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About us

We’re a rapidly growing global company helping organizations improve the quality of their products and services through the power of customer understanding.

It all started in 2017

Dovetail was started in 2017 by Benjamin Humphrey and Bradley Ayers. They founded Dovetail with a belief that deep customer understanding is the secret ingredient to building great products.

We’re on a mission

Dovetail has grown a lot thanks to our 3,200+ happy customers. We believe that every single organization conducts research of some form. Our mission is to improve the quality of every thing.

Join our team

Help us build the future of research and work on an exciting platform with thousands of fans worldwide, from our Sydney and San Francisco offices.

See open roles

What we value

This is how we talk the talk and walk the walk.

Put the customer first

Seek to understand—and then solve—real customer problems. Earn and keep customer love through transparency, authenticity, and results. Watch competitors, but obsess over customers.

If we do it, we nail it

First impressions matter. Sweat the details, don’t sacrifice on quality, and create an awesome experience at every touchpoint whether it’s support, our interview process, or the product.

Stay humble

Be authentic, humble, and empathetic to others. Remember the human behind the work. Operate collaboratively—rally around problems, and celebrate wins together.

Do the thing

Keep the speed up by taking pragmatic risks. Only agonize over irreversible decisions. Be reliable and follow through. If you say you’ll do something, do it.

Open by default

Trust others and assume good intent. If you need to build context and understanding; ask. Always share information freely.

Creating Dovetail’s values

“We want a set of values to build a shared understanding, and to help keep everyone aligned as we expand. The values need to help us make decisions about what to build, how we scale, and who to hire.”

Beth Ferguson

Head of Talent

Meet the team

We’re a rapidly growing diverse team with one thing in common; we’re customer obsessed! We come from all corners of the globe — 🐨🥝🦁⛄️🍔 — but the magic happens in 🇦🇺 Sydney and 🇺🇸 San Francisco.

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Alex Younes

Head of Sales

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Ally Kendall

Product Marketing Manager

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Anahita Jamshidi Fard

Researcher

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Anna Zhirnova

Software Engineer

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Anne-Marie Morrell

Lead, Key Accounts

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Athan Zikou

Engineering Manager

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Benjamin Humphrey

Co-founder / CEO

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Beth Ferguson

Head of Talent

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Bethany Lo Russo

Legal Counsel

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Bradley Ayers

Co-founder / CTO

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Brice Thomas

Software Engineer

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Caitlin Burns

Content Lead

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Cameron Lazell

Engineering Manager

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Carlyn Shaw

Marketing Manager

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Charlie Yuncken

Video Producer

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Cheri March

CX Program Manager

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Chris Manouvrier

Enterprise Architect

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Christo Wei

Senior Financial Accountant

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Claire Fletcher

People Operations Manager

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David Richard

Senior Software Engineer

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Desiree Conceicao

Software Engineer

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Dilshi Gunasekara

Senior Financial Analyst

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Ed Hatrick-Smith

Engineering Manager

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Emily Brogan

Customer Education Lead

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Erin Campbell

Engineering Manager

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George Caley

Software Engineer

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Jack Gardner

Software Engineer

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Jack Lian

Senior Software Engineer

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Jamie Rosenberg

Data Engineer

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Jan van der Kolk

IT Manager

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Jennifer Price

Deal Desk Analyst

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Jeremie Gluckman

Community Lead

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Jun Ling

Software Engineer

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Kang-Wei Chan

Engineering Team Lead

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Kevin Ellison

Sales Manager

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Kevin Tang

Product Designer

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Liam Nardo

Recruiter

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Lily Vlach

GTM Operations

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Loughlin Fox

Software Engineer

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Maddie Westerström

Web Team Lead

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Matt Davidson

Software Engineer

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Nathan Miller

Security and Compliance

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Nick Barnett

Tech Lead

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Noah Isibor

Account Executive

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Patrick Barlow

Support Operations

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Patrick Sweeney

Marketing Strategy & Analytics

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Pete Binns

Senior Product Designer

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Peter Campana

Account Executive

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Peter Wooden

Software Engineer

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Renee Liang

Product Marketing Manager

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Rhys Johns

Software Engineer

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Robert Hung

Software Engineer

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Rohan Fleming

Design Team Lead

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Sara Caldwell

Head of Customer Experience

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Sarah Haver

Software Engineer

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Sascha Kerbert

Chief of Staff

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Scott Sidwell

Software Engineer

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Sean Bruce

Marketing Manager

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Serena Chan

Research Advocate

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Shelby Sims

Account Executive

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Terence Jeong

Software Engineer

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Tia Alisha

Art Director

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Tom Belica

Workplace Ops Manager

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Tom Mansfield

Head of Marketing

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Vanessa Ung

Senior Software Engineer

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Vince Mu

Software Engineer

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Yunze Shi

Software Engineer

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Zheng Zhao

Software Engineer

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Is this you?
Join the team

A few of our customers

Dovetail powers customer research at thousands of organizations.

Canva
Deloitte
Porsche
Intrepid Group
SafetyCulture
NNG
GitLab
IDEO

Find us around the globe

From the cafe lined streets of Surry Hills to the cultured sidewalks of downtown San Francisco, dive right into the world of Dovetail.

Sydney

You’ll find the Dovetail HQ nestled in Surry Hills, the unofficial tech center of Sydney, Australia.

San Francisco

Check out our freshest space in the bustling downtown area of San Francisco, California, USA.

Community

Connect with the Dovetail team and fellow researchers by joining our lively Slack community.


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