From tagged research projects to always-on customer intelligence
Aurelius gives researchers a solid home for qualitative work—capture, tag, analyze, and share findings from every study. Dovetail is an AI-native customer intelligence platform built for a bigger job: continuously analyzing interviews, support tickets, sales calls, NPS, and app reviews so insight compounds across your whole organization.
Moving from Aurelius? We’ll help you map the fastest path to Dovetail.
No credit card required. Free migration included.
Connecting the world's leading teams to their customers
Repositories run on manual tagging. Customer intelligence runs on AI.
Aurelius handles the core research workflow well. Affinity mapping, automated reports, AI summaries, and unlimited projects make it a genuinely useful repository for teams running project-based qualitative research.
But a repository is only as good as its tags. Every insight depends on someone capturing, tagging, and filing the data first—and as feedback volume grows, that becomes the bottleneck. Tag hygiene drifts as typos and casing split the same theme across duplicates. Support tickets, sales calls, and NPS verbatims never make it into a project at all.
Dovetail removes that ceiling. Feedback flows in continuously from every channel, AI detects themes without manual tagging, and semantic search finds answers across everything—not just what someone remembered to file.
Dovetail customers have seen 2.3x ROI, 30 hours saved per user each week, and 66% faster shipping in a commissioned Forrester study.
Download the Forrester Total Economic Impact™ Study →
Choose Dovetail when insight needs to move beyond research projects
Aurelius is built for researchers running studies. Dovetail is built for organizations that want every team—product, support, sales, and leadership—working from the same customer evidence. It’s why 40% of the Fortune 500 use Dovetail.
Feedback arrives without filing
Connect Salesforce, Gong, Zendesk, Intercom, Zoom, and Qualtrics so customer signals flow in continuously—no manual upload or Zapier glue required.
Themes surface without manual tagging
Dovetail’s AI analyzes new feedback as it lands, detecting patterns and shifts without waiting for someone to tag and organize it first.
Answers come with citations
Generate PRDs, voice-of-customer reports, and other AI Docs with citations that trace every claim back to the source evidence.
AI Agents keep watch for you
Set agents to monitor feedback channels and trigger actions when something changes, so emerging issues reach the right team automatically.
Search understands meaning, not just keywords
Semantic search finds relevant evidence even when nobody used the same words—or the same tags—and it’s included on every plan.
Security reviews don’t stall procurement
Dovetail’s SOC 2 Type II, ISO 27001, HIPAA, and GDPR compliance is publicly documented, so security teams get the answers they need quickly.
How Dovetail compares to Aurelius
Both tools handle the core research workflow—transcription, tagging, analysis, and reporting. The bigger difference is what happens beyond the project. Aurelius organizes the research you’ve tagged. Dovetail continuously analyzes feedback from every channel and turns it into customer intelligence your whole organization can act on.
Buyer's choice award
Trust radius, 2026
Category Leader
GetApp's category leaders 2025
Top UX Research Product
Proddy awards by product school
Enterprise
g2, spring 2026
Tech Cares
Trust radius
Momentum Leader
g2, spring 2026
Top Rated
Trust radius, 2026
High Performer
g2, spring 2026
Best Relationship
g2, spring 2026
Users love us
g2, milestone
Migrate your customer evidence to Dovetail
Moving from Aurelius doesn’t mean starting over. We’ll help you bring your projects, tags, notes, and research history into Dovetail—so past work stays searchable and your team builds on what it’s already learned instead of leaving it behind.
Guided setup
Bring your research history and get support setting up a workspace your team can use right away.
Searchable history
Make interviews, notes, findings, and feedback easy to query.
Unlimited viewers
Give every team access to intelligence without seat limits.
Connected workflows
Link customer evidence to the tools teams already use.
See what your feedback says without tagging it first
Start your 60-day free trial of Dovetail. Connect your channels, bring your research history, and watch AI surface themes across everything—then invite your team to ask their own questions.
- 60 days full access, no feature limits
- Onboarding support from a research specialist
- Free migration from your current tool
- Full export if you decide not to continue