AI Projects
The evidence behind
every good decision
Your biggest business decisions shouldn’t rely on gut feel. AI Projects transcribes and summarizes all your customer and market research into highlights, clips and reels, to inform your next big decision.
Connecting the world’s greatest companies to their customers
01
Analyzed before you asked
Dovetail’s AI surfaces key quotes and synthesizes insights across every touchpoint, so your team spends less time doing manual work, and more time using customer insights to drive business outcomes.
02
Hear it straight from your customers
Edit clips, build highlight reels, and let Dovetail Chat surface key video moments. Nothing influences an outcome like hearing your customers’ real voice.
03
Every team working from the same playbook
Define your tags, fields, and summary prompts so every call follows the same pattern, findings land in the same format, and stakeholders see work they can trust and compare.
04
Chat, act, deliver
Ask Chat about your customers and get evidence-backed answers across every Project. Turn those insights into action with Docs and Agents built around your business goals and context.
01
Analyzed before you asked
Dovetail’s AI surfaces key quotes and synthesizes insights across every touchpoint, so your team spends less time doing manual work, and more time using customer insights to drive business outcomes.
02
Hear it straight from your customers
Edit clips, build highlight reels, and let Dovetail Chat surface key video moments. Nothing influences an outcome like hearing your customers’ real voice.
03
Every team working from the same playbook
Define your tags, fields, and summary prompts so every call follows the same pattern, findings land in the same format, and stakeholders see work they can trust and compare.
04
Chat, act, deliver
Ask Chat about your customers and get evidence-backed answers across every Project. Turn those insights into action with Docs and Agents built around your business goals and context.
Projects for
Usability testing
Import recordings from any research session—live or asynchronous. Detect silence to identify where users hesitate or disengage, and synthesize findings across every session automatically.
Customer interviews
Sales and CS coaching
Desktop research
Competitor research
User research
“To be able to see a user’s face, hear their voice, and sense their emotion when they’re talking—is incomparable.”
Becky White
Head of Design Research
From first recording
to final output
Every capability you need to go from raw data to reliable findings.
Live transcription
Record and transcribe audio live with multiple speaker recognition—built for in-person interviews and field research.
Multi-language support
Transcribe and translate across 75 languages, making research instantly usable across all regions and teams.
AI redaction
Automatically redact PII and sensitive information from transcripts before they land in your workspace.
Multi-region storage
Store data in the region that meets your compliance requirements, with custom data retention policies.
Centralized document library
Upload and organize reports, transcripts, and reference material in one searchable library, so nothing gets lost across scattered files and folders.
Granular sharing controls
Share projects with specific teams or people, and set view-only or full-access permissions to control exactly who sees what.
Get
more
from your findings
The real value isn’t in the analysis. It’s in what you do with it next.
AI Chat
Ask questions across your projects in natural language and get cited, evidence-backed answers in seconds. No more manually cross-referencing sessions.
Learn more
AI Docs
Turn your findings into deliverables with one prompt. Generate a VoC report, PRD, or research brief with citations and customer quotes embedded.
Learn more
AI Agents
Set up Agents to synthesize your project data on a schedule or a trigger, and deliver a summary to Slack, Teams, or email—so your team knows, without waiting for a readout.
Learn moreHow customer insights drive and inspire Breville’s [
] product innovation
Breville's iconic brand, built over decades, hinges on deep customer understanding. The global brand uses Dovetail to ensure every product aligns with user needs, driving brand loyalty and market leadership.
How Atlassian [
] turns customer signals into confident product decisions
Atlassian uses Dovetail’s customer intelligence platform to give teams from Design to Engineering instant, evidence-backed answers about their customers.
How Itaú Unibanco [
] delivers better banking experiences, faster with Dovetail
Since 2022, Brazil's largest bank has partnered with Dovetail, embracing an innovative approach to transform customer intelligence into award-winning banking products and experiences.
FAQs
Projects is where you do deep, evidence-backed analysis on the questions that matter most—synthesizing calls, video, uploads, and every raw conversation into the clear picture behind major decisions.
Yes. You can edit clips, build highlight reels, and use Chat to surface the exact moment that matters—so stakeholders hear evidence straight from the customer, not a paraphrase of it.
Ask Chat anything about the data in your Project and get an evidence-backed answer with a source, so you’re never making a decision on gut feel alone.
Live calls, video and audio uploads, documents, and any other customer conversation you’ve captured. Dovetail transcribes, highlights, and synthesizes it automatically.
Anyone making a decision that needs real evidence behind it—from a single researcher to a cross-functional team aligning on strategy.