Dovetail transforms feedback into insights, so you can focus on building what’s next. Now it’s easier than ever with dozens of new magic features.
Magic summarize
Accurate, instant, timestamped summaries of video calls
Magic transcribe
Updated with improved speaker recognition and accuracy
Magic reels
Customer calls shortened to the best moments and highlights
Magic highlight
Automatic suggestions for key moments in video calls
Magic redact
Text, audio, and video redaction to remove private information
Magic search
Search by topic, ask questions, and get summarized answers
Channels
Track themes in reviews, support tickets, feedback, and more
Magic cluster
One-click thematic classification of highlights on a canvas
Bring your customer data into Dovetail and we’ll transform it into something ready to explore. Customer interviews, usability tests, sales calls, you name it.
Magic summarize
Fast summaries of customer calls—now with timestamps
Magic transcribe
Accurate transcription in over 28 languages—with speaker detection.
Magic reels
Customer calls shortened to the best moments
Dovetail’s magic features have opened up a whole new world of possibilities for us
Heather Ashley
User Research Coordinator
With semantic search, result summarization, improved advanced filtering, and a new look, search in Dovetail has never felt more magic.
Magic highlight, magic cluster, and magic redact make analysis and sharing a breeze. Find new connections in old data, or see your customer in a whole new light.
Magic highlight
Let Dovetail find key moments, while staying in control.
Magic cluster
AI-powered thematic classification on canvas.
Magic redact
Protect data privacy by blurring video, audio, and text.
Magic search helps us uncover deeper insights from our hub
Karolina Kowalczyk
Sr. User Experience Researcher
Introducing Channels—our new product that analyzes mountains of feedback. Uncover trends, predict issues, and build products people love.
Not quite magic (but still important)
All customer data is securely stored and processed in-house, enabling you to benefit from automation without worrying your data is used to train third party models.
We don’t use customer data to train models—we run our own pre-trained models
We select a model for the task at hand—whether that’s summarizing or classifying
All models run in our own infrastructure, so no data ends up elsewhere
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