Repository depth. Customer intelligence reach.
Condens helps research teams organize studies, analyze qualitative data, and turn findings into reports and highlights. Dovetail is an AI-native customer intelligence platform built for a broader job: turning research, support, sales, surveys, reviews, and feedback data into customer intelligence that teams can find, trust, and act on.
Moving from Condens? We’ll help you find the fastest path to Dovetail.
No credit card required. Free migration included.
Connecting the world's leading teams to their customers
Rigorous research goes further when every team can use it
A research repository helps teams organize what they’ve learned, structure past findings, and share evidence with stakeholders. That foundation matters, especially when research demand is growing.
But as research matures, friction gets bigger. Product, design, CX, support, sales, and marketing all want customer evidence organized differently. Teams start duplicating analysis. Data doesn’t travel. Findings disappear in tools only researchers use.
Dovetail gives research teams the repository depth they need, then adds the customer intelligence layer to connect those insights across the organization.
Dovetail customers have seen 2.3x ROI, 30 hours saved per user each week, and 66% faster shipping in a commissioned Forrester study.
Download the Forrester Total Economic Impact™ Study →
Choose Dovetail when research needs more reach
Dovetail is built for research teams that need repository depth and broader organizational impact. Keep customer evidence organized, searchable, and connected to product, design, CX, support, sales, marketing, and leadership.
Scale research beyond one team
Surface patterns across research, CX, support, and sales in a structured, searchable workspace that connects customer evidence across the organization.
Connect high-volume customer signals
Bring interviews, support tickets, sales calls, surveys, reviews, and feedback into one customer intelligence platform.
Find trusted answers with AI
Let teams ask questions and get cited, evidence-backed answers grounded in customer data—without waiting for a research request.
Help teams act on customer signals
Surface insights where decisions happen—in Slack, Jira, Productboard, Salesforce, and the tools your teams already use.
Make past insights easier to find
Every study, note, and finding lives in a searchable workspace so teams can build on past research instead of starting from scratch.
Scale access without seat-count friction
Give product, support, sales, marketing, and leadership access to customer intelligence without paying per seat for every viewer.
How Dovetail compares to Condens
Both tools support core research workflows such as tagging, synthesis, and cross-project analysis. The bigger difference is what happens after the research is done. Condens helps research teams organize and share studies. Dovetail turns customer evidence into governed, AI-powered customer intelligence across teams, workflows, and decisions.
Buyer's choice award
Trust radius, 2026
Category Leader
GetApp's category leaders 2025
Top UX Research Product
Proddy awards by product school
Enterprise
g2, spring 2026
Tech Cares
Trust radius
Momentum Leader
g2, spring 2026
Top Rated
Trust radius
High Performer
g2, spring 2026
Best Relationship
g2, spring 2026
Users love us
g2, milestone
SmartRecruiters uses Dovetail to make research easier to find, share, and build on
- 7 tools down to 1
- 100+ team members sharing customer intelligence
- 100s of hours of customer data, all in Dovetail
“For us at SmartRecruiters, the big thing about Dovetail has really been about democratizing research,” says Danielle. “It used to be hard for people to find customer data, so they couldn’t build upon our existing insights.”
Danielle Reid, Senior Designer Manager
SmartRecruiters, an SAP company
Bring your research insights with you
Moving from Condens doesn’t mean starting over. We’ll help you bring your research history, invite your team, and see how customer intelligence compounds. Connect your existing research to Dovetail and give every team a way to find and act on insights.
Free migration
Migrate your research history with dedicated specialist support.
Searchable history
Make interviews, notes, findings, and feedback easy to query.
Unlimited viewers
Give every team access to intelligence without seat limits.
Connected workflows
Link customer evidence to the tools teams already use.
Transform research into customer intelligence
Start your 60-day free trial of Dovetail. Bring your existing research history, invite your team, and see how customer intelligence compounds. Teams can find evidence faster, trust the answers behind it, and act with confidence across roadmap planning, CX priorities, GTM messaging, and customer conversations.
- 60 days full access, no feature limits
- Onboarding support from a research specialist
- Free migration from your current tool
- Full export if you decide not to continue