User-friendliness also involves technical considerations. These considerations will likely be based on awareness of your own technical requirements, ranging from:
• Sales call volume
• Phone systems, such as on-premise private branch exchange (PBX) or cloud-based voice-over IP (VoIP)
• Storage mediums, protocols, and accessibility
Your broader communication suite, including:
• SMS
• Email
• Web chat
• Audio calls
• Video calls
Unless you’re extremely tech-savvy, you’ll want an easy, streamlined experience. When comparing call recording systems, look out for any of the following technical features:
Automatic call detection recording (packet sniffing)—a function typically reserved for IP-based calling (like VoIP)
Employee-initiated recordings (usually best supported by PBX systems with extensive call-routing options)
Call monitoring—helpful for live sales call analysis
Metadata storage—for easier sorting and searchability (of call times, phone numbers, and other supporting data)
Cloud-based virtual telephony—useful for hybrid, remote, and international businesses