Instant insights, infinite possibilities
From AI analysis to insights where you work, Dovetail 3.0 is more than just an upgrade for research—it’s a whole new way to understand customers.
AI analysis
Dovetail analyzes conversations, docs, and more and creates insights, saving you hours.
Calendar sync
Once your customer call ends, Dovetail instantly imports the recording. No manual upload.
Ask Dovetail
Bring your customer to life with instant, conversational insights directly in Slack and Teams.
Channels
Uncover trends in feedback, support tickets, and more with continuous AI analysis.
Recruit
Find, schedule, and incentivize research participants from our database of over 3m people.
Survey insights
Add a powerful new dimension to your customer insights with automated survey analysis.
Redesigned interface
A new look for a new Dovetail. It’s easier than ever for anyone on the team to find what they need.
Web links
Quickly share customer insights where your stakeholders are—no Dovetail account required.
Explore what’s new with Dovetail
Projects
Ask Dovetail
Channels
Recruit
AI analysis
Dovetail’s automated analysis does the heavy lifting across calls, documents, survey responses, and more.
AI-powered, human in the loop
Dovetail lets you control the level of AI analysis you want—choose from fully automated, helpful suggestions, or disable AI completely.
Calendar sync
Our new calendar integrations automatically uploads your recordings without lifting a finger.
Survey insights
Upload responses, map questions and answers, and get an AI-generated insight with text answer summaries and charts.
Dovetail’s AI features save me hours per project, giving me more time to focus on nuance instead of broad strokes.
Emi Fogg
Research Operations Assistant
Deeply understand customers
Ask Dovetail in Slack and find the insights you need to help with product priorities, message testing, competitor analysis, and more.
Audio updates
Get regular podcast episodes of relevant customer data delivered straight to your team’s Slack.
Citations
Citations let you and your team access the data behind every AI-generated response.
Instant access to insights
Ask Dovetail can be configured to allow everyone in your organization to interact with customer insights.
With Dovetail, the work we’ve done in the past is always available so that the work we do in the future isn’t redundant.
Roy Olende
Head of UX Research
New AI model
We’re leveraging the latest large language models to bring you automatic thematic classification of user feedback, support tickets, app reviews, and more.
Segmentation
Create custom segments to view top requested features by product line, pain points, or NPS detractor trends.
Now in search
Magic search and Ask Dovetail now includes feedback themes from Channels.
Merge, split, create, rename
Merge themes to zoom out, split for more detailed insights, or create your own—ensuring accuracy with our AI classification.
Channels has helped us uncover important themes for improvement in customer feedback without going through tens of hours of manual analysis.
Rody Van Vianen
Senior Product Marketing Manager
Contacts
Keep track of who you’re speaking with. Link contacts to projects and insights and quickly gain context on their profile, demographics, and past projects.
Recruit
Search over 3 million verified consumers and professionals. Target by location, job title, industry, skills, and more.
Automate Ops
Dovetail handles scheduling, reminders, and incentives, so you can focus on building the next big thing.
Contact summaries
Understand prior conversations at a glance with automatic summaries of the past conversations that participant’s have been involved in.
Your favorite tools, our ecosystem
We’ve added even more integrations to automate every step of your workflow. Our developer API lets you extend the value of insights into every part of your organization.
Simple and smart—find what you need, faster
A more intuitive navigation and updated visual interface makes Dovetail approachable for everyone, not just researchers.
Simplified navigation
Inspired by consumer software, our new navigation is more intuitive, making it easier for new users to get started, and power users to save their favorites.
Redesigned interface
Focus on the task at hand with advanced features tucked away. A fresh new color palette, icons, and redesigned elements help your work stand out.
Go behind the scenes into how we built Dovetail 3.0
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