The fastest way to understand your customer
Turn calls, docs, and user feedback into insights, like magic. Create a single source of truth for customer knowledge.
Connecting the world’s greatest companies to their customers
Projects
Data in, insights out
AI does the work
Turn customer conversations, docs, and user feedback into instant insights. Empower your org with customer knowledge to develop your strategy, influence your designs, and power your roadmap.
Dovetail instantly reduced my workload from 100 hours down to 10 to share out customer insights.
Eric Liu
Product Manager
With Dovetail, the work we’ve done in the past is always available so that the work we do in the future isn’t redundant.
Roy Olende
Head of UX Research
Channels
Stay on top of customer feedback
Channels uses AI to automatically classify mountains of support tickets, NPS scores, and reviews to help you find problems, track trends, and build better things.
Channels has helped us uncover important themes for improvement in customer feedback without going through tens of hours of manual analysis.
Rody Van Vianen
Senior Product Marketing Manager
Powering decisions at the Fortune 500
A scalable and secure solution trusted by the world’s leading organizations. Build a culture of customer-centricity across every team.
Protect privacy
Instantly blur video, audio, and text to protect confidential data.
Map your organization
Organize work by team, product, or project with customizable folders.
Standardize best practices
Global tags and templates help to get the most value of every customer interaction.
Controls to meet any requirement
Custom data retention, access controls, SSO, and more make it easy to empower everyone with insights.
Integrates with your tools
Integrate Dovetail with your team’s stack and create a powerful customer insights hub that fits seamlessly with the way you work.
For product managers
Turn your customer conversations into insights your team will get behind.
Learn moreA whole new way to understand your customer is here
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