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What are the topTop user pain points?

Generating a summary



Summary of 32 results
across 8 projects

The music app disappoints users with confusing UI, poor personalized recomendations, limited accessibility options, and a lack of engagement features.[1] It’s difficult for users to navigate through the app, find relevant music and artists, adjust fonts[2] and screen options, and share content with friends.[3]

Playlists Discovery

Interview with Iris

When I first started using the app it was so to navigate pages on my phone because the buttons were unclear and confusing.
Recommendations Feedback

Users feel frustrated with the lack of personalization for song recommendations

Playlists Discovery

Unintuitive user interface is leading to confusion and hindering navigation

Recommendations Feedback

Interview with Emily

I don’t know how the algorithm works but the recommendation that the app gives me are a bit random. It'd be great if they were more aligned to my taste.
Playlists Discovery

Interview with Rob

It would be awesome to see more community-oriented playlists or even integration with social media platforms.
Accessibility Research

Poor accessibility features is causing frustration for users who are visually impaired

Playlists Discovery

Users want to feel connected with more community-oriented features

Accessibility Research

Interview with Pat

My partner and I have poor eyesight and find it hard to use the app without customizable font sizes and contrast options.
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Usability testMaze Report
1 of 4
Inside 2022: Analyzing the trends.pptx
The state of UX in 2023.pdf
Reward Machines: Exploiting...Learning.doc
2024 pitch: AI-powered lyric generatorFeb 8, 2024
S
Emily
0:11
The only issue I’ve had is that sometimes when I’m downloading and accessing music offline I run into difficulties, which can be pretty annoying when I’m not somewhere with signal or using wifi.
Interview with Emily
The only issue I’ve had is that sometimes when I’m downloading and accessing music offline I run into difficulties, which can be pretty annoying when I’m not somewhere with signal or using wifi.
Accessing music offline is difficult
/ 💡 insights report
Insights report
Improving the offline mode performance and making it more seamless is essential to our users’ experience.
Accessing music offline is difficult
Users highly value the offline mode feature of the music app, relying on it during various scenarios such as flights, commutes, and travels to areas with poor internet connectivity. Difficulties arise when downloading and...
Insight • Music app research
“To be able to see a user’s face, hear their voice, and sense their emotion when they’re talking—is incomparable.”

Becky White

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MA-5
Fix navigation bug in app
Navigation in app is confusing
It was so difficult to navigate pages on my phone because the buttons were confusing and kept bugging out. It was hard to go back to songs that...
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UI feels overwhelming
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UI feels overwhelming
I found the app’s design feels cluttered and overwhelming. It’s hard to find what I’m looking for...
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