New integrations: Pendo, PostHog, and Salesforce Service Cloud

Three new integrations are now available in Channels: Pendo, PostHog, and Salesforce Service Cloud.

Pendo—connect your Pendo account, then choose a guide and its open-text poll, with an optional NPS or CSAT score. Responses import into your channel automatically and are ready for analysis. To get started, go to Surveys in Settings → Integrations.

PostHog—connect your PostHog account, then select a survey and the open-text question you want to import. You can also pick an NPS or CSAT score question to track alongside the responses. To get started, go to Surveys in Settings → Integrations.

Salesforce Service Cloud—connect your Salesforce org, then select the queues you want to pull from, or import from all of them. Closed cases and their email threads flow into your channel for voice-of-customer analysis. To get started, go to Customer support in Settings → Integrations.