From overwhelming feedback to focus
Turn all your customer feedback into real-time insights with AI. Uncover trends and build products people love. Hear the voice of the customer.
Decode thousands of data points in minutes
Bring your support tickets, product reviews, and continuous feedback into one place and let Dovetail make sense of it. You don’t need months of training or endless support. Go ahead, set up Channels in minutes.
You’re always in control
Work with Channels’ advanced classification engine to explore and customize themes that matter most. It’s your data, your rules.
Get instant updates
Stay across the latest trends in feedback with weekly summaries of activity since you last visited.
Drill into themes
Filter by segment, product, or timeframe. Unlock a whole new perspective.
Go straight to the source
See the root of your key themes. Explore underlying feedback and confirm your most critical themes.
The combined power of Dovetail
Conduct hands-on studies in Projects while automatically tracking incoming feedback in Channels. Dovetail is your centralized hub for searching, analyzing, and uncovering insights across your entire insights ecosystem.
Connecting the world’s greatest companies to their customers
FAQs
Channels maintains the same Enterprise-grade security standards trusted by many companies in the Fortune 500. No customer data is used to improve or train our model—all training occurs before the models are deployed. Learn more: trust.dovetail.com
Unlike tools like ChatGPT—which may use your data to train their models—we use our own tailored processing infrastructure, meaning your data remains entirely your own.
Your feedback is safe with us and backed by GDPR, HIPPA, and SOC 2 certifications.
Yes. The Channels API allows you to upload data points in existing channels to speed up the process of importing user feedback. Learn more: developers.dovetail.com,
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