Dovetail makes it easy for anyone to uncover valuable insights into your users. Easily implement best practices that give you the confidence that comes from deeply understanding your customer.
Standardize research across your organization with shared templates.
Build a shared knowledge base with a shared taxonomy.
We know how seriously you treat your customer data. That’s why we have kept security at the foundation of our platform, and we’ve got the features and certifications to prove it.
Healthcare data is stored and processed in Dovetail’s HIPAA solution and is compliant with the standards set out in HIPAA.
We recognize the importance of adhering to regulations in advancing information security and privacy for citizens of the EU.
Our SOC 2 Type II report demonstrates the appropriate controls we have in place to mitigate risks related to security.
Remove sensitive information from transcripts, blur video clips, and share redacted highlights that protect customer privacy.
Keep your IT team happy with features that make it easy to empower everyone with customer insights.
Connect your identity provider for user authentication. Supports Google, Okta, Microsoft, OneLogin, and more.
Automate user provisioning and management in your workspace with the System for Cross-domain Identity Management.
Manage user roles and control individual permissions on folders and projects to protect confidentiality or privacy.
Automate the deletion of video and audio files after a defined period of time to ensure compliance.
See how other organizations around the globe are scaling knowledge and insights within their teams.
Research Operations Principal
"Bringing our stakeholders closer to the research process is an ongoing initiative for our research team; we believe it's an activity that everyone can participate in. That's what Dovetail allows us to do in a big way."
Technology
San Francisco, USA
6,000+
Lead Researcher
"Simply put, Dovetail enables collaborative work. It also gives us the opportunity to use, analyze, and re-use data to pull together stories, which is time-saving and really valuable."
Technology
Sydney, Australia
8,000+
Head of New Product Design
"As we’ve grown the projects inside of Dovetail, we’ve grown awareness internally. Now, more people are interested in participating. It's nice for people outside the core team contribute research to the larger organization."
Publishing
Brighton, USA
600+
Dovetail doesn’t just talk the talk about customer-centricity. We walk the walk with our customers every day, and help guide you on your journey to true customer-centricity.
Your dedicated customer success manager is here to help build solutions, support change management, and scale your team’s practice.
Access our detailed knowledge base to get started, learn tips, and stay up to date with the latest from Dovetail.
Explore curated courses, tutorials, best practices, and activities to deepen your customer understanding with Dovetail.
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