What’s new in Dovetail 2025

Make customer intelligence your competitive advantage. Locked away in sales calls, support tickets, customer interviews, hidden across mountains of feedback is every organization’s deepest, most underutilized asset—customer insights. The ability to tap into this resource and learn at scale—and to do it quickly, efficiently, and across all teams—is the most important competitive advantage a business can have today. Join Dovetail experts Cheri March and Alissa Lydon as they show you how to leverage our latest products and features to help your teams leverage the insights in disparate customer data, and turn that into customer intelligence. Learn how Dovetail streamlines data centralization, uses the latest in AI to automatically uncover insights hidden in complex feedback, and makes those insights instantly available to anyone in your organization. In this session, you will learn how to:

• Leverage new integrations to get more types of customer feedback into one platform.

• Go from raw data to insight with our host of AI-first features.

• Easily manage, track, and recruit the right people to talk to.

• Empower everyone in your organization to answer their burning questions