Sync all of your feedback
Connect support tickets, app reviews, and any other source of continuous feedback and give your team real-time access to the most important issues customers are facing.
Smarter AI, themes you care about
Let Dovetail make sense of your data. You don’t need months of training or endless support. Uncover trends in minutes, not hours.
Get answers fast and share insights instantly
Ask your data a question. Get an instant answer. Share it. It’s that simple.
Chat
Chat with Dovetail in Channels to explore reviews, dig into themes, and uncover root causes, conversationally and at scale.
Create insights
Automatically generate structured, cited docs from feedback like feature requests, PRDs, or VOC reports - ready to share.
Unified view of all feedback
Sync feedback from support tickets, reviews, and more—then combine with insights from tests and calls in Projects for a full view of user trends.
Enhance context
Add a custom prompt to improve the quality of topics and themes. Share details like your role, goals, or focus areas to generate more relevant, personalized results.
Delight every user
Configure custom filters for user type, geography, company size, or anything else that matters to your org.
Get instant pulse checks
See how any changes to your user experience impact their sentiment over time. Directly connect your strategies to improved outcomes for your customers and the business.
Channels has helped us uncover important themes for improvement in customer feedback without going through tens of hours of manual analysis.
Rody Van Vianen
Senior Product Marketing Manager
Always on, so you don’t have to be
Get alerted in Slack or email when something’s spiking: a bug, a complaint, a feature request. No more waiting for someone to notice.
Spot trends at a glance
See how themes change week to week with clear visual summaries. Understand what’s increasing, decreasing, or staying steady.
Your AI weekly wrap
Get a smart summary of new themes, spikes, and patterns sent to your inbox.
Real-time alerts in Slack
Get Slack alerts when feedback spikes like bugs or complaints, so you don’t have to check manually.
Channels is instrumental in both identifying themes and patterns within minutes and sparking my team's understanding of UX repositories.
Emil Vaneva Forsmann
Lead Product Designer
The combined power of Dovetail
Conduct hands-on studies in Projects while automatically tracking incoming feedback in Channels. Dovetail is your centralized hub for searching, analyzing, and uncovering insights across your entire insights ecosystem.
Connecting the world’s greatest companies to their customers
FAQs
Channels maintains the same Enterprise-grade security standards trusted by many companies in the Fortune 500. No customer data is used to improve or train our model—all training occurs before the models are deployed. Learn more: trust.dovetail.com
Our custom infrastructure on AWS means that as your volume of feedback scales, so too does your customer understanding. Unlike ChatGPT or other tools, channels can handle tens of thousands of data points without worrying about character or token limits.
Channels uses Generative AI to identify and cluster data points by theme, identify positive and negative sentiments in your feedback, and and summarize themes and make them easily digestible.
Unlike tools like ChatGPT—which may use your data to train their models—we use our own tailored processing infrastructure, meaning your data remains entirely your own.
Your feedback is safe with us and backed by GDPR, HIPPA, and SOC 2 certifications.
Channels integrates with Front, Intercom, Jira Service Management, and Zendesk. You can connect your own tools via our developer API or import data via CSV.
Yes. The Channels API allows you to upload data points in existing channels to speed up the process of importing user feedback. Learn more: developers.dovetail.com