Seeking ambitious problems solvers

Seeking ambitious problems solvers

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Great products and services immeasurably improve our world. From the cochlear implant to the iPhone, the things humans build excite, uplift, and shape the lives of millions.

At Dovetail, it’s our mission to improve the quality of every thing. Helping our customers create incredible products and services is the end goal—but everything starts with our team, culture, and the work we do together.

We’re proud of our high-quality bar and sweat the details on everything from minor product changes to the execution of major marketing campaigns and infrastructure developments.

We believe that being in-person together enables creativity, teamwork, and innovative problem-solving—it’s one of the things that sets us apart in an increasingly disconnected world. We encourage and support our people to push themselves, to learn more, and to seek greatness in their craft. We celebrate diversity, equity, inclusion, and belonging, and provide equal opportunities for all employees to grow, learn, and succeed.

We thrive in situations of uncertainty and ambiguity; sweat the details on everything we produce; embrace solving hard problems with smart colleagues; think and write clearly and concisely, deploy storytelling to drive buy-in; remain calm in stressful situations; and seek what’s best for Dovetail and our customers at all times.

If you are excited by our culture, passionate about our mission, and keen to learn and be challenged in your craft, then we hope you’ll take the next step and talk to us about our open roles.

Benjamin Humphrey

CEO and Co-founder


Dovetail exists to improve the quality of every thing

Through the power of customer insights, we help teams worldwide create better products, better experiences, and better services for the public to rely on. We know our mission is ambitious and challenging—this is by design. Because hard things are worth doing.

Learn more about the development of our mission

Driven by values

Our values aren’t window dressing—they are in our DNA.

Everyone has access to customers and will put the customer first in everything from small interactions with our community to solving their most difficult problems.

We openly share financials, board meeting notes, shareholder updates, strategy. We are open by default and encourage everyone to be curious and always seek to understand the decisions we make.

We execute at blinding speed. If you’re sick of working at organizations that ship at a snail’s pace—you will love it here. We do the thing and pride ourselves on getting things done quickly at a high-level.

Everyone here is dedicated to quality and craft. When we say if we do it we nail it, we mean it. From the placement of a comma to the design of an icon, we are meticulous and care deeply about the details.

We have big goals but remind ourselves to stay humble. Being the best means working together, asking questions, and committing to self-improvement.

Our values are non-negotiable—they’re the compass that guides our decisions, actions, and culture. If they speak to you, there’s a good chance you will thrive here.

Put the customer first

Seek to understand—and then solve—real customer problems. Earn and keep customer love through transparency, authenticity, and results. Watch competitors, but obsess over customers.

If we do it, we nail it

First impressions matter. Sweat the details, don’t sacrifice quality, and create an awesome experience at every touchpoint whether it’s support, our interview process, or the product.

Do the thing

Keep the speed up by taking pragmatic risks. Only agonize over irreversible decisions. Be reliable and follow through. If you say you’ll do something, do it. If you’re off track, communicate.

Stay humble

Be authentic, humble, and empathetic to others. Remember the human behind the work. Operate collaboratively—rally around problems, and celebrate wins together.

Open by default

Trust others and assume good intent. If you need to build context and understanding; ask. Always share information freely.

How we show up

These guiding principles are how we live our values on a day-to-day basis. They set us apart from other organizations and make it clear what we value in the people we work with. If they resonate with you, you’ll like it here.


Creativity comes from diversity, divergent thinking, and open-mindedness. Celebrate ideas from left-of-field places. Respond first to ideas with positivity about the potential, before skepticism.


Solve problems with scalable, compounding solutions. Continually interrogate our ways of working, tools, process, and rituals to look for optimization opportunities.


The best solutions often come from consistently “nailing it.” If we do this, we’ll maintain customer trust and be proud of what we create.


Being ‘open by default’ gives everyone the opportunity to build context and clarity, take initiative, make autonomous decisions, and influence their own career path.


Act like an owner. Equity is at a company-level, not a team-level. No functional bickering.


We balance all inputs to “do the thing.” Disagree and commit over making decisions by committee. We’re intentional about who’s in the room to facilitate effective and productive conversations.


