Users contribute data to—and do analysis within—your insights hub. Most customers buy enough users for their product management, research, and design teams. Some also buy users for their sales, customer success, support, and marketing teams to also contribute data to the insights hub. All plans come with at least five users.
Like users, viewers also have a user account, but they can’t upload, create, or edit. Viewers can instead only search, view, and comment on data and insights in your insights hub. Unlimited viewers are included for free to help you get customer insights in front of as many people as possible in your organization.
Access is controlled by changing a user’s role—Manager, Contributor, or Viewer—or by restricting a project or a folder to a specific user. Admins can set up user groups to make this easier on our Business and Enterprise plans.
There’s a yearly discount available on the Starter or Team plan. Business and Enterprise can only be paid yearly.
No. We don’t offer alternative plans at this time. Anyone is welcome to use our Starter plan for $30 / month.
No. You’ll need to upgrade to a higher plan to add more monthly transcription hours.
After your free trial ends, you’ll have 30 days to upgrade to a paid plan to continue using Dovetail. You can export your data during this time. Your workspace will be deleted if you haven’t upgraded to a paid plan within 30 days.
No, unfortunately at the moment there is no way to pause your subscription.
You’ll be able to use Dovetail for the remainder of your billing period. At the end of the billing period, we’ll keep your workspace in a read-only state for a further 30 days so you can export your data. After this 30-day download period, your data will be deleted in accordance with your data retention policy. We don’t offer refunds.
Yes. You can choose to pay via invoice for payments over $4,200 USD.
No. We only accept USD at the moment.
All prices are tax exclusive, and additional taxes (GST, VAT, US Sales Tax, etc.) may be applied to your invoice.
Can’t find what you’re looking for? See our Help Center or contact our support team and get a response within 24 hours.