
Miro	https://miro.com/
4.8 / 5	https://www.capterra.com/p/128955/RealtimeBoard/
4.7 / 5	https://www.g2.com/products/miro/reviews
Dovetail	https://dovetailapp.com/	https://dovetail.com/
4.6 / 5	https://www.capterra.com/p/174077/Dovetail/

---

Getting organized with your qualitative research data analysis project

N/A

Examples of how people in the design research community get their user research projects organized and how they keep them that way.

label	url	patched url
order from chaos	/blog/research-synthesis-creating-order/
regular and frequent touchpoints	https://24ways.org/2016/creating-a-weekly-research-cadence/
Wren Lanier	https://www.linkedin.com/in/wrenlanier/
high psychological costs	https://www.fastcompany.com/944128/worker-interrupted-cost-task-switching
Dr. Gloria Mark	https://www.linkedin.com/in/gloriamark/
David Travis	https://www.linkedin.com/in/davidtravis/?originalSubdomain=uk
one particular behavior	https://www.userfocus.co.uk/articles/the_reflective_user_researcher.html
Alexander Khmelevsky	https://www.linkedin.com/in/khmelevsky/
design agency Clay	https://clay.global/
GDPR obligations	https://dovetailapp.com/blog/2020/gdpr-design-researchers/	https://dovetail.com/blog/2020/gdpr-design-researchers/
research repository	/blog/user-ux-research-repository/
Caitria O’Neill	https://uxdesign.cc/ux-debriefing-methods-c9f971094c58
Jon Kolko	https://www.linkedin.com/in/jkolko/
are key tools	http://www.jonkolko.com/writingAbductiveThinking.php
your brain uses more energy	https://www.scientificamerican.com/article/why-does-the-brain-need-s/
good daily diet	https://www.healthline.com/nutrition/11-brain-foods
good objectives	https://uxdesign.cc/elevate-your-research-objectives-745cf9415d5b
mixed-method evaluations	https://www.nsf.gov/pubs/1997/nsf97153/start.htm

---

Analysis of design research data begins before we think it does

N/A

The inherent connections between research goals and research outcomes signal that our analysis journey literally begins the instant we create a plan for our research, not after we’ve finished assembling all our data.

label	url	patched url
rationale that they use for up-front research	https://www.forbes.com/sites/forbesagencycouncil/2017/03/23/the-bottom-line-why-good-ux-design-means-better-business/#44264e782396
Semper Gumby	https://www.uxmas.com/2016/semper-gumby-embracing-flexibility-in-user-research/
planning the research	https://www.interaction-design.org/literature/article/a-one-page-user-research-plan
hypotheses	https://www.interaction-design.org/literature/article/user-research-the-importance-of-hypotheses
good practice	https://www.uxmatters.com/mt/archives/2015/07/analysis-isnt-cool.php
quality	http://www.qualitative-research.net/index.php/fqs/article/view/457/974
protocol	https://www.usability.gov/how-to-and-tools/methods/individual-interviews.html
affinity mapping activities	https://www.nngroup.com/articles/affinity-diagram/
data displays	https://journals.sagepub.com/doi/full/10.1177/160940691301200117
highlighting chunks in a transcription record of the session	/blog/research-stories-with-video-highlights

---

How to write an executive summary people will read

How to write an executive summary people will read

Research educator Nikki Anderson breaks down one of the most essential components of a report—the executive summary.

label	url	patched url
research study goals	https://uxdesign.cc/elevate-your-research-objectives-745cf9415d5b?sk=3ce9f4194a9ebe18d4a799a9bbdc9f8f
Check out our Guides	https://dovetailapp.com/help/guides/	https://dovetail.com/help/guides/
join us and 3000 other research-obsessed people on Slack	https://join.slack.com/t/heydovetail/shared_invite/zt-dd1rlss7-SP3HpTTQRUohdjZBqvlEkw

---

The qualitative research process, end-to-end

The Qualitative Research Process: Step-by-Step Guide

The qualitative research process in just 8 Steps. Learn techniques for collecting and analyzing qualitative data to uncover themes that drive insights.

label	url	patched url
customer feedback	https://dovetail.com/customer-research/customer-feedback-analysis/
determine the methodology	https://dovetail.com/research/mixed-methods-research/
When to Use Which User-Experience Research Methods	https://www.nngroup.com/articles/which-ux-research-methods/
UX Research Cheat Sheet	https://www.nngroup.com/articles/ux-research-cheat-sheet/
Usability.gov	https://www.usability.gov/
Design Research Kit	https://medium.design/design-research-kit-fed36125a713
see patterns in the findings after five sessions	https://www.nngroup.com/articles/why-you-only-need-to-test-with-5-users/
look for common themes	https://dovetail.com/research/thematic-analysis/
Personas	https://dovetail.com/ux/what-is-a-persona/
Journey Map	https://dovetail.com/ux/journey-map/

---

Tips for recruiting participants for user research

N/A

Participant recruitment for research involves sourcing eligible candidates, screening them, explaining the study, and keeping them motivated.

label	url	patched url
Ethn.io	https://ethn.io/
large pools of people available for research	/blog/the-best-platforms-for-recruiting-user-research-participants/

---

Building a UXR practice in a thriving organization: how to achieve quick wins

Building a UXR practice in a fast-paced organization

Lightricks Research Team Lead Cori Widen shares the quick wins that led her to success in the first few months of her role.

label	url	patched url
Lightricks	https://www.lightricks.com/
research questions	https://dovetailapp.com/blog/how-to-write-discussion-guide/	https://dovetail.com/blog/how-to-write-discussion-guide/
insights and recommendations	https://dovetailapp.com/blog/research-report-recommendations-examples/	https://dovetail.com/blog/research-report-recommendations-examples/
research repositories	https://dovetailapp.com/products/playback	https://dovetail.com/products/playback
Dovetail	https://dovetailapp.com/	https://dovetail.com/
Tagging raw research data	https://dovetailapp.com/products/markup	https://dovetail.com/products/markup
sharing insights	https://dovetailapp.com/blog/share-insights-stick/	https://dovetail.com/blog/share-insights-stick/
initial taxonomy	https://dovetailapp.com/blog/what-we-learned-creating-tagging-taxonomy/	https://dovetail.com/blog/what-we-learned-creating-tagging-taxonomy/

---

Diving into research design 101

Diving into research design 101

Learn how to improve user research results by understanding & applying different types of research design: correlational, descriptive, diagnostic, explanatory

No internal links

---

How to uncover stakeholder perspectives on research: Part one

How to uncover stakeholder perspectives on research: Pt 1

Learn to communicate research insights to stakeholders effectively. Understand stakeholder views on users & UX research + practices for sharing research value

label	url	patched url
Outlier	https://dovetailapp.com/outlier/	https://dovetail.com/outlier/
Head of Product	https://www.linkedin.com/in/brswift?original_referer=https%3A%2F%2Fwww%2Egoogle%2Ecom%2F&originalSubdomain=au
another article	https://dovetailapp.com/blog/uxr-maturity/	https://dovetail.com/blog/uxr-maturity/
UXR maturity	https://dovetailapp.com/blog/uxr-maturity/	https://dovetail.com/blog/uxr-maturity/
looking inward	https://dovetailapp.com/blog/how-to-grow-ux-research-team/	https://dovetail.com/blog/how-to-grow-ux-research-team/

---

How to plan a successful remote mobile usability test (and avoid nightmares)

How to plan a successful remote mobile usability test

Research educator Nikki Anderson walks through the pros, cons, and pitfalls of usability testing.

label	url	patched url
well-defined research question and goals	https://uxdesign.cc/elevate-your-research-objectives-745cf9415d5b
unmoderated testing	https://dovetailapp.com/blog/a-quick-guide-to-running-unmoderated-tests/	https://dovetail.com/blog/a-quick-guide-to-running-unmoderated-tests/
this table	https://www.airtable.com/universe/exp7BidtSB73ihAqw/user-research-tool-box?explore=true
screener survey	https://uxdesign.cc/seven-steps-to-writing-a-screener-survey-1c75cf19c585

---

How to create and analyze open-ended survey questions

N/A

This guide contains a detailed overview of how to create and analyze unstructured qualitative data along with a few suggestions on how to get better insights from open-ended survey questions.

