How Dovetail ensures enterprise-grade security and compliance

At Dovetail, we recognize that safeguarding data integrity, maintaining confidentiality, and ensuring accessibility are paramount. These are not mere add-ons or afterthoughts; they are fundamental principles that are woven into the very fabric of our platform. We understand that our customers entrust us with their most valuable asset—their data—and we take this responsibility with the utmost seriousness.

Through rigorous adherence to industry-leading standards, Dovetail sets itself apart as a secure and reliable customer intelligence solution.

At the heart of Dovetail’s operations lies an unwavering commitment to security, privacy, and compliance. With a sharp focus on enterprise security and compliance, our dedication transcends baseline adherence, embedding into the culture and processes that define our company and product. With security protocols and privacy measures ingrained at every stage, organizations can feel confident that with Dovetail security, the right guardrails are in place to keep their customer data safeguarded. For a comprehensive exploration of our security practices, see our Trust Center.

The following certifications underscore our commitment to protecting sensitive enterprise data and ensuring compliance with prevalent regulatory requirements.

ISO 27001 certification

ISO 27001 is an internationally recognized standard for information security management, providing a systematic framework for managing sensitive company information. Dovetail’s achievement of ISO 27001 certification reflects our dedication to maintaining a robust information security management system. This involves ongoing risk assessments, meticulous management of vulnerabilities, and a commitment to continuous improvement—hallmarks of our security-first approach.

Implementing ISO 27001 allows Dovetail to systematically analyze its security risks, factoring in threats, vulnerabilities, and impacts. We then establish and operate comprehensive information security policies and objectives, fostering a culture of security awareness across the organization.

SOC 2 Type II

The SOC 2 attestation report evaluates a company’s security posture. By examining controls related to security, availability, and confidentiality, a SOC 2 report signifies that a vendor actively employs measures to protect customer data. This assessment extends beyond technical safeguards to encompass operational processes such as incident response and monitoring. Dovetail delivers continuous SOC 2 compliance audits to ensure sustained protection and operational transparency.

HIPAA add-on

If you operate in the healthcare industry, then you’re likely already familiar with the Health Insurance Portability and Accountability Act of 1996. Dovetail offers a HIPAA add-on specifically designed for our Enterprise plans. This includes robust access controls, sophisticated encryption, and detailed data management protocols tailored to protect electronic protected health information.

GDPR readiness

At Dovetail, we are GDPR ready. We have integrated GDPR initiatives into our operations, focusing on transparent data processing, robust user consent mechanisms, and diligent data protection measures. By building security into every layer of our architecture, we ensure our Services are designed and developed with a ‘privacy by design’ approach at their core.

We employ a comprehensive strategy for Dovetail security in relation to our infrastructure and application. We use leading threat intelligence to help protect our customer data, we have advanced infrastructure security monitoring to detect vulnerabilities and intrusions, and our corporate security strategy helps protect Dovetail assets and limit the movement and access of sensitive data. For a comprehensive look at our infrastructure and application security measures, head to our Trust center.

In the event of a data breach, Dovetail’s established protocols ensure a swift and effective response, prioritizing risk mitigation and prompt communication with affected customers. Our risk management principles emphasize the identification and addressing of potential vulnerabilities before they can manifest as threats. By consistently updating our risk assessments and refining our incident response strategies, we ensure a proactive defense against data breaches.

These practices not only facilitate quick recovery in case of a breach but also contribute to building trust with organizations that rely on Dovetail’s customer intelligence solution. Knowing that robust measures are in place offers peace of mind to organizations determined to protect their most valuable asset—data.

Dovetail offers advanced access controls that utilize single sign-on (SSO) capabilities with Google and Microsoft accounts. This feature enhances security and user convenience by allowing streamlined login processes. Organizations have the flexibility to configure managed identity providers, automating user provisioning and simplifying onboarding and offboarding procedures. These measures ensure that only authorized users can access critical insights, maintaining data integrity and security.

SSO capabilities are complemented by features that allow for strategic user access management—enabling organizations to enforce strict policies about who can access sensitive information. These capabilities ensure that the right people have access to the right data at the right time, reducing the risk of unauthorized exposure.

Dovetail also offers Enterprise customers the ability to auto-delete data and redact personally identifiable information. With custom data retention, teams can automate the deletion of video and audio files across their workspace after a defined period of time. And with redaction, teams can protect PII by blurring and muting videos and redacting transcript text.

Dovetail provides a comprehensive suite of security and compliance solutions, far exceeding the basic industry expectations to meet the demanding requirements of large and complex organizational environments. 

Enterprise organizations can trust Dovetail to enhance their operations through a secure and compliant customer intelligence platform. To explore how Dovetail can empower your organization, talk to our sales team. Not ready to talk? Download our free ROI of AI-powered insights whitepaper to discover how centralizing insights, scaling research across your organization, and fostering a customer-centric culture can drive significant impact. Or discover more resources to help your organization understand how to leverage the power of customer intelligence.

In a data-driven world, enterprise security and compliance are not optional—they are mandatory for safeguarding sensitive information. With Dovetail as your partner, ensure your customer data is protected, compliant, and optimized for decision-making.

Dovetail's compliance certifications and standards include ISO 27001 certification for information security management and SOC 2 Type II for security, availability, and confidentiality. Additionally, Dovetail offers a HIPAA add-on for healthcare clients and is GDPR ready with privacy by design principles.