Talking to customers is easy, we help you listen
Struggling to unify your enterprise’s voice of customer data? Centralize feedback from every team and tool in Dovetail, and use AI to unlock the power of compounding customer insights.
The ROI of Dovetail
Examine the business benefits, cost savings, and ROI achieved by large organizations that use Dovetail for customer intelligence.
236%
Return on investment
$2.27M
Present value
$1.59M
Net present value
6 months
Under 6 months payback
Transform calls, documents, and surveys
Uncover customer feedback insights hidden in complex data—instantly. Automatically transcribe, summarize, highlight, and tag feedback to gain the clarity you need to make your next move.
Track feedback in real time
Analyze thousands of support tickets, product reviews, and churn reasons—fast. Spend less time sorting data and more time building exceptional experiences.
Channels has helped us uncover important themes for improvement in customer feedback without going through tens of hours of manual analysis.
Rody Van Vianen
Senior Product Marketing Manager
Secure by design
We know how seriously you treat your customer data. That’s why we’ve built security into our AI tool for qualitative analysis, with the features and certifications to prove it.
HIPAA
Healthcare data is stored and processed in Dovetail’s HIPAA solution and is compliant with the standards set out in HIPAA.
GDPR & CCPA
We recognize the importance of adhering to regulations in advancing information security and privacy for citizens of the EU.
SOC 2 Type II
Our SOC 2 Type II report demonstrates the appropriate controls we have in place to mitigate risks related to security.
ISO 27001:2022
We are fully compliant with the international standard for information security management.
Build a customer-centric team at scale
Dovetail empowers every team with customer insights. Implement best practices that give you the confidence that comes from deeply understanding your customer.
Ask Dovetail
Brings the voice of the customer to life for the entire org, directly in Slack and Microsoft Teams. Ask questions, receive regular podcast updates, and feel more connected to your users.
Access insights, instantly
Quickly share customer insights where your stakeholders are. No Dovetail account required.
Connect your tools
Bring insights into your teams’ workflow to keep the customer at the center of everything.
Hear directly from customers
Don’t waste time with video editing. Quickly create shareable sizzle reels of customer feedback in an instant and share with your team.
With Dovetail, the work we’ve done in the past is always available so that the work we do in the future isn’t redundant.
Roy Olende
Head of UX Research
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