No internal links

---

Talking tagging taxonomies with Bec Sareff-Hibbert

N/A

Atlassian’s Bec Sareff-Hibbert gives us a detailed rundown on how to create the perfect tagging taxonomy.

label	url	patched url
I use global tags to organize my data but not to analyze it	https://dovetailapp.com/blog/global-project-tags-taxonomy-research-repository/	https://dovetail.com/blog/global-project-tags-taxonomy-research-repository/
confirmation bias	https://www.britannica.com/science/confirmation-bias
community Slack channel	https://join.slack.com/t/heydovetail/shared_invite/zt-dd1rlss7-SP3HpTTQRUohdjZBqvlEkw

---

Four pitfalls of establishing a tagging taxonomy as a team of one

N/A

When should you create a taxonomy? How often do you update it? How many tags, and what kind of tags should you use? Avoid these common tagging taxonomy pitfalls with this detailed guide, written by James Vinh.

label	url	patched url
ResearchOperations practitioner	https://dovetailapp.com/blog/the-characteristics-of-top-researchops-practitioners/	https://dovetail.com/blog/the-characteristics-of-top-researchops-practitioners/
Reflexion Health	https://www.linkedin.com/company/reflexion-health-inc/
streamline productivity	https://dovetailapp.com/blog/streamline-your-user-research-process-in-seven-simple-steps/	https://dovetail.com/blog/streamline-your-user-research-process-in-seven-simple-steps/
Creating global and project tags for your research repository	https://dovetailapp.com/blog/global-project-tags-taxonomy-research-repository/	https://dovetail.com/blog/global-project-tags-taxonomy-research-repository/
What we learned from creating a tagging taxonomy	https://dovetailapp.com/blog/what-we-learned-creating-tagging-taxonomy/	https://dovetail.com/blog/what-we-learned-creating-tagging-taxonomy/
Dovetail	http://dovetailapp.com/	http://dovetail.com/
Dovetail Slack	https://dovetailapp.com/community/	https://dovetail.com/community/

---

The right way to structure a UX research report

N/A

Research educator Nikki Anderson teaches us the right way to structure a research report. Includes handy tips and templates!

label	url	patched url
knowing your audience	https://dovetailapp.com/blog/how-to-create-a-powerful-research-presentation/	https://dovetail.com/blog/how-to-create-a-powerful-research-presentation/
affinity diagramming	https://dovetailapp.com/blog/user-research-affinity-diagramming/	https://dovetail.com/blog/user-research-affinity-diagramming/
sample UX research report template here	https://view.flodesk.com/pages/61487f63337f1c2aacf521ca
Check out our guide for building beautiful reports here	https://dovetailapp.com/help/guides/how-to-create-reports-dovetail/	https://dovetail.com/help/guides/how-to-create-reports-dovetail/

---

Three unexpected ways a research repository makes your life easier

N/A

How this simple-sounding tool transforms the way you do research. President of San Diego Experience Design Professionals James Vinh writes.

label	url	patched url
one	https://dovetailapp.com/blog/predictions-user-research-2021-part-one/	https://dovetail.com/blog/predictions-user-research-2021-part-one/
two	https://dovetailapp.com/blog/predictions-for-user-research-2021-part-two/	https://dovetail.com/blog/predictions-for-user-research-2021-part-two/
ResearchOps	https://dovetailapp.com/blog/what-is-researchops/	https://dovetail.com/blog/what-is-researchops/
research repositories	https://dovetailapp.com/blog/user-ux-research-repository/	https://dovetail.com/blog/user-ux-research-repository/
“The Mythical Man-Month”	https://www.smashingmagazine.com/2020/01/mythical-man-month/
Dovetail’s research repository	https://dovetailapp.com/	https://dovetail.com/
Dovetail’s website	https://dovetailapp.com/	https://dovetail.com/
Dovetail Slack channel	https://dovetailapp.com/community/	https://dovetail.com/community/

---

Streamline your user research process in seven simple steps 

N/A

Become a productivity whiz with these templates and methods for streamlining your research processes.

label	url	patched url
this document	https://docs.google.com/document/d/10IwzR_zC7sNZj4Js_s49Vgu0k5XE5-M4EsAJqr62cyw/edit?usp=sharing
prioritization template	https://docs.google.com/spreadsheets/d/1aYbpBcy6BMtobmcuLaCM8GYmAGYqlbiowI-s57HZNsA/edit?usp=sharing
Recruitment emails	https://docs.google.com/document/d/1p-5onX1XgjtJuq64wVgFsrA2qk3F7VFn-8hCnumxkZY/edit?usp=sharing
Consent form	https://docs.google.com/document/d/1BIPXdiLU5GkSsv_SX9MToVNvXp-UwX459X_opSch-Rs/edit?usp=sharing
Research plan	https://docs.google.com/document/d/19_2S5c-LWhwEk86oMxemgwsYHcm6CG_rwut5TLz0byY/edit?usp=sharing

---

What we learned from creating a tagging taxonomy

What we learned from creating a tagging taxonomy

Tomer Sharon and his team share their insights on creating an effective tagging taxonomy for research.

label	url	patched url
Atomic Research	/blog/atomic-research/
They also order research	https://dovetail.com/market-research/
World Economic Forum	https://www.weforum.org/
Dovetail	https://dovetailapp.com/	https://dovetail.com/
Plutchik’s Wheel of Emotions	https://en.wikipedia.org/wiki/Robert_Plutchik

---

How to synthesize data like a pro through affinity diagramming

How to synthesize data using affinity diagramming

User researcher Nikki Anderson explains how to go from raw data to actionable insights using tags and affinity diagramming.

label	url	patched url
affinity diagram	https://dovetailapp.com/solution/affinity-mapping/	https://dovetail.com/solution/affinity-mapping/

---

A guide to sharing insights in ways that stick

N/A

Katarina Bagherian from Adyen uses education theory to improve the “stickiness” of insights shared out to the organization.

label	url	patched url
Clayton Christensen	https://claytonchristensen.com/
The Innovator’s Dilemma	https://www.wired.com/insights/2014/12/understanding-the-innovators-dilemma/
Bringing key stakeholders together for a workshop exercise	http://dvtl.link/participationlio

---

How to get honest feedback on your designs

N/A

Research educator Nikki Anderson imparts some valuable professional advice for designers looking to get honest answers from their participants.

label	url	patched url
Social desirability bias	https://medium.theuxblog.com/1bit-of-research-8-overcoming-the-social-desirability-bias-in-ux-research-265738789427
build rapport with your participant	https://dovetailapp.com/blog/qualitative-research-skills/	https://dovetail.com/blog/qualitative-research-skills/
I always write open-ended questions	https://dovetailapp.com/blog/qualitative-research-skills/	https://dovetail.com/blog/qualitative-research-skills/

---

A brief history of UX design with Donna Spencer

N/A

With the help of local design legend Donna Spencer, we track the rise of the user experience discipline and discuss why she thinks designers still don’t have a seat at the table.

label	url	patched url
gov.uk	http://gov.uk/
the bridge between the company goals and their customers	https://dovetailapp.com/blog/the-power-of-storytelling-with-ben-crothers/	https://dovetail.com/blog/the-power-of-storytelling-with-ben-crothers/

---

Our new company purpose: Improve the quality of every thing

Dovetail's new purpose: Improve the quality of every thing

Dovetail Co-Founder Benjamin Humphrey introduces our new company purpose and explains what it means for the future.