We use the power of emotive storytelling to align, inspire, and provide clarity—both for internal communication as well as outward-facing brand and product positioning.


Working together as a team builds trust, relationships, a sense of belonging, and results in better outcomes. The most effective way to achieve this is in-person collaboration.

Life at Dovetail

We're on a mission to improve the quality of every thing, embracing challenges and fostering collaboration in a fast-paced, customer-centric environment. If you're ready to make a real impact and grow alongside a diverse team, this is the place for you.

What to expect

An ambitious mission

Our mission is to improve the quality of every thing. This ambitious goal presents an exciting opportunity for those looking to make a real difference in people’s lives.

Innovation and speed

We’re at the forefront of technology, constantly pushing boundaries to stay ahead. Join a fast-paced environment where your ideas—and hard work—shapes the future.

Customer-centric focus

Understanding our customers is key to delivering an exceptional product. Join a curious team that puts customers at the center of everything we do.

Collaboration and diversity

We love diverse perspectives. Join a culture where individuals from myriad backgrounds work together, bringing their unique skills and ideas to the table.

Challenges and growth

The road to success is under construction. We want resilient folks who thrive under pressure, embrace the unknown, and see obstacles as growth opportunities.

Quality and endurance

We love quality products. If you have a passion for creating exceptional, long-lasting solutions that make a tangible difference, you’ll feel right at home with us.

See what we’re up to
How growth-minded engineers directly impact Dovetail’s businessKeeping constraints consistent across the stackWhy you should use IMDSv2

Hear from our team

Sick of being remote?

Bringing our team together in a physical workspace is essential for building strong relationships, driving productivity, and fueling our passion for delivering outstanding results.

While we’re an office-first company, we encourage flexibility and our team has the freedom to work the way that suits them best.

Learn more about our decision behind being an in-person first company.

Offices built for collaboration

Our office spaces are designed to maximize collaboration and teamwork, with open layouts, comfortable seating, and dedicated collaboration zones. It fosters cross-functional interaction, idea-sharing, and pair programming.


You’ll find the Dovetail HQ nestled in Surry Hills, the unofficial tech center of Sydney, Australia.

San Francisco

Our freshest space in the bustling downtown area of San Francisco, California, USA.

Product Design

Our design team are in charge of creating impactful experiences, driving user adoption, and shaping the quality of our product. They lead UX design, research, prototyping, testing, and validation, playing a pivotal role in delivering solutions from concept to implementation.

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Our brilliant engineers thrive on empathetically solving customer problems, understanding their needs, and creating innovative solutions that exceed expectations, delivering exceptional value to customers.

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This is not an average revenue team. They let the product shine, help customers make sense of their research, and enable data-driven decision-making. The team works collaboratively to deliver transformative solutions and provide unmatched support for customer success.

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How we push creative boundaries and expand our business with brand, growth, and product marketing. Our marketing team thrives on delivering unique and impactful solutions that provide fuel for our growth and leave a lasting impression on our customers and the market.

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Dovetail in the press

Dovetail raises $63M to grow its researcher-focused software business
‘Similar DNA to Canva, Atlassian’: Buzz builds around customer feedback startup Dovetail
Dovetail confirms $960m valuation in ‘bubble-like’ environment

The perks

We believe the key to building high-performing teams, is to foster a healthy work-life balance. Our employees receive support for their physical and mental health, enjoy ample vacation time, opportunities to give back, and the financial resources they need to thrive both inside and outside of work.

Equity for everyone

Everyone’s an owner at Dovetail—receive equity options along with a competitive base salary.


Find your people. From running to go-karting, bouldering to surfing, there is a club for everyone.

Equal parental leave

We offer an inclusive framework of 20 weeks equal paid leave to support new parents.

Extra paid days off

Enjoy ad-hoc ‘KitKat days’ to take a step back and spend it however you like.

Our hiring process

Our process is designed to identify talented individuals who share our passion for innovation and customer success. If you’re excited about joining our team, we encourage you to apply and see for yourself what makes us a great place to work!

Learn more

Video screening


Technical interview


Top-grading interview


Values interview


Final interview

Join the team

You arrived on this page with a purpose. Take the next step and engage in a conversation with us to explore if our open roles align with your aspirations.


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