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Contributors

Jean Kaluza

UX Researcher & Product Consultant

Experience

Jean has a wealth of experience in the digital space, spanning over a decade. She has collaborated with enterprises and startups, with one having been acquired for $36 million. Jean's approach revolves around Design Thinking, which not only caters to the needs of users but also takes into consideration available resources and the bottom line. This approach ensures that teams and processes remain efficient and focused.

Jean has successfully led product teams and played a key role in implementing streamlined product processes across multiple companies. Particularly noteworthy are the projects initially featured on Code School, which continue to be a central feature for Pluralsight.

Professional achievements

  • Led Product at Code School

  • Head of Product for StackPath

  • Innovation & Experience Designer at Walt Disney

  • Founder & Researcher at Product Shift

  • In-demand speaker for tech events since 2016, speaking on topics from Design Thinking to the UX of animation

IOT case study

ZenSpace is an IoT Startup in Silicon Valley. Their pods were manually reserved, but bookings only successfully happened with assistance. Users were completely missing the tablet on the pod's side and reached directly for the door handle. I proposed, designed, and product-managed the implementation of the centralized kiosk. There was additional functionality that managed the lights, lock, and fan within the pods as well.

Disney case study

I had the profound privilege of working as an Innovation & Experience Designer with Walt Disney Parks & Resorts Technology. We leveraged a heavily regulated Pattern Library while being directed by specific business requirements. We designed internal applications for our fellow cast members. After ideation sessions and light ethnographic research, using Axure created complex prototypes and delivered in-depth documentation to the development teams. The solution was so effective that teams as far as California reached out to join and work with us.

You can find Jean on the web at The Product Shift or via her LinkedIn profile.

Skills and expertise
Patient experienceProduct developmentResearch methodsUser experience (UX)Employee experienceSurveysMarket researchCustomer research

About our editorial process

At Dovetail, our mission is to create and share trustworthy content that helps everyone improve the quality of everything. No complicated jargon or industry terminology. No content written by AI-powered robots. Just what you need to know when you need to know it. And most importantly, every word is checked by an expert before it’s published.

Our independent authors and reviewers include experienced UX researchers, product designers, market researchers, survey specialists, product managers, and more. You can be confident what you read here is relevant, accurate, and high quality.

Articles written by Jean
How to design better user experiences for physicians

Last updated 25 November 2023

Articles reviewed by Jean
How AI can transform product management

Last updated 10 August 2023

What is ethnographic research?

Last updated 19 January 2023

What are focus groups?

Last updated 19 January 2023

What is cognitive bias?

Last updated 5 September 2023

What is quantitative data?

Last updated 19 January 2023

What is critical thinking?

Last updated 21 August 2023

User interface design 101: updated guide

Last updated 26 January 2023

All you need to know about UX research

Last updated 21 February 2023

The ultimate guide to heuristics

Last updated 21 February 2023

How can I become a product designer?

Last updated 27 March 2023

What are project deliverables?

Last updated 22 April 2023

What is a project roadmap?

Last updated 15 April 2023

What is a product strategy?

Last updated 15 April 2023

What does a product designer do?

Last updated 22 April 2023

What Is a Minimum Viable Product (MVP)?

Last updated 23 March 2023

12 survey question types with examples

Last updated 22 February 2024

What are actionable insights?

Last updated 15 February 2023

What is skeuomorphism?

Last updated 27 April 2023

What is quality management?

Last updated 25 June 2023

What is a product life cycle?

Last updated 3 April 2024

What is internal validity?

Last updated 7 February 2023

What is a product mix?

Last updated 10 June 2023

Best 9 user research methods for 2023

Last updated 31 January 2023

What is within-subjects study design?

Last updated 14 February 2023

Hamburger menu design 101

Last updated 20 March 2023

What is the SCAMPER method?

Last updated 22 April 2023

How to run a product critique session

Last updated 23 March 2023

What is a product vision?

Last updated 1 May 2023

What is industrial design?

Last updated 12 June 2023

Guide to the prioritization matrix

Last updated 25 May 2023

What is the ideation process?

Last updated 22 March 2023

What is the design thinking process?

Last updated 19 April 2023

Design process 101: How to get started

Last updated 23 March 2023

How to create surveys with Google Forms

Last updated 22 April 2023

What is brand experience?

Last updated 19 May 2023

10 best UX design bootcamps for 2024

Last updated 7 July 2023

What is interaction design?

Last updated 18 April 2023

Guide to generative UX research

Last updated 13 April 2023

What is a digital customer journey?

Last updated 22 May 2023

Journey mapping in UX design

Last updated 21 February 2023

What is information architecture?

Last updated 14 March 2023

A guide to predictive analytics in 2024

Last updated 27 April 2023

A guide to using AI in UX research

Last updated 22 June 2023

What is adaptive design in UX?

Last updated 19 May 2023

Top usability testing tools in 2024

Last updated 14 May 2023

Design system: Ultimate guide with examples

Last updated 27 February 2023

The ultimate guide to service blueprints

Last updated 27 February 2023

What is digital customer engagement?

Last updated 14 May 2023

Complete guide to AI in UX design

Last updated 31 July 2023

How to find and fix customer pain points

Last updated 28 August 2023

Five steps to create your customer persona

Last updated 28 February 2023

A quick guide to enterprise UI design

Last updated 11 March 2023

Using broad questions in research

Last updated 7 February 2023

An overview of deductive reasoning

Last updated 12 February 2023

A guide to focus group interviews

Last updated 12 March 2023

What is grounded theory?

Last updated 7 February 2023

Types of qualitative research designs

Last updated 20 February 2023

What is visual design?

Last updated 11 March 2023

A guide to human-centered design

Last updated 20 March 2023

Lean UX 101: what you need to know

Last updated 27 April 2023

Tooltips: The ultimate guide

Last updated 22 May 2023

What is UX storyboarding?

Last updated 13 April 2023

UI designer: 10 facts about the job

Last updated 25 March 2023

What is the HEART framework?

Last updated 13 April 2023

The complete guide to stakeholder mapping

Last updated 7 February 2023

Top interview methods for research

Last updated 12 April 2023

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