No internal links

---

Give stakeholders what they want: more charts

Give stakeholders what they want: more charts

Now you can filter charts in Dovetail to track trends across personas, usability scores, company size, interview quotes, anything!

label	url	patched url
help article	https://dovetailapp.com/help/organize-your-data/charts	https://dovetail.com/help/organize-your-data/charts
our Slack community	https://dovetailapp.com/community/	https://dovetail.com/community/

---

How to conduct unmoderated user testing

N/A

Research educator Nikki Anderson gives us a detailed rundown on how to run the perfect unmoderated user testing session.

label	url	patched url
screener survey	https://uxdesign.cc/seven-steps-to-writing-a-screener-survey-1c75cf19c585
User Research Academy	https://www.userresearchacademy.com/

---

A three-step framework for research prioritization 

N/A

Lightricks Research Team Lead Cori Widen provides her own framework for prioritizing research efficiently.

No internal links

---

How we make it: A peek inside Dovetail’s product

How we make it: A peek inside Dovetail’s product

Innovate and shape the future at an early-stage startup. Be a part of a team where everyone wears the hat of founder, driving product development to new heights

label	url	patched url
Dovetail	https://dovetailapp.com/	https://dovetail.com/
Benjamin Humphrey	https://www.linkedin.com/in/humphreybc/?originalSubdomain=au
here	https://dovetailapp.com/careers/	https://dovetail.com/careers/

---

The secret’s out: We’re officially in the top ten of Australia’s Best Workplaces™️!

Dovetail is in the top 10 of Australia’s Best Workplaces™️

Dovetail has been recognized by Great Place to Work, placing in the top 10 Small Category Best Workplaces™️ List Australia 2022!

label	url	patched url
Great Place to Work	https://greatplacetowork.com.au/
our values	https://dovetailapp.com/company/	https://dovetail.com/company/
Uprise	https://uprise.co/
open roles	https://dovetail.com/careers/

---

Health is wealth: We’re HIPAA ready

Health is wealth: We’re HIPAA ready

To our friends in the healthcare industry who worry about the protection of information, we’ve gone ahead and built a solution to comply with HIPAA

label	url	patched url
rapid digital transformation	https://www.mckinsey.com/industries/healthcare-systems-and-services/our-insights/how-covid-19-has-changed-the-way-us-consumers-think-about-healthcare
Health Insurance Portability and Accountability Act of 1996	https://www.hhs.gov/hipaa/index.html
contact our Enterprise team	https://dovetailapp.com/help/contact/form/?type=ENTERPRISE_SALES	https://dovetail.com/help/contact/form/?type=ENTERPRISE_SALES
Enterprise page	https://dovetailapp.com/enterprise	https://dovetail.com/enterprise
contacting our team	https://dovetailapp.com/help/contact/form/?type=ENTERPRISE_SALES	https://dovetail.com/help/contact/form/?type=ENTERPRISE_SALES
detailed security documentation	https://dovetailapp.com/help/categories/security/	https://dovetail.com/help/categories/security/

---

Dovetail on tour, coming soon to a town near you

Dovetail meetups - San Francisco and New York City

Our resident design nerds are rolling into San Francisco and New York to chat about Dovetail’s design-first philosophy.

label	url	patched url
Benjamin Humphrey	https://www.linkedin.com/in/humphreybc/
Lucy Denton	https://www.linkedin.com/in/lucy-denton/

---

Make it dope: How our Creative Studio team does it

Make it dope: How our Creative Studio team does it

Our vision for the Creative Studio is to be the creative nucleus for all things at Dovetail.

label	url	patched url
in-person experience	https://dovetailapp.com/events/	https://dovetail.com/events/
careers page	https://dovetailapp.com/careers/	https://dovetail.com/careers/

---

Unsolicited parenting advice for those considering joining a startup

Parenting advice for those considering joining a startup

Startups and parents are an unlikely match made in heaven. I say unlikely as startups are renowned for instability, little structure, and huge hours

No internal links

---

Creative spark: The big bets we’ve taken on creativity

N/A

Learn about the big bets Dovetail has taken on creativity and how we're championing illustration as part of our brand magic

label	url	patched url
stalked the existing creative—Lisa	https://www.instagram.com/lisanooin/
careers page	https://dovetailapp.com/careers/	https://dovetail.com/careers/

---

It’s playtime: make your data dance with affinity mapping

N/A

We’ve just launched views—five exciting new ways for you to visualize and synthesize your customer research data—bringing you to insights faster and more flexibly than ever before.

label	url	patched url
Get started with canvas now →	https://dovetailapp.com/projects
Slack community	https://dovetailapp.com/community/	https://dovetail.com/community/
hello@dovetailapp.com	mailto:hello@dovetailapp.com	mailto:hello@dovetail.com

---

Expert panel: How to design a successful research repository

Expert panel: How to design a successful research repository

Check out the video of our expert panel on repository design! We dive deep for a full hour, covering all things repository-related.

label	url	patched url
Dovetail Slack community	https://dovetailapp.com/community/	https://dovetail.com/community/
Matt Duignan	https://www.linkedin.com/in/matthew-duignan-89493932/
Andrew Michael	https://www.linkedin.com/in/andrewmichaelsa/
Fatima Kamali	https://www.linkedin.com/in/fatima-kamali/
Dr. Emily DiLeo	https://www.linkedin.com/in/emily-dileo/

---

Product Releases: Dovetailers discuss what’s coming in Q1

Webinar | Dovetail product releases Q1, 2022

Dovetailers discuss what’s coming in Q1 to make your research journey more seamless, impactful, and accessible.

label	url	patched url
Dovetail Slack community	https://dovetailapp.com/community/	https://dovetail.com/community/

---

Now you can store, reference, and share all of your files in Dovetail!

Store, reference, and share all of your files in Dovetail!

Files lets you store, share, and collaborate on popular filetypes within Dovetail. Whether industry or research reports they can all live in Dovetail.

label	url	patched url
Start uploading files now →	https://dovetailapp.com/auth/signup/
Share files with your team now →	https://dovetailapp.com/auth/signup/
Analysis + Repository and Enterprise plans	https://dovetailapp.com/pricing/	https://dovetail.com/pricing/
Slack community	https://dovetailapp.com/community/	https://dovetail.com/community/
hello@dovetailapp.com	mailto:hello@dovetailapp.com	mailto:hello@dovetail.com

---

Announcing our $63M Series A, led by Accel

Announcing our $63M Series A, led by Accel

Funding to support our continued investment in building the system of record for an organization’s customer knowledge.

label	url	patched url
Accel	https://www.accel.com/
Read the full press release	https://drive.google.com/file/d/1Vp9pg2QXtMIlS5zPUJrY2brmQYxI-UsI/view?usp=sharing
fantastic team	https://dovetailapp.com/company/	https://dovetail.com/company/
2,600 wonderful customers	https://dovetailapp.com/customers/	https://dovetail.com/customers/
‘democratize’ the research process	https://dovetailapp.com/blog/what-is-the-democratization-of-user-research/	https://dovetail.com/blog/what-is-the-democratization-of-user-research/
online community	https://dovetailapp.com/community/	https://dovetail.com/community/
tagging taxonomy event	https://youtu.be/468BBajtIrI
Airtable	https://www.airtable.com/universe
Figma	https://www.figma.com/templates/
Miro	https://miro.com/miroverse/
community	https://dovetailapp.com/community/	https://dovetail.com/community/
team of world-class people	https://dovetailapp.com/company/	https://dovetail.com/company/
plans to hire another 100	https://dovetailapp.com/careers/	https://dovetail.com/careers/
office culture	https://dovetail.com/blog/why-we-still-believe-office-culture/
our values	https://dovetailapp.com/company/	https://dovetail.com/company/
careers page	https://dovetailapp.com/careers/	https://dovetail.com/careers/

---

Bigger isn’t better: what it’s like to be an engineer at Dovetail

N/A

Senior Software Engineer Blake Riosa provides his take on what it's like leaving big corporate to join Dovetail.

label	url	patched url
values	https://dovetailapp.com/company/	https://dovetail.com/company/
careers page	https://dovetailapp.com/careers/	https://dovetail.com/careers/

---

It’s official—we’re a great place to work!

