Senior Site Reliability Engineer

Dovetail is the world’s leading AI-first customer insights hub, on a mission to improve the quality of every thing. We’re redefining what it means to be connected to your customer, giving everyone on the product team fast and easy access to customer insights at any point in the development lifecycle.

Founded in 2017, Dovetail’s team is 100+ and growing across our offices in Sydney and San Francisco. We’re seeking ambitious problem solvers from a diverse range of backgrounds, who are desired for their experience, passionate about their craft, and excited about the work we’re undertaking. If this sounds like you, read on…

We're looking for a Senior Site Reliability Engineer to join our platform engineering team. Over the next 18 months, we will be ever-evolving our existing platform-as-a-product. We’re all about sweating the details on delightful experiences, tackling ambitious technical challenges, and delivering customer value, so there's a massive opportunity for growth and impact.

• Join our platform engineering team. You'll be a crucial part of our platform team, working closely with your engineering manager, technical product manager, and other engineers to evolve our internal systems and platforms.

• Own the technologies that power our engineering. You'll be responsible for cross-cutting technologies that support all Dovetail engineers in delivering value to our customers. You’ll directly impact delivery performance, developer experience, reliability, and the end-to-end customer experience by delivering excellent internal products.

• Support high-quality product infrastructure. Working with your team, you'll participate in the design and implementation of technical solutions for Dovetail’s platform, including infrastructure, application foundations, developer tooling, CI/CD, and observability.

• Help mature our operational health.You’ll bring an SRE mindset to promote operational practices within our platform and product teams. Your hard work will support state-of-the-art reliability and performance for our rapidly growing customer base.

• Support other engineers. We're scaling quickly, so you'll work with others to continually improve our software practices through code review, pair programming, design sparring, and career growth.

• Foster a culture of pragmatism. You'll maintain and foster a pragmatic approach to software development while also collaborating towards establishing detailed guidelines and standards for product development processes based on industry best practices and your experience.

• Experience in platform engineering. You'll have experience with technologies similar to TypeScript, GraphQL, Aurora PostgreSQL, AWS, containerization (EKS or ECS), serverless technologies, developer tooling, and infrastructure-as-code (Pulumi and Terraform). We don’t expect you to be an expert in all of these.

• Experience working on platform projects. You'll have the ability to play a significant role in the delivery of complex features, understand requirements, and drive quality.

• You are pragmatic and flexible. Like your new teammates, you're used to doing what's necessary to get the job done. You'll need to be comfortable with ambiguity, operate with high independence, be resourceful in solving problems, and be able to adjust to shifting deadlines and project goals.

• When you do it, you nail it. You share our keen eye for quality. You don't half-ass your work, instead what you ship is top-notch. You cut scope before cutting quality.

• Excellent, concise communicator. You can easily convey your thoughts, opinions, and feelings with your platform team and have the ability to articulate effort vs impact tradeoffs.