Mathspace unifies five tools into one, driving efficiency with Dovetail

Mathspace’s mission is to be the right help at the right time for every student. The team conducts research on a diverse range of students from many backgrounds to remove bias and try to meet the needs of every student out there. Mathspace is focused on building simple, useable, and extremely engaging products for both teachers and students.

Mathspace previously shared long paper reports and disparate Trello boards that failed to capture the compelling aspects of their research, leaving stakeholders wanting more. Since switching to Dovetail, they can now provide insights that link directly to individual video snippets and related notes, allowing stakeholders to explore information at varying levels of detail. This approach has made research more visible, tangible, and digestible, resulting in insights that resonate more deeply with stakeholders. The seamless sharing capability has generated interest and buy-in from teams beyond the research department.

Mathspace had a lot of input coming in from multiple different sources—interviews, surveys, support tickets, in-app feedback, and NPS—but they didn’t have a good tool to manage data from so many sources. Doing big batches of research meant lots of time spent chewing through it all.

With Dovetail’s video integration and transcription, Mathspace can radically streamline their research process and get to the work they didn’t previously have bandwidth for. Now, thousands of student feedback pieces can be read and grouped with affinity maps and 100 percent of user interviews are reviewed and tagged in Dovetail. Their team transformed Dropbox folders with endless interview files into Dovetail note boards, and with all their data organized in one tool, the team can get to valuable insights much faster.