Pricing

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Free

$0, no card required

For individuals to make sense of calls, documents, and surveys

Try Dovetail free

What's included

  • One channel
    A single channel to track and analyze feedback for getting started.
    • to automatically classify your voice of customer data
  • One project
    Create and manage a single research project to organize, analyze, and share insights.
    • to analyze customer calls, recordings, docs, and surveys
  • Chat
    Ask questions about your data and get instant AI-powered summaries from a single project.
    • with and
  • summarize
    AI automatically generates quick summaries within a single project to speed up analysis.
    • your data to uncover trends and run analysis

Enterprise

Custom pricing available

For organizations scaling and standardizing across teams

Contact sales

Everything in Free, plus

  • Unlimited Agents
    Track every customer signal and automate closing the loop
    • track every customer signal and automate closing the loop
  • Unlimited channels
    Organize continuous feedback by team, product, or data source with dedicated channels at scale.
    • to automatically classify your voice of customer data
  • Dashboards
    Visualize key metrics and track how feedback is trending
    • that visulalize customer signals 24 / 7
  • Unlimited projects
    Create as many projects as your team needs—perfect for ongoing or cross-functional research.
    • to analyze customer calls, recordings, docs, and surveys
  • Unlimited Docs
    Generate shareable insights with customer clips and reels
    • to generate shareable insights with customer clips and reels
  • Unlimited free viewers
    These are users who can read and comment on data and insights, but can't edit.
    • and
  • unlimited free chat queries
    Anyone in your organization can query directly with Dovetail data from Slack or Teams.
    • in Slack and Teams
  • Organization features like
  • folders, global tags, fields, templates
    Standardize projects with global tags, fields, and templates for consistent and streamlined analysis.
  • Advanced AI features like
  • specific summaries
    Structure summaries using frameworks that match your team’s workflow
    • and
  • semantic search
    Surface relevant insights based on meaning, not keywords
  • Secure by design with
  • redaction
    Keep your data safe and remove sensitive information by redacting any text, audio, and video.
    • ,
  • compliance
    Meet enterprise-grade requirements for security, safety, and privacy standards.
    • , and
  • access control
    Control who can manage, view, and edit projects with granular permissions.
  • Priority support, dedicated customer success, onboarding assistance

Connecting the world’s greatest companies to their customers

Breville
Atlassian
Notion
Lovable
Okta
AWS
Zapier
Groupe BPCE
KPMG
Airtasker
Achievers

Free

$0

user/month

Try Dovetail free

Enterprise

Custom pricing

Contact sales

Custom pricing available

Centralize your user feedback

Create a single, searchable source of truth that brings every customer interaction into one organized repository.

  • Integrations
    Connect essential tools to automate workflows, import data, and share actionable intelligence.
  • Calendar sync
    Configure all of your customer calls to be automatically uploaded into Dovetail for instant analysis.
  • Search
    Quickly surface the right content with keyword and semantic search.
  • Contacts
    Store, track, and link enriched contacts and participants to insights
  • Folders
    Use folders to group projects based on the team, product, active projects or department.
  • Templates
    Turn best practices into reusable workflows so teams get to insights faster
  • Global tags
    Standardize tags across projects, making insights easier to compare, share, and scale across the company
  • Meta data fields
    Add structure to your data, making it faster to filter, quantify, and share insights.
  • Bulk import
    Bulk import research data—videos, transcripts, and documents—into Dovetail with ease.
  • API access
    Connect Dovetail data to your internal tools and systems with flexible API access.
  • Salesforce CRM
    Sync contacts with Salesforce to enrich contact profiles with job titles, company info, and fields.
  • HubSpot CRM
    Sync contacts with HubSpot to enrich contact profiles with job titles, company info, and fields.
    • Coming soon

    Analyze your customer data

    Let AI turn high-volume feedback into always-on customer intelligence, so you can identify what to work on next.