It’s official—we’re a great place to work!

We’re stoked to announce Dovetail has been certified as a Great Place to Work®. We received an average score of 94 across all categories.

label	url	patched url
Great Place to Work	https://greatplacetowork.com.au/gptwcertified/dovetail/
product-led growth	https://www.productled.org/foundations/what-is-product-led-growth
bunch of exciting opportunities	https://dovetailapp.com/careers/	https://dovetail.com/careers/

---

Have a break, have a KitKat day

Dovetail employee benefit: KitKat days

KitKat days are one of our favorite employee benefits at Dovetail. They’re extra days of paid leave so everyone can—you guessed it—take a break!

label	url	patched url
RUOK? Day	https://www.ruok.org.au/
we have tons of great benefits at Dovetail	https://dovetailapp.com/careers/	https://dovetail.com/careers/
one of our many open positions	https://dovetailapp.com/careers/	https://dovetail.com/careers/

---

Selling software in the era of the end user

N/A

Product-led growth and the era of the end user is fundamentally changing user expectations for how software is bought and sold, in this article we unpack what is driving this change and the impact for sales and revenue teams.

label	url	patched url
active usage	https://slack.com/intl/en-au/blog/news/slack-has-10-million-daily-active-users
Atlassian	https://www.atlassian.com/
Intercom	https://www.intercom.com/
product-led growth	https://openviewpartners.com/product-led-growth/
OpenView who have dubbed this the “end user era”	https://openviewpartners.com/blog/what-is-product-led-growth
Atlassian does now have a sales team	https://openviewpartners.com/blog/product-led-sales/
Atlassian’s S-1 filing	https://www.sec.gov/Archives/edgar/data/1650372/000155837015001685/filename1.htm

---

Hip to be square: why we still believe in office culture

Hip to be square: why we still believe in office culture

With major companies everywhere pivoting to a remote-first way of working, CEO Benjamin Humphrey explains why we’re still committed to our office culture.

label	url	patched url
more	https://www.remotecompany.com/blog/remote-first-companies-list
I came out in support of our strong in-person culture at Dovetail in a piece in the Sydney Morning Herald	https://www.smh.com.au/business/banking-and-finance/dystopian-nightmare-the-unlikely-opponents-of-working-from-home-20210708-p58801.html
physical boundaries	https://hbr.org/2013/12/happy-workaholics-need-boundaries-not-balance
help our brain compartmentalize	https://www.forbes.com/sites/melodywilding/2021/05/24/4-ways-to-compartmentalize-work-when-blurred-boundaries-are-stressing-you-out/?sh=43b160e22cf3
Happy Workaholics	https://hbr.org/2013/12/happy-workaholics-need-boundaries-not-balance
Ed Batista	https://www.edbatista.com/
considerable research	https://www.sciencedirect.com/science/article/pii/S1877705811029730
proximity and spontaneous interactions that establish strong relationships	https://legallysociable.com/2014/01/23/the-three-conditions-sociologists-say-are-crucial-for-friendship/
eating together helps create better teams	https://thriveglobal.com/stories/teams-who-break-bread-together-bond-team-series-8-10/
state of flow	https://en.wikipedia.org/wiki/Flow_(psychology)
check out our jobs board!	https://dovetailapp.com/careers/	https://dovetail.com/careers/
Dovetail employee benefit	https://dovetailapp.com/careers/	https://dovetail.com/careers/
setting called speedy meetings	https://cloud.google.com/blog/products/g-suite/work-hacks-from-g-suite-how-to-host-more-effective-meetings
GeoGuessr	https://www.geoguessr.com/
Donut Dates	https://www.donut.com/
digital replica of our office	https://www.kumospace.com/house-of-dovetail
kumospace	https://www.kumospace.com/
Working from Home...Alone	https://www.edbatista.com/2020/03/working-from-home-alone.html
Working from Home...Together	https://www.edbatista.com/2020/03/working-from-home-together.html

---

Powering your organization’s home for research, at scale

Powering your organization’s home for research, at scale

Dovetail enables everybody in an organization to access customer knowledge, enabling better products and services for the world.

label	url	patched url
Analysis + Repository and Enterprise plans	/pricing/
Connect Google Drive to Dovetail →	https://dovetailapp.com/account/google-drive/
People	/features/research-participant-database/
Learn more about People →	/features/research-participant-database/
security	/help/categories/security/
privacy	/help/categories/legal-and-privacy#privacy-and-gdpr
help center	/help/
Learn more about our Enterprise plan →	https://dovetailapp.com/enterprise/	https://dovetail.com/enterprise/

---

Dovetail raises $5M to help organizations innovate faster

Dovetail raises $5M to help organizations innovate faster

Dovetail raises $5 Million AUD to empower organizations to innovate faster with all customer research housed in one central location.

label	url	patched url
Felicis Ventures	https://www.felicis.com/
Blackbird Ventures	https://blackbird.vc/
Grok Ventures	https://grok.ventures/
Culture Amp	https://cultureamp.com/
collaborative, easily searchable repository	/features/user-research-repository/
over 1,000 customers	/customers/
Read more about the customer understanding gap →	https://dovetailapp.com/blog/powering-your-organizations-home-for-research-at-scale/	https://dovetail.com/blog/powering-your-organizations-home-for-research-at-scale/
Google Drive	/features/integrations/
People	/features/research-participant-database/
new security features	/security/

---

We’ve overhauled search and now it’s better than ever

We’ve overhauled search and now it’s better than ever

Dovetail’s global search is now easier and faster, empowering you and your colleagues to rapidly search through all the customer research you’ve ever done.

label	url	patched url
the readme	/blog/project-readme
Search and filter data across projects	https://dovetailapp.com/help/organize-your-data/search/	https://dovetail.com/help/organize-your-data/search/

---

Better navigation and layout options in Dovetail

N/A

Our new modal dialogs, horizontal formatting toolbar, resizable tag gutter, full width mode, and more make navigating Dovetail even faster.

No internal links

---

Improved tagging, bulk editing, tag merging, and performance

Improved tagging, bulk editing, tag merging, and performance

We’ve made a number of updates to improve usability and performance, and made workflows like bulk editing and merging tags with drag and drop easier.

label	url	patched url
NPS responses	/blog/net-promoter-score-nps/
workspace tag boards	/help/tag-across-projects-with-workspace-tags
virtualization	https://medium.com/outsystems-engineering/virtualizing-the-virtual-dom-pushing-react-further-d76a16e5f209

---

See all of your highlights in a spreadsheet-like view

See all of your highlights in a spreadsheet-like view

Refactor, organize, and interpret highlights and tags across interviews, participants, survey answers, and any other unstructured data set.

label	url	patched url
workspace tags	https://dovetailapp.com/blog/introducing-workspace-tags/	https://dovetail.com/blog/introducing-workspace-tags/
Slack workspace	https://dovetailapp.com/community/	https://dovetail.com/community/
contacting our support team	https://dovetailapp.com/contact/	https://dovetail.com/contact/

---

Renaming Discover to Home and making it more relevant

N/A

Our product homepage now has quick links to get to projects you’re working on, and a way to filter the feed to things that are relevant to you.

