Built for healthcare

AI-native, HIPAA-ready patient research

Secure, compliant, and intelligent by design. Dovetail’s customer intelligence platform empowers healthcare teams with AI-driven insights, coupled with the right governance, enabling you to scale research with confidence and advance care with speed.

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Dovetail dashboard
Dovetail dashboard
Dovetail dashboard
Default disabling of CSV and video exports
Restricted public access and sharing
Enforced authentication standards
Redaction of PII
Auto data deletion based on retention policies
BAA agreements with sub-processors
Option for customers to enter a BAA
SOC 2 Type II
ISO 27001:2022

See the entire HIPAA offering
Patient experience

Deliver more personalized care

Turn patient feedback into actionable insights to improve communication, reduce wait times, and elevate the overall care experience.

Boost satisfaction across the care journey

Identify friction points from appointment scheduling to discharge and streamline processes that build trust and loyalty.

Listen at scale, act with clarity

Use AI to analyze surveys, interviews, and transcripts, helping you act quickly on what matters most to patients.

Operations and quality

Uncover hidden risks and opportunities

Centralize qualitative feedback from staff to identify inefficiencies and simplify workflows across teams and departments.

Elevate quality improvement

Surface trends in safety event data and incident reports to drive targeted, proactive improvements in care delivery.

Free up clinical capacity

Automate transcription and analysis tasks so clinicians and operations leaders can focus on high-impact work.

Product and service development

Design with confidence

Use patient feedback to shape the development of digital health tools, care programs, and new services.

Accelerate innovation cycles

Quickly analyze usability tests, interviews, and pilot studies to make faster, evidence-based product decisions.

Align with what patients want

Validate product ideas early—before investing heavily—by uncovering what truly resonates with patients.

Accelerate insights. Deliver better care

Transform the pace of patient insights with Dovetail. Centralize feedback, streamline workflows, and accelerate care decisions—grounded in continuous patient input and purpose-built research.

Healthcare customer
Careship logo

Dovetail enables us to make use of research data even while the study is still running. This allows us to turn insights into actionable advice without a time lag. As a startup in a quickly changing market this is a strong competitive advantage.

Anne Büttner

User Experience Researcher

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Healthcare customer
Careship logo

Dovetail enables us to make use of research data even while the study is still running. This allows us to turn insights into actionable advice without a time lag. As a startup in a quickly changing market this is a strong competitive advantage.

Anne Büttner

User Experience Researcher

Drive the future of patient‑centered innovation

Empower every department to access and act on a unified view of the customer. From product to compliance, Dovetail helps reduce silos, minimize risk, and accelerate decision‑making.

Who’s driving the bus? Using AI on your own terms with Dovetail’s Lead Product Designer, Sarah Burton

Learn how to integrate AI into your workflow—with configurable control. Read the article.

See why growing healthcare teams trust Dovetail

Join other healthcare leaders already using Dovetail to securely and quickly surface insights and elevate the patient the experience.

See how Dovetail can work for your organization

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