Blog

If you don't go on-call for your customer, you don't own it

Unreasonable experiences: why great products are no longer enough

What’s possible when Claude’s connected to Dovetail

Introducing Dovetail’s most powerful chat yet

No, your team can't just use ChatGPT for this

Introducing the new Dovetail experience—a simpler way to get around

Introducing Explore: a new way to dive into customer knowledge

How we measure AI quality at Dovetail

Prototype with real customer data using the Dovetail connector for Figma Make

What’s the best way to generate customer intelligence at scale?

How do top brands collect and apply customer intelligence?

Trading my desk for a classroom and why Dovetail supports it

Evolving our colour system: refining the palette

The team and vision behind Dovetail’s brand evolution

Introducing Dovetail’s Fall 2025 Launch: AI Agents, Dashboards, Docs, integrations, and more

How to power your product strategy with customer intelligence—a PM’s guide

How customer success teams drive real outcomes with Dovetail

Dovetail launches AI-first customer intelligence platform to power customer-led product development

From customer feedback to instant AI prototypes: Announcing our Alloy partnership

The President’s Club playbook: How sales makes customer intelligence their secret weapon with Dovetail

Beyond parental leave: building a family-friendly culture at Dovetail

Stop the HIPPO, start the sprint: How a Designer leads evidence-backed decisions with Dovetail

The day Customer Success stopped putting out fires and started building customer trust with Dovetail

Build high quality AI features with simple feedback loops

How Dovetail helps support teams streamline trend reports and makes them look like rockstars in the process

How Dovetail helps PMs ditch cat herding and focus on delivering products users love

What is a customer intelligence platform?

The human spark behind Dovetail's AI-first approach

Behind the scenes: a week with Dovetail’s workplace experience wizards

Introducing agentic chat—how we're making Chat faster, more accurate, and more trustworthy

How Dovetail’s team uses AI agents to build a more delightful Dovetail

What makes product design at Dovetail unique

Dovetail 2025 Spring Launch—your customer intelligence platform gets smarter

A look under the hood—how and why we built Dovetail MCP server

How to become an AI super user: Your complete guide

Context is key: the story behind how we enhanced our Channels onboarding and AI-powered topics

Customer Intelligence: Purpose-built AI vs. General LLMs

From pixels to profit: The next era of UX tools

Understand the humans in your data, with AI-powered contextual chat

Pioneering responsible AI management – Dovetail achieves ISO 42001 certification

Fireside Chat with Microsoft AI’s Jess Holbrook: Where is UXR headed now that AI is everywhere?

Mediated meaning: AI’s role in the research craft

The past, present, and future of design and usability with Jakob Nielsen

Insight Out 2025—how AI is reshaping customer understanding and the way product teams work

Dovetail in the details: 19 updates to help teams build a single source of truth for customer feedback

Seamlessly purchase Dovetail via AWS Marketplace

Introducing Dovetail 3.0—new products and features to unlock customer centricity org-wide

How Dovetail uses Channels to ensure customer feedback is at the heart of product decisions

Ask Dovetail: A hackathon project that turned into the future of how teams consume customer insights

Four taxonomy best practices

Dovetail is now ISO certified—here is what it means for you

Dovetail in the Details: 18 updates to analyze data fast and manage your insights hub with ease

Years to build, moments to break

Prioritizing product like Sherlock Holmes with Dovetail's Sarah Burton

Most features don't get used, with Judd Antin, Alastair Simpson, and Claire Drummond

How customer insights saved us from the AI echo chamber

Introducing Channels

Just like magic: Dovetail’s newest features are here

Insights where you work: connect Dovetail with 8+ tools like Notion, OneDrive, and Productboard

Our moonshot

What Dovetail does and does not do

Our new company purpose: Improve the quality of every thing

Five ways we reinforce our product-led growth model at Dovetail

How we make it: A peek inside Dovetail’s product

The secret’s out: We’re officially in the top ten of Australia’s Best Workplaces™️!

Unsolicited parenting advice for those considering joining a startup

Make it dope: How our Creative Studio team does it

Creative spark: The big bets we’ve taken on creativity

Announcing our $63M Series A, led by Accel

Bigger isn’t better: what it’s like to be an engineer at Dovetail

It’s official—we’re a great place to work!

Have a break, have a KitKat day

Hip to be square: why we still believe in office culture

Up close and personal with new Dove-atars

Why we waited more than three years before creating Dovetail’s values

Getting the brand back together

Looking to 2021: What we’ve got in the hype-line

We’re here to help—introducing our new help center

Why we raised $4M and what we’re planning for 2020

Looking forward to 2019—our goals and our plan to get there

Reflecting on 2018: achievements, lessons, and struggles

Dovetail awarded government grant to fund automated analysis