Ask. Never guess.Introducing Digital Twins →

The Customer Intelligence Platform that turns feedback from every source into decision-ready evidence your teams and agents can act on.

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The best
never guess

Dovetail product screenshot

Punchabove
your headcount

Do more with the team you have. Automate everyday tasks, find the patterns across all your customer conversations, and hand the insights to the people who can act on them.

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Digital Twins

Current, evidence-based models of your customers and segments, built from calls, tickets, surveys, and research. Talk to them in real time to ask questions and test ideas.

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Digital Twins

Digital Twins

Current, evidence-based models of your customers and segments, built from calls, tickets, surveys, and research. Talk to them in real time to ask questions and test ideas.

Learn more
Agents

Agents

Dovetail Agents work on a schedule, a trigger, or on demand. They watch for what’s changing, write up what they find, and propose what to do next.

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Channels

Channels

Analyze feedback at scale, from support tickets to app reviews, sales calls, and more. Stack-rank ideas, and decide which ones your team can act on straight away.

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Docs

Docs

Turn your workspace data into PRDs, reports, sales briefs, and executive summaries, each drafted from the evidence, linked to its sources, and delivered before anyone asks.

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Trust,by design

Connect Dovetail everywhere your team works, with security, privacy, and governance built in. Rest assured, your data is never used to train our models.

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Certification and compliance

SOC 2 Type II, ISO 27001 certified, GDPR compliant, and HIPAA-ready for all workspaces.

Data handling and AI safety

Redact PII in text, audio and video. Set retention periods with data residency in US, Europe, or Australia.

Granular access control

Enterprise SSO, automated provisioning, and scoped, read-only access down to the individual user.

Audit and oversight

A full log of user and integration activity, MCP and API calls included, plus a workspace-level control.

Read customer story

“Dovetail enables us to access all of Breville’s insights gathered from around the globe—all in one place. This is incredibly valuable and saves us from losing or repeating invaluable information about our customers.”

Constance Docos

Senior UX Designer, Breville

Breville

Build your customer
contextlayer

One workspace for the whole organization, connected to every feedback source. Every team and every agent works from the same evolving understanding of your customers.

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Chat

Ask a question in plain language, get a traceable answer drawn from your first-party data, and turn it into a doc, an agent, or a report without leaving the conversation.

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Chat

Chat

Ask a question in plain language, get a traceable answer drawn from your first-party data, and turn it into a doc, an agent, or a report without leaving the conversation.

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Projects

Projects

Projects transcribes every customer call, interview, and market research session, then surfaces the highlights, clips, and patterns your team needs to make the next big decision.

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Dashboards

Dashboards

Watch sentiment, volume, and themes shift in real time across every feedback source, so you see what customers care about and can act on emerging trends before they become a surprise.

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Workspace

Whatever one team works out is there for the next, and it stays current as new feedback lands.

Multilingual

Built-in AI translates all feedback automatically, revealing patterns across all markets, not just those in your language.

Search

Lighting fast keyword and semantic search with RAG enables your team to find insights in seconds.

In their words, not ours

See all stories
Itaú Unibanco

How Itaú Unibanco delivers better banking experiences with Dovetail

Atlassian

How Atlassian turns customer signals into confident product decisions

Canva

Dovetail helps Canva turn millions of design moments into product decisions

Breville

How customer insights drive and inspire Breville’s product innovation

CNH

How CNH builds better agricultural machinery, 50% faster with Dovetail

SmartRecruiters

Unlocking the AI edge for hiring the best talent with SmartRecruiters and Dovetail

Itaú Unibanco

How Itaú Unibanco delivers better banking experiences with Dovetail

Atlassian

How Atlassian turns customer signals into confident product decisions

Canva

Dovetail helps Canva turn millions of design moments into product decisions

Breville

How customer insights drive and inspire Breville’s product innovation

CNH

How CNH builds better agricultural machinery, 50% faster with Dovetail

SmartRecruiters

Unlocking the AI edge for hiring the best talent with SmartRecruiters and Dovetail

Run on evidence,
not guesses

Book a demo