No internal links

---

Set global user access roles to control permissions

N/A

You can now set people as Admins, Users, or Viewers at the workspace level. Admins can manage the workspace and edit content, Users can edit content, and Viewers only have ‘read-only’ access to all projects.

label	url	patched url
workspace settings	https://dovetailapp.com/settings/users/
in billing	https://dovetailapp.com/pricing/	https://dovetail.com/pricing/

---

Stay on top of new insights across the org with Discover

N/A

Discover is the first step in a set of features to improve discovery and collaboration of user research across organizations.

label	url	patched url
unlimited free viewer accounts	https://dovetailapp.com/pricing/	https://dovetail.com/pricing/

---

Capture structured data on notes with fields

Capture structured data on notes with fields

A new way to capture structured attributes on your notes in Dovetail and segment your highlights by their values.

label	url	patched url
filters	https://dovetailapp.com/help/organize-your-data/search/#filter-your-results	https://dovetail.com/help/organize-your-data/search/#filter-your-results
Zapier integration	https://dovetailapp.com/help/connect-other-apps/zapier-reference/	https://dovetail.com/help/connect-other-apps/zapier-reference/
Net Promoter Score	https://dovetailapp.com/blog/net-promoter-score-nps/	https://dovetail.com/blog/net-promoter-score-nps/
how to analyze your NPS responses in Dovetail	https://dovetailapp.com/help/guides/how-to-analyze-nps-responses/	https://dovetail.com/help/guides/how-to-analyze-nps-responses/
quantitative, structured data	https://dovetailapp.com/blog/2018/qual-quant/	https://dovetail.com/blog/2018/qual-quant/
usability metrics	https://www.nngroup.com/articles/usability-metrics/
workspace fields	/help/tag-across-projects-with-workspace-tags
managing fields in our Help Center.	https://dovetailapp.com/help/organize-your-data/structured-data-fields/	https://dovetail.com/help/organize-your-data/structured-data-fields/
Slack workspace	https://dovetailapp.com/community/	https://dovetail.com/community/
contacting our support team	https://dovetailapp.com/contact/	https://dovetail.com/contact/

---

Visualize your user research with our new pie chart, treemap, and radar chart!

Visualize user research with more chart options in Dovetail

We’ve overhauled charts inside a project with three beautiful new visualizations, new metrics, hover tooltips, shiny animations, and improved legend usability.

label	url	patched url
check out our help article	https://dovetailapp.com/help/organize-your-data/charts	https://dovetail.com/help/organize-your-data/charts

---

Summarize and share research findings with insights

Summarize and share research findings with insights

Summarize user research insights with embeddable references, present insights with presentation mode, and share findings with stakeholders and clients.

label	url	patched url
our query language	https://dovetailapp.com/help/organize-your-data/search	https://dovetail.com/help/organize-your-data/search
Unsplash	https://unsplash.com/
our Zapier integration	https://zapier.com/apps/dovetail/integrations

---

Zapier updates: Insight & Project triggers

N/A

We've improved our Zapier integration with updates to the New Insight trigger, and introduced two new triggers for projects.

label	url	patched url
integration with Zapier	https://dovetailapp.com/help/connect-other-apps/about-zapier/	https://dovetail.com/help/connect-other-apps/about-zapier/
Zapier's platform	https://zapier.com
extension fields	https://dovetailapp.com/help/organize-your-data/structured-data-fields/	https://dovetail.com/help/organize-your-data/structured-data-fields/
Zapier app reference	https://dovetailapp.com/help/connect-other-apps/zapier-reference/	https://dovetail.com/help/connect-other-apps/zapier-reference/
project readme	/blog/project-readme/
Zapier app reference	https://dovetailapp.com/help/connect-other-apps/zapier-reference/	https://dovetail.com/help/connect-other-apps/zapier-reference/
Markdown format	https://en.wikipedia.org/wiki/Markdown
Learn more about our Zapier integration	https://dovetailapp.com/help/connect-other-apps/about-zapier/	https://dovetail.com/help/connect-other-apps/about-zapier/
full documentation for triggers in our help center	https://dovetailapp.com/help/connect-other-apps/zapier-reference/	https://dovetail.com/help/connect-other-apps/zapier-reference/
our Slack community	https://dovetailapp.com/community/	https://dovetail.com/community/
over email	https://dovetailapp.com/contact/	https://dovetail.com/contact/

---

Share published insights with people who don’t have a Dovetail account

Share published insights with people who don’t have Dovetail

Insights public access is here! Share published insights with people who don’t have Dovetail, for example clients or stakeholders. Just share a link!

No internal links

---

Switch between multiple workspaces using a single user account

Switch between multiple workspaces using single user account

You can now belong to multiple workspaces at once without needing a separate account. This new feature is great for consultants who work with lots of clients!

label	url	patched url
Learn more	https://dovetailapp.com/help/manage-your-account/multiple-workspaces	https://dovetail.com/help/manage-your-account/multiple-workspaces
Learn more	https://dovetailapp.com/help/manage-your-workspace/users	https://dovetail.com/help/manage-your-workspace/users
Learn more	https://dovetailapp.com/help/manage-your-workspace/domain-restricted-sign-up	https://dovetail.com/help/manage-your-workspace/domain-restricted-sign-up

---

Describe your project with our new project readme

N/A

Projects now have a place for you to provide an overview for newcomers. Add your goals, hypotheses, research plan, or any other information.

No internal links

---

Categorize research insights with fields

Categorize research insights with fields

Fields are now available on your insights. Easily categorize and retrieve research findings by filtering with fields.

label	url	patched url
store structured data on notes with our fields feature	https://dovetailapp.com/blog/2019/capture-structured-data-with-fields/	https://dovetail.com/blog/2019/capture-structured-data-with-fields/
research repository	https://dovetailapp.com/blog/2019/ux-user-research-repository/	https://dovetail.com/blog/2019/ux-user-research-repository/
GitHub	https://github.com/
Jira	https://atlassian.com/jira
Slack workspace	https://dovetailapp.com/community/#slack	https://dovetail.com/community/#slack
getting in touch with us	https://dovetailapp.com/contact/	https://dovetail.com/contact/

---

Meet the new Dovetail: updated navigation, features, and logo

Meet the new Dovetail: updated navigation, features + logo

We’re thrilled to introduce you to the newer, faster, and more intuitive Dovetail, available to all customers right now.

label	url	patched url
	https://dovetailapp.com/static/4309f41d3b463d9be86d6ed548f18c58/a4b11/templates.png
Learn more about templates	https://dovetailapp.com/help/the-basics/project-templates	https://dovetail.com/help/the-basics/project-templates
Learn more about organizing projects	https://dovetailapp.com/help/the-basics/create-project	https://dovetail.com/help/the-basics/create-project
Learn more about transferring admin	https://dovetailapp.com/help/faq/workspace-admin	https://dovetail.com/help/faq/workspace-admin
Alfred Salib	https://alfsalib.com/
help documentation	https://dovetailapp.com/help	https://dovetail.com/help

---

Add more hierarchy in a project with multiple boards

N/A

Multiple boards introduces another level of hierarchy in projects and gives you a new way to organize your data. Kinda like sheets in a spreadsheet.

No internal links

---

Create global tags that span across your workspace

Create global tags that span across your workspace

Create, maintain, and contribute to a set of ‘global’ tags across projects and build a shared knowledge base by contributing to broader themes.

