Go to app
Customers

Trusted by the world’s largest teams

Get inspired, learn and read first-hand feedback from teams around the globe on how they are getting value from Dovetail.

Customer stories

23


Atlassian champions the customer at a global scale with Dovetail

Atlassian’s world-class research teams set the standard when it comes to customer closeness. Here’s how Dovetail helps

Software

Australia

7,000+

Atlassian champions the customer at a global scale with Dovetail

Okta securely scales customer insights across 30+ teams

Okta leverages insights at scale to build a world-class authentication tool—all with security and functionality front of mind.

Security

America

6,000+

Okta securely scales customer insights across 30+ teams

Uniqa conducts five times more customer research using Dovetail

Dovetail helps the Digitalisation & Innovation department drive process forward at Uniqa, one of Europe’s largest insurance providers.

Insurance

Europe

6,000+

Uniqa conducts five times more customer research using Dovetail

Dovetail helps Canva empower the world to design, one customer insight at a time

The research specialty at this online design and publishing tool uses Dovetail to achieve their mission of empowering the world to design.

Software Development

Australia

2,000+

Dovetail helps Canva empower the world to design, one customer insight at a time

Intrepid restructured their insights and are involving more team in Dovetail

The world’s largest provider of adventure travel experiences uses Dovetail to store and analyze research data from a rapidly growing user experience team

Travel

Australia

1,800+

Intrepid restructured their insights and are involving more team in Dovetail

Zapier’s 1,000+ team members have tens of hours back weekly thanks to Dovetail’s centralized insights hub

Learn how Zapier centralizes customer data and stays connected across their fully remote organization with the help of Dovetail.

Software Development

America

1,000+

Zapier’s 1,000+ team members have tens of hours back weekly thanks to Dovetail’s centralized insights hub

Project44 streamlines data overload with Dovetail’s centralized insights hub

Project44 makes supply chains work around the globe. Here’s how Dovetail helps

Software Development

America

1,000+

Project44 streamlines data overload with Dovetail’s centralized insights hub

Netguru reclaims 38+ hours per week by centralizing insights with Dovetail

This is how Netguru saves 38+ hours every week, collaborates on multiple projects at once, and shares digestible findings their stakeholders love

Agency, technology

Europe

650+

Netguru reclaims 38+ hours per week by centralizing insights with Dovetail

Dovetail fuels world-class research at Harvard Business Publishing

Learn why Harvard Business Publishing relies on Dovetail to conduct world-class research

Publishing and Education

America

600+

Dovetail fuels world-class research at Harvard Business Publishing

SafetyCulture puts the customer at the heart of decision with Dovetail

Dovetail helps the product team at this global tech company to stay true to their value of holding the customer at the heart of everything they do

Software

Australia

600+

SafetyCulture puts the customer at the heart of decision with Dovetail

Mable built a single source of truth for customer knowledge with Dovetail

Mable is consolidating all their research in Dovetail to connect the dots, standardize their process and create powerful insights. They’re building an impactful platform to bring together disabled and aging individuals with support providers

Disability and Aged Care

Australia

280+

Mable built a single source of truth for customer knowledge with Dovetail

Sonder scaled Dovetail fast across every Product Manager, Designer, and Researcher

Sonder is scaling-up fast and using research to achieve its vision of enabling global access to on-demand and personalized safety, medical and mental health support

Health and Wellbeing

Australia

200+

Sonder scaled Dovetail fast across every Product Manager, Designer, and Researcher

Eucalyptus uses Dovetail to democratize customer research and shape the future of healthcare

This is how Eucalyptus is using Dovetail to change the future of healthcare

Healthcare Technology

Australia

200+

Eucalyptus uses Dovetail to democratize customer research and shape the future of healthcare

Kickstarter ignites action with viral customer insights in Dovetail

Kickstarter uses Dovetail to centralize their research data, create demand for insights among stakeholders, and create a workflow that elevates the research craft

Crowdfunding

America

150+

Kickstarter ignites action with viral customer insights in Dovetail

Careship gains a competitive advantage with fast customer insights

This Berlin-based startup wants to fundamentally change the way care is delivered in Europe, and user research with Dovetail plays a critical role

