Trusted answers from every interaction
AI-powered chat and search, built for enterprise customer intelligence. Get instant answers grounded in your data—whether you’re in Dovetail, Slack, or Teams.
Connecting the world’s greatest companies to their customers
Converse with your data
Ask in natural language, get contextual, evidence-backed answers, and produce polished outputs ready for collaboration and action.
Ask and explore
Query projects, channels, or your workspace and get evidence-backed answers with deep-linked citations.
Collaborative reporting
Generate and refine AI-powered docs and summaries that align teams on the next steps.
Cross-language support
Ask in one language, find answers in another to connect global teams.
Find what you need, instantly
Stop digging. Surface the exact moment, quote, or finding across every project, note, and field with powerful semantic search. Built to handle millions of records with speed and accuracy.
Semantic + keyword
Combine precision search with AI-powered context to uncover the most relevant results.
Unified results
See calls, surveys, docs, and notes in one place so teams align on a single source of truth.
Filters & fields
Narrow by tags, attributes, or custom fields to get from noise to insight in seconds.
Answers where you work
Bring customer intelligence into daily workflows. Ask questions in Slack or Teams and get context-rich answers from Dovetail—or automatically deliver weekly digests of customer voices straight to your channels.
Chat in Slack or Teams
Ask Dovetail a question and receive credible answers instantly.
Scheduled customer digests
Automate digest creation, and deliver to your messaging tool.
Real-time alignment
Share customer insights seamlessly where your team collaborates.
How customer insights drive and inspire Breville’s product innovation
Breville's iconic brand, built over decades, hinges on deep customer understanding. The global brand uses Dovetail to ensure every product aligns with user needs, driving brand loyalty and market leadership.
Atlassian champions their customer at a global scale with Dovetail
Global software giant, Atlassian, renowned for empowering teams with tools like Jira and Confluence, knows that meaningful innovation comes from truly understanding their customers.
How Itaú Unibanco delivers better banking experiences, faster with Dovetail
Since 2022, Brazil's largest bank has partnered with Dovetail, embracing an innovative approach to transform customer intelligence into award-winning banking products and experiences.
FAQs
AI-powered chat and semantic search give you instant, contextual answers grounded in your data—whether you're in Dovetail, Slack, or Teams.
Every response is evidence-backed with deep-linked citations to the exact moment, quote, or artifact in your workspace.
Use it directly in Dovetail, or ask questions from Slack and Microsoft Teams to bring answers into your daily workflows.
Yes—ask in one language and find answers in another to connect global teams.
Yes—generate and refine AI-powered docs and summaries that align teams on next steps.