Craft a home for insights
Store customer research, feedback, and insights in one place and empower your team to put the customer first.
Customer interviews
Northcote Aquatic Centre, Melbourne has run swimming classes in Auslan since 2014, with families traveling from around the city to attend...
2 hours ago
2 hours ago
High volume feedback analysis
2 hours ago
Mobile app research
2 hours ago
1 hour ago
Mobile app research
Thanks for taking the time to talk with us today. I would like to hear a little bit about how you found out about our app. Yeah. Actually a colleague from another company was using it at their work and they thought it was really helpful and helped them get stuff done and seemed like it could be applic...
3 days ago
First user onboarding
35 minutes ago
Mobile app research
3 days ago
Market research
2 hours ago
Customer interviews
And then we’ll probably do some pull requests, review some code, make some decisions... And then for the rest of the day just work on a ticket that’s been assigned...
Yesterday
Mobile app research
3 days ago
Building VoC 2023
4 hours ago
High volume feedback analysis
I, yeah, I really like that there's like a focused mobile experience. It's really impressive that you've brought all of those like concepts down to like a app friendly format and it's really nice to be able to ju...
Yesterday
Views filtering
12 minutes ago
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Search and you shall receive
Help your team uncover insights in reports, spreadsheets, and presentations by organizing all of your data in one place.
Desktop app
Market research
2 hours ago
Blog content 2023
2 hours ago
Mobile app research
2 hours ago
Industry trends
2 hours ago
Competitor analysis
1 hour ago
Chat usability testing
2 hour ago
Buyer research
2 hours ago
Insights hub
2 hours ago
Kai Forsyth
2 hours ago
Summary
Customers prefer our desktop app and are struggling to gain value on mobile, due to issues with wayfinding and onboarding. Performance is also an issue, and customers are switching to competitor tools.
Mobile app research
Mm, it's really good. I, yea, I think if it was a little bit faster, I'd be way more inclined to check things on my phone at the moment. I still would prefer to use the web app on desktop, but i think if you fix those issues with the slowness, it would be i'd, I'd go to it all the time.
Mobile app research
Well, so i found it really difficult to sort of find my way around the app. So i kind of came in trying to get, continue my, you know, progress on a piece of work and i was having trouble just finding where it was. Like there was some lists on the left and there was like a page on the right, but that wasn't my team‘s page. I was just a bit confused. There was no search or anything like that. So i wish that was easier.
Our app store rating has recently dropped from 4.3 to 3.8 over the last few months and we’ve noticed an increase in mentions of performance.
Mobile app research
Love using the app but slow sometimes. I've been using this app on iPhone, iPad and Mac for a long time, and have been extremely happy with it. But sometimes I do think the app gets a bit slow.
Mobile app research
Some features are slow but overall great app. I enjoy using this app a lot but it really bothers me that some actions take a lot of time to complete.
| Task 1 | Task 2 | Task 3 | Task 4 | |
|---|---|---|---|---|
| Time on task | 3:04 | 0:53 | 0:30 | 1:20 |
| Useability score | 8 | 6 | 7 | 7 |
Influence with insights
Ditch the slide deck and create beautiful evidence-backed insights that inspire action.
Understand the impact of your research
Metrics on insights and files tells you who’s reading your work, including aggregate data like audience, engagement ratio, and more.
Organize insights and files in projects
Pick the best way to organize your content depending on the size of your team, the number of departments, and privacy needs.
Research reports
Voice of the customer
Product feedback
Competitor screenshots
Sales demos
New starters guideSurface research insights in the tools your stakeholders use with Slack, Atlassian, Notion, and Zapier integrations.
Slack
Share customer insights, get updates about changes in your projects, and receive notifications—all via Slack.
Confluence
Connect Dovetail and Confluence to see rich embeds of customer insights within your pages.
Notion
Post research in Notion with rich previews so everyone has context of the project.
Trello
Give visibility to insights on your team’s Trello board and make organizing and prioritizing easier.
Jira
Surface insights within Jira issues and give context to the team’s feedback management, bug reports, or support tickets.
Zapier
Unlock powerful workflows and automations based off triggers and actions with the thousands of apps on Zapier’s platform.
Measure, learn and improve
Understand how your team engages with customer insights and improve customer-centricity over time.
Projects
Notes
Tags
Highlights
Insights
Keep data safe and secure
Control access and permissions to who can see what at the workspace, folder, and project level.
Power features
Automatic summarization
Automatically summarize notes and identify key takeaways from your insights.
Flexible editor
Tell a compelling narrative with multi-column layouts, videos, images, and sticky notes.
Document analysis
Import, analyze, and store your files, presentations, images, videos, and other documents.
Powerful search
Explore the contents of your presentations and reports to find the insights you need.
Integrations
Import content from Google Drive and Zoom, and embed Figma, Miro, and more.
Highlight reels
Stream a playlist of all video and audio highlights for any of the tags created.
Analytics
Measure engagement and demonstrate the impact of research in your team.
Evidence
Maintain traceability with references to evidence collected during analysis.
Presentation mode
Present insights on the big screen with a beautiful presentation mode and public sharing.
Public sharing
Share insights with stakeholders who don’t yet have a Dovetail account.
Comments and mentions
Discuss research data and insights, and agree on the next steps as a team.
Customize projects
Use projects how you like—disable and reorder notes, tags, insights, highlights, and charts.
Embed links
Preview links from the tools you use including Figma, Google Docs, Vimeo and more.
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