Hello, job seeker.
From the cochlear implant to the iPhone, what humans create can excite, uplift, and shape the lives of millions. At Dovetail, our mission is to enable a small part of that by helping our customers create incredible products through the power of customer insights. We exist to improve the quality of every thing.
It starts with our team, our work, and the culture we curate. We aspire to excellence and nothing is too small to be improved. We’re proud of what we make, and we expect you to be proud of what you make, too. We sweat the details on a small product change to a major marketing campaign. We believe working in-person fosters creativity, teamwork, and innovative problem-solving, and encourage our team to push themselves, to learn more, and to seek greatness in their craft. If you’re smart, talented, and motivated, and thrive in a high-performing, collaborative, and accountable environment, Dovetail is a great place to work. But you will also need to be humble and self-reflective, because feedback is delivered consistently and constructively every day—not just in formal check-ins. If you prefer a rigid process and corporate structure, that’s not us. We all get shit done and ship fast.
Apply if you value excellence and are never satisfied with mediocrity; give (and receive) positive and constructive feedback on work; thrive in situations of uncertainty and ambiguity; sweat the details on everything you produce; embrace solving hard problems with smart colleagues; think and write clearly and concisely, deploy storytelling to drive buy-in; remain calm in stressful situations; and seek what’s best for customers at all times.
If this doesn’t resonate, please don’t apply as you won’t succeed. But, if you are excited by our culture of excellence, passionate about our mission, and keen to learn and master your craft, scroll down to read more.
Through the power of customer insights, we help teams worldwide create better products, better experiences, and better services for the public to rely on. We know our mission is ambitious and challenging—this is by design. Because hard things are worth doing.Learn more about the development of our mission
We put the customer first—from quickly fixing a bug to solving their most difficult problems. We’re open by default, sharing financials, board notes, shareholder updates, and encouraging everyone to be curious to understand the decisions we make. If you’re sick of working at a snail’s pace—you will love it here. We do the thing, shipping quickly and pragmatically. From the placement of a comma to the copy you’re reading, if we do it, we aim to nail it. Last but not least, we remind ourselves to stay humble. We work together, ask questions, and commit to self-improvement.
Seek to understand—and then solve—real customer problems. Earn and keep customer love through transparency, authenticity, and results. Watch competitors, but obsess over customers.
First impressions matter. Sweat the details, don’t sacrifice quality, and create an awesome experience at every touchpoint whether it’s support, our interview process, or the product.
Keep the speed up by taking pragmatic risks. Only agonize over irreversible decisions. Be reliable and follow through. If you say you’ll do something, do it. If you’re off track, communicate.
Be authentic, humble, and empathetic to others. Remember the human behind the work. Operate collaboratively—rally around problems, and celebrate wins together.
Trust others and assume good intent. If you need to build context and understanding; ask. Always share information freely.
These guiding principles help us live our values on a day-to-day basis.
Creativity comes from diversity, divergent thinking, and open-mindedness. Celebrate ideas from left-of-field places. Respond first to ideas with positivity about the potential, before skepticism.
Solve problems with scalable, compounding solutions. Continually interrogate our ways of working, tools, process, and rituals to look for optimization opportunities.
The best solutions often come from consistently “nailing it.” If we do this, we’ll maintain customer trust and be proud of what we create.
Being ‘open by default’ gives everyone the opportunity to build context and clarity, take initiative, make autonomous decisions, and influence their own career path.
Act like an owner. Equity is at a company-level, not a team-level. No functional bickering.
We balance all inputs to “do the thing.” Disagree and commit over making decisions by committee. We’re intentional about who’s in the room to facilitate effective and productive conversations.
We use the power of emotive storytelling to align, inspire, and provide clarity—both for internal communication as well as outward-facing brand and product positioning.
Working together as a team builds trust, relationships, a sense of belonging, and results in better outcomes. The most effective way to achieve this is in-person collaboration.
Dovetail isn’t for everyone—and we’re okay with that. If you’re ready to be challenged, make an impact, and grow alongside a diverse team, this is the place for you.
Our mission is to improve the quality of every thing. This ambitious goal presents an exciting opportunity for those looking to make a real difference in people’s lives.
We’re at the forefront of technology, constantly pushing boundaries to stay ahead. Join a fast-paced environment where your ideas—and hard work—shapes the future.
Understanding our customers is key to delivering an exceptional product. Join a curious team that puts customers at the center of everything we do.
We love diverse perspectives. Join a culture where individuals from myriad backgrounds work together, bringing their unique skills and ideas to the table.
The road to success is under construction. We want resilient folks who thrive under pressure, embrace the unknown, and see obstacles as growth opportunities.
We love quality products. If you have a passion for creating exceptional, long-lasting solutions that make a tangible difference, you’ll feel right at home with us.
We believe that being together in the office at least four days each week is essential for relationship-building, collaboration, and regular, constructive feedback.Learn more about our decision behind being an in-person first company
Our office spaces are designed to maximize collaboration and teamwork, with open layouts, comfortable seating, and dedicated collaboration zones.
Our office is in Surry Hills, the unofficial tech center of Australia.
Our newest space in the downtown area of San Francisco, California, USA.
Dovetail has been globally recognized for our exceptional workplace culture, employee experience, and leadership behaviors. Get to know our teams to see what it’s like to be part of our team.
Our design team are in charge of creating impactful experiences, driving user adoption, and shaping the quality of our product. They lead UX design, research, prototyping, testing, and validation, playing a pivotal role in delivering solutions from concept to implementation.
Our brilliant engineers thrive on empathetically solving customer problems, understanding their needs, and creating innovative solutions that exceed expectations, delivering exceptional value to customers.
This is not an average revenue team. They let the product shine, help customers make sense of their research, and enable data-driven decision-making. The team works collaboratively to deliver transformative solutions and provide unmatched support for customer success.
How we push creative boundaries and expand our business with brand, growth, and product marketing. Our marketing team thrives on delivering unique and impactful solutions that provide fuel for our growth and leave a lasting impression on our customers and the market.
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We celebrate diversity, equity, inclusion, and belonging, and provide equal opportunities for all employees to grow, learn, and succeed.
Dovetail is a proud participant in Project F’s Program 50/50 diversity and inclusion initiative. This helps us identify underlying systemic issues known to derail women in tech.Learn more
Our team receives support, enjoys ample vacation time, opportunities to give back, and the financial resources they need to thrive both inside and outside of work.
Everyone’s an owner at Dovetail—receive equity options along with a competitive base salary.
Find your people. From running to go-karting, bouldering to surfing, there is a club for everyone.
We offer an inclusive framework of 20 weeks equal paid leave to support new parents.
Enjoy ad-hoc ‘KitKat days’ to take a step back and spend it however you like.
Our interview process aims to ensure Dovetail is the right fit for you just as much as ensuring you are the right fit for Dovetail. We encourage you to apply and see for yourself what makes us a great place to work!Read our interviewing guide
San Francisco, California