From call analysis to always-on customer intelligence
Insight7 gives teams fast AI analysis of recorded calls and interviews—transcription, themes, sentiment, and highlight reels in minutes. Dovetail is an AI-native customer intelligence platform built for a bigger job: continuously ingesting every customer channel, analyzing without per-analysis credits, and helping your team act on what it finds.
Moving from Insight7? We’ll help you map the fastest path to Dovetail.
No credit card required. Free migration included.
Connecting the world's leading teams to their customers
Analyzing calls is a task. Customer intelligence is a system.
Insight7 is genuinely quick. Upload a batch of calls or interviews and you’ll get transcripts, themes, pain points, and highlight reels back in minutes. For teams working through recorded conversations, that speed is real value.
But customer evidence doesn’t arrive in tidy batches. It streams in daily from support tickets, sales calls, NPS responses, and app reviews—and when analysis is metered by credits, every new question carries a cost. Insight7 has also been shifting its focus toward call analytics and AI coaching for sales and CS teams.
Dovetail takes the meter off. It ingests every channel continuously, analyzes without manual tagging or per-analysis credits, and acts on what it finds—AI Agents flag emerging patterns, and AI Docs turn evidence into PRDs and voice-of-customer reports with citations your stakeholders can check.
Dovetail customers have seen 2.3x ROI, 30 hours saved per user each week, and 66% faster shipping in a commissioned Forrester study.
Download the Forrester Total Economic Impact™ Study →
Choose Dovetail when analysis needs to become intelligence
Dovetail’s built for teams that need more than fast batch analysis. It connects every customer channel, runs continuously, and turns evidence into decisions across product, CX, GTM, and leadership.
Every channel feeds one picture
Bring sales calls, support tickets, NPS responses, app reviews, and interviews into one continuously updated view of your customers.
Analysis runs without a meter
Dovetail analyzes everything as it arrives—no per-analysis credits, no manual tagging, no rationing your questions.
AI Agents act on what they find
Set agents to monitor incoming feedback for emerging patterns and trigger next steps where your team already works.
Evidence becomes cited docs
Generate PRDs and voice-of-customer reports with citations, so stakeholders can verify every claim at the source.
Security reviews don’t stall the deal
SOC 2 Type II, ISO 27001, HIPAA, and GDPR compliance, plus automatic PII redaction, mean Dovetail clears procurement at companies of every size.
Your stack connects out of the box
Native integrations with Salesforce, Gong, Zendesk, Intercom, Zoom, Qualtrics, Linear, and Slack keep evidence flowing in and insights flowing out.
How Dovetail compares to Insight7
Both platforms transcribe conversations, extract themes, and surface quotes with AI. The bigger difference is scope and what happens next. Insight7 analyzes the files you upload, metered by credits per plan. Dovetail continuously ingests every customer channel, meets enterprise security requirements, and turns evidence into agents, docs, and decisions.
Buyer's choice award
Trust radius, 2026
Category Leader
GetApp's category leaders 2025
Top UX Research Product
Proddy awards by product school
Enterprise
g2, spring 2026
Tech Cares
Trust radius
Momentum Leader
g2, spring 2026
Top Rated
Trust radius, 2026
High Performer
g2, spring 2026
Best Relationship
g2, spring 2026
Users love us
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Migrate your customer evidence to Dovetail
Moving from Insight7 shouldn’t mean starting over. We’ll help you bring your transcripts, themes, and project history into Dovetail, so the evidence you’ve already gathered keeps working—and starts compounding across every team.
Guided setup
Bring your research history and get support setting up a workspace your team can use right away.
Searchable history
Make interviews, notes, findings, and feedback easy to query.
Unlimited viewers
Give every team access to intelligence without seat limits.
Connected workflows
Link customer evidence to the tools teams already use.
Turn every conversation into customer intelligence
Start your 60-day free trial of Dovetail. Bring your transcripts and projects, connect your channels, and see why 40% of the Fortune 500 trust Dovetail with their customer evidence.
- 60 days full access, no feature limits
- Onboarding support from a research specialist
- Free migration from your current tool
- Full export if you decide not to continue