Healthcare

Australia

100+

Careship gains a competitive advantage with fast customer insights

Mathspace unifies five tools into one, driving efficiency with Dovetail

Learn how Mathspace uses Dovetail to build confidence in their roadmap, make insights stick, and consolidate data in one tool, not five

Education

Australia

60+

Mathspace unifies five tools into one, driving efficiency with Dovetail

Zoco Design builds trust and legitimacy with traceable customer insights in Dovetail

Learn how ZoCo Design uses Dovetail to build confidence in their research accuracy and visibility, and bring collaboration into the twenty-first century

Design Agency

America

20+

Zoco Design builds trust and legitimacy with traceable customer insights in Dovetail

DoubleCheck Research outshines the competition and wins clients using Dovetail

The team at this win/loss analysis provider use Dovetail to help their clients better understand why they win some deals and lose others

Market Research

America

20+

DoubleCheck Research outshines the competition and wins clients using Dovetail

Hampr harnesses customer insights to build exceptional workplaces with Dovetail

This is how Hampr uses Dovetail to enhance workplace culture through the power of food and experiences

IT Services and IT Consulting

Australia

15+

Hampr harnesses customer insights to build exceptional workplaces with Dovetail

The Honeycomb Works supercharges development and innovation with Dovetail

The Honeycomb Works use Dovetail to break down their own silos and collaborate in the research process to help build cultures of inclusion and innovation

Diversity and Inclusion

Europe

12+

The Honeycomb Works supercharges development and innovation with Dovetail

Vero brings the customer to their global team

Vero’s mission is to build quality, purpose-driven products that help marketing teams get more out of their data. Here’s how Dovetail helps

Software Development

Australia

10+

Vero brings the customer to their global team

HealthMatch personalizes product experiences with Dovetail insights

Dovetail enables HealthMatch to get closer to their customers and empowers the team to show rather than talk about research data to make better product decisions

Medical and Health

Australia

10+

HealthMatch personalizes product experiences with Dovetail insights

Hear Me Out translates qualitative data into quantitive insights with Dovetail

This New York-based consultancy uses Dovetail to help its clients make sense of employee feedback and build more sustainable cultures.

Consultancy

America

5+

Hear Me Out translates qualitative data into quantitive insights with Dovetail

You’re in good company

You’re in good company

Sherif Mansour

Atlassian

I’ve been involved in software research projects for nearly 12 years. This process is often incredibly messy, tedious and highly intensive (in terms of labor). You’re living in sticky note hell and it’s even more challenging to do this as a remote team. The one thing Dovetail does an incredible job at is making it easy to aggregate qualitative research, identify trends and produce reports quickly without all that manual work.

Ewelina Szczepaniak-Wenting

Netguru

Dovetail makes it so easy to create insights for our clients and stakeholders. We’re able to show rather than tell our findings in a beautiful and digestible format, and we’ve heard feedback from our stakeholders that they’re actually excited to see our insights, which is so impactful.

David Turell

Harvard Business Publishing

When we started using Dovetail, it was for our User Experience team, because that's where the research was happening across different agile teams. And as we've grown the projects inside of Dovetail, we've grown awareness in the organization. Now, more people are interested in participating and using it. It's a nice ability for people outside of the core team to actually contribute research to the larger organization.

Matt Hinds

SafetyCulture

Being able to have a source of truth and get everyone on the same page quicker is an absolute game changer for someone like a product manager whose entire role revolves around that.

Jules Lipman

SafetyCulture

Everything’s in the one place and the team only needs to remember one link. It’s absolutely our tool end-to-end. I don't know what we’d do without it actually.

Natasha Wolf

SafetyCulture

Anyone in the team can dive into your research space, access the same data, see the volume metrics around different kinds of requests, and view customer interviews. This means that they deeply understand the problems they’re solving in a way that just giving them a feature request doesn’t accomplish

Ria Chan

SafetyCulture

Dovetail is a central place to find out about all the research that’s been done in a product area. You can get a holistic view of everything that our customer has said about us: What’s great about us, what’s not great about us, what we can do to improve, and where those gaps and opportunities are. I think that’s awesome.

Sonja Bobrowska

UNIQA

Dovetail is versatile, reliable, and beautiful. It supports different styles of research and is pleasing to the eye, which should not be underestimated when working with a tool on a daily basis! The Dovetail team regularly seeks out and uses customers’ feedback, optimizing the tool and delivering more value with each update. Dovetail is not just a tool – the community built around it is ready to support newbies and experienced users alike. We, the Research team at UNIQA, love it and cannot imagine doing our jobs without it!”

