Channels 2.0 is live in closed beta

Your customers are already telling you what they need. The problem is that the signal is scattered across sales calls, support tickets, reviews, and surveys, and by the time someone pulls it together, the opportunity has moved on.

That’s why we’re excited to announce Channels 2.0, now in closed beta. Teams can now turn continuous, high-volume feedback into actionable ideas that your customers actually need and your team can immediately act on, so you always stay on top of your roadmap and can work customer feedback down to inbox zero.

• Ideas, not just themes. Channels now surfaces feature ideas, bugs, and pain points as concrete, actionable ideas instead of broad themes.
• Full commercial context, built in. Every idea comes with the business context behind it: ARR, industry, company name, plan, country, and every feedback quote tied to it.
• Status, owners, and priority. Assign an owner, set a priority, and track status on every idea in one place.
• Visualize feedback over time. Track whether customer feedback is new, trending, or declining, and pinpoint exactly when feedback spiked.
• Work as one team. React, comment, and @mention teammates and objects directly on an idea, so everyone works from the same surface with the same context.
• One-click action. Send any idea straight to Claude, Claude Code, Jira, Linear, or Docs, full context attached.
• Close the loop. Once an idea ships, draft a personalized follow-up in chat and send it to every customer who raised it, automatically.

For the first time, CX, Product, Sales, and Marketing all act on the same surface.

Sign up for the waitlist at dovetail.com/ai-channels.