Dovetail 3.0: Automated analysis, Channels, Ask, and RecruitLearn more

The fastest way to understand your customer

Turn calls, docs, and user feedback into insights, like magic. Create a single source of truth for customer knowledge.

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Connecting the world’s greatest companies to their customers

Notion
Zapier
Atlassian
Okta
Deloitte
Shopify
Intel
GitLab
AWS
Amazon
Pinterest
Projects

Data in, insights out AI does the work

Turn customer conversations, docs, and user feedback into instant insights. Empower your org with customer knowledge to develop your strategy, influence your designs, and power your roadmap.

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Dovetail instantly reduced my workload from 100 hours down to 10 to share out customer insights.

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Eric Liu

Product Manager

Ask Dovetail

For instant insights, just Ask Dovetail

Bring the voice of your customer to life in Slack and Microsoft Teams. Empower anyone in your org to make customer centric decisions.

With Dovetail, the work we’ve done in the past is always available so that the work we do in the future isn’t redundant.

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Roy Olende

Head of UX Research

Channels

Stay on top of customer feedback

Channels uses AI to automatically classify mountains of support tickets, NPS scores, and reviews to help you find problems, track trends, and build better things.

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Channels has helped us uncover important themes for improvement in customer feedback without going through tens of hours of manual analysis.

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Rody Van Vianen

Senior Product Marketing Manager

Recruit

Find the next person to talk to, fast

Recruit from over 3 million verified consumers and professionals. Manage all contacts across every research project in one place.

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Enterprise-ready

Powering decisions at the Fortune 500

A scalable and secure solution trusted by the world’s leading organizations. Build a culture of customer-centricity across every team.

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Notion
Zapier
Atlassian
Okta
Deloitte
Shopify
Intel
GitLab
AWS
Amazon
Pinterest

Protect privacy

Instantly blur video, audio, and text to protect confidential data.

Map your organization

Organize work by team, product, or project with customizable folders.

Standardize best practices

Global tags and templates help to get the most value of every customer interaction.

Controls to meet any requirement

Custom data retention, access controls, SSO, and more make it easy to empower everyone with insights.

Integrates with your tools

Integrate Dovetail with your team’s stack and create a powerful customer insights hub that fits seamlessly with the way you work.

For designers

Explore customer needs and create human-centered experiences that users love.

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For product managers

Turn your customer conversations into insights your team will get behind.

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For researchers

Inspire and influence your stakeholders with deep customer insights.

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For sales people

Turn sales conversations into actionable insights and nail your next pitch.

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For customer success

You know your customers better than any one. Champion their voice effortlessly and drive real impact in your team.

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A whole new way to understand your customer is here

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