Lead with customer evidence, not secondhand summaries
Answers at the speed of decisions
Ask any customer question, get a cited answer
Query the full breadth of your organization’s customer knowledge—sales calls, support tickets, research, reviews—and get instant answers backed by citations, not opinions.
Get briefed on risks before they escalate
AI Agents monitor feedback streams continuously and brief you on emerging risks and opportunities—sentiment shifts, rising complaints, competitive mentions—without anyone compiling a report.
Quantify themes by ARR, region, and segment
Dashboards and Segments show which issues affect your most valuable customers, so you can weigh feedback by revenue impact—not just volume.
Enterprise-grade security and governance
SOC 2 Type II, ISO 27001, HIPAA, and GDPR compliance, with automatic PII redaction. Generative AI runs on AWS Bedrock in a private environment—your data never trains models.
- Figma
Design with real customer context. The Dovetail connector for Figma Make lets you pull in quotes, feedback, and insights so your prototypes reflect exactly what users want.
- ChatGPT
Bring your customer feedback into ChatGPT and turn insights into product decisions without leaving the conversation.
- Linear
Create and link Linear issues directly to your customer feedback in Dovetail. Share highlights, insights, and themes with rich previews so your team has full context to prioritize work.
- Alloy
Turn feedback into interactive designs instantly. Dovetail insights flow directly into live, testable prototypes, skipping static PRDs, decks, and delays.
- Jira
Move from insight to implementation faster. Send Docs to Jira, share context with your team, and keep the customer voice embedded in every decision.
- Slack & Teams
Bring customer feedback directly into decision-making by talking to your data in Slack and Teams. Sync messages, share content, get updates, and respond in real time.
Discover all integrations
Practical ways leaders use Dovetail
Pressure-test a strategic bet against what customers actually say. Ask whether the pain you’re betting on shows up in calls, tickets, and reviews—and see the evidence before you commit resources.
FAQs
Yes. Dovetail is SOC 2 Type II, ISO 27001, ISO 42001, HIPAA, and GDPR compliant, with automatic PII redaction across text, audio, and video. Generative AI runs on AWS Bedrock in a private environment, and customer data never trains models.
Fast. Once your channels are connected—Salesforce, Zendesk, Gong, and more—analysis runs automatically with no tagging or taxonomy setup. Most teams ask their first questions and get cited answers the same day.
It complements them. BI tells you what customers do; Dovetail explains why, by analyzing the unstructured feedback—calls, tickets, reviews—that dashboards built on structured data miss.
No. You ask questions in plain language and get cited, evidence-backed answers—no queries to write, no taxonomy to learn. If you can use search, you can use Dovetail.
Dovetail integrates with Salesforce, Gong, Zendesk, Intercom, Zoom, Qualtrics, Linear, Slack, Google Play, and more—unifying sales calls, support tickets, surveys, app reviews, and research into one intelligence layer.