From easily connecting disparate data sets, to discovering insights that build confidence and accelerate product delivery, we connect you to your customer in ways that scale to your needs.
Magic search
Semantic search, advanced filtering, and auto summaries make finding insights easy.
Dynamic home
Let your team discover insights with a tailored landing experience that suggests insights based on topics of interest.
Dovetail makes it easy for anyone to uncover valuable insights into your users. Easily implement best practices that give you the confidence that comes from deeply understanding your customer.
Templates
Standardize research across your organization with shared templates.
Global tags
Build a shared knowledge base with a shared taxonomy.
Security & compliance
We know how seriously you treat your customer data. That’s why we have kept security at the foundation of our platform, and we’ve got the features and certifications to prove it.
HIPAA
Healthcare data is stored and processed in Dovetail’s HIPAA solution and is compliant with the standards set out in HIPAA.
GDPR
We recognize the importance of adhering to regulations in advancing information security and privacy for citizens of the EU.
SOC 2 Type II
Our SOC 2 Type II report demonstrates the appropriate controls we have in place to mitigate risks related to security.
Magic redact
Remove sensitive information from transcripts, blur video clips, and share redacted highlights that protect customer privacy.
Keep your IT team happy with features that make it easy to empower everyone with customer insights.
SSO
Connect your identity provider for user authentication. Supports Google, Okta, Microsoft, OneLogin, and more.
SCIM
Automate user provisioning and management in your workspace with the System for Cross-domain Identity Management.
Access control
Manage user roles and control individual permissions on folders and projects to protect confidentiality or privacy.
Custom data retention
Automate the deletion of video and audio files after a defined period of time to ensure compliance.
You’re in good company
See how other organizations around the globe are scaling knowledge and insights within their teams.
We’re with you
Dovetail doesn’t just talk the talk about customer-centricity. We walk the walk with our customers every day, and help guide you on your journey to true customer-centricity.
Customer success
Your dedicated customer success manager is here to help build solutions, support change management, and scale your team’s practice.
Help center
Access our detailed knowledge base to get started, learn tips, and stay up to date with the latest from Dovetail.
Academy
Explore curated courses, tutorials, best practices, and activities to deepen your customer understanding with Dovetail.
Users report unexpectedly high data usage, especially during streaming sessions.
09:46AM24 Sep, 2024
Users find it hard to navigate from the home page to relevant playlists in the app.
11:32AM9 Mar, 2024
It would be great to have a sleep timer feature, especially for bedtime listening.
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I need better filters to find the songs or artists I’m looking for.
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