Enterprise-grade AI customer intelligence

Empower teams to turn insights into action

Instantly surface critical customer insights hidden across your organization with one secure platform built to scale.

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Connecting the world’s greatest companies to their customers

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No data silos. Just instant insights for everyone.

Dovetail aligns the entire organization around a shared view of the customer, automatically turning scattered feedback into rich insights that inspire innovation.

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The unintended costs of data silos in large organizations

Understand the impact of data silos, and develop strategies to overcome them for better collaboration and decision-making.

Unlocking the voice of your customer, at an all new scale

Discover how Dovetail’s latest updates deliver customer insights directly into your workflow.

Security & compliance when scaling customer intelligence

Ensure the safety and privacy of your proprietary data with advanced security and compliance measures.

Enterprise security and compliance

You care about security, reliability, privacy, and compliance, and we do too. Explore our industry-leading compliance, advanced security, and visit our trust center to learn more.

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SOC 2 Type II

Our report confirms that our security policies and controls consistently adhere to the highest industry standards.

ISO 27001:2022

Dovetail is ISO 27001 certified, showing our commitment to the highest requirements of information security.

HIPAA

Dovetail’s HIPAA certification shows we are committed to protecting the privacy and security of sensitive health information.

GDPR & CCPA

Find more here, including information about our practices, Data Processing Agreement, and more.

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Responsible AI

Learn how Dovetail uses enterprise AI, how we source components, and how customer data is—and isn’t—used in our services.

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Resources to help you scale your research

Find helpful and inspiring resources to scale the impact of your research, and to drive smarter decision making for every team.

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Investing in insights infrastructure for product teams

Explore how today’s qualitative insights differ from yesterday’s data science approaches.

AI in product development: Uses, benefits, and examples

From manufacturing and automotive to healthcare and aerospace, AI is transforming product development.

Five templates to streamline product feedback

Discover templates from the Dovetail community designed to turn product feedback into insights.

Five principles for scaling and democratizing product research

Learn how to support your org’s research needs and enable stakeholders to run their own research.

These are the business metrics every user researcher should know

Instead of talking about how important user research is, start proving.

How to organize customer feedback effectively

Find out how to turn scattered insights into strategic decisions that drive customer satisfaction.

Dovetail brings everything into one place. Everyone in the product team can easily go in and view research sessions. It makes everything less chaotic, more organized, and the research team less stressed.

Becky White

Head of Design Research

Resources for business leaders

Insightful resources to help leaders navigate and shape the future of customer intelligence.

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ROI and impact of AI-powered customer insights

From saving time, reducing risk and building better products, centralizing and scaling research across your org can drive significant impact.

How to tackle ResearchOps in a rapidly scaling organization

Fast growing ServiceNow talks about how they manage customer knowledge.

Five ways Dovetail helps ReOps scale research

See how Dovetail offers a structured approach to managing insights across teams, tools, and methods.

Explore Dovetail resources

Browse our top resources for helping teams scale insights org wide.

How to build a shared understanding through research

Speed up value delivery by aligning stakeholders in the research process—watch our workshop to learn how.

Unlocking innovation with a customer insights hub

Learn how to overcome fragmented data challenges, explore the future of customer insights, and see how real-world case studies can inspire your next strategic move.

Insights at scale with Okta and Webflow

Discover how Okta and Webflow are scaling an insights-driven culture.

Reputation management: Years to build, moments to break

Learn how best-in-class brands can protect their reputation, prevent business reputation damage, and build lasting brand trust and loyalty.

Convince your stakeholders

Need help getting buy-in? Explore resources, tips and ROI data to help your stakeholders understand the value Dovetail can deliver to your entire org.

The Total Economic Impact™ of Dovetail Report

Dovetail's customer intelligence platform delivers 236% ROI to large organizations. Examine Forrester's findings.

Faster insights, fewer failures: How quick customer feedback analysis can save your product

Fast-moving companies stay ahead by making data-backed decisions, in real time. Learn how your org can too.

What to do before building your research repository

Tips for pitching a research repository to your stakeholders, mapping out your current customer knowledge and more.

Stakeholder buy-in at every step, now with AI-powered summaries

Find out how AI-powered summaries can take pressure off the job of keeping stakeholders and teams excited and looped in every step of the way.

Supergluing insights: Making research stick with stakeholders

Four methods for helping make sure research outputs land with impact.

Integrations

Insights where your team works

Connect Dovetail with your team's apps to create a powerful customer intelligence platform that seamlessly fits the way you work.

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AI and the future of insights

AI has unlocked entirely new ways of understanding your qualitative customer feedback at scale. Learn how today’s best orgs are using this opportunity to drive rapid innovation and stay lightyears ahead of the competition.