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Magic launch

Data to insights like
magic

Data to insights like magic

Dovetail transforms feedback into insights, so you can focus on building what’s next. Now it’s easier than ever with dozens of new magic features.

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Magic summarize

Accurate, instant, timestamped summaries of video calls

New
Magic transcribe

Updated with improved speaker recognition and accuracy

Improved
Magic reels

Customer calls shortened to the best moments and highlights

New
Magic highlight

Automatic suggestions for key moments in video calls

New
Magic redact

Text, audio, and video redaction to remove private information

New
Magic search

Search by topic, ask questions, and get summarized answers

New
Channels

Track themes in reviews, support tickets, feedback, and more

New
Magic cluster

One-click thematic classification of highlights on a canvas

Improved

Less grunt work more
insights

Less grunt work more insights

Bring your customer data into Dovetail and we’ll transform it into something ready to explore. Customer interviews, usability tests, sales calls, you name it.

Magic summarize
New

Fast summaries of customer calls—now with timestamps

Magic transcribe

Accurate transcription in over 40 languages—with speaker detection

Magic reels
New

Customer calls shortened to the best moments

“Dovetail’s magic features have opened up a whole new world of possibilities for us”

Heather S. Ashley

User Research Coordinator, Insights

Magic highlight
New

Let Dovetail find key moments, while staying in control

Magic cluster

Classify highlights into themes, in one click

Magic redact
New

Redact transcripts, blur video, and silence audio

“Magic search helps us uncover deeper insights from our hub”

Karolina Kowalczyk

UX Researcher

Not quite magic (but still important)

All customer data is securely stored and processed in-house, enabling you to benefit from automation without worrying your data is used to train third party models.

We don’t use customer data to train models—we run our own pre-trained models

We select a model for the task at hand—whether that’s summarizing or classifying

All models run in our own infrastructure, so no data ends up elsewhere

Sign up to try Dovetail magic

Sign up to try Dovetail magic

Get Dovetail free

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