Dashboards that turn insight into action
Our dashboards help you spot risks before they escalate, act on new opportunities, and focus your team on the work that matters most.
Act before issues escalate
Proactively spot negative trends like emerging churn risks or service failures before they grow.
Act before issues escalate
Proactively spot negative trends like emerging churn risks or service failures before they grow.
Seize new opportunities
Uncover positive themes and identify shifts in customer needs so you can respond faster and amplify what works.
Get a clear, complete view
Automatically filter out the noise to get a complete view of every customer signal and focus on what matters.
Get a clear, complete view
Automatically filter out the noise to get a complete view of every customer signal and focus on what matters.
Connect feedback to impact
Go beyond basic satisfaction scores. Quantify your qualitative feedback to tie customer themes directly to business outcomes.
Connect feedback to impact
Go beyond basic satisfaction scores. Quantify your qualitative feedback to tie customer themes directly to business outcomes.
Connecting the world’s greatest companies to their customers
See customer signals, clearly
Visualize customer sentiment, feedback themes, NPS, and CSAT in customizable dashboards. Slice across segments to proactively identify risks and measure the impact of your product decisions.
Global summaries
Gain the most complete view of every customer signal with global summaries
How customer insights drive and inspire Breville’s product innovation
Breville's iconic brand, built over decades, hinges on deep customer understanding. The global brand uses Dovetail to ensure every product aligns with user needs, driving brand loyalty and market leadership.
Atlassian champions their customer at a global scale with Dovetail
Global software giant, Atlassian, renowned for empowering teams with tools like Jira and Confluence, knows that meaningful innovation comes from truly understanding their customers.
How Itaú Unibanco delivers better banking experiences, faster with Dovetail
Since 2022, Brazil's largest bank has partnered with Dovetail, embracing an innovative approach to transform customer intelligence into award-winning banking products and experiences.
FAQs
They're AI-powered, customizable dashboards that visualize customer sentiment, feedback themes, NPS, and CSAT to turn insight into action.
They surface negative trends like emerging churn risks or service failures so you can act before they escalate.
Yes—dashboards uncover positive themes and shifts in customer needs so you can amplify what works.
You can track data across five widgets including Theme, Sentiment, NPS, CSAT, and Keywords, and slice across segments to measure the impact of product decisions.