Benjamin Jackson

Hear Me Out

I love how easy Dovetail makes tagging and analyzing lots of interview transcripts. The interface is fast and responsive, and I’m able to get more data and insights because of how well the tool fits into my workflow.

Becky White

Canva

Dovetail brings everything into one place. Everyone in the product team can easily go in and view research sessions. It makes everything less chaotic, more organized, and the research team less stressed.

Craig Boustred

Canva

Transcription is a game changer. There aren’t many effective transcription tools out there so just being able to upload a video into Dovetail, have it all transcribed, and work your way through the data has tightened our process and made it a lot more efficient.

Julianna Lynch

Kickstarter

Transcription is AWESOME. The tagging feature is well-thought-out. Even the smaller details, like using colors, really helps everything stay organized. Dovetail is an amazing tool and I really enjoy using it.

Roy Olende

Zapier

I can hop into Dovetail at any time and see what’s going on with the UX research or product teams, what our customers are saying, and see exactly when insights are being published. This helps relate the work we have done in the past or what we could be doing in the future—without doubling up work. For me, Dovetail is a really simplified way of getting context really quickly.

Chris Hexton

Vero

Since adopting Dovetail, we've got one place to put all those (customer) conversations and that's meant that more of the right people are able to watch direct customer feedback. And that's been a huge help for ensuring everyone is close to the customer and really understanding their problems.

Lyena Fi

Eucalyptus

Our product-led engineers have said they’ve found Dovetail really valuable. After being on customer calls, they’re able to make decisions that cater to our customers to surprise or delight more when they’re building a feature.

Natalie Rowland

Atlassian

Simply put, Dovetail enables collaborative work. It also gives us the opportunity to use, analyze, and re-use data to pull together stories, which is time-saving and really valuable.

Elle Beebe-Tron

Change.org

The features offered are amazing. Analysis and repository is something I wish I knew about, or had access to, earlier in my research career.

Marc Hofmann

sevDesk

Thanks Dovetail for helping me drive customer understanding in my product team and making my job as a solo researcher better.

Sherif Mansour

Atlassian

I’ve been involved in software research projects for nearly 12 years. This process is often incredibly messy, tedious and highly intensive (in terms of labor). You’re living in sticky note hell and it’s even more challenging to do this as a remote team. The one thing Dovetail does an incredible job at is making it easy to aggregate qualitative research, identify trends and produce reports quickly without all that manual work.

Ewelina Szczepaniak-Wenting

Netguru

Dovetail makes it so easy to create insights for our clients and stakeholders. We’re able to show rather than tell our findings in a beautiful and digestible format, and we’ve heard feedback from our stakeholders that they’re actually excited to see our insights, which is so impactful.

David Turell

Harvard Business Publishing

When we started using Dovetail, it was for our User Experience team, because that's where the research was happening across different agile teams. And as we've grown the projects inside of Dovetail, we've grown awareness in the organization. Now, more people are interested in participating and using it. It's a nice ability for people outside of the core team to actually contribute research to the larger organization.

Matt Hinds

SafetyCulture

Being able to have a source of truth and get everyone on the same page quicker is an absolute game changer for someone like a product manager whose entire role revolves around that.

Jules Lipman

SafetyCulture

Everything’s in the one place and the team only needs to remember one link. It’s absolutely our tool end-to-end. I don't know what we’d do without it actually.

Natasha Wolf

SafetyCulture

Anyone in the team can dive into your research space, access the same data, see the volume metrics around different kinds of requests, and view customer interviews. This means that they deeply understand the problems they’re solving in a way that just giving them a feature request doesn’t accomplish

Ria Chan

SafetyCulture

Dovetail is a central place to find out about all the research that’s been done in a product area. You can get a holistic view of everything that our customer has said about us: What’s great about us, what’s not great about us, what we can do to improve, and where those gaps and opportunities are. I think that’s awesome.