  • AI opportunity tracking
    Continuously track themes in support tickets, app reviews, feedback, and more
    • 1 channel
    Unlimited channels
  • AI chat
    Guide and control chat behaviors with custom workspace-level instructions.
    • Basic
    Advanced
  • AI summaries
    Visualize key metrics and track how feedback is trending
    • Basic
    Advanced
  • AI Dashboards
    Visualize key metrics and track how feedback is trending
  • Project customization
    Tailor projects with custom fields, templates, and tags to match your team’s workflow.
  • Queries in Slack and Teams
    Anyone in your organization can query directly with Dovetail data from Slack or Teams.
  • AI clustering
    Cluster themes in data instantly and spot patterns without manual sorting

    • Act on your intelligence

    Bridge the gap between discovery and delivery. Share AI generated insights and suggestions or fully automate your process with agents.

  • AI Agents
    Autonomous AI assistants that track signals, analyze feedback, and share insights proactively.
  • AI Docs
    Docs bring everything together and capture what you’re learning in Dovetail
  • AI translation
    Translate seamlessly into 75 languages to speed up synthesis and help teams understand the voice of the customer.
  • AI suggested actions
    See opportunities with suggested fixes and actions, fast.
  • Workspace customization
    Let your team configure layouts and feeds that meet your stakeholders’ unique needs.
  • Comments and mentions
    Stitch together important moments surfaced in your customer interviews, usability tests, and sales calls.
  • Highlight reels
    Stitch together important moments surfaced in your customer interviews, usability tests, and sales calls.

    • Platform

    Built-in operational features for enterprise-grade efficiency and control

    Admin

  • User roles
    Quickly grant access to folders, projects, tag boards, and extensions by user groups you manage.
  • Unlimited viewers
    These are users who can read and comment on data and insights, but can’t edit.

    • Security

    SOC2 Badge
    ISO 27001 Badge
    ISO 42001 Badge
    HIPAA Badge
  • Single sign-on
    Single sign-on for Google and Microsoft accounts, or to configure your own managed identity provider.
  • Access control
    Control who can manage, view, and edit projects with granular permissions.
  • Security reviews
    Robust data backup, test recovery, penetration tests, data encryption, and best cloud security practices.
  • Data redaction
    Keep your data safe and remove sensitive information by redacting any text, audio, and video.
  • Custom data retention
    Set up auto-deletion of original videos without losing the highlights to comply with your policies.
  • Custom session age
    Customize session period for your workspace and require frequent user re-authentication.
  • Audit log
    Provide an audit log for visibility into user activity, access, and changes for compliance and security.
  • Paid HIPAA add-on
    Optional HIPAA add-on to help manage PHI, including restrictions on sharing, access, and exporting.

    • Support

  • Onboarding services
    Our team supports you from setup to best practices, ensuring a smooth onboarding experience.
  • Customer success management
    A dedicated customer success manager to help you adapt, build and scale with confidence.
  • Support services
    Access responsive support from our global team to help solve problems and keep your work moving.
    • Contact sales

    FAQs

    Can’t find the answer here?

    Users contribute data to—and do analysis within—your customer intelligence platform. Most customers buy enough users for their product management, design, customer experience, strategy, and innovation teams. Some also buy users for their sales, customer success, support, and marketing teams who also contribute data to and leverage on customer feedback.

    Access is controlled by changing a user’s role—Manager, Contributor, or Viewer—or by restricting a project or a folder to a specific user. Admins can set up user groups to make this easier on our Enterprise plans.

    No, unfortunately at the moment there is no way to pause your subscription. However, you can downgrade to a Free plan.

    You’ll be able to use Dovetail for the remainder of your billing period. At the end of the billing period, we’ll keep your workspace in a read-only state for a further 30 days so you can export your data. After this 30-day download period, your data will be deleted in accordance with your data retention policy. We don’t offer refunds.

    Only Enterprise plans are invoiced.

    No. We only accept USD at the moment.

    All prices are tax exclusive, and additional taxes (GST, VAT, US Sales Tax, etc.) may be applied to your invoice.

    Turn customer feedback into product innovation

    Contact salesTry Dovetail free

    Platform

    • AI Analysis
    • AI Chat and search
    • AI Dashboards
      beta
    • AI Docs
      beta
    • AI Agents
      beta
    • Pricing
    • Enterprise
    • Customers

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