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ContributorsHugh Good

Hugh Good

Global Market Intelligence & Research Manager

Hugh has over 15 years of market research experience, many spent working in partnership with some of the world's largest market research agencies. Hugh has a Master's degree in Business Psychology from The University of Waikato in New Zealand.

Skills and expertise
Market researchCustomer researchResearch methodsSurveysProduct development

About our editorial process

At Dovetail, our mission is to create and share trustworthy content that helps everyone improve the quality of everything. No complicated jargon or industry terminology. No content written by AI-powered robots. Just what you need to know when you need to know it. And most importantly, every word is checked by an expert before it’s published.

Our independent authors and reviewers include experienced UX researchers, product designers, market researchers, survey specialists, product managers, and more. You can be confident what you read here is relevant, accurate, and high quality.

Articles written by Hugh
Social media market research: Navigating opportunities and challenges

Last updated 3 April 2024

Articles reviewed by Hugh
How to code & analyze open-ended questions

Last updated 30 January 2024

What you need to know about authority bias

Last updated 17 January 2024

What is customer experience marketing?

Last updated 30 April 2024

What is a unique selling proposition?

Last updated 30 April 2024

How to find and fill gaps in the market

Last updated 30 April 2024

How to write a research paper

Last updated 11 January 2024

Implications in research: A quick guide

Last updated 11 January 2024

Market intelligence: A quick guide

Last updated 1 April 2024

What is a representative sample?

Last updated 1 April 2024

What is a PEST analysis?

Last updated 1 April 2024

How to improve customer satisfaction

Last updated 21 March 2024

How to do AI content analysis: A full guide

Last updated 20 December 2023

How to craft an APA abstract

Last updated 16 December 2023

Customer data integration 101

Last updated 30 January 2024

How to present limitations in research

Last updated 30 January 2024

Customer engagement 101: The complete guide

Last updated 21 February 2023

What is customer obsession?

Last updated 2 April 2023

What is customer segmentation?

Last updated 11 May 2023

Consumer insights: A quick guide

Last updated 21 February 2023

What is a longitudinal study?

Last updated 20 February 2023

What is quantitative research?

Last updated 20 February 2023

What you need to know about ethnography

Last updated 7 February 2023

A guide to coding qualitative research data

Last updated 12 February 2023

What is an independent variable?

Last updated 14 February 2023

What is causal research design?

Last updated 14 May 2023

What is structured data?

Last updated 27 February 2023

What is a control group?

Last updated 6 February 2023

What is inductive reasoning?

Last updated 6 February 2023

What are research skills?

Last updated 26 April 2023

What is a population of interest?

Last updated 22 May 2023

What is market segmentation?

Last updated 18 March 2023

An introduction to customer analysis

Last updated 14 March 2023

What is risk analysis?

Last updated 6 April 2023

Why is customer loyalty important?

Last updated 28 February 2023

13 common customer types

Last updated 29 April 2023

What is the false consensus effect?

Last updated 7 February 2023

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