Unlock customer centricity across the org
From easily connecting disparate data sets, to discovering insights that inspire innovation, we instantly connect everyone in the org to your customer.
Magic search
Semantic search, advanced filtering, and auto summaries make finding insights easy for anyone.
Custom home and feeds
Surface the insights that matter most to your stakeholders as soon as they log into Dovetail.
Ask Dovetail
For instant insights, just Ask Dovetail
Bring the voice of your customer to life in Slack and Microsoft Teams. Empower anyone in your org to make customer centric decisions.
Make the most of every interaction
Anyone in the org can use Dovetail to uncover valuable insights. Implement best practices that extract maximum value from every customer touch point.
An insights hub built on your unique needs
Dovetail is a flexible platform, complete with the features you need to implement a solution that empowers everyone with customer insights.
Secure by design
We know how seriously you treat your customer data. That’s why we have kept security at the foundation of our platform, and we’ve got the features and certifications to prove it.
HIPAA
Healthcare data is stored and processed in Dovetail’s HIPAA solution and is compliant with the standards set out in HIPAA.
GDPR
We recognize the importance of adhering to regulations in advancing information security and privacy for citizens of the EU.
SOC 2 Type II
Our SOC 2 Type II report demonstrates the appropriate controls we have in place to mitigate risks related to security.
ISO 27001
We are fully compliant with the international standard for information security management.
You’re in good company
See how the Fortune 500 are using Dovetail to instantly scale customer knowledge and insights across their organizations.
Jared Forney
Research Operations Principal
"Bringing our stakeholders closer to the research process is an ongoing initiative for our research team; we believe it's an activity that everyone can participate in. That's what Dovetail allows us to do in a big way."
Read story
Okta securely scales customer insights across 30+ teamsTechnology
San Francisco, USA
6,000+
Natalie Rowland
Lead Researcher
"Simply put, Dovetail enables collaborative work. It also gives us the opportunity to use, analyze, and re-use data to pull together stories, which is time-saving and really valuable."
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Atlassian champions the customer at a global scale with DovetailTechnology
Sydney, Australia
8,000+
David Turell
Head of New Product Design
"As we’ve grown the projects inside of Dovetail, we’ve grown awareness internally. Now, more people are interested in participating. It's nice for people outside the core team contribute research to the larger organization."
Read story
Dovetail fuels world-class research at Harvard Business PublishingPublishing
Brighton, USA
600+
We’re with you
Dovetail doesn’t just talk the talk about customer centricity. We walk the walk with our customers every day, and help guide you on your journey.
Customer success
Your dedicated customer success manager is here to help build solutions, support change management, and scale your team’s practice.
Help center
Access our detailed knowledge base to get started, learn tips, and stay up to date with the latest from Dovetail.
Academy
Explore curated courses, tutorials, best practices, and activities to deepen your customer understanding with Dovetail.
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