From scheduled studies to always-on customer intelligence
UserTesting is built for watching real people use your product—recruited participants, recorded video sessions, and AI-assisted analysis at enterprise scale. Dovetail is an AI-native customer intelligence platform built for a broader job: unifying the studies you run with the sales calls, support tickets, NPS, and reviews your company already generates, so every team can find, trust, and act on customer evidence.
Moving from UserTesting? We’ll help you map the fastest path to Dovetail.
No credit card required. Free migration included.
Connecting the world's leading teams to their customers
The research you commission is one signal. Your customers send hundreds more every day.
UserTesting answers a clear question: how do real people experience your product? Its participant network and video-based testing are genuinely strong, and AI summaries link every claim back to the exact moment in the session.
But it mostly sees the research you commission. Its AI Q&A centers on UserTesting studies, app reviews arrive through a beta Insights Hub integration, and support tickets or NPS feeds mean adding EnjoyHQ—a separate product with its own setup. The sales calls and conversations your company generates every day still flow somewhere else.
Dovetail ingests those signals continuously and analyzes them without manual tagging, alongside your interviews and usability tests. Anyone in the org can ask a question and get a cited, evidence-backed answer drawn from everything customers have told you—not just the sessions you scheduled.
Dovetail customers have seen 2.3x ROI, 30 hours saved per user each week, and 66% faster shipping in a commissioned Forrester study.
Download the Forrester Total Economic Impact™ Study →
Choose Dovetail when evidence needs to move beyond research
Dovetail is built for teams that need more than well-run studies. It turns every customer signal—commissioned or not—into shared intelligence for product, CX, GTM, and leadership.
Every customer signal lands in one place
Bring interviews, sales calls, support tickets, NPS, and app reviews into one platform through integrations with Salesforce, Gong, Zendesk, Intercom, Zoom, and more.
Analysis runs without a study brief
Always-on AI analyzes new feedback as it arrives—no manual tagging, no waiting for the next round of sessions to surface what customers are saying.
Anyone can ask, and answers come cited
Semantic search works across your entire customer corpus on every plan, so stakeholders get evidence-backed answers without filing a research request.
AI Agents watch feedback for you
Set agents to monitor channels for emerging themes and trigger next steps, so recurring issues reach the right team before they become roadmap surprises.
Docs write themselves, with receipts
Generate PRDs, voice-of-customer reports, and summaries with AI Docs—every claim cited back to the underlying customer evidence.
You can start today, for free
Dovetail has a free plan and self-serve paid tiers with published pricing, so your team can see value before talking to sales.
How Dovetail compares to UserTesting
UserTesting is strong at what it was built for: moderated and unmoderated video testing with a large, verified participant network. The bigger difference is scope. UserTesting analyzes the studies you commission through it. Dovetail turns every customer signal your company already generates into governed, AI-powered customer intelligence across teams and decisions.
Buyer's choice award
Trust radius, 2026
Category Leader
GetApp's category leaders 2025
Top UX Research Product
Proddy awards by product school
Enterprise
g2, spring 2026
Tech Cares
Trust radius
Momentum Leader
g2, spring 2026
Top Rated
Trust radius, 2026
High Performer
g2, spring 2026
Best Relationship
g2, spring 2026
Users love us
g2, milestone
Migrate your customer evidence to Dovetail
Moving from UserTesting doesn’t mean leaving your research behind. We’ll help you bring your study history, recordings, and findings into Dovetail—then connect the customer channels you’ve never been able to analyze, so past research and live signals build on each other.
Guided setup
Bring your research history and get support setting up a workspace your team can use right away.
Searchable history
Make interviews, notes, findings, and feedback easy to query.
Unlimited viewers
Give every team access to intelligence without seat limits.
Connected workflows
Link customer evidence to the tools teams already use.
Turn every customer signal into intelligence
Start your 60-day free trial of Dovetail. Connect your channels, bring your research history, and see what your team learns when analysis never stops. Invite everyone—answers are one question away.
- 60 days full access, no feature limits
- Onboarding support from a research specialist
- Free migration from your current tool
- Full export if you decide not to continue