We’re a rapidly growing global company helping organizations improve the quality of their products and services through the power of customer understanding.
Dovetail was started in 2017 by Benjamin Humphrey and Bradley Ayers. They founded Dovetail with a belief that deep customer understanding is the secret ingredient to building great products.
Dovetail has grown a lot thanks to our 3,200+ happy customers. We believe that every single organization conducts research of some form. Our mission is to improve the quality of every thing.
Help us build the future of research and work on an exciting platform with thousands of fans worldwide, from our Sydney and San Francisco offices.
See open rolesThis is how we talk the talk and walk the walk.
Seek to understand—and then solve—real customer problems. Earn and keep customer love through transparency, authenticity, and results. Watch competitors, but obsess over customers.
First impressions matter. Sweat the details, don’t sacrifice on quality, and create an awesome experience at every touchpoint whether it’s support, our interview process, or the product.
Be authentic, humble, and empathetic to others. Remember the human behind the work. Operate collaboratively—rally around problems, and celebrate wins together.
Keep the speed up by taking pragmatic risks. Only agonize over irreversible decisions. Be reliable and follow through. If you say you’ll do something, do it.
Trust others and assume good intent. If you need to build context and understanding; ask. Always share information freely.
“We want a set of values to build a shared understanding, and to help keep everyone aligned as we expand. The values need to help us make decisions about what to build, how we scale, and who to hire.”
Beth Ferguson
Head of People Partnering
We’re a rapidly growing diverse team with one thing in common; we’re customer obsessed! We come from all corners of the globe — 🐨🥝🦁⛄️🍔 — but the magic happens in 🇦🇺 Sydney and 🇺🇸 San Francisco.
Head of Sales
Senior Researcher
Software Engineer
Customer Success Team Lead
CEO
Head of People Partnering
Legal Counsel
Co-founder
Software Engineer
Content & SEO Lead
Engineering Manager
Senior Marketing Manager
Customer Success Manager
Senior Producer
Senior Product Marketing Manager
Customer Success Manager
Finance Manager
People Partner
Product Marketing Manager
Engineering Manager
Software Engineer
Senior Software Engineer
Analytics Engineer
IT Manager
Product Support Specialist
Deal Desk Analyst
Community Lead
Software Engineer
Customer Success Manager
Sales Manager
Product Designer
Recruiter
Software Engineer
Web Team Lead
Lead Product Designer
Software Engineer
Senior Security and Compliance Manager
Head of Content & Brand
Account Executive
Product Support Lead
Marketing Strategy & Analytics
Software Engineer
Software Engineer
Software Engineer
Software Engineer
Head of Operations
Senior Brand Marketing Manager
Research Advocate
Software Engineer
Creative Director
Workplace Ops Manager
Software Engineer
Software Engineer
Software Engineer
Dovetail powers customer research at thousands of organizations.
From the cafe lined streets of Surry Hills to the cultured sidewalks of downtown San Francisco, dive right into the world of Dovetail.
You’ll find the Dovetail HQ nestled in Surry Hills, the unofficial tech center of Sydney, Australia.
Check out our freshest space in the bustling downtown area of San Francisco, California, USA.
Connect with the Dovetail team and fellow researchers by joining our lively Slack community.
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