HealthMatch personalizes product experiences with Dovetail insights
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Dovetail helps HealthMatch connect with customers and improve product decisions through visualized research data
HealthMatch aims to expedite medical research and enhance access to life-changing medication by empowering patients through technology. Their commitment to an exceptional customer experience is driven by rigorous research. Joel Pinkham, VP of Growth and Strategic Projects, and his team leverage Dovetail to centralize data, build customer trust, and effectively present research findings.
A platform to centralize all your customer data.
Dovetail really supports me when l'm on a customer call and I can just trust the platform to transcribe and house everything that we have in that conversation. I have the freedom to actually talk to the customer, listen to what they're saying, and really build that connection.
Joel Pinkham
VP of Growth and Strategic Projects
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Building relationships and trust through customer closeness
As VP of Growth and Strategic Projects, Joel integrates research questions into the customer onboarding process to engage directly with HealthMatch users from the start. Given the importance of building relationships with clinical trial candidates, Joel prioritizes understanding their health and comfort while also gathering feedback to enhance the user experience. His hands-on, informal research approach allows him to connect deeply with customers, ensuring that HealthMatch’s specialized technology effectively meets industry needs and fosters trust through empathetic conversations.
Dovetail automatically transcribes your customer interviews.
Show rather than talk about customer closeness like HealthMatch
Easily get your stakeholders infront of important customer feedback with Dovetail.
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One singular platform to host, assess, and make sense of data
HealthMatch, with its U.S. East Coast users and Australian headquarters, previously faced challenges with note-taking during early or late customer calls. Dovetail now enables Joel Pinkham, VP of Growth and Strategic Projects, to stay fully engaged during interviews by handling transcription and key information extraction. This efficiency allows Joel to quickly find and share relevant research with stakeholders, saving time and ensuring that HealthMatch engineers can access key takeaways without sifting through unnecessary details.
HealthMatch uses Dovetail to capture, transcribe, and keep important research data to remain fully present on customer calls.
Dovetail supports me primarily when I’m on customer calls. Since I trust the platform to house, transcribe, and pull out important bits of information, I have the freedom to remain fully connected and present on my customer calls. I don’t need to rely on anyone else to take notes, which is hugely valuable.
Joel Pinkham
VP of Growth and Strategic Projects
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Show rather than talk about important research findings
Dovetail enables Joel to effectively present important research to HealthMatch stakeholders, enhancing team access to customer feedback and improving product development. It adds significant value to sessions by allowing Joel to quickly locate and play relevant interview clips, providing essential context for product decisions. Additionally, Dovetail supports healthcare compliance with HIPAA, offering robust security features for managing PHI, including advanced restrictions on sharing, access, and data exporting.
Create sizzle reels of customer feedback in an instant and share with your team.
I can just pull out a clip from one of the interviews we had, and instead of describing what we talked about, I can just show to the team. They can watch the body language and hear the frustration in their voices, and really build up the empathy for the customer in that situation.
Joel Pinkham
VP of Growth and Strategic Projects
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