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Start for free Upgrade to scale

Start for free Upgrade to scale

Free
Uncover insights fast in video calls, support tickets, docs, and more

$0

Get Dovetail free
    Magic features
    Automatic summarization
    Highlights key moments
    Identifies themes
    What you can do
    Magic analyze data like videos, support tickets, and documents
    Transcribe conversations in 41 languages, and detect speakers
    Store video, audio, documents, spreadsheets, and other files
    Sync with Zoom, Meet, Slack, Notion, Jira, Confluence, Zapier, and more
    Read/write API access to integrate Dovetail with your custom tools
    Usage
    1 project
    1 channel
    Beta
    Unlimited users
Professional
Build your customer insights hub with powerful search, folders, and more

$29

User / month billed yearly or $39 billed monthly

Start trial
    Magic features
    Global smart search
    Summarize search results
    Removes ums and ahs
    Everything in Free, plus:
    Search by meaning across all data and insights, and summarize results
    Organize projects into folders for different teams
    Save projects and folders, and get back to recently viewed
    Visualize highlights with four different chart types, and segment by fields
    Usage
    Unlimited projects
    Unlimited channels
    Beta
    Unlimited viewers
Enterprise
Scale customer insights org-wide with Enterprise-grade functionality

Contact sales for pricing or to request a demo

    Magic features
    Video, audio and text redaction
    Discover insights

    Coming soon

    Ask your data

    Coming soon

    Everything in Professional, plus:
    Standardize tags, fields, and templates across the workspace
    Enable stakeholders to self-service insights with home and search
    Redact video, audio, and text within transcripts to protect privacy
    Control permissions with granular access control and user groups
    Configure authentication options including SSO and SCIM
    Priority email support, onboarding assistance, and a dedicated CSM
    Usage
    Unlimited everything
“We’re identifying, prioritizing and solving issues faster than ever before”

Becky White

Head of Design Research

What’s included

Get 100+ features out of the box with the world’s leading customer insights hub

Centralize insights

Zoom, Meet integrations

Store presentations, reports

Import spreadsheets

Analyze customer calls

Transcribe video / audio

41 languages supported

Speaker recognition

Track user feedback
Beta

Support tickets

Product feedback

App reviews

Generate insights

Magic summarization

Magic highlights

Magic clustering

Align your team

Create highlight reels

Connect Jira, Slack, Notion

Share engaging insights

Search for insights

Global semantic search

Summarize search results

Advanced search filters

Scale insights org-wide

Standardize tags

Create templates

Redact data

Enterprise ready

SCIM and SSO

Priority support

Dedicated CSM

Putting together a proposal?

Let us help you get your team on board with Dovetail. Answer a few simple questions, and we’ll generate a presentation that you can download and share with your stakeholders.

Build a proposal


$29

$39 billed monthly


Uncover insights


  • Included projects
    Projects are the main ‘container’. They can contain anything from interviews to survey responses to past research.
  • 1
    Unlimited
    Unlimited
  • Included contributors
    Contributors are users who can upload, analyze, and create insights.
  • 1+
    1+
    10+
  • Magic transcribe
    Accurately transcribe your audio and video files in 41 languages across different topics, industries, and accents.
  • Magic summarize
    Automatically summarize notes and identify key takeaways from your insights.
  • Magic highlight
    Automatically find key moments in your data by accepting and rejecting suggested highlights.
  • Magic cluster
    Automatically identify, cluster, and label highlights by theme in canvas.
  • File storage
    Storage includes all files, presentations, images, videos, and other documents uploaded to workspace.
  • Collaborative editing
    Use canvas to affinity map highlights as a team and find themes together.
  • Custom vocabulary
    Add specialized or context-specific words to expand your transcription’s vocabulary.
  • Views
    Visualize your data in 5 different views; board, table, canvas, grid, and list layouts.
  • CSV import and export
    Bring in data from spreadsheets, such as NPS feedback, survey responses, and customer feedback. Additionally, you can download and export notes for an entire project from Dovetail as a spreadsheet.
  • Data-in integrations
    Get started by importing your data from existing tools including Google Drive, Zoom, OneDrive, SharePoint and many more.
  • Remove ums and ahs
    Automatically remove the inevitable filler words in natural speech.
  • Charts
    Use charts to track trends in your data across personas, usability scores, company size, and more.
  • Organize and share


  • Insights
    Summarize your findings into a beautiful report for stakeholders, and embed references to data from your analysis or past findings.
  • Public insights
    Share insights with people who don’t have access to Dovetail by enabling public access.
  • Highlight reels
    Stream a playlist of all video and audio highlights for any of the tags created.
  • Comments and mentions
    Discuss research data and insights, and agree on the next steps as a team.
  • Insight analytics
    Understand the impact of your work with insight metrics, and discover which parts of your research are resonating with your audience.
  • Share-out integrations
    Share findings with your stakeholders with powerful integrations including Notion, Slack, Jira, Confluence and many more.
  • Embed links
    Preview links from the tools you use including Figma, Google Docs, Vimeo and more.
  • Viewer accounts
    These are users who can read and comment on data and insights, but can’t edit.
  • Magic search
    Semantic search, advanced filtering, and automatic summaries make it easy for anyone to find key insights.
  • Your work
    Easily get back to the projects and folders that you've saved, along with work you’ve recently interacted with.
  • Folders
    Use folders to group projects based on the team, product, active research projects or department.
  • Project and insight templates
    Standardize research across your organization by setting up templates for projects and insights.
  • Workspace tags
    Use workspace tags to set up a tagging taxonomy that spans across your workspace.
  • Workspace fields
    Set up custom fields across your workspace to add structure and allow your team to get started sooner.
  • Custom home and feeds
    Customize your workspace home to make it work for your team’s needs. Configure feeds, change the layout, content or use search blocks to keep it feeling fresh.
  • Admin and security


