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Why our voice of the customer is better than yours

There are loads of bridges built between organizations and their customers, pathways that help them connect. For some reason, the bridge that’s always open but oft-forgotten is the bridge that support has built. Dovetail’s User Experience Researcher, Anna Nguyen, and Inbound Customer Specialist, Emily Brogan are here to tell you how support and research can join forces to represent the voice of the customer holistically.

Join us to learn about:

  • The powerful relationship between support and user research

  • Dovetail’s definition of the voice of the customer

  • How we gather high volume feedback to generate succinct insights

  • The impact of the voice of the customer at Dovetail

  • How different teams can use the voice of the customer

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Alissa Lydon

Emily Brogan

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Jeremie Gluckman

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