AI Chat
Ask, create and act.
From one conversation.
Chat is the front door to your customer intelligence. Anyone in your organization can interrogate the data, watch highlights, generate reports, validate assumptions, and trigger actions across your workspace.
Connecting the world’s greatest companies to their customers
01
Customer intelligence for everyone
Chat makes customer intelligence accessible to everyone in your organization. A product manager can validate a roadmap assumption, a designer can check a usability hypothesis, and a sales rep can pull account context—without spending time in the data.
02
Charts, clips, and citations in every answer
Ask a question in Chat and get charts, embedded video highlights, and cited data visualizations. Every answer is grounded in real evidence, presented in a format stakeholders will actually use.
03
One brand voice
Define your workspace context once: tone of voice, strategy docs, business goals, and product lines. Every Chat response, every agent, and every Doc reflects it for consistency across your whole organization.
04
Inside the tools you already use
Chat connects via MCP to Canva, Slack, Hex, Linear, Jira, Lemlist, Notion, and more. Ask it to do something, and it does—right there. Not just a window into your data, but a tool that acts on it.
01
Customer intelligence for everyone
Chat makes customer intelligence accessible to everyone in your organization. A product manager can validate a roadmap assumption, a designer can check a usability hypothesis, and a sales rep can pull account context—without spending time in the data.
02
Charts, clips, and citations in every answer
Ask a question in Chat and get charts, embedded video highlights, and cited data visualizations. Every answer is grounded in real evidence, presented in a format stakeholders will actually use.
03
One brand voice
Define your workspace context once: tone of voice, strategy docs, business goals, and product lines. Every Chat response, every agent, and every Doc reflects it for consistency across your whole organization.
04
Inside the tools you already use
Chat connects via MCP to Canva, Slack, Hex, Linear, Jira, Lemlist, Notion, and more. Ask it to do something, and it does—right there. Not just a window into your data, but a tool that acts on it.
Put AI Chat to work
Every team has a different question. Chat has the same answer: your customer data cited, in seconds.
“Dovetail enables us to access all of Breville’s insights gathered from around the globe—all in one place. This is incredibly valuable and saves us from losing or repeating invaluable information about our customers.”
Constance Docos
Senior UX Designer
Answers in seconds,
rich evidence included
Faster responses, transparent reasoning, and outputs you can act on immediately.
Cited answers
Every response links back to the exact source—the specific transcript, ticket, or document it came from.
MCP in Chat
Connect to your external tools to read data and take action—without leaving the conversation.
Deep research mode
Ask a broader question and Chat searches across every source in your workspace, before giving you an answer.
Permission-aware scoping
Chat only queries data your account can already access, so sensitive projects stay protected.
Python code execution
Runs calculations, generates graphs, and handles quantitative queries accurately—without leaving Chat.
PII and compliance in chat
Every conversation stays compliant by default—with redaction settings, contact obfuscation, and data retention rules.
Get
more
from your findings
The real value isn’t in the analysis. It’s in what you do with it next.
AI Docs
Turn any Chat response into a shareable doc in one click, with citations carried across automatically.
Learn more
AI Agents
Convert any Chat conversation into a recurring automated workflow, with the prompt already written.
Learn moreHow customer insights drive and inspire Breville’s [
] product innovation
Breville's iconic brand, built over decades, hinges on deep customer understanding. The global brand uses Dovetail to ensure every product aligns with user needs, driving brand loyalty and market leadership.
How Atlassian [
] turns customer signals into confident product decisions
Atlassian uses Dovetail’s customer intelligence platform to give teams from Design to Engineering instant, evidence-backed answers about their customers.
How Itaú Unibanco [
] delivers better banking experiences, faster with Dovetail
Since 2022, Brazil's largest bank has partnered with Dovetail, embracing an innovative approach to transform customer intelligence into award-winning banking products and experiences.
FAQs
AI-powered chat and semantic search give you instant, contextual answers grounded in your data—whether you're in Dovetail, Slack, or Teams.
Every response is evidence-backed with deep-linked citations to the exact moment, quote, or artifact in your workspace.
Use it directly in Dovetail, or ask questions from Slack and Microsoft Teams to bring answers into your daily workflows.
Yes—ask in one language and find answers in another to connect global teams.
Yes—generate and refine AI-powered docs and summaries that align teams on next steps.