Decode thousands of data points in minutes
Bring your support tickets, product reviews, and continuous feedback into one place and let Dovetail make sense of it. You don’t need months of training or endless support. Go ahead, set up Channels in minutes.
Show customers that you’re listening
Once you spot key trends in your data, Channels makes it easy for teams to close the loop between customer feedback and real impact.
Unified view of all feedback
Stream support tickets, app reviews, and any other source of continuous feedback. Combine with insights from usability tests, sales calls, and more in Projects to get a complete view of how user trends evolve.
Delight every user
Configure custom filters for user type, geography, company size, or anything else that matters to your org. Pinpoint the right users so you can follow up when you deliver fixes, recruit for betas, and more.
Get instant pulse checks
See how any changes to your user experience impact their sentiment over time. Visualize trends over time and connect your strategies to improved customer satisfaction.
Channels has helped us uncover important themes for improvement in customer feedback without going through tens of hours of manual analysis.
Rody Van Vianen
Senior Product Marketing Manager
You’re always in control
Work with Channels’ advanced classification engine to explore and customize themes that matter most. It’s your data, your rules.
Get instant updates
Stay across the latest trends in feedback with weekly summaries of activity since you last visited.
Drill into themes
Filter by segment, product, or timeframe. Unlock a whole new perspective.
Go straight to the source
See the root of your key themes. Explore underlying feedback and confirm your most critical themes.
Channels is instrumental in both identifying themes and patterns within minutes and sparking my team's understanding of UX repositories.
Emil Vaneva Forsmann
Lead Product Designer
The combined power of Dovetail
Conduct hands-on studies in Projects while automatically tracking incoming feedback in Channels. Dovetail is your centralized hub for searching, analyzing, and uncovering insights across your entire insights ecosystem.
Connecting the world’s greatest companies to their customers
FAQs
Channels maintains the same Enterprise-grade security standards trusted by many companies in the Fortune 500. No customer data is used to improve or train our model—all training occurs before the models are deployed. Learn more: trust.dovetail.com
Our custom infrastructure on AWS means that as your volume of feedback scales, so too does your customer understanding. Unlike ChatGPT or other tools, channels can handle tens of thousands of data points without worrying about character or token limits.
Channels uses Generative AI to identify and cluster data points by theme, identify positive and negative sentiments in your feedback, and and summarize themes and make them easily digestible.
Unlike tools like ChatGPT—which may use your data to train their models—we use our own tailored processing infrastructure, meaning your data remains entirely your own.
Your feedback is safe with us and backed by GDPR, HIPPA, and SOC 2 certifications.
Channels integrates with Front, Intercom, Jira Service Management, and Zendesk. You can connect your own tools via our developer API or import data via CSV.
Yes. The Channels API allows you to upload data points in existing channels to speed up the process of importing user feedback. Learn more: developers.dovetail.com
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