User research repository to keep customer insights in one place
Create a single, searchable hub for customer insights across your enterprise organization. No more silos. Align behind a single view of your customer.
The ROI of Dovetail
Examine the business benefits, cost savings, and ROI achieved by large organizations that use Dovetail for customer intelligence.
236%
Return on investment
$2.27M
Present value
$1.59M
Net present value
6 months
Under 6 months payback
Data in, insights out. Dovetail does the work
Every call, doc, survey, and piece of feedback in one place, no matter the team. Dovetail’s AI transforms mountains of complex data into insights so you’ve got more time to focus on building something great.
Auto-import
Seamlessly import every sales call, feedback survey, support ticket, and more. Build workflows to connect your team to your customer.
Instant analysis
AI-powered analysis turns videos, documents, and feedback into shareable customer insights in minutes.
Insights that inspire
Quickly gather data points and build video sizzle reels and visually stunning reports.
Easy sharing
Share insights in the tools your teams already use. Public web links unfurl in Slack, Notion, and others to remove friction for your team.
As we’ve grown the projects inside of Dovetail, we’ve grown awareness internally. Now, more people are interested in participating. It's nice for people outside the core team contribute research to the larger organization.
David Turell
Head of New Product Design
Answers at your fingertips
Ask Dovetail answers questions about your customers directly in Slack and Microsoft Teams. Configure regular, podcast-style updates that keep you up-to-date on new insights. It’s like having your customer in the room with you.
Build a customer-centric team at scale
Dovetail empowers every team with customer insights. Implement best practices to get the most out of every interaction and unlock new levels of customer understanding.
Custom home and feeds
Surface the insights that matter most to your stakeholders as soon as they log into Dovetail.
Project templates
Standardize insight discovery across your organization with shared best practice templates.
Workspace tags and fields
Uncover themes across your hub with a shared taxonomy to categorize data.
Developer API
Integrate your tools, automate actions, and make insights part of every workflow.
Security without the complexity
We know how seriously you treat your customer data. That’s why we have kept security at the foundation of our platform, and we’ve got the features and certifications to prove it.
Magic redact
Instantly remove sensitive information from transcripts, blur video, and share redacted highlights with one click.
Custom data retention
Automate data deletion after a defined period of time to ensure you remain compliant.
Access control
Manage user roles and control individual permissions to protect confidentiality and privacy.
SCIM
Automate user provisioning and management in your workspace for instant scalability.
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