  • EU and USA data hosting
    New workspaces can choose to host their data in Europe or the United States to comply with local data regulations.
  • Encrypted data and backups
    Dovetail utilizes industry-standard practices concerning the encryption of data when stored and while in transmission.
  • API access
    Build on top of the Dovetail platform by automating tasks, extracting insights, and managing data more efficiently.
  • Access control
    Control who can manage, view, and edit projects with granular project permissions.
  • Single sign-on (SSO)
    Dovetail has built-in single sign-on capabilities for Google and Microsoft accounts, and the option to configure your own managed identity provider.
  • User groups
    Quickly grant access to folders, projects, tag boards, and extensions by user groups that you create and manage.
  • Usage analytics
    Track the output of your team’s research over time — from projects to notes, highlights, tags, insights, and people.
  • Custom data retention
    Set up auto-deletion of original videos without losing the video highlights to comply with your policies.
  • Data redaction
    Keep your data safe and remove sensitive information by redacting any text, audio, and video.
  • Optional HIPAA add-on
    Our optional HIPAA solution provides access controls and features to help manage PHI, such as advanced restrictions on sharing, access, and data exporting.
  • Security reviews
    We take regular data backups and test recovery, run penetration testing, encrypt all data at rest and in transit, and many other cloud security techniques.
  • Custom session age
    Customize the default session period for your workspace, and require users to reauthenticate more frequently.
  • SCIM user provisioning
    Automate user provisioning with the System for Cross-domain Identity Management.
  • Custom contract and invoicing
    Negotiate certain terms of our MSA as required by your business with our custom legal contracting service.
  • Data processing agreement
    We make it easy for customers to sign and submit our data processing agreement.
  • Support


  • Help center
    Access our detailed knowledge base to get started, learn tips, and stay up to date with the latest from Dovetail.
  • Dovetail Academy
    A guided learning journey with curated courses, navigable tutorials, best practices, and easy activities to empower you to leverage Dovetail your way.
  • Slack community
    Join our Slack user group and learn how others are using Dovetail, get support, share ideas, and tell us what features you’d love to see.
  • Email support
    Our team is always here to help with any questions that you may have.
  • Priority support
    Get faster, prioritized responses from our Support team. We’re always here to help.
  • Dedicated CSM
    A dedicated Dovetail customer success manager will help you onboard, build solutions, support change management, and scale your team’s practice.
  • Onboarding support
    We partner with you to ensure your team can get up and running in Dovetail, fast.
  • Change management
    We help you prepare for change, gain organizational support, and deploy new ways of working to your team and company.
  • Workspace design
    We ensure that you’ve set up your workspace to be flexible and secure.
  • Questions & answers

    Can’t find the answer here? Contact our support team.

    Users contribute data to—and do analysis within—your insights hub. Most customers buy enough users for their product management, research, and design teams. Some also buy users for their sales, customer success, support, and marketing teams to also contribute data to the insights hub.

    Like users, viewers also have a user account, but they can’t upload, create, or edit. Viewers can instead only search, view, and comment on data and insights in your insights hub. Unlimited viewers are included for free to help you get customer insights in front of as many people as possible in your organization.

    Access is controlled by changing a user’s role—Manager, Contributor, or Viewer—or by restricting a project or a folder to a specific user. Admins can set up user groups to make this easier on our Enterprise plans.

    There’s a yearly discount available on the Professional plan. Enterprise can only be paid yearly.

    No. We don’t offer discounts at this time. However, anyone is welcome to use our Free plan with its generous offerings.

    Yes, you can try our Professional plan for 7 days. If you would like to try our Enterprise plan please contact sales.Once your free trial ends your workspace will be set to read-only until you choose a paid plan or downgrade back to Free.

    No, unfortunately at the moment there is no way to pause your subscription. However, you can downgrade to a Free plan.

    You’ll be able to use Dovetail for the remainder of your billing period. At the end of the billing period, we’ll keep your workspace in a read-only state for a further 30 days so you can export your data. After this 30-day download period, your data will be deleted in accordance with your data retention policy. We don’t offer refunds.

    Yes. You can choose to pay via invoice for payments over $5,000 USD.

    No. We only accept USD at the moment.

    All prices are tax exclusive, and additional taxes (GST, VAT, US Sales Tax, etc.) may be applied to your invoice.

    Yes! Let us help you get your team on board with Dovetail. Answer a few simple questions, and we’ll generate a presentation that you can download and share with your stakeholders,

    Our customers

    Dovetail powers thousands around the globe, from individuals to small agencies to universities to Fortune 500 companies.

    Okta cover
    Okta securely scales customer insights across 30+ teams
    TechnologyAmerica

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    Decide what to build next

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    Get Dovetail freeContact sales

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