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About us

We’re a rapidly growing global company helping organizations improve the quality of their products and services through the power of customer understanding.

It all started in 2017

Dovetail was started in 2017 by Benjamin Humphrey and Bradley Ayers. They founded Dovetail with a belief that deep customer understanding is the secret ingredient to building great products.

We’re on a mission

Dovetail has grown a lot thanks to our 3,200+ happy customers. We believe that every single organization conducts research of some form. Our mission is to improve the quality of every thing.

Join our team

Help us build the future of research and work on an exciting platform with thousands of fans worldwide, from our Sydney and San Francisco offices.

See open roles

Put the customer first

Seek to understand—and then solve—real customer problems. Earn and keep customer love through transparency, authenticity, and results. Watch competitors, but obsess over customers.

If we do it, we nail it

First impressions matter. Sweat the details, don’t sacrifice on quality, and create an awesome experience at every touchpoint whether it’s support, our interview process, or the product.

Stay humble

Be authentic, humble, and empathetic to others. Remember the human behind the work. Operate collaboratively—rally around problems, and celebrate wins together.

Do the thing

Keep the speed up by taking pragmatic risks. Only agonize over irreversible decisions. Be reliable and follow through. If you say you’ll do something, do it.

Open by default

Trust others and assume good intent. If you need to build context and understanding; ask. Always share information freely.

Creating Dovetail’s values

“We want a set of values to build a shared understanding, and to help keep everyone aligned as we expand. The values need to help us make decisions about what to build, how we scale, and who to hire.”

Beth Ferguson

Head of People Partnering

Meet the team

We’re a rapidly growing diverse team with one thing in common; we’re customer obsessed! We come from all corners of the globe — 🐨🥝🦁⛄️🍔 — but the magic happens in 🇦🇺 Sydney and 🇺🇸 San Francisco.

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Alex Younes

Head of Sales

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Ally Kendall

Senior Product Marketing Manager

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Anahita Jamshidi Fard

Senior Researcher

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Anna Zhirnova

Software Engineer

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Anne-Marie Morrell

Customer Success Team Lead

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Benjamin Humphrey

CEO and Co-founder

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Beth Ferguson

Head of People Partnering

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Bethany Lo Russo

Legal Counsel

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Bradley Ayers

Co-founder

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Brice Thomas

Software Engineer

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Caitlin Burns

Content & SEO Lead

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Cameron Lazell

Engineering Manager

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Carlyn Shaw

Senior Marketing Manager

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Charlie Yuncken

Senior Producer

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Cheri March

CX Program Manager

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Christo Wei

Finance Manager

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Claire Fletcher

People Partner

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Emily Brogan

Product Marketing Manager

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Erin Campbell

Engineering Manager

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Jack Gardner

Software Engineer

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Jack Lian

Senior Software Engineer

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Jamie Rosenberg

Analytics Engineer

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Jan van der Kolk

IT Manager

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Jazmin Taheri

Product Support Specialist

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Jennifer Price

Deal Desk Analyst

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Jeremie Gluckman

Community Lead

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Jun Ling

Software Engineer

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Kevin Ellison

Sales Manager

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Kevin Tang

Product Designer

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Liam Nardo

Recruiter

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Loughlin Fox

Software Engineer

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Maddie Westerström

Web Team Lead

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Matt Davidson

Software Engineer

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Nathan Miller

Senior Security and Compliance Manager

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Noah Isibor

Account Executive

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Pat Barlow

Product Support Lead

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Patrick Sweeney

Marketing Strategy & Analytics

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Peter Wooden

Software Engineer

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Rhys Johns

Software Engineer

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Robert Hung

Software Engineer

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Sarah Haver

Software Engineer

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Sascha Kerbert

Head of Operations

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Sean Bruce

Senior Brand Marketing Manager

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Serena Chan

Research Advocate

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Terence Jeong

Software Engineer

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Tia Alisha

Creative Director

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Tom Belica

Workplace Ops Manager

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Tom Mansfield

VP of Marketing

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Vince Mu

Software Engineer

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Yunze Shi

Software Engineer

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Zheng Zhao

Software Engineer

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Is this you?
Join the team

A few of our customers

Dovetail powers customer research at thousands of organizations.

Canva
Deloitte
Porsche
SafetyCulture
Intrepid Group
NNG
GitLab
IDEO
Sydney

You’ll find the Dovetail HQ nestled in Surry Hills, the unofficial tech center of Sydney, Australia.

San Francisco

Check out our freshest space in the bustling downtown area of San Francisco, California, USA.

Community

Connect with the Dovetail team and fellow researchers by joining our lively Slack community.

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