Atlassian

Embed highlights and reels from Dovetail directly in Confluence, Jira, and Trello. Automatically import Jira Service Management issues into channels in real time, where they'll be automatically analyzed and classified into themes, allowing you to track trends over time.

Learn more about Channels →

Sync JSM issues to Channels

Connect Jira Service Management as a source to a channel in Dovetail, and new issues will begin to automatically sync in real-time, where they'll be classified into existing or new themes.

When setting up the connection, you'll have the option to select specific projects to sync issues from, and you can also select how far back you'd like to import existing data from.

Highlight reel embeds

Paste any link to a highlight or reel from your Dovetail workspace into a Confluence page, Jira issue, or Trello card. The link will automatically turn into an embedded video that can be played without opening in Dovetail.

JSM issue syncing

1. After creating a new channel, select Jira Service Management from the 'Connect data source' modal

2. Accept the required permissions that Dovetail requires

3. Select the projects you wish to sync issues from and how far back you'd like to import existing data from

Embedding reels

1. Paste a link from your Dovetail workspace into a Confluence page, Jira issue, or Trello card.

2. Select Connect your Dovetail account

3. Select your Dovetail account and accept the requested permissions