Sonja Bobrowska

UNIQA

Dovetail is versatile, reliable, and beautiful. It supports different styles of research and is pleasing to the eye, which should not be underestimated when working with a tool on a daily basis! The Dovetail team regularly seeks out and uses customers’ feedback, optimizing the tool and delivering more value with each update. Dovetail is not just a tool – the community built around it is ready to support newbies and experienced users alike. We, the Research team at UNIQA, love it and cannot imagine doing our jobs without it!”

Benjamin Jackson

Hear Me Out

I love how easy Dovetail makes tagging and analyzing lots of interview transcripts. The interface is fast and responsive, and I’m able to get more data and insights because of how well the tool fits into my workflow.

Becky White

Canva

Dovetail brings everything into one place. Everyone in the product team can easily go in and view research sessions. It makes everything less chaotic, more organized, and the research team less stressed.

Craig Boustred

Canva

Transcription is a game changer. There aren’t many effective transcription tools out there so just being able to upload a video into Dovetail, have it all transcribed, and work your way through the data has tightened our process and made it a lot more efficient.

Julianna Lynch

Kickstarter

Transcription is AWESOME. The tagging feature is well-thought-out. Even the smaller details, like using colors, really helps everything stay organized. Dovetail is an amazing tool and I really enjoy using it.

Roy Olende

Zapier

I can hop into Dovetail at any time and see what’s going on with the UX research or product teams, what our customers are saying, and see exactly when insights are being published. This helps relate the work we have done in the past or what we could be doing in the future—without doubling up work. For me, Dovetail is a really simplified way of getting context really quickly.

Chris Hexton

Vero

Since adopting Dovetail, we've got one place to put all those (customer) conversations and that's meant that more of the right people are able to watch direct customer feedback. And that's been a huge help for ensuring everyone is close to the customer and really understanding their problems.

Lyena Fi

Eucalyptus

Our product-led engineers have said they’ve found Dovetail really valuable. After being on customer calls, they’re able to make decisions that cater to our customers to surprise or delight more when they’re building a feature.

Natalie Rowland

Atlassian

Simply put, Dovetail enables collaborative work. It also gives us the opportunity to use, analyze, and re-use data to pull together stories, which is time-saving and really valuable.

Elle Beebe-Tron

Change.org

The features offered are amazing. Analysis and repository is something I wish I knew about, or had access to, earlier in my research career.

Marc Hofmann

sevDesk

Thanks Dovetail for helping me drive customer understanding in my product team and making my job as a solo researcher better.

David Turell

Harvard Business Publishing

When we started using Dovetail, it was for our User Experience team, because that's where the research was happening across different agile teams. And as we've grown the projects inside of Dovetail, we've grown awareness in the organization. Now, more people are interested in participating and using it. It's a nice ability for people outside of the core team to actually contribute research to the larger organization.

Natasha Wolf

SafetyCulture

Anyone in the team can dive into your research space, access the same data, see the volume metrics around different kinds of requests, and view customer interviews. This means that they deeply understand the problems they’re solving in a way that just giving them a feature request doesn’t accomplish

Benjamin Jackson

Hear Me Out

I love how easy Dovetail makes tagging and analyzing lots of interview transcripts. The interface is fast and responsive, and I’m able to get more data and insights because of how well the tool fits into my workflow.

Julianna Lynch

Kickstarter

Transcription is AWESOME. The tagging feature is well-thought-out. Even the smaller details, like using colors, really helps everything stay organized. Dovetail is an amazing tool and I really enjoy using it.

Lyena Fi

Eucalyptus

Our product-led engineers have said they’ve found Dovetail really valuable. After being on customer calls, they’re able to make decisions that cater to our customers to surprise or delight more when they’re building a feature.

Marc Hofmann

sevDesk

Thanks Dovetail for helping me drive customer understanding in my product team and making my job as a solo researcher better.

Our Slack community

Our invite-only Slack is where you build products people love alongside leading teams. Get support, share ideas, and figure things out together.
Request an invitation to the Dovetail Champions Slack.

Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo
Customer logo

Decide what to build next

Decide what to build next

Get Dovetail free

Product

OverviewChannelsMagicIntegrationsEnterpriseInsightsAnalysisPricingLog in

Company

About us
Careers13
Legal
© Dovetail Research Pty. Ltd.
TermsPrivacy Policy

Log in or sign up

Get started for free


or


By clicking “Continue with Google / Email” you agree to our User Terms of Service and Privacy Policy