No internal links

---

Up close and personal with new Dove-atars

N/A

Introducing Dove-atar, a way to create your own avatar in true Dovetail style.Add individuality to your profile and brighten up your workspace.

label	url	patched url
in this article	https://dovetailapp.com/newsroom/first-hackathon/	https://dovetail.com/newsroom/first-hackathon/
People	https://dovetailapp.com/features/research-participant-database/	https://dovetail.com/features/research-participant-database/

---

Getting the brand back together

N/A

Come on down and see the refreshed Dovetail brand! You'll notice a fresh logo, color palette, typography, and illustration style.

label	url	patched url
website	https://dovetailapp.com/	https://dovetail.com/
Slack	https://join.slack.com/t/heydovetail/shared_invite/zt-dd1rlss7-SP3HpTTQRUohdjZBqvlEkw
LinkedIn	https://www.linkedin.com/company/heydovetail
Instagram	https://www.instagram.com/hidovetail/
Twitter	https://twitter.com/hidovetail/

---

Easily import Zoom meeting recordings to Dovetail

N/A

With our new Zoom integration, import your latest meetings directly to Dovetail in a few clicks. Go from a Zoom meeting to an editable and accurate transcript in minutes.

label	url	patched url
Zoom	https://zoom.us
editable and accurate transcripts	/blog/research-stories-with-video-highlights/
connecting your Zoom account to Dovetail	https://dovetailapp.com/account/zoom/
Slack workspace	https://dovetailapp.com/community/	https://dovetail.com/community/

---

We’re here to help—introducing our new help center

N/A

We believe in providing an outstanding experience for our customers at every touchpoint, inside the product, and out. This week we launched our brand new help center – a revamped one-stop-shop for all of our documentation and policies.

label	url	patched url
dovetailapp.com/help	https://dovetailapp.com/help/	https://dovetail.com/help/
billing	https://dovetailapp.com/help/categories/purchasing-and-billing/	https://dovetail.com/help/categories/purchasing-and-billing/
security	https://dovetailapp.com/help/categories/security/	https://dovetail.com/help/categories/security/
legal	https://dovetailapp.com/help/categories/legal-and-privacy/	https://dovetail.com/help/categories/legal-and-privacy/
comprehensive set of security articles	https://dovetailapp.com/help/categories/security/	https://dovetail.com/help/categories/security/

---

Jumpstart your research journey with our new Analysis plan

N/A

With our new Analysis plan starting from $15 / month for one contributor, we’re making Dovetail available for people looking to jumpstart their research journey.

label	url	patched url
our new Analysis plan	https://dovetailapp.com/pricing/	https://dovetail.com/pricing/
our pricing page	https://dovetailapp.com/pricing/	https://dovetail.com/pricing/
7 day free trial of Dovetail	https://dovetailapp.com/auth/signup/

---

Our commitment to performance and reliability

N/A

An update on the changes we're making to performance, reliability, and scalability, and the impact on the user experience of Dovetail.

label	url	patched url
security	https://dovetailapp.com/security/	https://dovetail.com/security/
released over 80 features	https://dovetailapp.com/roadmap/	https://dovetail.com/roadmap/
please apply	https://dovetailapp.com/company/careers/	https://dovetail.com/company/careers/
video highlights and transcription	https://dovetailapp.com/features/video-audio-transcription-for-research/	https://dovetail.com/features/video-audio-transcription-for-research/
get in touch	https://dovetailapp.com/contact/	https://dovetail.com/contact/
Slack community	https://dovetailapp.com/community/	https://dovetail.com/community/

---

Remix your research with playlists on tags, custom vocabulary, and more

New media highlights and transcription features

Video highlights and transcription in Dovetail is now even better, with highlight reels, highlight download, custom vocabularies for transcripts, and more.

label	url	patched url
we launched media highlights and transcription	https://dovetailapp.com/blog/research-stories-with-video-highlights/	https://dovetail.com/blog/research-stories-with-video-highlights/
Slack workspace	https://dovetailapp.com/community/	https://dovetail.com/community/

---

Going global – transcription now available in 28 languages

Going global – transcription now available in 28 languages

Now you can transcribe conversations in 28 languages and you'll receive a full native-language transcript back.

label	url	patched url
WebVTT (Web Video Text Tracks)	https://en.wikipedia.org/wiki/WebVTT
read the steps in our help center	https://dovetailapp.com/help/transcribe-video-and-audio/#Import-your-own-transcript	https://dovetail.com/help/transcribe-video-and-audio/#Import-your-own-transcript
Rev.com	https://www.rev.com/blog/resources/how-to-create-a-vtt-file-webvtt-caption-generator
Rev’s free caption converter	https://www.rev.com/captionconverter
Slack community	https://dovetailapp.com/community/	https://dovetail.com/community/
Twitter	https://twitter.com/hidovetail/
via email	mailto:hello@dovetailapp.com	mailto:hello@dovetail.com

---

Stay in the loop with project notifications

N/A

It's now easier for you and your stakeholders to say up to date with your research findings with project notifications.

label	url	patched url
Slack community	https://dovetailapp.com/community/	https://dovetail.com/community/
getting in touch with us	https://dovetailapp.com/contact/	https://dovetail.com/contact/

---

Copy and move notes, tags, and insights between projects

How to reorganize your research projects in Dovetail

Start creating research data in any project in Dovetail, with the flexibility to reorganize your workspace structure in the future.

label	url	patched url
Slack workspace	https://dovetailapp.com/community/#slack	https://dovetail.com/community/#slack
getting in touch with us	https://dovetailapp.com/contact/	https://dovetail.com/contact/

---

Introducing a new way to tell stories – with video and transcription

N/A

Transform your interviews and usability testing recordings into accurate transcripts, and create video highlights of key moments to share with your team.

label	url	patched url
product tour	https://dovetailapp.com/features/video-audio-transcription-for-research/	https://dovetail.com/features/video-audio-transcription-for-research/
Zoom	https://zoom.us/
Google Meet	https://meet.google.com/
Lookback	https://lookback.io/
UserTesting	https://www.usertesting.com/
word error rates (WER)	https://en.wikipedia.org/wiki/Word_error_rate
data analysis and tagging features	https://dovetailapp.com/features/user-research-data-analysis/	https://dovetail.com/features/user-research-data-analysis/
our vision	/blog/why-we-raised-4m-seed-2020/
free, unlimited viewer accounts	https://dovetailapp.com/pricing/	https://dovetail.com/pricing/
product tour	https://dovetailapp.com/features/video-audio-transcription-for-research/	https://dovetail.com/features/video-audio-transcription-for-research/
get in touch	https://dovetailapp.com/contact/	https://dovetail.com/contact/

---

Collaborate on user research and insights with @mentions and comments

Collaborate on user research with @mentions and comments

Now you can @mention admins, users, and viewers to tag them in your data and insights, and post comments to start a discussion.

label	url	patched url
Slack workspace	https://dovetailapp.com/community/	https://dovetail.com/community/
contacting our support team	https://dovetailapp.com/contact/	https://dovetail.com/contact/

---

Inline comments: Plan, discuss, and provide context on research

Inline comments: Plan, discuss + provide context on research

Inline comments are now available across notes, tags, insights, and the project readme. Simply select the text you wish to comment on, and start a conversation.

label	url	patched url
project readme	/blog/project-readme/
mention in a comment	https://dovetailapp.com/help/the-basics/comments/	https://dovetail.com/help/the-basics/comments/
email notification	https://dovetailapp.com/help/organize-your-data/project-notifications/	https://dovetail.com/help/organize-your-data/project-notifications/
Slack community	https://dovetailapp.com/community/	https://dovetail.com/community/
over email	https://dovetailapp.com/contact/	https://dovetail.com/contact/

---

Maintain context: minimize notes, tags, and insights

Minimize Notes, Tags, and Insights in Dovetail

Minimize a dialog to easily jump back in at any time. Items you minimize will remain pinned while you navigate across projects within Dovetail.

