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ContributorsJean Kaluza

Jean Kaluza

UX Researcher & Product Consultant

Experience

Jean has a wealth of experience in the digital space, spanning over a decade. She has collaborated with enterprises and startups, with one having been acquired for $36 million. Jean's approach revolves around Design Thinking, which not only caters to the needs of users but also takes into consideration available resources and the bottom line. This approach ensures that teams and processes remain efficient and focused.

Jean has successfully led product teams and played a key role in implementing streamlined product processes across multiple companies. Particularly noteworthy are the projects initially featured on Code School, which continue to be a central feature for Pluralsight.

Professional achievements

  • Led Product at Code School

  • Head of Product for StackPath

  • Innovation & Experience Designer at Walt Disney

  • Founder & Researcher at Product Shift

  • In-demand speaker for tech events since 2016, speaking on topics from Design Thinking to the UX of animation

IOT case study

ZenSpace is an IoT Startup in Silicon Valley. Their pods were manually reserved, but bookings only successfully happened with assistance. Users were completely missing the tablet on the pod's side and reached directly for the door handle. I proposed, designed, and product-managed the implementation of the centralized kiosk. There was additional functionality that managed the lights, lock, and fan within the pods as well.

Disney case study

I had the profound privilege of working as an Innovation & Experience Designer with Walt Disney Parks & Resorts Technology. We leveraged a heavily regulated Pattern Library while being directed by specific business requirements. We designed internal applications for our fellow cast members. After ideation sessions and light ethnographic research, using Axure created complex prototypes and delivered in-depth documentation to the development teams. The solution was so effective that teams as far as California reached out to join and work with us.

You can find Jean on the web at The Product Shift or via her LinkedIn profile.

Skills and expertise
Patient experienceResearch methodsProduct developmentUser experience (UX)Customer researchMarket researchSurveys

About our editorial process

At Dovetail, our mission is to create and share trustworthy content that helps everyone improve the quality of everything. No complicated jargon or industry terminology. No content written by AI-powered robots. Just what you need to know when you need to know it. And most importantly, every word is checked by an expert before it’s published.

Our independent authors and reviewers include experienced UX researchers, product designers, market researchers, survey specialists, product managers, and more. You can be confident what you read here is relevant, accurate, and high quality.

Articles written by Jean
How UX research facilitates human-centered design in healthcare

Last updated 16 November 2023

Articles reviewed by Jean
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A guide to using AI in UX research

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How can I become a product designer?

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How AI can transform product management

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Design process 101: How to get started

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Complete guide to AI in UX design

Last updated 31 July 2023

How to find and fix customer pain points

Last updated 28 August 2023

Five steps to create your customer persona

Last updated 28 February 2023

A quick guide to enterprise UI design

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What is the design thinking process?

Last updated 19 April 2023

What is the ideation process?

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Types of qualitative research designs

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Best 9 user research methods for 2023

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Lean UX 101: what you need to know

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Hamburger menu design 101

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The complete guide to stakeholder mapping

Last updated 7 February 2023

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Top interview methods for research

Last updated 12 April 2023

What is internal validity?

Last updated 7 February 2023

What is within-subjects study design?

Last updated 14 February 2023

What is industrial design?

Last updated 12 June 2023

What is a product vision?

Last updated 1 May 2023

What is a product life cycle?

Last updated 24 March 2023

What are actionable insights?

Last updated 15 February 2023

What is a project roadmap?

Last updated 15 April 2023

What does a product designer do?

Last updated 22 April 2023

What is the SCAMPER method?

Last updated 22 April 2023

What are project deliverables?

Last updated 22 April 2023

How to create surveys with Google Forms

Last updated 22 April 2023

How to run a product critique session

Last updated 23 March 2023

What Is a Minimum Viable Product (MVP)?

Last updated 23 March 2023


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