Understand your patients deeply—without compromising on compliance
Dovetail brings every patient and customer signal into one HIPAA-ready platform, so healthcare teams can see what patients are experiencing while keeping sensitive data protected.
No credit card required. Bring your existing data. Free migration included.
Connecting the world's leading teams to their customers
HIPAA-ready analysis with redaction built in
Dovetail offers a HIPAA add-on with a Business Associate Agreement for Enterprise customers, backed by SOC 2 Type II and ISO 27001 certifications. Automatic PII redaction works across text, audio, and video—names, faces, and voices are removed before feedback spreads through your workspace. Your team works with what patients said, not who they are.
Every patient signal in one place
Patient feedback arrives through surveys, support conversations, interviews, and app reviews—each sitting in its own tool. Dovetail connects them into a single system, so the access issue surfacing in support tickets and the same complaint appearing in survey comments read as one pattern, not four anecdotes. No more reconciling sources by hand.
Patient experience themes, no manual tagging
Dovetail’s AI analyzes feedback as it arrives—no tagging, no taxonomy setup. The themes shaping patient experience surface automatically and shift as new feedback comes in, and every theme traces back to the patient’s own words. Healthcare teams like Eucalyptus use this to make insights, such as data on side effects, accessible to product, medical, and marketing teams.
Control who sees what
Patient data demands tighter access controls than most tooling provides. Role-based permissions let you lock down raw interviews and transcripts while sharing polished findings widely, so research, product, and medical teams each see what they need—and nothing they shouldn’t. SSO, data retention controls, and data residency options round out the governance layer on Enterprise plans.
Bring customer evidence into your next roadmap decision
Switch without starting from scratch in 60 days. Bring your existing research, feedback, and customer evidence with you, so your team starts with context instead of rebuilding from zero.
- 60 days full access, no feature limits
- Onboarding support from a research specialist
- Free migration from your current tool
- Full export if you decide not to continue
FAQs
Yes. Dovetail offers a HIPAA add-on for Enterprise customers, which includes a Business Associate Agreement. Dovetail also holds SOC 2 Type II, ISO 27001, and ISO 42001 certifications, and supports GDPR requirements.
Automatic PII redaction works across text, audio, and video—names, faces, and voices are redacted before data spreads through your workspace. Granular access controls let you protect raw session data while making polished findings widely available, and your team stays in control of what gets redacted.
Generative AI in Dovetail runs on AWS Bedrock in a private environment, and your data is never used to train models. Enterprise plans include data residency options across the US, EU, and APAC, plus data retention controls and SSO.
Dovetail integrates with Zendesk, Intercom, Salesforce, Gong, Zoom, Qualtrics, Google Play, Slack, and more. You can also bring in interview recordings, survey responses, NPS data, and app reviews directly. If patients or customers are telling you something somewhere, it can land in the same place.
Both. Researchers use Dovetail to analyze interviews and usability sessions, CX and support teams use it to track themes across tickets and surveys, and product and medical stakeholders ask questions and get cited answers without digging through raw data. Unlimited stakeholder viewers are included, so there’s no extra cost to bring in the wider organization.