label	url	patched url
first hackathon	https://dovetailapp.com/blog/2020/q1-hackathon/	https://dovetail.com/blog/2020/q1-hackathon/
Slack workspace	https://dovetailapp.com/community/	https://dovetail.com/community/
getting in touch with us	https://dovetailapp.com/contact/	https://dovetail.com/contact/

---

Dovetail achieves SOC 2 standard for security, availability, and confidentiality

Dovetail achieves SOC 2 standard for security and privacy

Dovetail has achieved the SOC 2 Type II standard for the Trust Service Principles for security, availability, and confidentiality.

label	url	patched url
detailed security documentation	https://dovetailapp.com/help/categories/security/	https://dovetail.com/help/categories/security/
American Institute of CPAs (AICPA)	https://www.aicpa.org/
annual SOC 2 audit	https://dovetailapp.com/help/soc2-type-ii/	https://dovetail.com/help/soc2-type-ii/
get in touch	https://dovetailapp.com/help/contact/	https://dovetail.com/help/contact/
detailed security documentation	https://dovetailapp.com/help/categories/security/	https://dovetail.com/help/categories/security/

---

A fresh look with new navigation and custom theming

N/A

We’ve moved the global navigation from the side of the screen to the top, tweaked the visuals to make Dovetail simpler and more familiar for first time users and visitors, and allowed admins to theme the workspace.

label	url	patched url
workspace settings	https://dovetailapp.com/help/customize-your-workspace#Set-the-workspace-theme	https://dovetail.com/help/customize-your-workspace#Set-the-workspace-theme
Slack community	https://dovetailapp.com/community/	https://dovetail.com/community/
Twitter	https://twitter.com/hidovetail/
via email	mailto:hello@dovetailapp.com	mailto:hello@dovetail.com

---

Looking to 2021: What we’ve got in the hype-line

N/A

One of the ‘perks’ of being a startup is that we always have big, ambitious plans! From doubling our team to making big changes to our product, 2021 is action-packed.

label	url	patched url
2018	/blog/reflecting-on-2018/
2019	/blog/looking-forward-to-2019/
2020	/blog/why-we-raised-4m-seed-2020/
video and audio transcription and media highlights	/blog/research-stories-with-video-highlights/
second release	/blog/remix-your-research-with-playlists-on-tags-custom-vocabulary-and-more/
Zoom integration	/blog/easily-import-zoom-meeting-recordings/
updates to our Zapier integration	/blog/zapier-updates-insight-and-project-triggers/
project notifications	/blog/project-notifications/
inline comments	/blog/inline-comments-research/
our enterprise plan	https://dovetailapp.com/enterprise/	https://dovetail.com/enterprise/
help center	https://dovetailapp.com/help/	https://dovetail.com/help/
security documentation	https://dovetailapp.com/help/categories/security/	https://dovetail.com/help/categories/security/
penetration test report	https://dovetailapp.com/help/penetration-testing/	https://dovetail.com/help/penetration-testing/
Our new Analysis plan	/blog/jumpstart-your-research-journey-with-our-new-analysis-plan/
Method in Madness	/blog/
the world’s best gin distillery	/blog/secret-behind-four-pillars-world-beating-title/
an editorial from Tomer Sharon on creating a tagging taxonomy	/blog/what-we-learned-creating-tagging-taxonomy/
public roadmap	https://dovetailapp.com/roadmap/	https://dovetail.com/roadmap/
Slack community	https://dovetailapp.com/community/	https://dovetail.com/community/
Analysis plan	/blog/jumpstart-your-research-journey-with-our-new-analysis-plan/
Brian Swift	https://www.linkedin.com/in/brswift/
careers page	https://dovetailapp.com/careers/	https://dovetail.com/careers/
follow us on LinkedIn	https://www.linkedin.com/company/heydovetail/

---

Why we waited more than three years before creating Dovetail’s values

N/A

We wanted to celebrate the wonderful, the quirky, and sometimes weird aspects of our culture in writing and make the implicit values we have, explicit.

label	url	patched url
people we hire	http://dovetailapp.com/careers	http://dovetail.com/careers
Robyn Dunn	https://www.linkedin.com/in/robynemu/
Didier Elzinga	https://www.linkedin.com/in/didierelzinga/
Isabella Rich	https://www.linkedin.com/in/isabella-rich-a5652060/
	https://www.linkedin.com/in/isabella-rich-a5652060/#
core to our brand	https://dovetailapp.com/blog/getting-the-brand-back-together/	https://dovetail.com/blog/getting-the-brand-back-together/
Instagram	http://www.instagram.com/hidovetail

---

Looking forward to 2019—our goals and our plan to get there

N/A

2019 is all about nailing our core and scaling to become the obvious user research platform for businesses. Read on to learn about what we’re focusing on to make that a reality.

label	url	patched url
We shipped a lot of features	https://dovetailapp.com/roadmap	https://dovetail.com/roadmap
hundreds of paying customers	https://dovetailapp.com/customers	https://dovetail.com/customers
Reflecting on 2018 — what we achieved, learned, and struggled with while starting our startup	/blog/reflecting-on-2018

---

Why we raised $4M and what we’re planning for 2020

N/A

Since 2017, Dovetail has grown to an 11 person team with hundreds of customers, all with no external investment, and no sales or paid marketing. Now we’ve raised $4m to accelerate.

label	url	patched url
11 person team	https://dovetailapp.com/company/about/	https://dovetail.com/company/about/
hundreds of customers	https://dovetailapp.com/customers/	https://dovetail.com/customers/
Blackbird Ventures	https://blackbird.vc/
Felicis Ventures	https://www.felicis.com/
Culture Amp	https://cultureamp.com/
interview transcripts	https://dovetailapp.com/use-cases/customer-interview-analysis/	https://dovetail.com/use-cases/customer-interview-analysis/
usability testing notes	https://dovetailapp.com/use-cases/usability-testing-analysis/	https://dovetail.com/use-cases/usability-testing-analysis/
survey responses	https://dovetailapp.com/use-cases/survey-response-analysis/	https://dovetail.com/use-cases/survey-response-analysis/
	https://dovetailapp.com/static/69dc68d51ac7490e892d5d9081efee89/a4b11/note-page.png	https://dovetail.com/static/69dc68d51ac7490e892d5d9081efee89/a4b11/note-page.png
research repository	https://dovetailapp.com/features/user-research-repository/	https://dovetail.com/features/user-research-repository/
Uber’s Kaleidoscope	https://medium.com/uber-design/the-power-of-insights-a-behind-the-scenes-look-at-the-new-insights-platform-at-uber-26f85becc2e6
WeWork’s Polaris	https://medium.com/@tsharon/democratizing-ux-670b95fbc07f
Microsoft’s Human Insights Library	https://medium.com/microsoft-design/how-microsofts-human-insights-library-creates-a-living-body-of-knowledge-fff54e53f5ec
	https://dovetailapp.com/static/1a6ea9fa10b0d1d2f5d6e2e8cffa0119/a4b11/search-insights.png	https://dovetail.com/static/1a6ea9fa10b0d1d2f5d6e2e8cffa0119/a4b11/search-insights.png
collaboration features	https://dovetailapp.com/features/collaborative-research-ops/	https://dovetail.com/features/collaborative-research-ops/
please look at our open roles	https://dovetailapp.com/company/careers/	https://dovetail.com/company/careers/
	https://dovetailapp.com/static/d066ca020d23e18977158d69253c90dd/362ee/dovetail-customers.png	https://dovetail.com/static/d066ca020d23e18977158d69253c90dd/362ee/dovetail-customers.png

---

Thoughts on discovering a startup idea and validating it

N/A

If you are building a startup then you have an idea. Ideas are usually formed by observing a problem, whether it’s one that you have, or a problem someone else has.

