Start free
Upgrade to scale
Free
$0, no card required
For individuals to make sense of calls, documents, and surveys
What's included
- One channelA single channel to track and analyze feedback for getting started.to automatically classify your voice of customer data
- One projectCreate and manage a single research project to organize, analyze, and share insights.to analyze customer calls, recordings, docs, and surveys
- ChatAsk questions about your data and get instant AI-powered summaries from a single project.with and summarizeAI automatically generates quick summaries within a single project to speed up analysis.your data to uncover trends and run analysis
Enterprise
Custom pricing available
For organizations scaling and standardizing across teams
Everything in Free, plus
- Unlimited AgentsTrack every customer signal and automate closing the looptrack every customer signal and automate closing the loop
- Unlimited channelsOrganize continuous feedback by team, product, or data source with dedicated channels at scale.to automatically classify your voice of customer data
- DashboardsVisualize key metrics and track how feedback is trendingthat visualize customer signals 24 / 7
- Unlimited projectsCreate as many projects as your team needs—perfect for ongoing or cross-functional research.to analyze customer calls, recordings, docs, and surveys
- Unlimited Docs Generate shareable insights with customer clips and reelsto generate shareable insights with customer clips and reels
- Unlimited free chat queriesAnyone in your organization can query directly with Dovetail data from Slack or Teams.in Slack and Teams
- Organization features like folders, global tags, fields, templatesStandardize projects with global tags, fields, and templates for consistent and streamlined analysis.
- Advanced AI features like specific summariesStructure summaries using frameworks that match your team’s workflowand semantic searchSurface relevant insights based on meaning, not keywords
- Secure by design with redactionKeep your data safe and remove sensitive information by redacting any text, audio, and video., complianceMeet enterprise-grade requirements for security, safety, and privacy standards., and access controlControl who can manage, view, and edit projects with granular permissions.
- Priority support, dedicated customer success, onboarding assistance
Connecting the world's greatest companies to their customers
Custom pricing available
Centralize your user feedback
Create a single, searchable source of truth that brings every customer interaction into one organized repository.
Analyze your customer data
Let AI turn high-volume feedback into always-on customer intelligence, so you can identify what to work on next.
Act on your intelligence
Bridge the gap between discovery and delivery. Share AI generated insights and suggestions or fully automate your process with agents.
Platform
Built-in operational features for enterprise-grade efficiency and control
Security
Support
FAQs
Can’t find the answer here?
Users contribute data to—and do analysis within—your customer intelligence platform. Most customers buy enough users for their product management, design, customer experience, strategy, and innovation teams. Some also buy users for their sales, customer success, support, and marketing teams who also contribute data to and leverage on customer feedback.
Access is controlled by changing a user’s role—Manager, Contributor, or Viewer—or by restricting a project or a folder to a specific user. Admins can set up user groups to make this easier on our Enterprise plans.
There’s no way to pause a subscription today, but you’re not locked into paying if your team needs a break—downgrading to the Free plan is available any time, and you can move back to a paid plan whenever you’re ready.
You’ll keep full access through the end of the billing period you’ve already paid for, so there’s no refund for that remaining time since you’re still using the product during it. Once the period ends, your workspace moves into a 30-day read-only window so you can export your data—reach out to support if you need a hand—and after that, it’s deleted in line with your data retention policy.
Yes—Enterprise plans are invoiced with standard net-30 terms, so your finance team can process it as a normal vendor invoice rather than needing a credit card on file.
Dovetail bills in USD across every plan, which keeps pricing consistent no matter where your team is based. If a USD-denominated card is the obstacle rather than the currency itself, Enterprise plans can be invoiced instead of charged to a card, with payment still processed in USD.
All prices are tax exclusive, and additional taxes (GST, VAT, US Sales Tax, etc.) may be applied to your invoice.