Users contribute data to—and do analysis within—your insights hub. Most customers buy enough users for their product management, research, and design teams. Some also buy users for their sales, customer success, support, and marketing teams to also contribute data to the insights hub. All plans come with at least five users.
Like users, viewers also have a user account, but they can’t upload, create, or edit. Viewers can instead only search, view, and comment on data and insights in your insights hub. Unlimited viewers are included for free to help you get customer insights in front of as many people as possible in your organization.
Access is controlled by changing a user’s role—Manager, Contributor, or Viewer—or by restricting a project or a folder to a specific user. Admins can set up user groups to make this easier on our Business and Enterprise plans.
There’s a yearly discount available on the Starter or Team plan. Business and Enterprise can only be paid yearly.
No. We don’t offer alternative plans at this time. Anyone is welcome to use our Starter plan for $50 / month.
No. You’ll need to upgrade to a higher plan to add more monthly transcription hours.
After your free trial ends, you’ll have 30 days to upgrade to a paid plan to continue using Dovetail. You can export your data during this time. Your workspace will be deleted if you haven’t upgraded to a paid plan within 30 days.
No, unfortunately at the moment there is no way to pause your subscription.
You’ll be able to use Dovetail for the remainder of your billing period. At the end of the billing period, we’ll keep your workspace in a read-only state for a further 30 days so you can export your data. After this 30-day download period, your data will be deleted in accordance with your data retention policy. We don’t offer refunds.
Yes. You can choose to pay via invoice for payments over $4,200 USD.
No. We only accept USD at the moment.
All prices are tax exclusive, and additional taxes (GST, VAT, US Sales Tax, etc.) may be applied to your invoice.
Explore all our features and see how they can help you — and your team get from data to insights fast, no matter the method.
Automatically summarize notes and identify key takeaways from your insights.
Tell a compelling narrative with multi-column layouts, videos, images, and sticky notes.
Import, analyze, and store your files, presentations, images, videos, and other documents.
Explore the contents of your presentations and reports to find the insights you need.
Import content from Google Drive and Zoom, and embed Figma, Miro, and more.
Stream a playlist of all video and audio highlights for any of the tags created.
Measure engagement and demonstrate the impact of research in your team.
Maintain traceability with references to evidence collected during analysis.
Present insights on the big screen with a beautiful presentation mode and public sharing.
Share insights with stakeholders who don’t yet have a Dovetail account.
Comments and mentions
Discuss research data and insights, and agree on the next steps as a team.
Use projects how you like—disable and reorder notes, tags, insights, highlights, and charts.
Preview links from the tools you use including Figma, Google Docs, Vimeo and more.
AI sentiment analysis
Identify and tag positive and negative sentiment in your text.
AI thematic clustering
Automatically identify, cluster, and label highlights by theme in canvas.
Select and highlight paragraphs, sentences, or words to categorize with tags.
Edit, copy, move, and merge tags throughout your analysis. Create shared tags for your team.
Use canvas to affinity map highlights as a team and find themes together.
Visualize your data in a quantitative manner using our 4 different chart layouts.
Visualize your data in 5 different views; board, table, canvas, grid, and list layouts.
Create custom fields to organize data by key attributes like name, age, and more.
Add a readme to capture your goals, hypotheses, research plan, and other useful context.
Select multiple notes, tags, and insights, and edit them at all once.
An advanced speech engine for reliable transcripts across topics, industries, and accents.
Add specialized or context-specific words to expand your transcription’s vocabulary.
Automatically detect multiple speakers from your file. Add and rename speakers.
Follow along with your video transcript while you listen to the recording.
Search text in videos, documents, and files to find exactly what you’re looking for.
Redact, split monologues, and tidy transcripts with full text editing capabilities.
Support for standard file formats including MP4, MOV, MPEG, MP3, M4A, and more.
Machine learning automatically tags sentences for you in over 12 different languages.
Welcome stakeholders by featuring specific projects or providing instructions.
Standardize how you conduct customer interviews, usability testing, and more.
Custom data retention
Set custom time periods to delete original videos without losing the video highlights.
Create global tag boards and fields that span projects across your workspace.
Stay up to date with the latest project changes with email notifications.
Invite unlimited stakeholders to consume your customer insights at no extra cost (on some plans).
Control who can manage, view, and edit projects with granular project permissions.
Single sign-on support via OpenID Connect, available in leading identity providers.
Encrypt in transit and rest
All data is encrypted in transit via TLS 1.2 and at rest with AES-256 encryption.
Ability to provide and revoke access to roles, and manage active user sessions.
Quickly grant access to folders, projects, tag boards, and extensions by user groups that you create and manage.
Leverage domain-restricted sign up to provision user accounts as they need access.
Restrict user provisioning to verified email addresses at your approved domains.
SOC 2 Type II
Established mitigation of risks related to security, availability, and confidentiality.
EU and USA data hosting
Host the data you upload to Dovetail in Europe or the United States to help comply with your data obligations.
Regular data backups, testing, and encryption, along with other cloud security techniques.
Dovetail powers thousands around the globe, from individuals to small agencies to universities to Fortune 500 companies.