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Free
$0, no card required
For individuals to make sense of calls, documents, and surveys
What's included
- One channel
to automatically classify your voice of customer dataA single channel to track and analyze feedback for getting started.- One channel
- One project
to analyze customer calls, recordings, docs, and surveysCreate and manage a single research project to organize, analyze, and share insights.- One project
- Chat
with andAsk questions about your data and get instant AI-powered summaries from a single project.- summarize
your data to uncover trends and run analysisAI automatically generates quick summaries within a single project to speed up analysis.- Chat
Enterprise
Custom pricing available
For organizations scaling and standardizing across teams
Everything in Free, plus
- Unlimited Agents
track every customer signal and automate closing the loopTrack every customer signal and automate closing the loop- Unlimited Agents
- Unlimited channels
to automatically classify your voice of customer dataOrganize continuous feedback by team, product, or data source with dedicated channels at scale.- Unlimited channels
- Dashboards
that visulalize customer signals 24 / 7Visualize key metrics and track how feedback is trending- Dashboards
- Unlimited projects
to analyze customer calls, recordings, docs, and surveysCreate as many projects as your team needs—perfect for ongoing or cross-functional research.- Unlimited projects
- Unlimited Docs
to generate shareable insights with customer clips and reelsGenerate shareable insights with customer clips and reels- Unlimited Docs
- Unlimited free viewers
andThese are users who can read and comment on data and insights, but can't edit.- unlimited free chat queries
in Slack and TeamsAnyone in your organization can query directly with Dovetail data from Slack or Teams.- Unlimited free viewers
- Organization features like
- folders, global tags, fields, templates
Standardize projects with global tags, fields, and templates for consistent and streamlined analysis. - folders, global tags, fields, templates
- Advanced AI features like
- specific summaries
andStructure summaries using frameworks that match your team’s workflow- semantic search
Surface relevant insights based on meaning, not keywords - specific summaries
- Secure by design with
- redaction
,Keep your data safe and remove sensitive information by redacting any text, audio, and video.- compliance
, andMeet enterprise-grade requirements for security, safety, and privacy standards.- access control
Control who can manage, view, and edit projects with granular permissions. - redaction
- Priority support, dedicated customer success, onboarding assistance
Connecting the world’s greatest companies to their customers
Custom pricing available
Centralize your user feedback
Create a single, searchable source of truth that brings every customer interaction into one organized repository.
Analyze your customer data
Let AI turn high-volume feedback into always-on customer intelligence, so you can identify what to work on next.
Act on your intelligence
Bridge the gap between discovery and delivery. Share AI generated insights and suggestions or fully automate your process with agents.
Platform
Built-in operational features for enterprise-grade efficiency and control
Admin
Security
Support
FAQs
Can’t find the answer here?
Users contribute data to—and do analysis within—your customer intelligence platform. Most customers buy enough users for their product management, design, customer experience, strategy, and innovation teams. Some also buy users for their sales, customer success, support, and marketing teams who also contribute data to and leverage on customer feedback.
Access is controlled by changing a user’s role—Manager, Contributor, or Viewer—or by restricting a project or a folder to a specific user. Admins can set up user groups to make this easier on our Enterprise plans.
No, unfortunately at the moment there is no way to pause your subscription. However, you can downgrade to a Free plan.
You’ll be able to use Dovetail for the remainder of your billing period. At the end of the billing period, we’ll keep your workspace in a read-only state for a further 30 days so you can export your data. After this 30-day download period, your data will be deleted in accordance with your data retention policy. We don’t offer refunds.
Only Enterprise plans are invoiced.
No. We only accept USD at the moment.
All prices are tax exclusive, and additional taxes (GST, VAT, US Sales Tax, etc.) may be applied to your invoice.