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For product marketers

Truly understand your customers

Instantly build expertise on your customers and market. Scale customer knowledge across the organization with zero manual effort.

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Channels has helped us uncover important themes for improvement in customer feedback without going through tens of hours of manual analysis.

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Rody Van Vianen

Senior Product Marketing Manager

Become the expert on your customer

Instantly make sense of every source of customer feedback to refine your messaging and GTM strategies. Enable the rest of your organization using the literal voice of your customer.

Make instant sense of customer feedback

Dovetail’s AI uncovers themes and key moments across customer calls, support tickets, surveys, and more. Uncover the insights that drive your strategy.

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Bring your users into every conversation

With every customer touch point in Dovetail, you can quickly understand their jobs to be done, pain points, and what sets you apart from the competition.

Influence every decision across the org

Align your team on a shared view of your customer and market. Stop wasting time building another slide deck, and instantly influence decisions with customer insights.

Product screenshot

Make instant sense of customer feedback

Dovetail’s AI uncovers themes and key moments across customer calls, support tickets, surveys, and more. Uncover the insights that drive your strategy.

Product screenshot

Bring your users into every conversation

With every customer touch point in Dovetail, you can quickly understand their jobs to be done, pain points, and what sets you apart from the competition.

Product screenshot

Influence every decision across the org

Align your team on a shared view of your customer and market. Stop wasting time building another slide deck, and instantly influence decisions with customer insights.

Global smart search where you work

Get instant answers to burning customer questions in Slack and Microsoft teams. Set regular updates to stay informed of new insights.

AI-powered analysis

Make sense of calls, surveys, and more. Dovetail’s AI saves you hours by automatically surfacing key moments.

Automatic trend analysis

Stay on top of trends in support tickets, NPS scores, and more using AI-powered thematic classification.

Highlight reels

Instantly create sizzle reels of customer feedback. Easily share with your team to build empathy and drive alignment on every decision.

For customer experience

Instantly build expertise on your customers and market. Scale customer knowledge across the organization with zero manual effort.

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Most features don't get used, with Judd Antin, Alastair Simpson, and Claire Drummond

Build deep customer understanding

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