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How lessons learned from our youngest users can help us evolve our practices

Every researcher wants to get the most out of a testing session but that’s easier said than done. It requires expert navigation of the nuances of different personalities, distinct power dynamics, and the varied abilities of each participant you meet.

Dovetail’s Head of Design, Lucy Denton sits down with Mila Kuznetsova, Senior Director of User Research and Product at Houghton Mifflin Harcourt to get a better insight into her experiments with methodologies and techniques as she’s navigated testing with a distinct participant group—children. In this session, we’ll hear from Mila about staying nimble, adjusting her approach to cater to the individual, and how we could bring the same level of understanding and grace to testing with adults.

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Serena Chan

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