Sources is now in beta
Your customer feedback lives across a lot of tools: support desks, call recorders, review sites, and surveys. Until now, bringing it into Dovetail meant importing it manually or setting up an integration inside each project or channel, then doing it all again every time another team wanted the same data.
Today, we're releasing Sources, which gives your whole workspace one connected source of customer feedback. A workspace admin connects each tool just once, and that feedback is ready to use wherever your team works in Dovetail. Access and credentials are managed in one place, so every team works from the same data and every new question about your customers starts with the feedback already there.
Sources is in beta and available to everyone using Channels 2.0. Setting up a new channel now takes seconds.
From today, all your Channels 2.0 channels use workspace-level sources instead of their own integrations. That means:
- Faster setup: create a new channel in seconds by choosing sources you've already connected.
- Centralized data governance: manage credentials, data permissions, and PII redaction in one place.
- Easier data sharing: scale to more teams and use cases by connecting a source once and adding its data to any existing or new channel.
Sources works with Gong, Intercom, Zendesk, Freshdesk, Front, Salesforce Service Cloud, HubSpot Service Hub, Jira Service Management, ServiceNow, Slack, App Store, Google Play, G2, Usersnap, Pendo, Sprig, PostHog, Qualtrics, and Snowflake, plus Zapier and the Dovetail API.
To get started, open Sources from the sidebar and connect your first tool.