AI Dashboards
The metrics
your
CRM can’t give you
Dashboards transform qualitative customer feedback into quantifiable metrics, giving time-poor leaders the what, and your team the why—in one view.
Connecting the world’s greatest companies to their customers
01
The what and the why, together
Sentiment, theme velocity, and satisfaction scores update continuously, traced back to real customer feedback. Read the score, and the reason it moved.
02
Agents act on it
The moment a signal crosses your threshold, an Agent already knows why it moved and can act on it, before you've even opened the dashboard.
03
The executive view your leaders need
Dashboards live directly inside Docs for a single, clean view of customer health. When something shifts an Agent flags it, so stakeholders never have to dig for what changed.
04
Quantify your voice of customer
Chat lets you segment by plan, ARR, and other metadata to see exactly what your customers care about—then hand it straight to an Agent to prioritize or route to the right team.
01
The what and the why, together
Sentiment, theme velocity, and satisfaction scores update continuously, traced back to real customer feedback. Read the score, and the reason it moved.
02
Agents act on it
The moment a signal crosses your threshold, an Agent already knows why it moved and can act on it, before you've even opened the dashboard.
03
The executive view your leaders need
Dashboards live directly inside Docs for a single, clean view of customer health. When something shifts an Agent flags it, so stakeholders never have to dig for what changed.
04
Quantify your voice of customer
Chat lets you segment by plan, ARR, and other metadata to see exactly what your customers care about—then hand it straight to an Agent to prioritize or route to the right team.
Dashboards for
Sentiment monitoring
Track how customer sentiment shifts over time across every feedback source. Spot negative trends early and understand what's driving them—before they become a problem.
Product health
Leadership reporting
Cross-team alignment
Drill-in and zoom out
“Dovetail enables us to access all of Breville’s insights gathered from around the globe—all in one place. This is incredibly valuable and saves us from losing or repeating invaluable information about our customers.”
Constance Docos
Senior UX Designer
Built to scale with
your data
Customizable, permission-aware, and shareable with anyone in your workspace.
Auto-populated on creation
Dovetail analyzes your workspace on creation and suggests relevant widgets based on the data available to you.
Unlimited widgets
Add as many widgets as your team needs with no cap on the views you can build or share.
Shareable dashboards
Share a live dashboard view with anyone in your workspace so stakeholders stay current on customer intelligence.
Permission controls
Dashboard data respects source-level permissions automatically, so users only see what they're authorized to access.
From question to chart, instantly
Ask Chat a quantitative question and get a real calculation and visualization back—the report’s built as fast as the question’s asked.
Get
more
from your findings
The real value isn’t in the analysis. It’s in what you do with it next.
AI Chat
When a widget surfaces something worth investigating, ask Chat what's driving it. Get cited answers scoped to the data behind any dashboard, without leaving the view.
Learn more
AI Docs
Turn a trend into a document your team can act on. Generate an executive brief, VoC summary, or product opportunity doc from the underlying data with one prompt.
Learn more
AI Agents
Set up AI agents to monitor your dashboards and deliver summaries to Slack, Teams, or email, so shifts in sentiment or theme velocity reach the right people automatically.
Learn moreHow customer insights drive and inspire Breville’s [
] product innovation
Breville's iconic brand, built over decades, hinges on deep customer understanding. The global brand uses Dovetail to ensure every product aligns with user needs, driving brand loyalty and market leadership.
How Atlassian [
] turns customer signals into confident product decisions
Atlassian uses Dovetail’s customer intelligence platform to give teams from Design to Engineering instant, evidence-backed answers about their customers.
How Itaú Unibanco [
] delivers better banking experiences, faster with Dovetail
Since 2022, Brazil's largest bank has partnered with Dovetail, embracing an innovative approach to transform customer intelligence into award-winning banking products and experiences.
FAQs
They're AI-powered, customizable dashboards that visualize customer sentiment, feedback themes, NPS, and CSAT to turn insight into action.
They surface negative trends like emerging churn risks or service failures so you can act before they escalate.
Yes—dashboards uncover positive themes and shifts in customer needs so you can amplify what works.
You can track data across five widgets including Theme, Sentiment, NPS, CSAT, and Keywords, and slice across segments to measure the impact of product decisions.