label	url	patched url
Atlassian	https://atlassian.com/
check out Clayton Christensen’s talk	https://www.youtube.com/watch?v=kGuSM3yUxik

---

Outsourcing your startup’s MVP

N/A

Compromising is part of product design, and often the compromise is cutting scope. Cutting scope is better than compromising on quality. (Quality being defined as design, usability, stability, and performance.).

label	url	patched url
my long term vision for Dovetail	/blog/startup-idea-discovering-validating/
Upwork	https://upwork.com/

---

Taking the plunge on your startup

Starting Dovetail: Benjamin Humphrey on taking the plunge

Benjamin Humphrey shares his experience finding a co-founder for Dovetail, going full time, and ‘pivoting’ the product.

label	url	patched url
We had just launched pricing	/blog/pricing-lessons/
beyond the diary studies MVP I created with the outsourcing agency	/blog/outsourcing-startups-mvp/
our mission	/blog/startup-idea-discovering-validating/

---

Lessons from the trenches of pricing

N/A

If everything’s going well and your startup is still alive, at some point you will need to monetize. This article covers some of the lessons we’ve learned trying to monetize our MVP.

label	url	patched url
Basecamp	https://basecamp.com/
Buffer	https://buffer.com/
in my last article	/blog/attract-visitors-startup-website/
a single price point of $99.00 USD / month for unlimited everything	https://dovetailapp.com/pricing	https://dovetail.com/pricing

---

Applying Intel’s Tick-Tock model to software development

N/A

The ‘tick-tock model’ was an approach used by Intel to alternate between improvement and innovation every 12–18 months.

label	url	patched url
In their own words:	https://www.intel.com/content/www/us/en/silicon-innovations/intel-tick-tock-model-general.html
speed is everything	http://blog.hut8labs.com/speeding-up-your-eng-org-part-i.html

---

Dovetail awarded government grant to fund automated analysis

N/A

Dovetail has been awarded a $25,000 Minimum Viable Product grant from Jobs for NSW in Sydney, Australia. We’re putting this funding towards a product development investment in automated analysis features.

label	url	patched url
Dovetail has been awarded a $25,000 Minimum Viable Product grant from Jobs for NSW in Sydney, Australia.	https://www.industry.nsw.gov.au/media/releases/2017/2017-media-releases/ex-atlassians-take-flight-with-dovetail
John Barilaro	https://www.nswnationals.org.au/state-team/john-barilaro/

---

Use our Zapier integration to import data from over 750 apps

N/A

We’ve collaborated with Zapier to provide a great embedded experience to connect hundreds of apps to Dovetail.

label	url	patched url
Zapier	https://zapier.com/
Append new Twitter mentions to Dovetail notes	https://zapier.com/app/editor/template/18503
Save new emails as Dovetail notes	https://zapier.com/zapbook/zaps/18729/forward-emails-to-dovetail-notes/
Create Dovetail notes for new Typeform entries	https://zapier.com/zapbook/zaps/18730/create-notes-for-new-survey-responses-in-typeform/
Save new Slack reactions to Dovetail	https://zapier.com/zapbook/zaps/18732/save-starred-slack-messages-to-dovetail/
Create Dovetail notes for Intercom conversations	https://zapier.com/zapbook/zaps/18734/create-dovetail-notes-for-intercom-conversations/
integrations directory	https://dovetailapp.com/integrations	https://dovetail.com/integrations
help center	https://dovetailapp.com/help	https://dovetail.com/help
log in to Zapier and build a custom workflow	https://zapier.com/app/editor/

---

How to attract visitors to your startup’s website

N/A

This guide introduces common marketing channels that help to drive traffic to your website, like social media, content marketing, SEO, paid advertising, referrals, and more.

label	url	patched url
Google Search Console	https://support.google.com/webmasters/answer/4559176?hl=en
a section in their help documentation	https://support.google.com/webmasters/answer/40349?hl=en&ref_topic=3309300
PageSpeed Insights	https://developers.google.com/speed/pagespeed/insights/
Dovetail	https://dovetailapp.com/	https://dovetail.com/
Intercom	https://intercom.com/
InVision	https://invisionapp.com/
HubSpot	https://hubspot.com/
this one of 1,500+ from izideo.com	https://www.izideo.com/blog/list-sites-accepts-guest-posting/
Quora	https://quora.com/
post an answer	https://www.quora.com/Whats-an-automatic-efficient-way-to-analyze-answers-to-open-ended-survey-questions/answer/Benjamin-Humphrey
nicelydone.club	http://nicelydone.club/
sansfrancis.co	http://sansfrancis.co/
hypershoot.com	http://hypershoot.com/
Product Hunt	https://www.producthunt.com/posts/dovetail-2-3
Mixpanel	https://mixpanel.com/
Google Analytics	https://analytics.google.com/
Facebook Pixel	https://en-gb.facebook.com/business/help/952192354843755

---

Our new charts help you measure your tagging over time

N/A

This week we launched our brand new charts which help designers, product managers, and researchers combine the power of Dovetail’s qualitative tagging with a quantitative visualization over time.

label	url	patched url
our new Slack workspace	https://dovetailapp.com/community/	https://dovetail.com/community/

---

Announcing automatic sentiment analysis at the sentence level

Announcing automatic sentiment analysis

Dovetail offers granular sentiment analysis for customer feedback, breaking down text to determine positive or negative sentiment & highlighting key pain points

label	url	patched url
Sentiment analysis	https://en.wikipedia.org/wiki/Sentiment_analysis
Uploading a spreadsheet with data	https://dovetailapp.com/help/import-structured-spreadsheet-data/	https://dovetail.com/help/import-structured-spreadsheet-data/
Importing data through a Zapier integration	https://dovetailapp.com/help/dovetail-zapier-app-reference/	https://dovetail.com/help/dovetail-zapier-app-reference/

---

Dovetail now supports images and files with drag and drop

N/A

Drag and drop images, audio, video, and other file types into notes, tags, and insights in Dovetail.

No internal links

---

Announcing full-text global search with querying

N/A

Search all of your notes, tags, insights, and highlights. Refine your results with our powerful new query language, released today.

label	url	patched url
Dovetail Query Language (DQL)	https://dovetailapp.com/help/search	https://dovetail.com/help/search
our help article	https://dovetailapp.com/help/search	https://dovetail.com/help/search

---

New access controls help you manage who can view and edit research projects

New access controls for your Dovetail research projects

We released new project access controls to give users more control over who can view and edit research projects inside Dovetail.

No internal links

---

Reflecting on 2018: achievements, lessons, and struggles

N/A

12 months ago, Dovetail was a brand new product with a handful of features and users. Now we have hundreds of happy customers and thousands of active users. Here’s our year in review.

label	url	patched url
hundreds of happy customers	https://dovetailapp.com/customers	https://dovetail.com/customers
Dovetail	https://dovetailapp.com/	https://dovetail.com/
public Slack community	https://dovetailapp.com/community/	https://dovetail.com/community/
Zapier	https://zapier.com/
Often we release a new feature just hours after someone asks for it	https://twitter.com/hidovetail/status/1056368008661102592

---

How we ran our first 36-hour hackathon with 9 successful projects

How we ran our first 36-hour hackathon

We ran our first 36-hour hackathon just before Christmas, and it was a huge success, with nine projects across the company.

label	url	patched url
Atlassian ShipIt	https://www.atlassian.com/company/shipit
Dropbox Hack Week	https://blog.dropbox.com/topics/inside-dbx/be-a-force-for-change--hack-week-2019
fields last year	/blog/capture-structured-data-with-fields/
Stripe	https://stripe.com/
billing page	https://dovetailapp.com/settings/billing/
team	https://dovetailapp.com/company/about/	https://dovetail.com/company/about/