Senior Software Engineer - Channels

Dovetail is the world’s leading AI-first customer insights hub, on a mission to improve the quality of every thing. We’re redefining what it means to be connected to your customer, giving everyone on the product team fast and easy access to customer insights at any point in the development lifecycle.

Founded in 2017, Dovetail’s team is 100+ and growing across our offices in Sydney and San Francisco. We’re seeking ambitious problem solvers from a diverse range of backgrounds, who are desired for their experience, passionate about their craft, and excited about the work we’re undertaking. If this sounds like you, read on…

We're looking for a Senior Software Engineer to join our Channels Engineering Team. Channels uses machine learning to automatically categorize and turn continuous user feedback into real-time insights to fuel product decisions and understand customer needs, aligning around the most critical issues. You’ll help customers stop skimming endless feedback feeds and start making informed decisions with Channels.

• Join our product engineering team. You'll be a crucial part of our product team, working closely with your engineering manager, tech lead, product manager, designer, and other engineers to evolve the feature set of Dovetail's product.

• Deliver high-quality software design. Working with your product team, you'll identify, define, design, and implement technical solutions for Dovetail’s web product, including both frontend and backend development, to create meaningful value for our customers.

• Mentor and support other engineers. We're growing quickly and as a senior engineer, you'll assist in optimizing the team to continually improve their software practices through code review, pair programming, design sparring, etc to support career growth.

• Foster a culture of pragmatism. You'll maintain and foster a pragmatic approach to software development whilst also collaborating towards the establishment of detailed guidelines and standards for product development processes based on industry best practices and your experience.

• Extensive experience building web products. You'll have hands-on exposure to building the frontend and backend of web products with technology like TypeScript, React, GraphQL, Node, ProseMirror, PostgreSQL and AWS.

• Experience managing software projects. You'll have the ability to own the delivery of complex features, break down requirements and provide reasonable estimates.

• You are pragmatic and flexible. Like your new teammates, you're used to doing what's necessary to get the job done. You'll need to be comfortable with ambiguity, be resourceful to solve problems, and be able to adjust to shifting deadlines and project goals.

• When you do it, you nail it. You share our keen eye for quality. You don't half-ass your work, instead what you ship is top-notch. You cut scope before cutting quality.

• Excellent, concise communicator. You can easily convey your thoughts, opinions, and feelings with your product team and have the ability to articulate effort vs impact tradeoffs.

At Dovetail, we’re passionate about building and fostering an environment where every team member feels supported and valued. We celebrate individualism, welcoming everyone to show up as their authentic selves every day. It’s no secret that diversity builds the best teams, large or small, so we highly encourage applications from people who identify as part of an under-represented group.