The Customer Intelligence Platform that turns feedback from every source into decision-ready evidence your teams and agents can act on.
Book a demoThe bestnever guess

Punchaboveyour headcount
Do more with the team you have. Automate everyday tasks, find the patterns across all your customer conversations, and hand the insights to the people who can act on them.
Book a demo
Current, evidence-based models of your customers and segments, built from calls, tickets, surveys, and research. Talk to them in real time to ask questions and test ideas.

Digital Twins
Current, evidence-based models of your customers and segments, built from calls, tickets, surveys, and research. Talk to them in real time to ask questions and test ideas.
Learn more
Agents
Dovetail Agents work on a schedule, a trigger, or on demand. They watch for what’s changing, write up what they find, and propose what to do next.
Learn more
Channels
Analyze feedback at scale, from support tickets to app reviews, sales calls, and more. Stack-rank ideas, and decide which ones your team can act on straight away.
Learn more
Docs
Turn your workspace data into PRDs, reports, sales briefs, and executive summaries, each drafted from the evidence, linked to its sources, and delivered before anyone asks.
Learn more“For us, the value of Dovetail is efficiency. And with the AI features, it means we can extract more value from the existing customer data that we already have. It’s very powerful and has changed the way we work.”
Renato Leite
Head of Research Ops, Itaú Unibanco
30hrs
Weekly time saved per user
A full workweek back, every week. Powered by AI analysis.
Download the Forrester Total Economic Impact™ Study
Trust,by design
Connect Dovetail everywhere your team works, with security, privacy, and governance built in. Rest assured, your data is never used to train our models.
Book a demo
Certification and compliance
SOC 2 Type II, ISO 27001 certified, GDPR compliant, and HIPAA-ready for all workspaces.

Data handling and AI safety
Redact PII in text, audio and video. Set retention periods with data residency in US, Europe, or Australia.

Granular access control
Enterprise SSO, automated provisioning, and scoped, read-only access down to the individual user.

Audit and oversight
A full log of user and integration activity, MCP and API calls included, plus a workspace-level control.
“Dovetail enables us to access all of Breville’s insights gathered from around the globe—all in one place. This is incredibly valuable and saves us from losing or repeating invaluable information about our customers.”
Constance Docos
Senior UX Designer, Breville
Build your customercontextlayer
One workspace for the whole organization, connected to every feedback source. Every team and every agent works from the same evolving understanding of your customers.
Book a demo
Ask a question in plain language, get a traceable answer drawn from your first-party data, and turn it into a doc, an agent, or a report without leaving the conversation.

Chat
Ask a question in plain language, get a traceable answer drawn from your first-party data, and turn it into a doc, an agent, or a report without leaving the conversation.
Learn more
Projects
Projects transcribes every customer call, interview, and market research session, then surfaces the highlights, clips, and patterns your team needs to make the next big decision.
Learn more
Dashboards
Watch sentiment, volume, and themes shift in real time across every feedback source, so you see what customers care about and can act on emerging trends before they become a surprise.
Learn more
Workspace
Whatever one team works out is there for the next, and it stays current as new feedback lands.

Multilingual
Built-in AI translates all feedback automatically, revealing patterns across all markets, not just those in your language.

Search
Lighting fast keyword and semantic search with RAG enables your team to find insights in seconds.
“Every time a stakeholder does a search and finds something interesting from our repository—that kind of smile or that look of surprise or that wow moment, that realization that customer insights are actually important. That’s how I measure the ROI of Dovetail.”
Kevonte Mitchell
Staff UX Researcher, Okta
66%
Faster shipping
Faster from discovery to delivery—without sacrificing quality.
Download the Forrester Total Economic Impact™ Study
In their words, not ours
See all stories
How Itaú Unibanco delivers better banking experiences with Dovetail

How Atlassian turns customer signals into confident product decisions

Dovetail helps Canva turn millions of design moments into product decisions

How customer insights drive and inspire Breville’s product innovation

How CNH builds better agricultural machinery, 50% faster with Dovetail

Unlocking the AI edge for hiring the best talent with SmartRecruiters and Dovetail

How Itaú Unibanco delivers better banking experiences with Dovetail

How Atlassian turns customer signals into confident product decisions

Dovetail helps Canva turn millions of design moments into product decisions

How customer insights drive and inspire Breville’s product innovation

How CNH builds better agricultural machinery, 50% faster with Dovetail

Unlocking the AI edge for hiring the best talent with SmartRecruiters and Dovetail
above

